Session: 2009-11

PROJECT REPORT
OF

HUMAN VALUE DEVELOPMENT WORKSHOP

ON THE TOPIC

PACKAGE TOURS
Submitted in partial fulfillment of the requirement of Chhattisgarh
Swami Vivekananda Technical University, Bhilai, (C.G) for the
award of Master of Business Administration (MBA) degree.

GUIDED BY: SUBMITTED BY:

SHAILJA TRIVEDI SUSHANT MALI
FACULTY OF MANAGEMENT MBA 2 nd SEM ‘B’

ROLL NO.51

DISHA INSTITUTE OF MANAGEMENT AND TECHNOLOGY

Satya Vihar, Vidhansabha-Chandrakhuri Marg, Gram – Pacheda, Tehsil – Arang,
District - Raipur (C.G) 492101. Ph: 0771-4200200-09. Fax: 4200110
Website:www.dimatindia.com ,Email:info@dimatindia.com DATE: 11 -11-09
 CERTIFICATE

This is to certify that Mr. SUSHANT MALI

Of DIMAT, MBA Semester –II has successfully completed HVDW
Report in partial fulfillment of requirement for the award of MBA
Degree prescribed by the Chhattisgarh Swami Vivekanand Technical
University, Bhilai

This report is the record of authentic work carried out by the student
during the academic year 2009-2010

PROF. SHAILAJA TRIVEDI

Internal Guide

DECLARATION

I, MR. SUSHANT MALI hereby declare that this report is the record of
authentic work carried out by me during the academic year 2009-2010
 ( )

Signature of the student

SUSHANT MALI

Name of the student

ACKNOWLEDGEMENT

The satisfaction and euphoria that accompany the successful completion

of any work would be incomplete unless we mention some of the
persons, as an expression of gratitude, which made it possible, whose
constant guidance and encouragement served as a beckon light and
crowned the efforts and success.

We take this opportunity of expressing our gratitude to Prof SHAILAJA

TRIVEDI. Who has always been of immense help during the making of
this project, which helped us a great deal in enhancing our knowledge by
virtue of practical application? Her guidance and support carried us all
through the preparation of this report.
We regret any inadvertent omissions.

Travel agency:
A travel agency is a retail business, that sells travel related products and services
to customers, on behalf of suppliers, such as airlines, car rentals, cruise lines,
hotels, railways, sightseeing tours and package holidays that combine several
products. In addition to dealing with ordinary tourists, most travel agencies have
a separate department devoted to making travel arrangements for business
travelers and some travel agencies specialize in commercial and business travel
only. There are also travel agencies that serve as general sales agents for foreign
travel companies, allowing them to have offices in countries other than where
their headquarters are located. ...an agency that arranges personal travel is
known to be travel agency.

Most travel agencies operate on a commission-basis, meaning that the

compensation from the airlines, car rentals, cruise lines, hotels, railways,
sightseeing tours and tour operators, etc., is expected in form of a commission
from their bookings. Most often, the commission consists of a set percentage of
the sale.
Report on Package Tours:
We have visited some travel agencies located in RAIPUR itself. Name of travel
agencies that we have visited are as follows:

TRAVEL AGENCY Star India Air Travels & Holidays

Contact Person Pankaj Bansal
258,Lalganga Shopping Mall, G.E. Road, Raipur
Address
492001 (C.G.)
Phone No 91771 4070808, 93017-09211 (M),
 Fax 91771 4070808
Website/Email id Starindiatravel@hotmail.com

TRAVEL AGENCY Uma Tours & Travel

Contact Person Rahul Bhatnagar
102,Lalganga Shopping Mall, G.E. Road, Raipur
Address
492001 (C.G.)
91771 4072354, 9893178563 (M),
Phone No
Fax 91771 4072355
Website/Email id

TRAVEL AGENCY Balaji Holidays 

Contact Person Pramesh Soni 
Opp. Rajkumar College Main Gate .G.E.Road,
Address
Raipur(C.G.)
Phone No Ph.0771-4036421, 2254516 (M)98932-89012
Website/Email id Hamidia. Bhilai@gmail.com

TRAVEL AGENCY Travel Masti Lounge 

Contact Person Subash patel 
Address 309,Lal Ganga Shopping Mall Raipur(C.G.)
Phone No Ph.0771-3098212, (M)91791-76587
Website/Email id
We have asked some questions to them related with their services:

QUESTIONNAIRE:
Q.1. From when your firm providing the services?

Answer:

Star India travels 5 years

Uma Tours & Travel 1 year
Balaji Holidays 3 years
Travel Masti Lounge 7 years

Q.2. Which are places where your firm providing the services?

Answer:

Star India travels All over World

Uma Tours & Travel All over World
Balaji Holidays All over India
Travel Masti Lounge All over World

Q.2. How many days package do offer to your customer?

Star India travels According to customer

Uma Tours & Travel According to customer

Balaji Holidays According to customer

Travel Masti Lounge According to customer

Q.3. Do you provide VISA and Passport facility to you customer?

Star India travels Yes

Uma Tours & Travel Yes

Balaji Holidays Yes

Travel Masti Lounge Yes

Q.4. Do you have any other branches? If yes then where?

Answer:

Star India travels Yes, Bhilai, Nagpur, Bilaspur

Uma Tours & Travel No

Balaji Holidays No

Travel Masti Lounge No

Q.5. What kind of Packages do you offer?

Answer:

Group tour, Day picnic, Essel world, Beach

Star India travels
holidays etc.
Uma Tours & Travel Commercial, Family, College tours etc.
Single person tour, corporate tours, Dharmik
Balaji Holidays tours etc.

Travel Masti Lounge Commercial, Family, Dharmik tours etc.

Q.6. How many employees generally work in your firm?
Answer:

Star India travels 2 employees

Uma Tours & Travel 2 employees

Balaji Holidays 3 employees

Travel Masti Lounge 4 employees

Q.7. Which Airline company do you prefer?

Answer:

Star India travels Air India

Uma Tours & Travel Jet airways

Balaji Holidays Air India

Travel Masti Lounge Kingfisher

Q.8. Facility provided by your firm?

Answer:

Star India travels Ticket booking, Hotels, food etc.

Uma Tours & Travel Ticket booking, Hotels, guides etc.

Balaji Holidays All facilities which are required for tour.

Travel Masti Lounge Ticket booking, Hotels, food, guides etc.

Q.9. What is the minimum days package tours offer by you?

Answer:
Star India travels Not fix according to customer’s need
Uma Tours & Travel Yes but only in summers

Balaji Holidays Yes in Festive session

Travel Masti Lounge No

CONCLUSION AND RECOMMENDATION

Travel agencies are the firms which gives the facilities regarding the tours and
holyday packages. If a person wants to go for a tour then he can contact with these
kinds of firms they will arrange all kinds facilities like from the ticket booking to
the returning to your home, so you need not to worry after consulting with travel
agencies they will make your tour memorable.