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    Increasing Employee Productivity - Productivity = Sales / Number of Employees Long-Term - Increasing Employee Satisfaction Turnover Reducing Human Resource Management Challenges in Retailing Work Environment Open Long Hours Peak Sales Periods Emphasis on Cost Control Employees Unskilled Part-Time Diverse Backgrounds High Turnover Organizational Design Considerations Specialization Responsibility and Authority Reporting Relationships Defined by Organization Structure Retailers can reduce overhead, i.e. Fewer managers Coordinating

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    Increasing Employee Productivity - Productivity = Sales / Number of Employees Long-Term - Increasing Employee Satisfaction Turnover Reducing Human Resource Management Challenges in Retailing Work Environment Open Long Hours Peak Sales Periods Emphasis on Cost Control Employees Unskilled Part-Time Diverse Backgrounds High Turnover Organizational Design Considerations Specialization Responsibility and Authority Reporting Relationships Defined by Organization Structure Retailers can reduce overhead, i.e. Fewer managers Coordinating

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    128 views5 pages

    Levis chp-9

    Uploaded by

    Rakesh Ralhan
    Increasing Employee Productivity - Productivity = Sales / Number of Employees Long-Term - Increasing Employee Satisfaction Turnover Reducing Human Resource Management Challenges in Retailing Work Environment Open Long Hours Peak Sales Periods Emphasis on Cost Control Employees Unskilled Part-Time Diverse Backgrounds High Turnover Organizational Design Considerations Specialization Responsibility and Authority Reporting Relationships Defined by Organization Structure Retailers can reduce overhead, i.e. Fewer managers Coordinating

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    of 5

    Chapter 9

    Organizational Structure and


    Human Resource Management

    McGraw-Hill/Irwin
    PPT 9-1
    Levy/Weitz: Retailing Management, 5/e Copyright © 2004 by The McGraw-Hill Companies, Inc. All rights reserved.

    Objectives of
    Human Resource Management

    • Short Term
    – Increasing Employee Productivity
    – Productivity = Sales/Number of Employees
    • Long-Term
    – Increasing Employee Satisfaction Î Reducing
    Turnover

    PPT 9-2

    Human Resource Management


    Challenges in Retailing
    Work Environment Employees
    • Open Long Hours • Unskilled
    • Peak Sales Periods • Part-Time
    • Emphasis on Cost • Diverse Backgrounds
    Control

    High Turnover

    PPT 9-3
    Special HR Considerations Facing Retailers

    Need for Part-Time Employees


    Demand on Expense Control
    Changing Employee Demographics
    Differing Cultural and Legal Requirements

    PPT 9-4

    Organizational Design Considerations

    Specialization

    Responsibility and Authority

    Reporting Relationships

    Defined by Organization Structure

    PPT 9-5

    Store Management Tasks


    Performed in a Retail Firm

    Recruit Motivate
    Prevent Shrinkage Maintain Facilities

    Sell Merchandise Train Employees

    Provide Services Take Inventory

    Plan Schedules Hire Personnel

    Evaluate Performance Display Merchandise

    PPT 9-6
    Administrative Management Tasks
    Performed in a Retail Firm

    Promote the Firm, its Merchandise and


    its Services
    Manage Human Resources
    Distribute Merchandise
    Establish Financial Control

    PPT 9-7

    Advantages of Centralized
    Decision-Making

    • Retailers can reduce overhead, i.e. fewer


    managers
    • Coordinating efforts, it can achieve lower
    prices from suppliers
    • Opportunity to have the best people making
    decisions

    PPT 9-8

    Increasing Employee Productivity

    Role
    Ability Effort
    Clarity

    Selection Motivation Policies, Rules


    Training Goals Incentives
    Incentives Org Culture
    Rewards
    PPT 9-9
    Motivating and Controlling Employees

    • Policies and Supervision


    – Behavior Enforced by
    Managers
    • Incentives
    – Commission, Bonus
    • Organization Culture
    – unwritten rules, norms
    – behavior enforced by social
    pressure
    PPT 9-10

    Types of Incentives

    Commissions on Sales
    Bonus
    Stock Options
    PPT 9-11

    Developing an Organizational Culture

    • Stories
    – Nordstrom – Hero Service Stores
    – Container Store – Man in the Desert
    – Wal-Mart – Saturday Meeting

    • Symbols
    – Container Store – Gumby for Flexibility

    • CEO Leadership

    PPT 9-12
    Trends in Retail Human Resource
    Management

    • Managing Diversity
    – Diversity Training
    – Support Groups and
    Mentoring
    – Career Development for
    Promotion
    • Legal and Regulatory Issues
    • Use of Technology
    PPT 9-13

    Legal Issues in
    Human Resources: Overview

    Equal opportunity and


    anti-discrimination laws
    What can (or can’t) be asked
    Legal rights of a new employee
    Sexual harassment

    PPT 9-14

    Regulations

    • Equal Employment
    Opportunity
    • Compensation
    • Labor Relations
    • Employee Safety and Health
    • Sexual Harassment
    • Employee Privacy

    PPT 9-15

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