EFFECTIVE SUPERVISORY

MANAGEMENT

A Course Proposal
Prepared by
Foluso Aribisala

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2 Day Course Enhancing The Effectiveness of Your Supervisors!

Introduction

This is a training proposal prepared for Oando Plc. It follows a request for a training solution to
equip Oando staff that has recently been promoted to supervisory roles with the necessary
supervisory tools, skills and attitudes.

After reviewing this proposal we look forward to a decision to implement

the training after agreeing final fees and delivery details.

This is a confidential document that we trust will not be shown to third parties or used for any
other purpose without our prior consent.

Background

The PSL Consulting Effective Supervisory Management Training is designed for those who
oversee or direct the activities of others. The training builds understanding of the supervisory
role in meeting overall organizational goals and enhances the spirit of teamwork and mutual
support to achieve goals.

Clearly, this training is a necessity for all new supervisors and those who have never had any
formal supervisory training. It promotes the skills and attitudes necessary for making the
important transition from being responsible for personal productivity to
achieving results through others.

This training will encourage participants to take those initial steps of

exploration that will open the doors to continuous development. It will
help participants see their supervisory functions as fun and easy when
applied step by step.

© Copyright 2010, PSL Consulting, All Rights Reserved | Your Reliable Partner For Business Success & Growth
Training Objective

On completing this training, participants will have the knowledge, skills, attitudes and tools to:

• Enhance leadership capabilities and • Improve problem solving and decision

use of authority
• Improve delegation skills
• Increase self confidence
• Improve time management
• Develop communication skills
• Generate organizational growth
making skills
• Develop the potential of employees
• Handle and prevent people problems
• Train and motivate people for a higher
level of productivity
• Improve team building skills

The course will start at the current level of each participant. It will not make assumptions on
previous levels of supervisory knowledge. The program will encourage participants to reach
further than they thought possible.

Our Training Approach

At the beginning of the training process, each participant will identify their strengths and
developmental needs to enhance their effectiveness as supervisors. Based on this self
evaluation, specific behavior modification goals will be established for each participant.

The training is facilitated in nine interactive modules using a multi-sensory training approach
which enhances participation, understanding and absorption of new ideas and habits.

At the conclusion of the training, participants are required to summarize their learning
experience in a brief statement or presentation, which helps reinforce their achievements and
celebrate their accomplishment.

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Experience The PSL Difference!

If you compare our training to others, you would notice the following differences:-

Engagement – Participants find our trainings engaging. The continuous attention and interest is
generated by encouraging lively hands-on participation, providing mental challenges and varied
delivery formats all leading to a stream of insights on the topic.

Adaptation – We ensure that we match the depth of the material to the current level of the
participants and proceed at a pace that is moderately challenging.

Exercises – While we keep knowledge, skills and attitude in close balance, we focus more on
skill development through carefully chosen hands-on real world exercises.

Experiences – We draw out the personal experiences of participants to keep their emotional
engagement high. Participants will find the personal experiences of others fascinating and
insightful.

Simplicity – No matter how complex the material, we deliver it with a simple structure that is
easy to absorb.

Multimedia – We include films and animated slides to keep interest high.

Tools – We include effective tools that can be used back in the office. Many of these tools are in
the form of laminated desk references making them easy to use day to day.

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Content

Below is a typical outline of our course. Each subject heading will have a number of topics. The
topics will be interspersed for the most effective delivery.

Introduction
Our introductions are extensive so that the course can be run more efficiently.

Objectives
We will clarify both course and participant objectives while encouraging higher goals.

Present position
Here we surface current knowledge, skills and attitudes. We will pair participants for the
exercises so those with higher skills can help those with lower skills.

Principles
We will detail the first principles as a foundation for effective supervisory management.

Topics
Each module will have a set of key topics. We use a building block approach where we start
with simpler, foundation topics and build upon these with higher level topics until we reach the
desired level of knowledge, skills and attitudes.

Tools
We will include a simple set of tools that participants can apply to a wide range of situations.
The tools are simple enough to memorize, even though we provide most of them as laminated
desk references.

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Processes
As much as possible, we will break supervisory management into sets of processes. These can
then be learnt step by step to ensure mastery of the skills.

Exercises
Most of the learning will be via exercises. The lecture format will be minimized. The exercises
will be interesting but challenging. The debriefing will focus on key insights and attitudinal
shifts. Some of the exercises will be based on real life examples developed by the participants
solving their own problems.

Personal exploration
To reinforce attitudinal change, we will encourage lots of personal exploration and discovery.
Most life changing learning experiences come from solving challenges. We will help participants
develop effective ways to solve challenges so learning will be continuous, even after the end of
the course.

Specific Training Topics

Our trainings are developed in a modular format. Based on the specific needs of your
organization and participants, these modules can be combined and facilitated at different levels
of complexity.

This list of topics is not exhaustive, actual topics will depend on the level and speed of learning
of the participants. We will run multiple streams of topics allowing participants to choose the
pace and depth which most suits them.

Some topics will be treated within specific exercises that will typically address real life
supervisory issues.

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 Training Modules
Module One: Successful Managers & Leaders Are
Made Not Born
• What is success, what does it mean to
you?
• Building the base for success
• The slight edge
• Purpose of leadership development
• Identifying your challenges and growth
opportunities
• Identifying solutions to overcome these
challenges
Module Two: Exercising Authority effectively
• Understanding leadership & Supervision
• The responsibility of leadership
• Sources of leadership authority
• Leadership styles
• The supervisor/manager and the bottom
line
Module Three: Improving Results Through Better
Time Management
• Understanding the value of time
• Managing your time
• Managing the time of others
• Maximizing time use
• Benefits of time management
Module Four: The Art of Delegation:
• What is effective delegation
• Levels of delegation
• Barriers to delegation
• Benefits of delegation
• Delegating effectively
Module Five: Communication & Team Building
• Features of an effective team
• Leading a team
• Effective communication
• Listening & feedback
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Module Six: Problem Solving & Decision Making
• The supervisor as a problem solver
• The supervisor as a decision maker
• Steps of problem solving
• Guide to good decision making
• Problem solving & decision making tools
Module Seven: Handling & Preventing Problems
With People
• Separating organizational & personal
problems
• Managing conflict
• Dealing with irrational behavior
• Productive handling of problems involving
people
Module Eight: Motivating People To Produce
• Understanding Motivation
• Traditional methods of motivation
• The supervisor as a coach
• Conducting performance evaluation
Module Nine: Personal Development Planning
• Training review & summary of learning
experience
• Personal development action plan
• Awarding of certificates
Faculty

This course will have one primary facilitator with extensive facilitation, training and coaching
experience. They will be assisted by one or two assistants who will provide roaming, individual
support to participants.

Pricing

Our fees cover content development, delivery and training materials. Our rates are set at
industry competitive levels which enable us to provide the first class service which you are
entitled to expect from us on this training.

Fact Sheet

Option 1: In-House Total Advance Balance

Expected Number Of
Participants Per Class 15
Location, Snacks & Feeding To be provided by
Oando
Duration 2 days
Facilitators 1
Assistants 1 or 2
Development, Material & N30,000 Per N450,000 N315,000 N135,000
Facilitation Fees Participant (70%) (30%)
-
-

Under this option, Oando Plc will be responsible for providing a suitable training environment,
refreshment and feeding for participants and facilitators

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Fact Sheet

Option 2: At PSL Facility Total Advance Balance

Expected Number Of
Participants Per Class 15
Location, snacks & Feeding To be provided by
PSL Consulting
Duration 2 days
Facilitators 1
Assistants 2
Development, Material & N42,000 Per N630,000 N441,0000 N189,000
Facilitation Fees Participant (70%) (30%)
-
-

Kindly note that the amount stated above is exclusive of VAT

Conclusion

This program provides an excellent opportunity to prepare employees for impending

supervisory responsibilities. It can also be used as a refresher course for supervisors who have
never had any formal supervisory training
training.

It is our hope that this proposal meets your expectations and that arrangement for further
discussions or commencement
encement of the training be communicated to us soonest.

© Copyright 2010,
0, PSL Consulting, All Rights Reserved | Your Reliable Partner For Business Success
Succes & Growth