Dennis Parslow

Douglas, MA 01516 dennisparslow@gmail.com 508-341-5714

“Turning Customer Visions Into IT Realities for over 10 years”

Unum Group, Inc. - Market leader in disability, group life, long term care, and voluntary benefits

Global Infrastructure Group, Systems Manager, with additional roles

2004-Present
– Hired, trained, and performance managed Operations Technical Analysts. Maintained budget, metrics,
process documents, SLA levels. Escalation manager, working directly with customers to resolve issues.
Managed vendor relationships. Managed several hardware and operating system upgrades, most recently
to Windows 7 with new Dell hardware.
– Office 2007 Support Manager for 11,000 employees nationwide.
Project Manager
– Windows 7 Training Project - saved $20k by creating and negotiating a customized plan with VTEC for
81 people nationwide.
– Mobile Device Infrastructure Project - researched, presented, and secured corporate buy-in, then;
○ Negotiated and managed over $120k financial contract with Good Technology.
○ Led cross-functional device management team to facilitate enterprise wide coordination.
– Mobile Device Rollout to Sales force – first ever mobile devices at Unum replaced cell phones in a high-
pressure deployment.
– Pioneered new mobile device distribution and cost structure strategy for 1500 devices, resulting
in significant cost savings.
– Mobile Device Remote Update Tool -saved $45k annually, by eliminating need for a full-time position.
– Desktop Support Insourcing - Core member of team that managed the in-sourcing of Desktop Support
from IBM to Unum
Business Consultant
– Field Office Support Redesign – streamlined support model for the all 35 Unum field offices across
America using Lean principles. Reduced down time by 3 days, increased customer satisfaction by 110%.
– Windows 7 Upgrade Support Redesign – called in by AVP when post-upgrade customer support levels
plummeted. Created a plan to change the model, including a support SharePoint, and immediately turned
around survey results.
– Desktop of the Future SharePoint - Designed a SharePoint site to serve as a single point of contact for
all customer training and questions, reducing technician workload by over 400 hours.

End User Computing, Operations Technical Analyst III

2002-2004
Managed computer and operating system upgrades for 950 users. Managed Inventory Reconciliation Project
during IBM Outsourcing initiative. Conducted application testing and desktop support.

IBM Global Services Delivered IBM Products and Services on site at Unum, as TekSystems contractor.
Operations Technical Analyst II
2001-2002
Microsoft Certified Professional. Provided desktop support for 950 users in Worcester, MA location.

Children’s Friend, Inc. A non-profit child and family counseling agency serving Central Massachusetts since
1849
Facilities Coordinator
1998-2001
IT Support Manager. Scaled IT services to accommodate growth across multiple facilities. Hired, trained, and
managed front
desk personnel. Supervised facilities vendor relationships and contracts during the construction of a new
counseling facility.

TAD Staffing Services, Marlboro, MA

 Recruiter
1997-1998
Conducted new candidate interviews. Coached candidates on resume writing and interview techniques.
Gathered requirements
from companies and then arranged interviews for qualified applicants.

Education Training
Becker College Scrum - 2011
Associate of Science, Sports Administration – 1993 Consulting Skills for the IT Professional -
2009
Managing At Unum Program -Graduate, 2008 Lean Six Sigma - 2008
Intermediate Project Management –
Becker College 2004
Navigator Project Lifecycle Training -
Bachelor of Science, Business Management - 2012 2004
(expected) Microsoft Certified Professional – 2003