c

People- Strengths: make it a customer centric / Employee SAT

1.c Empowering our people

2.c 100 minds give better idea than a single mind
3.c Encouraging innovative thought process
4.c Value your people and their ideas
5.c Encourage the people for Outside the Box thinking

Build culture which is

ác Open
ác Transparent
ác Healthy/ Friendly Environment

An organization should be
Willing to take risk to go the Extra mile
Investment on our people (Our people are our most important asset)

Employ centric forumsȄgroup discussions/sharing ideas/ building blocks

Things to DO: Understanding your people- people @ work environmentȄG exhibits Org
Culture which is run by Leadership Team--Pool.

Suggestion Box: Value the Employee SAT (Employee is the best individual to share a TRUE
mirror reflection of the orgs work environment.

Fort nightly / Monthly: New Letter (Attributes which are of interest to the Employees)
Articles of process achievements/ individual achievements/ jokes/ proverbs/ service
anniversaries/ introduction to New MGMT Joinee/ New Scopes Ȃ New facilities/ New
Vendor for Cafeteria / Add-ons for particular food venture/ Process Logo T shirts/
Calendars / Diaries /Process RNR Snaps/ CEO Vision/ Message to Employees from the CEO

Creating a Learning Environment:

ác Content Development TeamȄinstructional design of the content to be delivered
ác Training Team (Facilitates the Content)
ác R & D Team (Analytics on TNA/TNI)

Center for Leadership Excellence: Training Types

ác Email Writing
ác Business Etiquette
ác Dress Code
 ác Gender Sensitivity
ác Clear Desk
ác Soft Skills (Assertive)
ác Telephone Etiquettes
ác Interpersonal Skills
ác Leadership Training
ác MAP : Managing Accelerated Performance
ác NLP: Neuro Linguistics
ác MS Office Training (Basics/ Advanced)
ác Brand Ambassador
ác Green Belt Training
ác COPC/ESCM Training
ác Voice and Accent Training
ác Customer Service
ác US Culture (Client Specific

Team Outings:
Encouraging the Organization for Kitty Bank funds for Quarterly Outing (should never be
missed) it is one way in which the employees Re-energize for new work.

Team Building Exercises: Encouraging different process people to interact in these

programs , so that the ideas have a wide spread.

Fun @ Work
ác Celebrating all Festivals @ office
ác Ethnic Wear Award
ác Games/ Painting/ Rangoli/ Mehendi/ Chess/ Cricket

Awareness Forum: HR Offerings

ác Booking for New Training Schedule
ác Booking for Skip Level (360 degrees Feedback)
ác Family Health Insurance
ác Home Coming Policy (Retention Interviews)
ác Transport Cab Details
ác Checklist for Women Security in the CAB
ác Gym Facility
ác CA for Tax Saving Plans
ác Credit Cards / Employee friendly Membership offerings
ác Referral Schemes (Bring your Friends @ work)
ác Life cycle of Employees (Ladder- Growth Opportunities for Nurturing New Leaders)
 ác Self Appraisal Assessment Ȃ Annual Appraisal system (Competence Mapping/Skill
development) KSA Algorithm-Knowledge Skill and Attitude

Special Features: RNR

ác Best Employee Ȃ Data Driven Award in RNR get to share a Cup of Coffee
With the CEO
ác CEO Special Nomination Award for Dedicated Staff
ác Give Visibility to Performers (Motivation Awards)
ác Raffle Draw for CSAT Performers
ác Knowledge sharing Zone

Change Management: Process Road Map--- 8 pointsǯ

An Organization exhibits its values with its culture @ Work place

ác Change requires a person to go beyond the comfort zone/level to set up something

new/different and better
ác Selecting the Elite Pool- Driving Forces Energetic/ enthusiastic and Positive
believers Ȃ who will DRIVE the change/best leaderǯs exhibit both with ethics and
values in their style.
ác Mission-Goal Statement should be crisp/ unambiguous and precise.
Clear Performance expectations play critical role/ are crucial for teamwork success.
ác Communication- Effective Ȃ should be simple actionable and retain people attention
ác Establish link between employee and department actions. Empower people ideas
which emerge as a spark and flourish. develop accountable / productive and
meaningful teamwork
ác Momentum: Set focus for long term implementation as Change will face obstaclesȄ
for nearing to success one should their failure as failure is the highway to success.
ác Anchor-Newsletters/ magazines/ media room leaving memories of achievements
throughout the change process.

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