1.ABC Inc.

decided to integrate redundancy by connecting multiple hard disks tod

uplicate the information theystore. Which type of adapter will need to be instal
led on the servers to accomplishthe desired redundancy?NICWireless NICUSB gatewa
y*RAID adapter multiple slave hard disk adapter 2.Which power mode should be use
d by a laptop so that all the data is saved, allthe applications the user waswor
king on are left open, and there is no power used by the laptop?*HibernateSuspen
dLeft on with no power modeSoft shutdown
3
.When a Windows XP computer has completed the POST for each adapter cardthat has
a BIOS, what is thenext step during the boot sequence?*BIOS reads the MBR . NTD
ETECT.COM is used to detect any installed hardware.NTDLR reads the registry file
s.The WINLOGON.EXE program is started.4.A user is reporting that a new external
hard drive is defective. The laptop willallow access to the drive attimes, and t
hen will report that the drive cannot be found. Upon an initialexamination of th
e laptop, it isdiscovered that the user has ten USB devices connected to the lap
top.What is the best quick solution to this problem?*Remove all the peripherals
except the hard drive and observe the results. Move the laptop to another locati
on and observe the results.Replace the power adapter and observe the results.Rep
lace the USB hub and observe the results.Flash the BIOS on the laptop and observ
e the results.

5
.Refer to the exhibit. Which type of removable media is depicted?hard disk USB o
ptical drivePC card*flash drive6.Refer to the exhibit. Which sequence of steps d
escribes the printing process usedby a laser printer?1,2,
3
,4,
5
,62,
5
,
3
,4,1,6*
3
,4,1,6,2,
5
4,2,6,
5
,
3
,17.Where can a user change the idle time after which a laptop will switch to st
andbymode?Right-click the desktop, then click Power Modes > Standby.Right-click
My Computer, then click Properties > Hardware > Device Manager >ACPI.*Left-click
Start > Control Panel > Power Options, then click the Power Schemestab.Left-cli
ck Start > All Programs > Accessories > System Tools > Power Management.
8
.What is the default subnet mask for a Class A network?0.0.0.2
55
0.0.2
55
.2
55
0.2
55
.2
55
.2
55
*2
55
.0.0.02
55
.2
55
.0.02
55
.2
55
.2
55
.09.When installing the Windows XP operating system, a technician is given achoi
ce of file systems to use. If security is a requirement, which file system shoul
d be chosen?FAT
3
2HPFSNFS*NTFS10.A technician is asked to configure the time the system must be i
dle before the harddisk spins down on all the
Windows-based laptops in the company. The technician configured the power option
s in Windows but itappears to have no effect. Where should the technician look t
o enable power management?Administrative Tools*BIOSCommand PromptSafe modeSystem
Registry11.Which three things should be investigated first when troubleshooting
a printer?(Choose three.)equipment power corrupt print driver *low-ink warning*
out of paper *operating system compatibilityfirmware version
12.A technician is having trouble with laptops that keep overheating. What preve
ntivemaintenance procedurecan be performed on the laptops to reduce this problem
?Regularly replace the laptop battery.Encourage users to run the laptop from the
battery more often.Encourage users to run the laptop from the AC adapter more o
ften.Remove and clean the CPU.*Clean the air vents. Replace the fan.1
3
.The technician has been asked to upgrade the printer driver for an old printer.
Whatis the best source for anew driver?*manufacturer's websiteMicrosoft Update
websiteprinter installation disk Windows Device Manager Windows hardware profile
s
14.When analyzing a protocol used on the network, it is discovered that multicas
tmessages are being sent tonetwork devices. Which class of IP addressing is bein
g used to send thesemessages?ABC*D E1
5
.A user has been writing data to a USB flash memory drive. What should the user
do before removing thedevice?Shut down the computer.*Click on the Safely Remove
Hardware icon in the system tray then on the device. Right-click on the drive in
My Computer, then click on Remove Drive .Remove the power to the drive.16.Refer
to the exhibit. Which two port types are shown in the graphic? (Choose two.)mod
em*network parallelserial*USB
17.Which three rules increase the level of password strength? (Choose three.)Pas
swords should never expire.*Passwords should be a combination of letters and num
bers.Passwords should combine a user's special dates and initials so they can be
alphanumeric.*Passwords should be changed by the user after specific periods of
time. *Password expiration and lockout policies should be clearly defined.Passwo
rds should be short to reduce the chances of users forgetting them.1
8
.Which two types of connectors can be found on DVI cables? (Choose two.)19Refer
to the exhibit. Which three status LEDs are shown in the graphic? (Choosethree.)
*battery status*Bluetooth activitycaps lock hard-drive activity*power on statusw
ireless activity20.Which two interface types make it possible to attach differen
t external componentsto laptops and desktopswithout powering the computer off? (
Choose two.)*ExpressCardFireWireISAPCIPCMCIA*USB
21.A technician is troubleshooting a computer that is experiencing hardware fail
uredetected by the BIOS. Whatis one way this failure is indicated?The computer a
utomatically boots into Safe Mode and displays a warning on thescreen.The screen
flashes with a red background and displays a warning message.*The computer emit
s a pattern of beeps indicating the failing device.The computer returns an error
message indicating the I/O address of the failingdevice.22 .Which type of power
connector is used to connect devices such as optical drives andhard drives?20-p
in24-pinBerg*MolexP
8
P92
3
.What characterizes a DDoS attack?*Many hosts participate in a coordinated attac
k .
Infected computers are called Daemons.It is easy to identify the source of the a
ttack.All hosts must be in the same geographic area.24.A technician has replaced
a failing floppy drive. While testing the new drive, thetechnician notices that
thefloppy drive light remains lit constantly. What is most likely the cause of
theproblem?The new floppy drive is faulty.*The ribbon cable is installed incorre
ctly. The jumper settings are set incorrectly for the floppy drive.The floppy dr
ive has been disabled in the BIOS.2
5
.Which type of cable standard uses a 9-pin connector and supports data rates ine
xcess of
8
00 Mbps?DB-9DB-2
5
IEEE 12
8
4IEEE 1
3
94a*IEEE 1
3
94b
26.A technician wishes to boot a computer using a CD-ROM that contains a limited
operating system anddiagnostic utilities. Where would the technician set the boo
t order for the PC?My Computer Control PanelDevice Manager *BIOSStart Menu27.Whi
ch two general precautions should be taken before replacing any non-hot-swappabl
e laptop component?(Choose two.)*Disconnect the power cord.Keep any component in
a plastic bag until installation.*Remove any batteries. Use carpets in cool are
as.Wear rubber-soled shoes to work with the computer.2
8
.A computer can access devices on the same network but can not access devices on
other networks. What isthe probable cause of this problem?
The cable is not connected properly to the NIC.The computer has an invalid IP ad
dress.The computer has an incorrect subnet mask.*The computer has an invalid def
ault gateway address.29.What is the purpose of an IRQ?Perform input/output betwe
en the CPU and peripherals.Establish peer-to-peer communication between devices
and software.*Request information from the CPU. Access the computer RAM for read
ing and writing.
3
0.Which protocol adds security to remote connections?FTPHTTPNetBEUIPOP*SSH
3
1 .What is the logical topology used for the Ethernet architecture?*bus
double ringextended star ringstar
3
2.What are the four levels in the TCP/IP reference model.HTTP, FTP, Telnet, SSHT
CP, IP, DNS, DHCP*application, transport, internet work, network interfaceapplic
ation, presentation, session, transportphysical, data link, network, transport
33
.Which type of scanner generally has high costs but produces top-quality images?
all-in-one*drumhandheldflatbed
3
4.When calculating the total cost of ownership of a printer it is necessary to c
onsider the cost of theconsumables. Which two consumables are associated with an
inkjet printer?
(Choose two.)drum*ink cartridgeink ribbon*paper toner
35
.Which network device uses a MAC address table to segment the network?concentrat
or hubPBXrouter *switch
3
6 .Where in Windows XP can the shutdown, hibernate, and standby modes beconfigur
ed?*Start > Control Panel > Power OptionsStart > Control Panel > Administrative
ToolsStart > Control Panel > Power ModesStart > Control Panel > System
3
7 .Which protocol dynamically assigns IP addresses to network devices?*DHCPDNSIC
MP
RARPTCP
38
.Which two quick solutions are commonly recommended when a technician istroubles
hooting a laptop?(Choose two.)*Reboot the laptop.Reinstall the operating system.
*Disconnect the peripherals.Have the customer verify the problem.Call a level-2
technician.
3
9 .Why do mobile devices such as laptop computers use specially designed CPUs?*T
hey consume less power . They are smaller.They are lighter.They require customiz
ed cooling mechanisms.40 .What characterizes spoofing?*Making data appear to com
e from a source other than the actual source. Sending abnormally large amounts o
f data to a remote server to prevent user accessto the server services.Intercept
ing or inserting false information in traffic between two hosts.Sending bulk e-m
ail to individuals, lists, or domains intending to prevent usersfrom accessing e
-mail.41.A company uses a single computer to receive and test all Windows update
s. When
the most recent updatewas installed, several programs failed. What is the first
course of action that atechnician should attempt toremove the update?*Run a Syst
em Restore from the last restore point. Use the Add or Remove Hardware applet in
the Control Panel to remove theupdate.Restore the hard drive from the last syst
em backup.Use the Recovery Console to restore the operating system.42.Which Wind
ows tool should be run before upgrading the operating system?ConvertFdisk Msconf
ig*Ntbackup4
3
.A network administrator is troubleshooting a server that keeps crashing. Whilem
onitoring traffic to theserver, the administrator notices repeated, larger than
normal pings to the server.
What is the name of thistype of attack?multi-ping attack phishingping bomb*ping
of deathspoofingzombie attack 44.When installing a network adapter into a client
computer, a technician notices thatthe contacts on theadapter need to be cleane
d. Which solution should the technician use to clean thecontacts?glass cleaner *
isopropyl alcoholmild detergentrubbing alcoholslightly abrasive cleanser 4
5
.A customer is upset and wants to speak to a specific technician to resolve apro
blem immediately. Therequested technician is away from the office for the next h
our. What is the best
way to handle this call?Refer the angry customer to a supervisor.Advise the cust
omer that the requested technician is out of the office and insist ontrying to r
esolve theproblem.*Make an offer to help the customer immediately, and advise th
e customer thatotherwise the requestedtechnician will call *the customer back wi
thin two hours.Ignore the request for the specific technician by walking through
a step-by-stepprocess with the customer inan attempt to refocus the customer an
d solve the problem.46.A customer is angry and calls to complain that the servic
e scheduled on hiscomputer took longer thanexpected. The technician reviews the
work order and notices that the service wasperformed by a newemployee. How shoul
d the technician respond?Verify that the computer is working properly now.*Liste
n to the complaint and then apologize for any inconvenience caused by thelengthy
service on thecomputer . Explain that the repair technician sent to perform the
repair is inexperienced.Put the customer on hold until a supervisor is availabl
e.
47.In the event of a catastrophic system or hardware failure, which Windows XPut
ility provides a framework for saving and recovering the operating system?Emerge
ncy Repair Disk (ERD)*Automated System Recovery (ASR)Windows Recovery Manager (W
RM)Automated Windows Recovery (AWR)System Restore (SR)4
8
.Which three benefits are gained by networking computers? (Choose three.)decreas
ed need of personal training*fewer peripherals neededdecreased computer-to-user
ratio*lower cost licensingincreased user specialization*increased communication
capabilities49.ABC Company wants to configure laptops to automatically power com
ponents off to improve battery life.Which power management control can be used t
o accomplish this?
*ACPIAMDUPSBIOSPnP BIOS
5
0.A technician needs to configure the hard drive on a computer so that there app
earsto be one drive for theoperating system and four drives for data from differ
ent applications. How can thehard drive be configuredto provide this perception?
Create five primary partitions.Create one extended partition with five logical d
rives within it.Create one primary partition and an extended partition with four
logical driveswithin it.Create five extended partitions.Create one logical part
ition with five primary partitions within it.*Create one primary partition and o
ne logical partition with four logical driveswithin it.