QUESTIONNAIRE

Name:
____Tushar birhade_______________________________________________________

Gender: Male Female

Which age group you belong to?

16- 25yrs 26- 35yrs

36- 45yrs 45 years n above

Occupation:

Businessman Service Student

Housewife Unemployed Others

Others if any, specify _________________________________________

Q.1) Which handset do you use?

___Samsung________________________________________________

Q.2) Which telecom connection are you using?

Prepaid Postpaid

Q.3) Which telecom service are you using?

Airtel Reliance Vodafone

Idea Tata Aircel

Others if any, specify ___docomo_____________________________________

Q.4) For how long have you been using these services?

Less than 3 months 3- 6 months 6-12 months

K 1- 2 years 2-3 years More than 3 yrs

Q.5) How will you rate the following attributes based on the satisfaction level of
your service provider?

Not Satisfied Very much

Features Satisfied Satisfied
1. Reputation of company 1
2. Good coverage 1
3. Reasonable Call charges 1
4. Easily available 1
5. Customer Care Service 1
6. Easy access in Billing 1
7. Value Added Service (VAS) 1
8. GPRS 1
9. SMS, MMS and voice mail 1
10. Easy Recharge 1
11.Schemes 1
12. Call drop 1

Q.6) Are you happy with your service provider?

Yes No

If no why?

50-50 bcoz less coverage but better reasonable call chages

Q.7) What are your expectations regarding the following attributes?

 Very Somewhat Not very Not at all
Features important important important important

1. Reputation of 1
company
2. Good coverage 1
3. Reasonable 1
Call charges
4. Easily 1
available
5. Customer Care 1
Service
6. Easy access in 1
Billing
7. Value Added 1
Service(VAS)
8. GPRS 1
9. SMS, MMS 1
and voice mail
10. Easy Recharge 1
11.Schemes 1
12. Call drop 1

Q.8) What are the other things that are important to you?

________________________________________________________________________

Q.9) While taking new Sim card what features do you look for?
 Rank 1 Rank 2 Rank 3 Rank 4
Network 1
Call charges 1
Schemes 1
Customer Care 1
GPRS 1

Q.10) Does your service provider provides you 3G?

Yes No

If no, would you like to have? _________

Q.11) Would you like to change your service provider with same the number?

Yes No

If yes then which operator would you choose and why?

__________________________________________________________________

Q.12) What are the other things that you like the most about the other service
providers?

Call and sms chages

________________________________________________________________________