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Training Report

Tourism Awareness
Program: ORCHA (MP)

Submitted By
Kriit Trivedi

MP-Tourism-Orchha action research for


tourism promotion
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Tourism Awareness Program: ORCHA (MP)

Table of Contents
I. Awareness Program for Auto Drivers ............................................................................................. 3
A. Basic Details ................................................................................................................................ 3
B. Objective of Training ................................................................................................................... 3
C. Profile of Participants & List of Participants ............................................................................... 3
D. Methodology of Training Implementation ................................................................................ 4
E. Snapshot of the Training Program .............................................................................................. 6
F. Assessment of Training Efficacy via Pre Test & Post Test evaluation ........................................ 7
G. Observations and outcomes of training..................................................................................... 7
II. Awareness Program for Police Officials .......................................................................................... 8
A. Basic Details ................................................................................................................................ 8
B. Objective of Training ................................................................................................................... 8
C. Profile of Participants & List of Participants ............................................................................... 8
D. Methodology of Training Implementation ................................................................................ 9
E. Snapshot of the Training Program ............................................................................................ 11
F. Impact assessment of Training via Pre Test & Post Test evaluation ....................................... 12
G. Major Observations and Outcomes of the training .................................................................. 12
Annexure I – Attendance List of Auto Rickshaw Drivers....................................................................... 13
Annexure II – Attendance List of Police Staff........................................................................................ 14
Annexure III – Pre and Post questionnaire ........................................................................................... 15
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Tourism Awareness Program: ORCHA (MP)

Training Report: Orcha MP Tourism


I. Awareness Program for Auto Drivers

A. Basic Details

Basic Details Description


Date 2 Feb 2011
Duration 1 Day
Location Orcha MP Tourism training Hall
Tourist Place Orcha
Tourism Type Historical Monuments & Heritage city
Tourists Visit Type Majority of International tourists followed by Indians
Participants Auto Rickshaw & Taxi Drivers

B. Objective of Training
1. Improvements in the behavioral aspect of the stakeholders in tourism
2. Introducing them to their role in Tourism promotion and advantages to them
3. Ensuring that MP tourist gets physically invigorated, mentally rejuvenated culturally
enriched and spiritually elevated in MP
4. Introducing the group with basic English skills to communicate with International and
national tourist from southern part of India

C. Profile of Participants & List of Participants

Type Of Participant on Date No of Participant


Auto Rickshaw & Taxi Drivers 26

Participants were mainly auto rickshaw and taxi drivers operating in & around Orchha. While
majority of them studied till primary and could not speak English there were one or two
participants who used the words Thank you and knew the meaning of it.

Please find a list of participants enclosed as Annexure I


D. Methodology of Training Implementation

S. No Schedule of Training Methodology Session Handled By


1 Introduction to team and topic Team
2 Pre Test Team
Training Need Assessment Refreezing and Noting down the Team
3 requirements
Importance of Tourism , & Tourist Ms. Alka Shukla
4
Power point presentations, and
Atithi Devo Bhav Interactive lecture method
What is tourism and its type Poster Making
What is the importance of tourist
Tourism and you .
Governments contribution in tourism
promotion
introduction to MP Tourism web site
Quick Recap for places to visit in the city
Role of Trainee in Tourism Promotion Interactive power point presentations Ms. Kriti Trivedi
5 ,Audio Visuals , Case Study and
discussions
Your role in the promotion of tourism in
your city/town
You and connectivity to 7 S of Tourism

Your stake in growth & fall of tourism

6 Etiquette Power point presentations, Ms. Kriti Trivedi


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Tourism Awareness Program: ORCHA (MP)

S. No Schedule of Training Methodology Session Handled By


Verbal Communication (Dos & Don'ts)
Role play was conducted based on the
issues raised while the session and the
Non verbal communication (Dos & Don'ts) training need assessment while the
Body Language beginning of the session.
Guest services Further the recorded role play of the
Handle the irate guests team was replayed to do the in-depth
Handling the complaints and compliments analysis of Do's and Don'ts and all other
relevant strategies to the audiences.
Positive and negative body language

Characteristics of an ideal service provider


(Sensitizing the trainees).

7 Behaviour skills Power point presentations, training Mr. Manoj Patidar


Tourist expectations from you games and English language basics and
simple usages were taught in the
Mirroring the tourist & you
interactive lecture method. Which was
Handle senior citizen and pregnant touristfurther revisited by improvising the
& Children diction of the participants who were
Cross cultural tips to understand tourist not much comfortable with the few
better words.
English Basics
Essential English vocabulary

8 Post Test Team


Quick recap of Learning's of session
E. Snapshot of the Training Program

Snaps include the Pics taken while role plays ,Presentation and the pictorial discussions taken place
.Also one of the shot involves the Need assessment done by the international tourists before the
start of training program.
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Tourism Awareness Program: ORCHA (MP)

F. Assessment of Training Efficacy via Pre Test & Post Test evaluation

Most fruitful were the results from the trainees who were not at all educated and have picked up
English section well when the questions were prompted by the facilitator in the training.

Almost every participant has shown the minimal growth in scores from maximum 3-5 in pre test to
7-9 in the post evaluations. The interest and enthusiasm in the participants was commendable to
learn and show the changes immediately.

Note : the pre and post test documents can be produced if required .

G. Observations and outcomes of training

 Trainees said the training was fruitful because sometimes they have lost tourists due to
English language issues for few words such as “How Much”.
 While role play team thy self realized regarding the issues female tourist could face due to
irritant behavior of few of the localities and how further the issues should be tackled.
 Trainees pledged on their own to maintain the cleanliness of the city
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Tourism Awareness Program: ORCHA (MP)

II. Awareness Program for Police Officials

A. Basic Details

Basic Details Description


Date 3 Feb 2011
Duration 1 Day
Location Orcha MP Tourism training Hall
Tourist Place Orcha
Tourism Type Historical Monuments & Heritage city
Tourists Visit Type Majority of International tourists followed by Indians
Participants Police Staff

B. Objective of Training
1. Improvements in the behavioral aspect of the stakeholders in tourism by introducing them
to the perception of tourist.
2. Introducing them to their role in Tourism promotion and advantages to them
3. Ensuring that MP tourist gets physically invigorated, mentally rejuvenated culturally
enriched and spiritually elevated in MP
4. Introducing the group with basic English skills to communicate with International and
national tourist from southern part of India

C. Profile of Participants & List of Participants

Type Of Participant on Date No of Participant


Police Staff 10

Participants were Police officers, constables & Head Constables and others in the police department.
While majority of them studied till 8th and were in the profession for long time. Only a few of them
were educated till 12th or even graduated.

Please find a list of participants enclosed as Annexure II


D. Methodology of Training Implementation
S. No Schedule of Training Methodology Session Handled By
1 Introduction to team and topic Team
2 Pre Test Team
Training Need Assessment Defreezing and Noting down the Team
3 requirements
Importance of Tourism , & Tourist Ms. Alka Shukla
4
Power point presentations, and
Atithi Devo Bhav Interactive lecture method
What is tourism and its type Poster Making
What is the importance of tourist
Tourism and you .
Governments contribution in tourism
promotion
introduction to MP Tourism web site
Quick Recap for places to visit in the city
Role of Trainee in Tourism Promotion Interactive power point presentations Ms. Kriti Trivedi
5 ,Audio Visuals , Case Study and
discussions
Your role in the promotion of tourism in
your city/town
You and connectivity to 7 S of Tourism

Your stake in growth & fall of tourism


Expectations from Tourists and expectation
Matching for the Police staff
6 Etiquette Power point presentations, Ms. Kriti Trivedi
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Tourism Awareness Program: ORCHA (MP)

S. No Schedule of Training Methodology Session Handled By


Verbal Communication (Dos & Don'ts)
Role play was conducted based on the
issues raised while the session and the
Non verbal communication (Dos & Don'ts) training need assessment while the
Body Language beginning of the session.
Guest services Further the recorded role play of the
Handle the irate guests team was replayed to do the in-depth
Handling the complaints and compliments analysis of Do's and Don'ts and all other
relevant strategies to the audiences.
Positive and negative body language

Characteristics of an ideal service provider Games of Perception


(Sensitizing the trainees).
Perception of police for tourists and vis a
vis
7 Behaviour skills Power point presentations, training Mr. Manoj Patidar
Tourist expectations from you games and English language basics and
simple usages were taught in the
Mirroring the tourist & you
interactive lecture method. Which was
Handle senior citizen and pregnant tourist
further revisited by improvising the
& Children diction of the participants who were
Cross cultural tips to understand tourist not much comfortable with the few
better words.
English Basics
Essential English vocabulary

8 Post Test Team


Quick recap of Learning's of session
E. Snapshot of the Training Program

Snaps include the Pics taken while role plays ,Presentation and the pictorial discussions taken place .
And exercises involving perception are involved .
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Tourism Awareness Program: ORCHA (MP)

F. Impact assessment of Training via Pre Test & Post Test evaluation

Almost 60 percent of the participants showed a significant improvement of 60 + scores in the post
evaluation in comparison to previously obtained one or two marks . Where as those who scored high
as 7 in previous test scored complete 9 in post test trainings. While rest of them also showed
improvement with a minimum score of 40 percent from the previous scores.

Note : the pre and post test documents can be produced if required .

G. Major Observations and Outcomes of the training

 Participants realized their role in tourism promotion and what will be the possible benefits
of it to them and to the City
 As a result of expectation analysis exercises the participants suggested if there are more sign
boards in the city then it will be convenient for the tourists to find the places and it will be
much more convenient for them to communicate the path to Tourists.
 While role play analysis participants realized the importance of patient hearing, and polite
verbal and non verbal communication to the issues of the tourists.
 After the perception exercises the Participants also felt the importance of understanding the
tourist perspective and shared how this understanding will be fruitful for them in changing
the practical behavior for them and giving them more apt suggestions which will neither
hinder their safety while stay nor the fun.
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Tourism Awareness Program: ORCHA (MP)

Annexure I – Attendance List of Auto Rickshaw Drivers


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Tourism Awareness Program: ORCHA (MP)

Annexure II – Attendance List of Police Staff


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Tourism Awareness Program: ORCHA (MP)

Annexure III – Pre and Post questionnaire