Business Communication –MB0023

PART A
Q1.What is the various types of barriers for business communication?
(a) Channel (b) Transmission journey (c) Environment (d) all of the above
Q2.What is the constraints in time allotment to each group for group discussion?
(a) 15 to 20 minutes (b) variations is there
(c) may be terminated much earlier (d) all of the above
Q3.What is the types of communication?
(a) words (b) gestures (c) body language (d) all of the above
Q4.Which of the following statement is correct in context of group discussions?
(a) a forum where people sit together, discuss topic with the common objective of finding a solution for a problem.
(b) the members are expected to arrive at a common consensus. (c) Both a and b (d) None of the above
Q5.Communication helps managers in:
(a) leading, directing and motivating employees (b) select, developing and apprising the members of their
organization
(c) establishing the goals in an organization (d) all of the above
Q6.It is a broad term for forms of communication, using body movements instead of or in addition to sounds, verbal
language.
(a) posture (b) body language (c) gesture (d) words
Q7. What are the traits of conduction of group discussion?
(a) a group of people is made to sit together in a room (b) there will be a person coordinating the GD
(c) after the topic is given, the candidates start discussing the topic amongst themselves
(d) all of the above
Q8.What is the various styles of meetings?
(a) formal (b) informal (c) Both a and b (d) None of the above
Q9.The heading of the agenda usually contains the:
(a) date (b) time(c) location (d) all of the above
Q10.What is the purposes served by communication in an organization?
(a) helps establish and disseminate the goals of an organization
(b) facilitates the development of plans for the achievement of goals
(c) facilitates control and evaluation of performance. (d) all of the above
Q11.What is the common body language gestures encountered in life?
(a) hands clasped behind the head (b) crossing of arms
(c) hands behind back (d) all of the above
Q12.What is the various types of communication?
(a) internal (b) external (c) formal (d) all of the above
Q13.What is the uses of modal auxiliaries?
(a) never used alone (b) single form throughout the present tense
(c) do not take infinite or participative forms (d) all of the above
Q14.What is the functions of noun?
(a) as subject (b) as object (c) as complements (d) all of the above
Q15.These can be counted.
(a) common noun (b) count noun (c) abstract noun (d) collective noun
Q16.It is used to express an action as going on at some time in the future.
(a) Future perfect (b) future perfect continuous (c) future continuous (d) simple future
Q17.What is the limitations of slide projector?
(a) no face-to face contract due to the darkening of room (b) it is away form the speaker and at the back of the
room
(c) Both a and b (d) None of the above
Q18.What is the standard etiquettes while using telephone?
(a) answer promptly (b) be pleasant (c) be cautious (d) all of the above
Q19.What is the important pints for making power point slides?
(a) keep images away from the edges of a slide as they may get cropped while mounting the slide
(b) use fonts that will not get distorted while processing (c) Both a and b (d) None of the above
Q20.What is the strategy to be followed for the effective listening?
(a) avoid distractions (b) ask questions
(c) focus on content, not delivery (d) all of the above
Q21.What is the uses of semantic markers?
(a) to indicate how ideas is being developed (b) to show the speaker’s intention to sum up his message
(c) to express a time relationship (d) all of the above
Q22.These topics major concentrate on the recently concluded tournaments, world cups.
(a) social topics (b) economies topics (c) political topics (d) sports topics
Q23.This is based on the content.
(a) business vs. general (b) individual vs. group (c) Both a and b (d) None of the above
Q24.What all should be taken is while formal communication through e-mails?
(a) style of writing (b) unnecessary messages (c) Both a and b (d) None of the above
Q25.They is the names given to every person, place or thing of the same class.
(a) common noun (b) proper noun (c) abstract noun (d) collective noun
Q26.They is the names given when a number of persons or things taken together as a whole.
(a) common noun (b) proper noun (c) abstract noun (d) collective noun
Q27.It is gesture of confirmation in many cultures and negation in some.
(a) head turning (b) bent head (c) nodding (d) pointing by chin
Q28.This is the repeated alternating bending of the head to the left and to the right which mean disapproval.
(a) bent head (b) head shaking (c) nodding (d) none of the above
Q29.What is the points to be considered while giving the interview?
(a) greeting (b) establishing rapport (c) body language (d) all of then above
Q30. What is the strategies that World help the participants to FACE interviews?
(a) make the best impression on the interviewers (b) research the company
(c) know your weakness (d) all of the above
Q31.What is the various reasons for conducting an interview?
(a) selection of staff (b) monitoring employees’ progress
(c) dealing with problems (d) all of the above
Q32.What is the feature of a job interview?
(a) it has a specific purpose (b) it follows a fairly structured pattern-time, place
(c) one group or participant controls the preceding and contributes mainly questions (d) all of the above
Q33.They is a whole unit which cannot be counted separately nor can be cut into parts.
(a) common noun (b) proper noun (c) abstract noun (d) non-count noun
Q34.This will vary from subject to subject.
(a) Background (b) Introduction (c) Summary (d) None of the above
Q35.What is eh benefits of oral communication?
(a) possibility of immediate response (b) speaker can observe the listener’s reactions
(c) Both a and b (d) None of the above
Q36.What all points to be considered by the speaker fro making effective oral presentations?
(a) you is not alone (b) your audience knows the problem send they empathize with you
(c) concentrate on the message (d) all of the above
Q37. What are the basic steps for oral presentations?
(a) plan (b) strategy
(c) relate your presentation to your audience (d) all of the above
Q38.What is the limitations of OHP?
(a) too bulky to transport (b) appears less professional;
(c) Both a and b (d) None of the above
Q39.What is the ways of communicating orally?
(a) face to face (b) telephonic conversation (c) Both a and b (d) None of the above
Q40.What is the benefits of slide pointer?
(a) portable (b) easy to store (c) Both a and b (d) None of the above
Q41.Which of the following statement is true?
(a) a book is read for the pleasure of reading it (b) reading is an encoding process of communication
(c) the intention of reading a medical report is to gain information
(d) we cannot understand the intention of the author while reading any given text
Q42. What are the various types of reading?
(a) skimming (b) scanning (c) extensive reading (d) all of the above
Q43.What is the practical uses of note taking?
(a) to revise for exams (b) to keep record of reading
(c) to help remember the main points of instructions (d) all of the above
Q44.Which of the following should be use while writing a business letter?
(a) as per (b) please contact the writer (c) following your request (d) you are hereby advised
Q45.These abbreviations are generally used by everybody.
(a) personal (b) commonly used (c) filed (d) None of the above
Q46.The first line of each paragraph is indented in this style of writing letters.
(a) blocked (b) semi blocked (c) Both a and b (d) none of the above
Q47.What is the strategies of note talking?
(a) efficient (b) systematic (c) approach (d) all of the above
Q48.What is the considerations for note-talking practice?
(a) selecting the key points (b) using abbreviations (c) field abbreviations (d) all of the above
Q49.What is the key elements in a business letter?
(a) heading (b) date (c) reference (d) all of the above
Q50.What is the various types of business letter?
(a) complaint letter (b) invitations (c) Both a and b (d) none of the above
Q51.What is the features of structure of the letter?
(a) enclosures (b) body (c) subject (d) all of the above
Q52.What is the points included on a typical agenda?
(a) welcome. open meeting (b) support
(c) matters arising from the previous meeting (d) all of the above
Q53. What are the features of quotation marks?
(a) Used before suffix (b) it is a pause ore significant than which is expressed by a comma
(c) it is mainly used to introduce words that explain, amplify or interpret what precede it.
(d) it encloses the words of a speaker
Q54. What are the features of “Dash”?
(a) Used before suffix
(b) to separate the words in a sentence which is not structurally necessity to it?
(c) it is mainly used to introduce words that explain, amplify or interpret what precede it.
(d) it is used after a direct question
Q55.What is the uses of full stop?
(a) its chief use is to an end an assertion or a declarative sentence (b) it is use to mark abbreviations
(c) addresses written in British style, end with a full stop (d) all of the above
Q56. What are the uses of punctuation?
(a) changes the meaning (b) decides the combination of two words to make a phrase or clause
(c) help in creating effect for the style of writing (d) all of the above
Q57. What are the key features of “hyphen?”
(a) Used before suffix (b) it is a pause more significant than which is expressed by a comma
(c) it is mainly used to introduce words that explain, amplify or interpret what precede it.
(d) it is used after a direct question
Q58.What is the features of “commas”?
(a) it is a short pause
(b) it can be used as a useful stylistic device to separate sentences the words which otherwise do not form a
complete sentence
(c) it is used to mark abbreviations (d) all of the above
Q59.What is the features of question mark?
(a) Used before suffix (b) it is a pause more significant than which is expressed by a comma
(c) it is mainly used to introduce words that explain, amplify or interpret what precede it.
(d) it is used after a direct question
Q60.What is the features of “Apostrophe”?
(a) used to indicate possession
(b) it is a pause ore significant than which is expressed by a comma
(c) it is mainly used to introduce words that explain, amplify or interpret what precede it. (d) it is used after a
direct question
Q61.What is the different categories of punctuation?
(a) dash (b) full stop (c) comma (d) all of the above
Q62. What are the features of punctuation?
(a) most important aspect of style in a language (b) used in writing to show the stress, pause
(c) used to clarify the meaning of sentence (d) all of the above
Q63.What is the features of moderator?
(a) neutral person (b) normally experienced person
(c) primary role is to evaluate the performance of every participant (d) all of the above
Q64.What is the main situations on which the moderator can intervene?
(a) when there is chaos and noise in the discussion
(b) when the group discuses the points that is not relevant to the given topic
(c) Both a and b (d) None of the above
Q65.It means showing direction to the group.
(a) content (b) group behavior (c) leadership skills (d) all of the above
Q66.This type of topic in group discussion pertains to economies of India and
international dimensions.
(a) social topics (b) economies topics (c) political topics (d) sports topics
Q67.What is the types of topics chosen in topic-based group discussion?
(a) knowledge based (b) abstract topics (c) Both a and b (d) None of the above
Q68.This is based on the decision maker.
(a) Individual vs. group (b) Business vs. general (c) Both a and b (d) None of the above
Q69.These is such topics that you do not really need any knowledge about the topic to speak on it.
(a) social topics (b) abstract topics (c) political topics (d) sports topics
Q70.What is the various types of group discussions?
(a) topic –based (b) case-based (c) Both a and b (d) None of the above
PART B
Q1.__________give information on the organization you represent.
(a) Background (b) Introduction (c) Summary (d) None of the above
Q2.The person who transmits the message is called ___________.
(a) receiver (b) sender (c) encoder (d) None of the above
Q3.Evaluative listening is also called ___________.
(a) Discriminative listening (b) Comprehension listening
(c) critical listening (d) Appreciative listening
Q4.According to ___________, the communication is the transmission of information, idea, skills etc.
(a) Berelson (b) Newman (c) Anderson (d) Odirone
Q5.__________ requires excellent discrimination and close attention to the nuances of emotional signal.
(a) Discriminative listening (b) Empathetic listening
(c) Evaluative listening (d) Appreciative listening
Q6.The fourth stage in reading comprehension is _____.
(a) Survey (b) Reading (c) Question (d) Recall
Q7.According to ________, the communication is an exchange of facts, ideas, letters or massages.
(a) Hoben (b) Berelson (c) Gilson (d) Newman
Q8.The language of _________ enables us to express a variety of feelings and thoughts.
(a) posture (b) body (c) gestures (d) facial
Q9.__________ refers to unconscious and stable structural disposition of the body framework attained over a long
period of continuous body movements and patterns.
(a) eye gazing (b) posture (c) gestures (d) None of the above
Q10.__________ is defined as communication, which occurs through the official channels.
(a) Internal (b) External (c) formal (d) informal
Q11.Generally, the sitting arrangement is decided by __________.
(a) moderators (b) participant (c) director (d) None of the above
Q12.____________ is often considered as the most common barrier to listening.
(a) Wrong focus (b) Faking attention and tuning out
(c) Gathering only facts (d) jumping to conclusions
Q13.________ is the most basic type of listening, whereby the difference between the sounds is identified.
(a) Discriminative listening (b) Comprehension listening
(c) Evaluate listening (d) Appreciative listening
Q14.____________ aids to understand the given text, while reading.
(a) Pure, literal response (b) Recognition of the writer’s meaning
(c) Personal experience (d) None of the above
Q15.______________ is common while trying to communicate.
(a) getting distracted (b) Faking attention and tuning out
(c) Gathering only facts (d) Becoming emotional
Q16.___________ can hinder one’s ability to listen.
(a) Wrong focus (b) Faking attention and tuning out
(c) Gathering only facts (d) Becoming emotional
Q17. ____________ means, looking quickly over a text/book to get a general superficial idea of the content.
(a) Skimming reading (b) Scanning reading
(c) extensive reading (d) None of the above
Q18.When you head for necessary background information about what is going on within the company where you
work, or within your group, it is called _____________.
(a) External information(b) Internal information
(c) Action reading (d) Professional reading
Q19.The person receiving the message is called ___________.
(a) receiver (b) sender (c) transmitter (d) encoder
Q20. According to____________, communication is a process involving the selection, production and transition of signs.
(a) Fotheringham (b) Gilson (c) Summer (d) Anderson
Q21.The process of interpretation is known as __________.
(a) encoding (b) decoding (c) feedback (d) None of the above
Q22.__________ we have so much to do let’s delay discussing this until our next meeting.
(a) but (b) when (c) since (d) before
Q23.___________ is a communication between the organization and these outside the organization.
(a) Internal (b) External (c) formal (d) informal
Q24.____________ is type of informal meetings which can take place via video conferencing.
(a) formal (b) virtual meetings (c) impromptu meetings (d) none of the above
Q25.The process of converting the information that has to be sent, into a format which the receiver can understand
is known as ____
(a) encoding (b) transmitting (c) Both a and b (d) None of the above
Q26.__________ is used as a proxy to the proper noun to avoid repetition of the nouns.
(a) verb (b) pronoun (c) preposition (d) conjunction
Q27.There is ______________ different parts of the speech forms.
(a) seven (b) eight (c) nine (d) five
Q28.__________ can be used in nominative case, accusative case and possessive case.
(a) indefinite pronouns (b) personal pronoun (c) reciprocal pronoun (d) None of the above
Q29.Any word that adds meaning to the noun is called ____________.
(a) verb (b) adjective (c) preposition (d) article
Q30___________ is defined as the name of a person, place or thing.
(a) adjective (b) verb (c) preposition (d) noun
Q31._________ indicates the action done by the subject.
(a) adjective (b) verb (c) preposition (d) noun
Q32. _________ tells us about the reactions of the nouns, pronouns and adjectives in sentence.
(a) prepositions (b) verb (c) article (d) all of the above
Q33.__________ is a word which connects words, phrases, clauses or sentences.
(a) prepositions (b) conjunctions (c) verb (d) adverb
Q34.__________ is the primary means of conveying social information among humans.
(a) facial expression (b) eye gazing (c) head movements (d) gestures
Q35.___________ adds more meaning to the verb.
(a) noun (b) adverb (c) conjunction (d) None of the above
Q36.____________ means to introduce yourself.
(a) Background (b) Introduction (c) Summary (d) None of the above
Q37.____________ shows that you are interest in being helpful.
(a) answer promptly (b) be natural (c) be pleasant (d) never leave a caller on hold
Q38._____________ normally takes place when sales executive deals with his/her clients.
(a) face to face (b) telephonic conversation (c) Both a and b (d) None of the above
Q39.____________ communication is possible while remaining to the cells of the customers.
(a) face to face (b) telephonic conversation (c) Both a and b (d) None of the above
Q40.In _____________, the main intention is to seek certain information which all be appreciated.
(a) Discriminative listening (b) Comprehension listening (c) Evaluative listening (d) Appreciative
listening
Q41.____________ is also known as relational listening.
(a) Dialogic listening (b) Comprehension listening (c) Evaluative listening (d) Appreciative listening
Q42.___________ is passive process.
(a) hearing (b) listening (c) Both a and b (d) None of the above
Q43.___________ can be offensive and is usually hard to hide.
(a) Wrong focus(b) Faking attention and tuning out (c) Gathering only facts (d) Becoming emotional
Q44. ___________ is also called “critical listening”.
(a) Discriminative listening (b) Comprehension listening (c) Evaluative listening (d) Appreciative
listening
Q45.___________will keeps the communication process running smoothly.
(a) be wiling to accept revisions(d) avoid distractions (c) focus on content (d) None of the above
Q46.___________ is important because it will help the listener focus on what he is listening and avoid distractions.
(a) be wiling to accept revisions(d) avoid distractions (c) choose the right environment (d) None of the above
Q47.When a person does reading to do something concrete in the not too distant future after having read whatever it
is reading is called ___________.
(a) External information(b) Internal information (c) Action reading (d) Professional reading
Q48.___________ refers to a quick glance through page, preface, and chapter headings of a text.
(a) Survey (b) Reading (c) Question (d) Recall
Q49._______ is done when somebody needs to continue learning and studying so that he/she can develop own
thinking and skills.
(a) External information(b) Internal information (c) Action reading (d) Professional reading
Q50.Reading for the information of what is going on in your filed, but outside your own company is called ___________.
(a) External information(b) Internal information (c) Action reading (d) Professional reading
Q51.__________ is nothing but checking whether we have followed the earlier stages promptly and efficiently.
(a) Survey (b) Reading (c) review (d) Recall
Q52. The type of casually reading, to find out the specific, clear details, is known as___________.
(a) Skimming reading (b) Scanning reading (c) extensive reading (d) None of the above
Q53. When we read shorter texts like a research paper with a lot of concentration, this is called ____________.
(a) Skimming reading (b) Scanning reading
(c) extensive reading (d) intensive reading
Q54.According to ____________, there is no in-depth understanding in reading.
(a) Pure, literal response (b) Recognition of the writer’s meaning
(c) Personal experience (d) None of the above
Q55.The report will be reviewed by the supervisor ____________ it is subject to the manager.
(a) but (b) when (c) since (d) before
Q56.I tell her ______ I see her.
(a) but (b) when (c) since (d) before
Q57.The relationship between two situations can be shown in a ________ ways.
(a) variety (b) two (c) three (d) None of the above
Q58.The job is badly paid _________ I’m looking for another one.
(a) but (b) when (c) since (d) so
Q59. ___________ is the meetings which mark the immediately of the problem.
(a) formal (b) informal (c) Both a and b (d) none of the above
Q60.A memo given by the department head to his subordinates is an example of_________.
(a) Internal (b) External (c) downward (d) informal
Q61.An in-house magazine is the written form of _______________.
(a) Internal (b) External (c) formal (d) informal
Q62.____________ is that which occurs outside the recognized communication networks such as talking in the
canteens or hallways.
(a) Internal (b) External (c) formal (d) informal
Q63.The full stop is identified as___________.
(a) colon (b) period (c) dash (d) hyphen
Q64. _____________ encloses the word of speaker.
(a) quotation mark (b) period (c) dash (d) hyphen
Q65._________ pertains to “what to say” aspects of group discussion?
(a) communication (b) content (c) leadership skills (d) group behavior
Q66.In a group discussion, ___ the members of the group will participate.
(a) all (b) few (c) selected (d) all of the above
Q67.__________ pertains to “how to say” aspects of the group discussion?
(a) communication (b) content (c) leadership skills (d) group behavior
Q68.In most cases the group sizes in a group discussion range from _______ students per group.
(a) 3 to 9 (b) 8 to 15 (c) 1 to 5 (d) 8 to 10
Q69.___________ evaluates how each participant interacts with the other members of the group in a group discussion.
(a) group behavior (b) content (c) communication (d) None of the above
Q70.In a group discussion, the group of candidates is made to sit in a __________ fashion.
(a) semi-circular (b) circular (c) u shape (d) all of the above
Q71._________ interviews are conducted by the bosses or personnel managers to select staff for various posts.
(a) selection of staff (b) monitoring employees progress (c) dealing with problems (d) all of the above
Q72.__________ interviews are conducted in case of problems confronted in the office premises.
(a) selection of staff (b) monitoring employees’ progress (c) dealing with problems (d)
None of the above
PART C
Q1.They is used beefier a noun which is not specified.
(a) definite articles (b) indefinite articles (c) preposition (d) noun
Q2.Which of the foaling is correct statement?
(a) grammar is the foundation of language learning (b) understanding seven different parts of speech forms the
base of learning grammar (c) Both a and b (d) None of the above
Q3.They is used for the nouns used before them.
(a) indefinite pronoun (b) reciprocal pronoun (c) relative pronoun (d) personal pronoun
Q4. Listening is:
(a) a highly complex, interactive process (b) specialized form of hearing and is the primary function of the ear
(c) Both a and b (d) None of the above
Q5.They refers to nouns considered individually.
(a) indefinite pronoun (b) reciprocal pronoun (c) distributive pronoun (d) personal pronoun
Q6.What is the types of listening?
(a) Discriminative (b) Comprehension (c) Evaluate (d) all of the above
Q7.It is used before a noun that is specified.
(a) definite articles (b) indefinite articles (c) preposition (d) noun
Q8. What are the important points to remember while using overheads projection?
(a) focus attention (b) chalk boarding (c) using a pointer (d) all of the above
Q9.What is the limitations of oral communication?
(a) possibility of immediate response (b) does not always save time
(c) Both a and b (d) None of the above
Q10.What is the advantages of OHP?
(a) helps the speaker have eye contact with the audience (b) provides easy access to the presenter
(c) both a and b (d) None of the above
Q11.What all accuracies to be considered while taking a message?
(a) your manner (b) the caller’s name (c) the caller’s phone number (d) all of the above
Q12.Which of these definitions was given by Newman and Summer:
(a) communication is the process, by which we understand other and in turn Endeavour to be understood by them
(b) communication is an exchange of facts, ideas, opinions or emotions by two or more persons
(c) communication is the verbal interchange of thought or idea
(d) communication is the trans mission of information, idea, emotion, skills etc.
Q13.Hands behind the head indicates:
(a) Self-confidence (b) Feeling of superiority (c) defensive (d) closed posture
Q14.Crossing the arms, indicates:
(a) Self-confidence (b) Feeling of superiority (c) defensive (d) None of the above
Q15. What are the observations made by Barnard regarding communication?
(a) it is the process in an organization
(b) communication linked with people together in an organization to achieve a common purpose
(c) Both a and b (d) None of the above
Q16.Match the following:
1. Transmitter (a) the process of conversion of a message Into a format which the receiver can understand
2. Encoding (b) the Peron who tracks the message
3. Decoding (c) the person receiving the message
4. Reciever (d) reply that confirms whether the information Sent has been understood or not
5. Feedback (e) the process of interpretation of the receiver Message
(a) 1-b,2-a,3-d,4-c,5-e
(b) 1-c,2-a,3-e,4-b,5-d
(c) 1-b,2-e,3-a,4-c,5-d
(d) 1-b,2-a,3-e,4-c,5-d
Q17.Shaking legs, indicates:
(a) stress (b) Feeling of superiority (c) defensive (d) closed posture
Q18.Which of the given statement is correct?
(a) old organizations were complex social systems
(b) no social system functions effectively without meaning full interaction among its participants
(c) communication does not serve as a means to link organizational participants
(d) all of the above
Q19.What is the points to be kept in mind while writing apology letter?
(a) while writing an apology letter, convents on the ratification of the error committed that on the problem that you
have caused the receiving person
(b) if possible along with the apology, state any combination that you can give to the person who has suffered the
damage
(c) take full dramatic while apologizing
(d) all of the above
Q20.What all should be there in a good resume?
(a) skill sets (b) references (c) objectives (d) all of the above
Q21.What is the key elements of covering letter?
(a) your interest in the job (b) a statement of your availability for interview
(c) make sure you used good English and do ten proof reading before you send the letter (d) all of the above
Q22.What is the actions that mark the person as an efficient chairperson?
(a) arrives early(b) declares the meeting open
(c) calls the meeting to order at the time specified on the notice (d) all of the above
Q23.A channel:
(a) connects the sender to the receiver
(b) once the message is encoded in a desired format, it is transferred through this medium
(c) Both a and b (d) None of the above
Q24.Intonation and stress is the suitable example of:
(a) prosodic features of speech (b) touches
(c) head movements (d) gestures
Q25.These includes some of the discussions that took place and important details.
(a) minutes of narration(b) report
(c) minutes of resolution (d) all of the above
Q26. What is the key for effective communication that creates a positive impact on the performance?
(a) be democratic (b) consideration for others
(c) leave behind your ego (d) all of the above
Q27.It can be used instead of future perfect tense.
(a) Future perfect (b) future perfect continuous (c) future continuous (d) simple future
Q28.They is the names of a particular place, person or thing.
(a) common noun (b) proper noun (c) abstract noun (d) collective noun
Q29.They state or assert certain facts.
(a) declarative sentence (b) interrogative sentence (c) imperative sentence(d) all of the above
Q30.We cannot see them as the other nouns.
(a) common noun (b) proper noun (c) abstract noun (d) collective noun
Q31.This refers to the relating of the spoken words of one person to the other verbatim.
(a) indirect speech (b) direct speech (c) Both a and b (d) None of the above
Q32.What all visual aids can be used by the speaker for the oral presentations?
(a) video film (b) real objects (c) 35mm slides (d) all of the above
Q33.Wjhat is the reasons that individual fail to, listen successfully?
(a) interrupting (b) wrong focus (c) gathering only facts (d) all of the above
Q34.It is an active process.
(a) hearing (b) listening (c) Both a and b (d) None of the above
Q35.What is the features of hearing?
(a) active process (b) merely the detection of sounds around us
(c) involves the conscious desire to determine the meaning of what is heard (d) all of the above
Q36.What is the key features of listening?
(a) active process (b) passive processes
(c) merely the detection of sounds around us (d) None of the above
Q37.What is the types of questions raised wile reading a text?
(a) is the book useful or relevant to my study? (b) does it provide some guidelines on the subject at hand?
(c) Both a and b (d) none of the above
Q38.What is the processes of reading as mentioned by management?
(a) psycho-linguistic guessing game (b) thinking under the stimulus of the printed page
(c) Both a and b (d) none of the Above
Q39.What is the levels at which we understand the given text while reading it?
(a) pure. Literals response to the familiar words on the page (b) recognition of the writers’ meaning
(c) persona, experience, which aids to understand the given matter (d) all of the above
Q40.What is the qualities necessary to have to read?
(a) the knowledge of the writing system of the language (b) the ability to interpret
(c) the knowledge of the language (d) all of the above
Q41.Which of the following is true regarding the commonly used abbreviations used while note-taking?
(a) ca.-copies (b) N.B-note well c) < - greater than (d) ibid. – in the same place as the previous
reference
Q42.Cohesion means:
(a) linking words or phrases together so that the whole text is clear and readable (b) acts a s link of ideas in
different parts
(c) help sin developing consistency in writing and improves the organization of the text (d) all of the above
Q43.What is the most common types of words used to improve cohesion?
(a) transitions (b) subordinating (c) Both a and b (d) None of the above
Q44.These is the abbreviations that the learner has himself made.
(a) personal (b) commonly used (c) filed (d) None of the above
Q45.Every line in this style begins flush with the left hand margin.
(a) blocked (b) semi blocked (c) Both a and b (d) none of the above
Q46.What is the points to be remember in paraphrasing?
(a) significantly different from the wording of the original (b) used in summary writing
(c) Both a and b (d) None of the above
Q47. What are the principles of writing letter?
(a) conciseness (b) courtesy and consideration (c) clarity and precisions (d) all of the above
Q48.These are the meetings that is governed by a set of rules or standing orders.
(a) formal (b) informal (c) Both a and b (d) none of the above
Q49.They can be held without any preparation to provide the immediate resolution of minor problems.
(a) formal meetings (b) virtual meetings (c) impromptu meetings (d) none of the above
Q50.What is the guidelines to be followed for preparing an agenda for formal meetings?
(a) make the agenda specific
(b) keep the number of items within reasonable limits so that enough time is allotted for discussion
(c) Both a and b (d) None of the above
Q51.The communication that takes place between the members of an organization.
(a) Internal (b) External (c) formal (d) informal
Q52.What is the features of Minutes of meeting?
(a) official record of the key points of a meeting
(b) recorded instantly at the moment of hearing the discussions
(c) Both a and b (d) None of the above
Q53.This is a full record of all dissuasions that includes the names of all speakers, movers and secondary of any
motions.
(a) minutes of narration(b) report (c) minutes of resolution (d) all of the above
Q54.Which of the following is correct statement?
(a) the organization is made up of people (b) people cannot interact with each other without communication
(c) both a and b (d) None of the above
Q55.What is the key points to be considered while preparing the minutes of meeting?
(a) they is key points only (b) they are summary except motions, which is verbatim
(c) use simple, short words and use simple sentence construction
(d) all of the above
Q56.What should be the contents of minutes?
(a) name of the unit (b) number of the meeting if it is in a series
(c) record of transactions (d) all of the above
Q57.What is the considerations for those people who are coming to the meetings?
(a) keep their interests in check(b) arrive on time
(c) be prepared to discuss the agenda items (d) all of the above
Q58.These is limited to the recording of the actual words of all resolutions that were passed.
(a) minutes of narration(b) report (c) minutes of resolution (d) all of the above
Q59.What is the key points of language for memo?
(a) concise (b) personal (c) simple language (d) all of the above
Q60.What is the main features of colon?
(a) Used before suffix (b) it is a pause more significant than which is expressed by a comma
(c) it is mainly used to introduce words that explain, amplify or interpret what precede it.
(d) it is used after a direct question
Q61.What is the use of “Exclamation”?
(a) Used before suffix (b) it is a pause ore significant than which is expressed by a comma
(c) used after interjections to express sudden emotions or feelings (d) it is used after a direct question
Q62.It is also called “Period” in the American English.
(a) full stop (b) colon (c) pantheists (d) hyphen
Q63. What are the main features of painthesis?
(a) Used before suffix (b) used to separate from the main section of the sentence
(c) it is mainly used to introduce words that explain, amplify or interpret what precede it.
(d) it is used after a direct question
Q64. What are the key features of “semicolon”?
(a) Used before suffix (b) it is a pause more significant than which is expressed by a comma
(c) it is mainly used to introduce words that explain, amplify or interpret what precede it.
(d) it is used after a direct question
Q65.What all should be converted by the participants while introducing themselves in a group discussion?
(a) college (b) department (c) company (d) all of the above
Q66.What is the time period given to each group in group discussion for discussing the topic?
(a) 30 minutes (b) one hour (c) 15 to 20 minutes (d) all of the above
Q67.What is the parameters for evaluating the group discussion?
(a) content (b) communication (c) leadership skills (d) all of the above
Q68.What is the features of communication aspects of group discussion?
(a) correctly convey what you want to say (b) listening
(c) language (d) all of the above
Q69.Group discussion is arranged in order to:
(a) measure the certain traits of the participants (b) measure the capability of employees
(c) identify people who have such skills and people who do not (d) Both a and c
Q70.This is, where a number of students end up making a mess of things while group discussion?
(a) listening (b) language (c) convey what you want to say (d) all of the above
Q71.It is as important in a group discussion as speaking is.
(a) listening (b) language (c) Both a and b (d) None of the above

Answers to Business Communication (MB0023)

PART-A
Q.NO. Q.NO. Q.NO. Q.NO.
1 D 19 C 37 D 55 D
2 D 20 D 38 C 56 D
3 D 21 D 39 C 57 A
4 C 22 D 40 C 58 A
5 D 23 A 41 C 59 D
6 B 24 C 42 D 60 A
7 D 25 A 43 D 61 D
8 C 26 D 44 C 62 D
9 D 27 C 45 B 63 D
10 D 28 B 46 B 64 C
11 D 29 D 47 D 65 C
12 D 30 D 48 D 66 B
13 D 31 D 49 D 67 C
14 D 32 D 50 C 68 A
15 B 33 D 51 D 69 B
16 C 34 D 52 D 70 C
17 C 35 C 53 D
18 D 36 D 54 B
PART-B
Q.NO. Q.NO. Q.NO. Q.NO.
1 A 19 A 37 C 55 D
2 B 20 A 38 A 56 B
3 C 21 B 39 B 57 A
4 A 22 C 40 D 58 D
5 B 23 B 41 A 59 B
6 D 24 B 42 A 60 C
7 C 25 D 43 B 61 A
8 C 26 B 44 D 62 D
9 B 27 B 45 A 63 B
10 C 28 B 46 C 64 A
11 A 29 B 47 C 65 B
12 D 30 D 48 A 66 A
13 A 31 B 49 D 67 A
14 C 32 A 50 A 68 B
15 A 33 B 51 C 69 A
16 D 34 A 52 B 70 D
17 A 35 B 53 D 71 A
18 B 36 B 54 A 72 C
PART-C
Q.NO. Q.NO. Q.NO. Q.NO.
1 B 19 D 37 C 55 D
2 A 20 D 38 C 56 D
3 C 21 D 39 D 57 D
4 C 22 D 40 D 58 C
5 C 23 C 41 B 59 D
6 D 24 A 42 D 60 C
7 A 25 A 43 C 61 C
8 D 26 D 44 A 62 A
9 B 27 B 45 A 63 B
10 C 28 B 46 C 64 B
11 D 29 A 47 D 65 D
12 B 30 C 48 A 66 D
13 B 31 B 49 C 67 D
14 C 32 D 50 C 68 D
15 C 33 D 51 A 69 D
16 D 34 D 52 C 70 B
17 A 35 B 53 B 71 A
18 B 36 A 54 C