1 A user is running Windows Vista and has an application that runs in Windows XP but the application fails to

run in Vista. In which Vista mode should the user try running the application?
real mode
protected mode
virtual mode
compatibility mode
multi-user mode

Once minimum hardware requirements are satisfied, where should a technician look to determine if the
2 computer hardware has been tested with Windows XP?
the Microsoft Compatibility Assistant
the Windows XP Hardware Compatibility List
the Microsoft Knowledge Base
the Windows XP manual

3 In which two situations should a technician create a restore point? (Choose two.)
before an operating system update
before installing a new device driver
once a month
before formatting the hard disk
after moving viruses to the virus vault for quarantine
before adding another partition to the hard drive

Which three settings are available to personalize the appearance of the desktop on a Windows Vista computer?
4 (Choose three.)
Theme
 Shortcuts
Screensaver
Mouse Pointers
Taskbar Properties
Sort and Arrange Icons

5 A user installs a new sound card driver in a computer that is working properly. After installing the driver for the
new sound card the computer fails to boot. Which quick fix can the user implement to return to the previous
working state?
boot to Emergency Recovery State
boot to Last Known Good Configuration
boot to Recovery Console
boot to Start Windows Normally

A technician needs to upgrade the operating system on a computer from Windows 2000 Professional to
6 Windows XP Professional. When the technician inserts the XP disc in the computer, the setup wizard fails to
start. Which command can be used to start the upgrade?
install
winxp
winnt32
xp

7 What would be the result of having a corrupt Master Boot Record?

A new application will fail to install.
The operating system will fail to start.
 The printer will function incorrectly.
The keyboard will be unresponsive to the user.

A technician installing Windows Vista has come to the point where the product activation key is requested.
8 What occurs if a product key is unavailable?
The installation will stop.
The installation will automatically restart.
The user will be asked for a product key, but the installation can continue without a key.
The installation will continue, but the computer will fail to reboot once the installation is completed.

9 What are three features of the Microsoft Management Console (MMC)? (Choose three.)
MMC logs a history of application events.
It organizes operating system snap-ins.
It can be used to create customized MMCs.
It displays computer performance information.
It requires administrative privileges to access.
It enables virtual memory settings to be customized.

1
0
Refer to the exhibit. During a Windows Vista installation, the Select Your Computer's Current Location
screen fails to display. What could be a possible reason for the absence of this screen?
The video driver failed to install.
The technician is installing an executive version of Vista.
The network card driver was incorrectly installed.
 The technician selected the advanced options and then forgot to select all the options.

11

Refer to the exhibit. During the installation of Windows Vista, you are prompted with a screen that asks for a
username and password. What type of account is created when you select Next after entering a username and
password?
The first normal user account for the installation.
A user that has Super User rights for this installation.
 A user account that can install and use programs that cannot be used by other users.
The user account that can change security settings, install software, and make changes to other user
accounts.

1 While performing preventive maintenance, a technician notices that the operating system is missing updates.
2 How can the technician enable automatic updates?
Run the Sysedit utility from the command line.
Run the Autoupdate utility from the command line.
Run the Automatic Updates utility from the Control Panel.
Click the Update icon in the System Tray.
Right-click My Computer and then choose Advanced > Updates.

13 A technician has a computer that is unable to boot Windows XP properly. The technician has decided that it is
necessary to attempt a repair of XP. Which utility will be run if the technician selects Repair XP from the XP
boot disk?
Recovery Console
Windows Disk Manager
msconfig
fix /mbr

1 A technician needs to upgrade the file system on a Windows XP computer from FAT32 to NTFS. Which
4 course of action should be taken to upgrade the file system to NTFS?
Format all the existing files with the NTFS File tool.
Create a new NTFS partition and copy the files into the new partition. The existing partition can not be
changed.
Run the Microsoft Convert utility.
Overwrite the FAT32 file system with NTFS. Files will automatically be added to the new file system.
15 Which set of guidelines is used to ensure that programmers develop applications that are compatible with an
operating system?
ACAPI
API
IRQ
PnP
16 What are two features of upgrading Windows 2000 to Windows XP? (Choose two.)
The file system is upgraded to NTFS.
Windows 2000 applications and settings are kept.
The upgrade options are set using the Microsoft Management Console.
Upgrading to Windows XP is quicker than a new installation of Windows XP.
The Windows User State Migration Tool moves user files and settings to Windows XP.

1 A user in a large manufacturing company uses a PC that is connected to the company network. Where should
7 the user look to find a server attached to the network?
My Network Places
Control Panel
Connect To
My Computer

18 A technician has many new computers to set up. The technician completely configures one master computer
and makes an image of the hard drive. This image is then installed on the other computers. What is this process
called?
disk array
 disk copying
disk cloning
disk mirroring
disk multiplexing

1 As a user attempts to boot the computer, the message "NTLDR is missing" is observed on the screen. What
9 will result from this situation?
The operating system will fail to load.
The BIOS setup utility will start automatically.
The computer will reboot continuously.
The initial self-test will fail to load.

20 A technician is attempting to create multiple partitions on a hard disk. This will allow for storing the operating
system and data files on separate partitions. What is the maximum number of primary partitions per hard drive
that is supported by Windows XP?
1
2
4
16
32

2 Windows Vista has a feature called the Sidebar. Which three types of items can be contained within the
1 Sidebar? (Choose three.)
games
desktop settings
sound settings
 sticky notes
clock
theme settings

22 When a computer boots from the Windows Vista disc, which three functions are performed if the Custom
(advanced) option is selected? (Choose three.)
Existing files and settings are kept.
Changes to disk partitions can be made.
A clean copy of Windows Vista is installed.
The existing Windows installation is repaired.
The location of the Windows installation can be selected.
The Recovery Console can be used to repair the Master Boot Record.

2 When troubleshooting a printer problem, a technician finds that the operating system was automatically
3 updated with a corrupt device driver. Which solution would resolve this issue?
Roll back the driver.
Restart both the computer and the printer.
Scan the downloaded driver file with a virus scanner.
Use the Last Known Good Configuration to restart the computer.

24 A user decides to install a new version of Windows Vista but needs to retain the configurations and
customizations of the current Windows XP operating system. Which software can be used to achieve this?
Windows Task Manager
Windows Vista Setup Wizard
Microsoft Management Console
 Windows User State Migration Tool

2 A technician thinks that the file system on a computer has a problem because Windows XP is reporting data
5 integrity issues. Which Windows XP utility will check the file system for errors?
Attrib
Chkdsk
Fdisk
Format

26 Which operating mode is used by Windows XP to run a DOS application?

protected mode
64-bit mode
virtual real mode
real mode

2 A company with 40 computers needs to reduce repair costs, decrease downtime, and improve reliability.
7 Which task will meet these needs?
Enact a comprehensive security policy.
Upgrade all the operating systems.
Develop a preventive maintenance plan.
Create an Automated System Recovery CD.

28 A user reports that a Windows XP system is unable to boot properly. How can the technician advise the user to
boot into Safe Mode?
In Device Manager, right-click Windows XP, and then choose Properties > Safe Mode.
 Click Start > Reboot > Safe Mode.
Reboot the system and press Del or F2 depending on the system.
Reboot the system, press and hold F8 until a menu is displayed, and then select Safe Mode.

2 A technician has installed new video drivers on a Windows XP computer and now the monitor shows distorted
9 images. What startup mode can the technician use to access a new driver on the network?
Safe Mode
Safe Mode with Networking Support
Real Mode with Networking Support
Safe Mode with Rollback Support

30 A technician has finished installing Windows XP. What should the technician do to verify that all hardware has
been installed correctly?
Run HWINFO.EXE to verify that all devices are listed.
Use the Windows XP Msconfig utility to prove that all the devices are operational.
Use the Windows XP Testall utility to confirm that the devices are operational.
Use the Device Manager utility to ensure that all the devices are operational.