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Wyse ThinOS TM
Issue: 020810
PN: 883681-08 Rev. R
Copyright Notices
© 2010, Wyse Technology Inc. All rights reserved.
This manual and the software and firmware described in it are copyrighted. You may not reproduce, transmit,
transcribe, store in a retrieval system, or translate into any language or computer language, in any form or by any
means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, any part of this publication
without express written permission.
Trademarks
The Wyse logo and Wyse are trademarks of Wyse Technology Inc. Other product names mentioned herein are for
identification purposes only and may be trademarks and/or registered trademarks of their respective companies.
Specifications subject to change without notice.
Patents
This product and/or associated software are protected by copyright, international treaties, and various patents,
including the following U.S. patents: 6,836,885 and 5,918,039.
Ordering Information
For availability, pricing, and ordering information in the United States and Canada, call 1-800-GET-WYSE
(1-800-438-9973) or visit us at http://www.wyse.com. In all other countries, contact your sales representative.
FCC Statement
This equipment has been tested and found to comply with the limits for either Class A or Class B digital devices,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Shielded interconnect cables and shielded AC power cable must be employed with this equipment to insure
compliance with the pertinent RF emission limits governing this device. Changes or modifications not expressly
approved by the system’s manufacturer could void the user’s authority to operate the equipment.
Caution
Modifications made to the product, unless expressly approved by Wyse Technology, could void
the user’s authority to operate the equipment.
Regulatory Compliance for Thin Clients
Caution
Replace power adapter with the same or a certified equivalent model supplied by the
manufacturer.
Battery Information
Models Cx0 and VX0 contain an internal button cell battery replaceable by Wyse or one of our Authorized Service
Centers. For service, visit http://www.wyse.com/serviceandsupport/service/service.asp.
Warning
There is a risk of explosion if the battery is replaced by an incorrect type. Always dispose of used
batteries according to the instructions accompanying the battery.
Warning
Perchlorate Materials – Special Handling May Be Required under California Code of Regulations,
title 22. (Only required within the U.S.A.)
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Contents
Summary of Revisions vii
1 Introduction 1
About this Guide 1
Organization of this Guide 1
Wyse Technical Support 1
Related Documentation and Services 2
Wyse Online Community 2
2 Getting Started 3
What Happens When You Turn on Your Thin Client 3
Accessing the Enterprise Servers Available 3
Signing-on 5
Changing Your Password 6
Roaming Smart Card Log-In Support 6
Understanding Your User Profile 6
Knowing Your Assigned Privileges and User Mode 7
Assigned Privileges 7
User Modes 8
Understanding System Lock-down 9
About the Session Services You Will Use 9
Locking the Thin Client 10
Logging Off and Shutting Down 10
Using the Desktop 11
Viewing System Information 12
Understanding the Window Display Modes 13
Using the Shortcut Menu and Desktop Menu 14
Using the System Setup Submenu 14
Accessing System Information 15
Accessing Available Applications 15
Accessing the PPPoE Manager 15
Accessing the Dialup Manager 16
Accessing the PPTP Manager 16
Accessing the Network Test Tools 16
Accessing the Shutdown Options 16
Using the Connect Manager 17
About Configuring ICA and RDP Connections 18
About Wyse TCX Software 19
About Wyse Virtual Desktop Accelerator Software 19
Configuring ICA Connections 20
Configuring RDP Connections 24
vi Contents
Figures 59
Tables 61
Summary of Revisions
Wyse Technology Inc. 88368-08 Rev. R
The following changes were made to this document since revision P
Reference Description
Model Cx0 Thin Addition of Model Cx0 Thin Client, Product C10LE to the guide.
Client, Product
C10LE
Model VX0 Thin Addition of Model VX0 Thin Client, Product V10LE to the guide.
Client, Product
V10LE
Reference Description
New General rewrite of the guide to include references to the new titles
documentation of the Wyse ThinOS documentation (1 Series is no longer used).
references
Windows Server Addition of Windows Server 2008 support and information to the
2008 guide.
802.11n wireless Addition of 802.11n wireless support and information to the guide.
support
Updated figures All figures and workflow instructions have been updated to include
and workflow and describe the new user interface.
viii Summary of Revisions
• PPPoE - The PPPoE Manager is available from the Desktop menu to configure and
invoke PPPoE connection to WAN. Once connected, all WAN packets go though a
PPP connection over Ethernet to the DSL modem. The PPPoE Manager is not
accessible for users with sign-on privilege set to None. Open the PPPoE Manager by
selecting it from the Desktop menu. The PPPoE Manager can also be set to open
automatically on system start-up. For information on the PPPoE Manager, refer to
"Configuring PPPoE Access."
• Dialup Modem - If both the Dialup Manager and the Connect Manager open
automatically when the thin client is turned on or restarted, the thin client is configured
to access the network through a dial-up modem. A Sign-on dialog box may appear
when the network connection is accomplished. DHCP cannot automatically connect
your thin client to user profiles when using dial-up access; the location of the FTP
server where the profiles reside must be entered in the Network Setup dialog box. For
information on the Dialup Manager, refer to "Configuring Dialup Modem Access." For
information on the Connect Manager, refer to "Using the Connect Manager." For
information on the Network Setup dialog box, refer to "Configuring Network Settings."
• PPTP VPN - The PPTP Manager can be configured to open automatically when the
thin client is turned on or restarted. This facilitates connection to an enterprise network
through an ISP, the Internet, and a virtual private network (VPN) PPTP server. If dial-up
is used to contact the ISP providing access to the Internet, the Dialup Manager and
Connect Manager also open. DHCP cannot automatically connect your thin client to
user profiles when using PPTP VPN access; the location of the FTP server where the
profiles reside must be entered in the Network Setup dialog box. For information on
the PPTP Manager, refer to "Configuring PPTP VPN Access." For information on the
Dialup Manager, refer to "Configuring Dialup Modem Access." For information on the
Connect Manager, refer to "Using the Connect Manager." For information on the
Network Setup dialog box, refer to "Configuring Network Settings."
Note
If the Network Setup dialog box initially appears, or the Connect Manager is
active when the thin client is started (or when the enterprise intranet is
accessed), network services are not fully configured. In this case sign-on is
not required and thin client network settings (and possibly connection
definitions) must be entered locally on the thin client (for example, a
Stand-alone user). For more information, refer to “Using the Connect
Manager” and "Configuring Network Settings."
If the network to which the thin client is connected does not provide FTP
services, a user profile will not be available and network addresses and
connection definitions must be entered locally on the thin client. If user
profiles (and update services) are available from an FTP server but DHCP
does not supply the location of the FTP server, you can access the profiles
by entering the location of the FTP server locally on the thin client (refer to
“Configuring Network Settings” for more details).
Getting Started 5
Signing-on
After a connection to the enterprise intranet is established, sign-on to the network and/or
session services may or may not be required (depending on a global profile option set by
the network administrator, the session servers, or any requirements of PNAgent/PNLite
services). If sign-on to the enterprise intranet is required, a Sign-on dialog box opens
when you turn on the thin client, when you restart the thin client, or after signing off from a
user profile account.
Note
In a Virtual Desktop environment, user authentication is made against the
Virtual Desktop Broker. Therefore, you will only authenticate against the
Broker. You will sign-on as described in this section only when a Virtual
Desktop environment is not used or is unavailable.
Sign-on name and password are assigned initially by the administrator when the account
is established, but the password can be changed by the user at a thin client in some cases
(see "Changing Your Password"). To sign on to a standard account, enter the user name
for the account and password allocated to you by the network administrator. Account user
names are not case sensitive, however, passwords are case sensitive.
Note
If you cannot successfully sign-on, ask your network administrator for help.
Note
Applications can be published to the network by PNAgent/PNLite services.
These applications are available to the thin clients on the network as long as
accounts are established on the PNAgent/PNLite server. If user profiles are
used, the thin client will send the enterprise server sign-on and domain
information to the PNAgent/PNLite server for log-on. If user profiles are not
used (a sign-on is not required to access user profiles) but a PNAgent/PNLite
server address is entered into the Network Setup dialog box, the Sign-on
dialog box with the PNAgent/PNLite Domain box will still be presented to you
for access to the published applications. PNAgent/PNLite-published
applications will be merged with connections defined through user profiles
and local settings for a combined total number of connections. The maximum
number of connections has a default limit of 216, but can be set from 100 to
1000 through wnos.ini.
6 Chapter 2
Note
If you are using both PNAgent/PNLite and a user profile, the user name must
be defined in the Windows domain to be used and the password must be the
same for both the domain and the user profile.
In a Virtual Desktop environment, user authentication is made against the
Virtual Desktop Broker (the user name and password are stored on the
Broker or a third-party authentication server). Therefore, the password must
be changed on the Broker or the authentication server.
If you are required to sign on and are using PNAgent/PNLite services (so that the user
profile password is forwarded to the PNAgent/PNLite server), you can have an application
change your domain password but you cannot change your INI file password while using
PNAgent/PNLite. Therefore, if you change the domain password, you will lose the effect of
any directives in the user.ini file, including any potential upgrade of privilege (for example,
the privileges in the wnos.ini file may be set to None, but the privileges in the user.ini file
are set to High).
Note
If the smart card you are using is not supported, there will be no change to
the Sign-on dialog box.
Note
The “global” (wnos.ini) and user (user.ini) INI files on an FTP server can take
effect only when a Virtual Desktop environment is not used.
Note
If you want to change your user profile, contact your network administrator.
In a Virtual Desktop environment, the user profile is set in the user policy.
Thus, different users with the same policy can have the same user profile.
You have the same user profile, regardless of which thin client you use. If allowed by the
network administrator, a limited number of settings are available locally. For instructions
on selecting local operator preferences such as display, keyboard, mouse, and printer
selections, refer to "Setting Up the Thin Client."
Note
If the network to which the thin client is connected does not provide FTP or
Virtual Desktop services, a user profile will not be available and network
addresses and connection definitions must be entered locally on the thin
client. If user profiles are available from an FTP or Virtual Desktop server but
DHCP does not supply the location of the server, you can access the user
profiles by entering the location of the FTP or Virtual Desktop server locally at
the thin client (refer to "Configuring Network Settings" for more details).
Note
Access to system-reset-to-factory defaults and the Network Setup dialog
box can be denied by the user privilege (not the lock-down state). Thus, if the
thin client is locked down in High privilege, access to all facilities is allowed,
regardless of other items (unless there is an intervening privilege statement
in an INI file). It is only when the thin client is locked down in the privilege
None that you cannot recover control of the thin client. For more information
about system lock-down, refer to "Understanding System Lock-down."
Assigned Privileges
The profiles for users (global and user) can assign three privilege levels of access to thin
client resources: High-privileged, Low-privileged, and Non-privileged.
• High-privileged - With High privilege, all thin client resources (including resetting to
factory defaults) are available with no restrictions. This is an administrative level
log-on. Connection definitions can be entered locally on the thin client (typically these
may be lost upon log-off/shutdown). However, if configured by an administrator
(enablelocal=yes), locally-defined connection definitions can be saved.
Note
High privilege is the default privilege (unless locked down in another
privilege) and is in effect if a user profile is read that does not contain a
privilege statement. If no wnos.ini file is read (same conditions), the
connection definitions entered locally on the thin client are persistent and
may even be visible if a wnos.ini file is found on a subsequent reboot (if an
enablelocal=yes statement is read from one of the INI files).
8 Chapter 2
• Low-privileged - This is the level assigned to a typical user of the thin client. The
Network selection on the System Setup submenu is disabled (the Network Setup
dialog box cannot be opened). A Low-privileged user cannot reset the device to factory
defaults.
• Non-privileged - This level of access is typical for kiosk or other restricted-use
deployment. The System Setup selection on the Desktop menu is disabled (the various
dialog boxes available from the System Setup cannot be displayed). The Connect
Manager is not available. The user cannot reset the device to factory defaults. Both the
Dialup Manager and PPTP Manager are disabled.
Note
If you are accessing the enterprise intranet through Dial-up or PPTP VPN,
the Network Setup dialog box is available during the dial-up process to
establish the initial connection to the FTP server. If you then log on as a
Low-privileged or Non-privileged user, however, access to the Network
Setup dialog box is then disabled. The Dialup Manager and PPTP Manager
are also disabled for a Non-privileged user.
User Modes
User Modes define your login state and include the following types of user:
• Guest user - This mode logs on using the global profile only (no user profile is
available) and does not need a password. The Guest user will be disabled if no
connection is defined in the global profile. The Guest user cannot access the Network
Setup dialog box and cannot reset the device to factory defaults. Otherwise, all
remaining local resources are available. Although an enterprise file services account
password is not required, individual application servers may require a password.
• Stand-alone user - This mode makes operation of the thin client possible when user
profiles or PNAgent/PNLite-published applications are not available. No user log-on is
required and network information and connection definitions must be defined locally on
the thin client. Locally entered connection definitions are preserved when the thin client
is turned off or restarted, but individual user accounts are not available and automatic
software updates are not available when the thin client is restarted.
Note
It is possible to have an FTP server which supplies software updates but no
INI files. In this case, software updates would take place but the user would
still be Stand-alone.
Note
High-privileged users always have access to the Network Setup dialog box.
During normal thin client operation, Low-privileged and Non-privileged users may access
the Network Setup dialog box by temporarily disconnecting the Ethernet cable from the
rear of the thin client and rebooting to Stand-alone user mode. The Network Setup dialog
box can also be accessed by a hot-key reset to factory default, in addition to the system
reset available to a Stand-alone user through the Sign-off/Shutdown/Restart the
System dialog box.
In most cases, access to normal operation resources is desirable. However, network
environments requiring maximum security typically do not permit uncontrolled changes to
thin client network operation. To achieve this security, the network administrator can place
a lock-down argument in any privilege statement (either in the user.ini file or in wnos.ini
file). This prevents Low-privileged and Non-privileged users from accessing the Network
Setup dialog box by resetting the thin client or through system restart to Stand-alone user
mode.
Caution
If a thin client accesses the enterprise intranet through Dial-up or PPTP and
the thin client is locked-down, a user attempting to reboot to Stand-alone
user mode will disable the Network Setup dialog box. The user will not be
able to re-access the enterprise intranet through this path. If this happens,
the thin client must be moved to a location where it can access the intranet
directly so that an administrator can set the profile to unlock the thin client.
If the thin client is configured for Dial-up access, there must be an RAS
server answering the configured telephone number. Otherwise, the thin client
will require factory attention for recovery.
Note
High-privileged and Low-privileged users can also sign off from the Connect
Manager.
Click the User Name on the taskbar and select Shutdown from the Desktop menu to open
the Sign-off/Shutdown/Restart the System dialog box. Use this dialog box to do one of
the following:
• Sign-off from the account User Name - Allows you to sign off from the current open
account (the Sign-on dialog box appears and is ready for another user).
• Shutdown the system - Turns off the thin client.
• Restart the system - Signs off the user account and also allows posted software
updates to be loaded into the thin client memory (the Sign-on dialog box appears after
the thin client restarts).
• Reset the system setting to factory default - Appears for High-privileged and
Stand-alone users only. This option allows you to reset the thin client to factory
defaults.
Note
Depending on how the servers and applications are configured, signing off
from or shutting down the thin client may not necessarily close any open
server sessions. Generally, you should close sessions before signing-off
from or shutting down the thin client.
Getting Started 11
Note
Custom icons can be assigned to any or all connections defined in the INI
files or a default icon can be used. If no icon is assigned to a connection, the
connection will only appear in the Connect Manager and not on the desktop.
Connections supplied by PNLite and PNAgent have icons assigned by the
server. If you have a High privilege level, you can right-click an icon to open a
Connections Settings dialog box.
Note
If any network connection is designated to open automatically on startup, you
will see the server log-in or server application window instead of the desktop.
Note
The thin client is capable of synchronizing its clock to time provided by a
Simple Network Time Protocol (SNTP) server.
Note
Starting an ICA or RDP connection requires at least 3 MB of free memory.
Clicking the ? icon on the taskbar (or selecting System Information from the Desktop
menu) opens the System Information dialog box where you can view thin client system
information (see "Accessing System Information").
Getting Started 13
Note
In all display modes, use CTRL+ALT+DOWNARROW to open a selection
box for toggling between the desktop, Connect Manager, and currently-active
connections.
The display modes that are available depend on what window mode was in use when the
connection was started. That in turn depends on the relative resolution settings of the
screen and connection. The screen resolution is the actual hardware resolution used by
the thin client video chip (local resolution set either by DDC or selected manually and is
referred to as the default resolution). This resolution can be different than the connection
resolution (set with the Connection Settings dialog box or in the user profile by the
administrator), which is the dimensions of the connection screen display in pixels.
Use the following guidelines:
• If the connection is started in full-screen mode, a user can toggle between Full-screen
mode and Standard window mode by using CTRL+ALT+UPARROW.
• If the connection is started with either the default resolution or a connection resolution
matching the current display resolution, and then the Seamless window mode is
selected, the connection starts in the Seamless window mode (the Seamless mode
has a few less rows of pixels than the Full-screen mode to make room for the thin client
taskbar at the bottom of the screen). The taskbar displays on startup, but can be
modified to be shown or hidden by using CTRL+ALT+UPARROW. In this Seamless
window mode the connection display cannot be moved to a different location on the
screen, regardless of whether or not the taskbar is displayed. When the taskbar is
hidden, the area at the bottom of the screen is blank (black). When the taskbar is
shown, it can be used to switch between sessions simply by clicking an icon for
another session in the taskbar.
• If the connection is started with an explicit resolution (that is, something other than the
default resolution set in the user profile or Connection Settings dialog box) less than
the current default resolution and the Standard window mode is selected (in the
Connection Settings dialog box or in the user profile setting), the connection is
displayed in a Standard window. Using CTRL+ALT+UPARROW changes the current
screen resolution to match the connection resolution and the connection is displayed in
Full-screen mode. Using CTRL+ALT+UPARROW again restores the original screen
resolution and will again display the connection in the Standard window mode. In
Full-screen mode the hardware resolution changes only for the duration of the
connection, then changes back to the default resolution when the connection is no
longer in the foreground.
• Making a Seamless window a Full-screen display does not cause the application to fill
the screen. Instead, the application remains the same size and any portion of the
screen previously not occupied is filled with a black mask (including the screen space
previously occupied by the thin client taskbar).
14 Chapter 2
Note
The thin client features PNAgent (a Program Neighborhood folder support).
With PNAgent, icons are populated to folders based on the Program
Neighborhood setup on the server. These icons display on the desktop and
in various places (for example, Systray and the user Desktop submenu
application selections) depending on the Citrix server configuration.
For more information on configuring the resolution and refresh rate for the monitor used
with the thin client, refer to "Selecting Display Settings."
Note
Users may lock the terminal at any time by pressing
CTRL+ALT+LEFTARROW or CTRL+ALT+RIGHTARROW.
• Display - Allows you to configure the monitor resolution and refresh rate. For more
information on the Display Setup dialog box, refer to "Selecting Display Settings."
• Dual Head - (Supported Dual Monitor Capable Thin Clients Only) Allows you to
expand the monitor display to two screens. For more information on using the
DualHead Setup dialog box, refer to "Configuring Dual Monitor Settings."
• Serial - Allows configuration of the ports for modem dialup mode and serial
communications. For more information on the Serial Setup dialog box, refer to
"Configuring Serial Communications."
• Printer - Allows configuration of network printers and local printers that are connected
to the thin client. For more information on the Printer Setup dialog box, refer to
"Setting Up Printers."
• TCX License - Allows use of Wyse® TCX Software™ to provide an enrichment layer
above ICA and RDP connections that enable multiple monitor awareness, rich
multimedia playback, high quality bidirectional audio capabilities, and seamless USB
device access for Wyse thin clients. For more information on using the TCX License
dialog box, refer to "Adding and Deleting TCX Licenses Manually."
• Touch Screen - Allows configuration of Serial and USB touch screens from ELO,
MicroTouch (Model M150 only), or FastPoint. For more information on Touch Screen
setup, refer to "Configuring Touch Screens."
Note
The Dialup Manager is not available to Non-privileged users.
Note
The PPTP Manager is not available to Non-privileged users.
Note
Non-privileged users cannot view the Connect Manager.
The command buttons available depend on the privileges of the user and administrator
configuration; the following default examples are typical:
• High-privileged user - Includes Connect, New, Settings, and Sign-off.
• Low-privileged user - Includes Connect, Settings, and Sign-off.
• Stand-alone user - Includes Connect, New, Settings, and Delete.
Note
If set by the administrator (enablelocal=yes in the user.ini/wnos.ini file),
High-privileged and Low-privileged users will have the Delete command
button available instead of the Sign-off command button).
The use associated with these command buttons also depends on user privilege. For
example, Settings allows a High-privileged user to view and edit connection definitions,
while it allows a Low-privileged user to only view connection definitions.
Note
Guest user privileges are determined by the administrator.
Note
There is no need to configure the encryption of RDP connections on the
client side because Wyse ThinOS will defer to the encryption settings of your
terminal server (that is, low, client-compatible, high, or FIPS).
Note
If you select the Published Application option, the Application Name box
replaces the Host Names box.
Note
The Host Name may be resolved using one of three mechanisms: ICA
master browser, DNS, or WINS. Master browser is the only mechanism that
can resolve a published application (unless manual entry is made in DNS for
the application). DNS uses the default domain name in the network control
panel to attempt to construct an FQDN but will also try to resolve the name
without using the default.
• Encryption Level - Allows you to select the security level of communications between
the thin client and the ICA server. Basic (the default option) is the lowest level of
security. Basic allows faster communication between the device and the ICA server
because it requires less processing than do the higher levels of encryption.
Caution
The encryption selection applies to the security of communications between
the thin client and the ICA server only. It is independent of the security
settings of individual applications on the ICA server. For example, most Web
financial transactions require the thin client to use 128-bit encryption.
However, transaction information could be exposed to a lower level of
security if the thin client encryption is not also set to 128 bits.
• Use HTTP for browsing - When selected, the thin client, by default, uses http when
browsing.
• Alternate address via firewall - When selected, the thin client will use an alternate IP
address returned from the ICA master browser to get through firewalls. Used for the
Windows log-on when the connection is activated.
22 Chapter 2
• Wyse VDA - When selected, the thin client will use Wyse® Virtual Desktop Accelerator
software to provide an “accelerated” user experience on remote desktop sessions with
high round-trip delay between the server and client.
• Logging on area - Enter Login Username, Password, Domain name, and Logon
Mode. If the Login Username, Password, and Domain name boxes are not populated,
you can enter the information manually in the ICA server login screen when the
connection is made. Use the following guidelines:
• Login Username - 31 characters maximum.
• Password - 19 characters maximum.
• Domain Name - 31 characters maximum.
• Logon Mode - Select User-specified credentials, Smart Card, or Local User.
Note
This area is disabled (grayed) for a published application option.
Getting Started 23
• Display Resolution - Select the display resolution for this connection (if you select the
Published Application option, the Connection Display will allow you to select the
Seamless Display Resolution option):
• Default
• 640 x 480
• 800 x 600
• 1024 x 768
• 1280 x 1024
• 1360 x 768
• 1400 x 1050
• 1440 x 900
• 1600 x 1200
• 1680 x 1050
• 1920 x 1080
• 1920 x 1200
• Colors - Select the color depth of the ICA session. If High Colors (16bits) or True
Colors is selected and the ICA server does not support this color depth, the thin client
renegotiates the color depth to the lower value (for example, 256 Colors [8 bits]).
• Window mode and Full screen mode - Select the initial view of the application in a
windowed screen or full screen. You can toggle between viewing modes by using
CTRL+ALT+UPARROW.
• Auto-connect on start-up - When selected, automatically connects the session on
start-up.
• Re-connect after disconnect - When selected, causes the thin client to automatically
reconnect to a session after a non-operator-initiated disconnect. If selected, the wait
interval is that set in the Delay before re-connecting box or the user profile for yes
(20 seconds) or seconds. The default is 20 seconds if there is no INI file description of
this connection, or is a Stand-alone user, or simply omitted.
• Turn compression off - When selected, turns compression off (intended for
high-speed connections).
• Optimize for low speed link - When selected, allows optimization for low-speed
connections, such as reducing audio quality and/or decreasing protocol-specific cache
size. Intended for a connection spanning a WAN link or using dialup.
• Map all disks under (z:) - When selected, maps all disks under the Z drive.
• Enable session reliability - When enabled, session reliability allows a user to
momentarily lose connection to the server without having to re-authenticate upon
regaining a connection. Instead of a user’s connection timing out after X seconds, the
session is kept alive on the server and is made available to the client upon regaining
connectivity. Session reliability is most relevant for wireless devices.
• Auto-connect to local devices - Select any options (Printers, Serials, USB, Smart
Cards, Sound, and Disks) to have the thin client automatically connect to the devices
(an ICA session will not automatically connect to a device through a serial port).
• Delay before re-connecting - Becomes active if Re-connect after disconnect is
selected. Enter the number of seconds (1 to 3600) before trying to reconnect after a
disconnect.
• Mouse queue timer - Specifies the default queue timer of a mouse event in an ICA or
RDP session (in 1/100 of a second). It can be used to adjust the bandwidth of a
network.
24 Chapter 2
Note
In a Virtual Desktop environment, an RDP connection will be assigned by the
Virtual Desktop Broker; you do not need to create an RDP connection
manually. The Virtual Desktop Broker virtual machine can be reset from the
thin client by opening the Connection Settings dialog box of the virtual
machine, and then clicking the reset button (appears in the top-right of the
dialog box).
Note
The server name may be resolved using one of two mechanisms: DNS, and
WINS. DNS uses the default domain name in the network control panel to
attempt to construct an FQDN but will also try to resolve the name without
using the default.
• Wyse VDA - When selected, the thin client will use Wyse® Virtual Desktop Accelerator
software to provide an “accelerated” user experience on remote desktop sessions with
high round-trip delay between the server and client.
Getting Started 25
Note
You can reset the options on the Connection tab of the Connection Settings
(RDP) dialog box. To do so, click the Reset VM command button. This
command button is located in the upper-right of the dialog box. It appears
only with a VDM broker connection.
• 1600 x 1200
• 1680 x 1050
• 1920 x 1080
• 1920 x 1200
• Colors - Select the color depth of the RDP session. If High Colors (16 bits) or True
Colors (32 bits) is selected and the RDP server does not support this color depth, the
thin client renegotiates the color depth to the lower value (for example, 256 Colors (8
bits). The highest is 32 bits, if hardware supports it.
Note
For some thin clients versions, only the 256 Colors (8 bits) selection is
available for RDP connections. Also, for older versions of the server software
(for example, RDP 4.0) the server only supports 8 bit color. This is not
detectable in advance but results in use of 8-bit color when the connection is
established.
• Window mode and Full screen mode - Select the initial view of the application in a
windowed screen or full screen. You can toggle between viewing modes by using
CTRL+ALT+UPARROW.
• Wallpaper - When selected, disables the desktop wallpaper.
• Menu / Window animation - When selected, disables the menu or window animation.
• Theme - When selected, disables the desktop themes.
• Show content when dragging - By default, when you grab a Window by the title bar
and move it around, the contents of the window will move with it. Select this to disable
this content view so that only the outline of the window moves when dragging it, until
you drop the window. This option can be beneficial, as it uses less processing power.
• Font smoothing - Converts vector text to bitmap for better display. This option is
enabled by default.
• Auto-connect on start-up - When selected, automatically connects the session on
start-up.
• USB - Redirects locally attached USB devices on the thin client to a Microsoft Windows
terminal server. When the user connects to the terminal server, locally attached USB
devices on the thin client are accessible.
• Re-connect after disconnect - When selected, causes the thin client to automatically
reconnect to a session after a non-operator-initiated disconnect. If selected, the wait
interval is that set in the Delay before re-connecting box or the user profile for yes
(20 seconds) or seconds. The default is 20 seconds if there is no INI file description of
this connection, or is a Stand-alone user, or is simply omitted.
• Turn compression off - When selected, turns compression off (intended for
high-speed connections).
• Optimize for low speed link - When selected, allows optimization for low-speed
connections, such as reducing audio quality and/or decreasing protocol-specific cache
size. Intended for a connection spanning a WAN link or using dialup.
• Auto-connect to local devices - Select any of the options (either Printers, Serials,
Smart Cards, Sound, and Disks) to have the thin client automatically connect to the
devices.
• Delay before re-connecting - Becomes active if Re-connect after disconnect is
selected. Enter the number of seconds (1 to 3600) before trying to reconnect after a
disconnect.
• Mouse queue timer - Specifies the default queue timer of a mouse event in an ICA or
RDP session (in 1/100 of a second). It can be used to adjust the bandwidth of a
network.
3 Setting Up the Thin Client
This chapter contains information to help you set up your thin client using the System
Setup submenu.
Since the setup information for individual users (user profile) is stored in a remote
database, very little setup is required of a thin client operator. Your user profile is loaded
into the thin client when you log-on. For this reason, you can log-on to another thin client
(under the same account name) and see the same user profile settings.
A few setup items are reserved for local selection (not available to Non-privileged users).
They are available locally because they are user preference items or pertain to the thin
client hardware, rather than the person using the thin client. Additional local settings may
be required if some of the network services are not available. Generally, the defaults and
initial setup configurations are adequate and any changes should be made under the
guidance of your network administrator.
To access the local setup menus (System Settings submenu), click User Name (User
Name is the user who is logged-on and is located at the bottom-left side of the taskbar),
and select System Setup.
The System Setup submenu provides access to local system setup dialog boxes for:
• “Setting System Preferences”
• “Configuring Network Settings”
• “Selecting Display Settings”
• “Configuring Dual Monitor Settings”
• “Configuring Serial Communications”
• “Setting Up Printers”
• “Adding and Deleting TCX Licenses Manually”
• “Configuring Touch Screens”
28 Chapter 3
Note
Time zone is supported by MetaFrame XP FR2 release or later.
• Enable Daylight Saving - Allows you to enable the daylight saving settings. When
selected, the six boxes must be properly configured to define the daylight saving
starting (month/week/day) and ending (month/week/day) periods. Use the following
guidelines:
• Month - Specifies the month in the year from January through December.
• Week - Select 1 through 4 for the week in the month. Week Last denotes the last
week in the month.
• Day - Specifies the day of the week from Monday through Sunday.
• Screen Saver - Allows you to select the type of screen saver you want. The default is
to Turn Off Screen. Other selections available include Flying Bubbles and Moving
Image (which are screen savers with the monitor remaining on).
• Timer - Select a time after which the screen saver is to be activated (either 1 minute, 5
minutes, 10 minutes or default is 20 minutes). When the thin client is left idle for the
specified idle time, the screen saver is initiated.
• Desktop Color - Select the Desktop Color (either 16 bit or 32 bit).
• Terminal Name - Allows entry of a name for the thin client. The default is a
14-character string composed of the letters WT followed by the thin client Ethernet
MAC address. Some DHCP servers use this value to identify the IP address lease in
the DHCP Manager display.
Setting Up the Thin Client 29
• Character Set - Select the character set (Each character is represented by a number.
The ASCII character set, for example, uses the numbers 0 through 127 to represent all
English characters as well as special control characters. European ISO character sets
are similar to ASCII, but they contain additional characters for European languages).
• Mouse Speed and Swap left and right mouse buttons - Select the mouse speed.
You can also swap mouse buttons for left-handed operation by selecting Swap left
and right mouse buttons. If the mouse is changed for use by a left-handed person,
the mouse arrow points right for a local session only. It reverts back to a left-pointing
arrow when an ICA or RDP session opens.
• Keyboard Language - Currently the following keyboard languages are supported
(default is English (United States)).
• Delay before repeat - Repeat parameters for held-down key. Select the Delay before
repeat (either 1/5 second, 1/4 second, 1/3 second, 1/2 second, 1 second, 2
seconds, or No Repeat). The default is 1/3 second.
• Repeat Rate - Select Slow, Medium, or Fast. The default is Medium.
Note
Default settings are not active to connections saved in NV-RAM, but do effect
new connections immediately and other connections upon system restart
and log-on.
• Settings common to all sessions - Select the check boxes you want for the options
that are available to all sessions. (The Smart Card check box specifies the default
setting for connecting to a smart card reader at startup.)
Note
ICA sessions always have automatic connection to attached smart card
readers, while RDP connections require use of the Smart Cards check box.
When using the Disks check box for automatic connection to connected
USB sticks, use the following guidelines:
- Support is for VFAT File System only, be sure that the USB stick you use is
formatted to FAT16 or FAT32.
- More than one disk can be used at the same time, however, the maximum
number of USB sticks (including different subareas) is 12.
- It recommended that you use Windows XP, Windows Server 2003, or
Windows Server 2008 for the ICA or RDP server.
- Be sure to save all data and log off from the ICA or RDP session mapping
the USB stick before removing the USB stick.
• Settings common to all ICA sessions - Select the check boxes you want for the
options that are available to all ICA sessions.
Setting Up the Thin Client 31
Note
If required by the operating environment, the network administrator may
disable access to this dialog box. Specifically, it cannot be accessed by
Low-privileged and Non-privileged users (and not until after log-on if using
dial-up or PPPoE access). In addition, if the network administrator has set
the lockdown mode by means of an entry in the user profile, both system
reset and access to this dialog box are disabled for Stand-alone users as
well. For more information about system lockdown, refer to "Understanding
System Lock-down."
Note
The 10 Mb Full-Duplex option can be selected locally at the device,
however, this mode may need to be negotiated through Auto-Detect.
• No local Ethernet, Modem dialup only - Select this option if the thin client will access
a network through a dial-up modem (for more information, refer to "Configuring Dialup
Modem Access"and "Configuring Serial Communications."
• No local LAN, invoke PPPoE only - Select this option if the thin client will access a
network through a PPPoE connection. For more information, refer to "Configuring
PPPoE Access."
32 Chapter 3
• Dynamically allocated over DHCP/BOOTP - Selecting this option enables the thin
client to automatically receive (from the DHCP server) the following (the network
administrator must configure the DHCP server to provide this information. Any value
provided by the DHCP server will replace any value entered locally, however, locally
entered values will be used if the DHCP server fails to provide replacement values):
• All network settings, including its IP address and the location of the file server.
• A list of PNAgent/PNLite servers that may be used to obtain a list of published
applications.
• A list of Windows domains that can be selected for use when authenticating a user
for PNAgent/PNLite.
• An FTP user name and password to be authenticated when using non-anonymous
FTP server access.
• A list of Wyse Device Manager (formerly known as Rapport) servers and the TCP
port to be used when contacting those servers.
• A VDI Broker to be authenticated, when a VDI broker server is specified.
Note
If the thin client is to be used as an LPD server, DHCP cannot be used and a
static IP address must be assigned (see “Configuring LPD Services” ).
• Statically specified IP Address - Select this option to manual enter the IP Address,
Subnet Mask, and Default Gateway.
• IP Address - Must be a valid network address in the thin client server environment.
The network administrator must provide this information.
• Subnet Mask - Enter the value of the subnet mask. A subnet mask is used to gain
access to machines on other subnets. The subnet mask is used to differentiate the
location of other IP addresses with two choices: same subnet or other subnet. If the
location is other subnet, messages sent to that address must be sent through the
Default Gateway, whether specified through local configuration or through DHCP.
Ask the network administrator for this value.
• Default Gateway - Use of gateways is optional. Gateways are used to interconnect
multiple networks (routing or delivering IP packets between them). The default
gateway is used for accessing the Internet or an intranet with multiple subnets. If no
gateway is specified, the thin client can only address other systems on the same
subnet. Enter the address of the router that connects the thin client to the Internet.
The address must exist on the same subnet as the thin client as defined by the IP
address and the subnet mask. If DHCP is used, the address can be supplied
through DHCP.
• DHCP Vendor ID - Shows the DHCP Vendor ID when the Dynamically allocated
over DHCP / BOOTP option is selected.
• DHCP UserClass ID - Shows the DHCP UserClass ID when the Dynamically
allocated over DHCP / BOOTP option is selected.
Setting Up the Thin Client 33
Note
You may enter two DNS Server addresses, separated by a semicolon,
comma, or space. The first address is for the primary DNS server and the
second is for a backup DNS server.
• WINS Servers - Use of WINS is optional. Enter the network address of an available
WINS name server. WINS allows you to specify remote systems by their host names
rather than IP addresses. If a specific IP address (instead of a name) is entered for a
connection, it rather than WINS will be used to make the connection. These entries can
be supplied through DHCP if DHCP is used. DNS and WINS provide essentially the
same function, name resolution. If both DNS and WINS are available, the thin client will
attempt to resolve the name using DNS first and then WINS.
Note
You may enter two WINS Server addresses (primary and secondary),
separated by a semicolon, comma, or space.
34 Chapter 3
Note
The FTP server also provides global and user profiles (if they exist), optional
custom bitmaps to modify the appearance of the login window (if used), and
bitmaps for custom icons to be used when displaying connections on the
desktop.
• PN Agent/Lite Servers, Rapport Servers, Time Servers, VDI Broker Type, and VDI
Brokers - List of IP addresses or host names with optional TCP port number of Time
servers. Each entry with optional port number is specified as Name-or-IP:port, where
:port is optional. If not specified, port 80 is used. Locations can be supplied through
user profiles if user profiles are used. The Time server(s) provide thin client time based
on the settings of time zone and daylight saving information. If DHCP is used, locations
can be supplied through DHCP.
Use the VDI Broker Type to set the type of VDI broker. The options are Default and
VDM (VMware Virtual Desktop Manager). Choose VDM to enable VDM 2.1 XML
support.
Note
The Virtual Desktop Broker supports both http and https, and depends on the
Virtual Desktop Broker server support. If http or https is not specified on the
Virtual Desktop Broker server, then http is used by default. If https is
specified, the client side must install a corresponding root certificate.
Setting Up the Thin Client 35
After making a VDI Brokers entry, be sure to reboot the thin client to have the changes
take effect.
You can also click the PNA command button to open the Reconnect Options dialog
box, and further configure the connection for automatic reconnection.
• Certificate Management - Opens the Certificates Browser where you can select the
Import From option you want to import a certificate (either USB Storage or File
Server).
• USB Storage - If you select the USB Storage option, click Import to open and use
the Import dialog box to find and select the certificate you want to use. The
maximum importing path is limited to 128 characters and the maximum certificate
name is limited to 64 characters.
• File Server - If you select the File Server option, click Import to open and use the
Import dialog box to enter the detailed path to the certificate you want to use in the
File Servers box (if necessary, be sure to use the correct Username and
Password). Note that you must enter the absolute path of the certificate. For
example: 10.151.121.100/wnos/cacerts/mycertificate.cer. The maximum importing
path is limited to 128 characters and the maximum certificate name is limited to 64
characters.
• Wireless Setup - (For Wireless Option Only) Clicking Wireless Setup opens the
Wireless Setup dialog box and allows you to configure the parameters required for
wireless wide-band modem access to the enterprise intranet.
Note
Service Set Identification (SSID), Channel, and encryption configurations
must be entered in the Wireless Setup dialog box on the thin client.
Corresponding entries must also be made in the enterprise access point.
38 Chapter 3
Key - If active (depending on Encryption option), enter the key according to the
dialog box Note area. The selected key is used to encrypt/decrypt each frame
transmitted from or received by the wireless adapter. The access point must
recognize frames encrypted by the same key. Keys can be 5 or 13 characters for
the 64 or 128 bit encryption key, or specified as 10 or 26 hex-decimal digits.
Note
On thin clients that only support 8 bit color, the 1280 x 1024 resolution will be
used to display full screen connections. The 1280 x 1024 resolution will not
be used to display the desktop, windowed connections, or seamless
connections.
• Main Screen - Select which of the two monitors you want to be the main screen
(Screen1 or Screen2). The other screen is extended from the main screen.
• Orientation - Select how you want the two monitors to display (Horizontal or
Vertical).
• Taskbar - Select under which screen you want the Taskbar to appear (Whole
Screen or Main Screen).
Note
With Wyse software version 4.2 and later, ICA virtual COM driver supports
synchronizing with Palm devices over a serial port.
Setting Up Printers
The Printer Setup dialog box allows configuration of network printers and local printers
that are connected to the thin client (USB and Serial). Through its USB ports, a thin client
can support multiple printers. If more than one printer is to be used and another port is not
available on your thin client and the port that is to be used must be shared with a USB
modem converter, connect a USB hub to the port.
Note
If required, USB-to-Parallel and USB-to-Serial converter cables are available
from Wyse Technology. Port LPT1 or LPT2 selects the connection to a USB
printer or parallel printer through a USB-to-Parallel cable. Port COM1 or
COM2 selects the connection to a serial device through a USB-to-Serial
cable. For ordering information, refer to the Wyse Web site at:
http://www.wyse.com/products/accessories/accessories.asp.
Typically, printers are also available through the application sessions. This can include
network printers and printers locally connected to the application servers. When
connecting to a Citrix server, the locally connected printer shows as the default printer.
Note
Most USB direct-connected printers or parallel printers connected through
USB-to-parallel cable converters do report their printer identifications. Port
LPT1 or LPT2 selects the connection to a USB printer or parallel printer
through a USB-to-Parallel cable. Port COM1 or COM2 selects the connection
to a serial device through a USB-to-Serial cable.
Note
If the thin client is to be used as an LPD printer server, DHCP must not be
used and a static IP address must be assigned to the thin client (see
“Configuring Network Settings” for more details).
44 Chapter 3
Note
If the printer is attached to another thin client on your network, the entry in
the LPD Hosts box is the name or address of that thin client.
• LPD Queue Name - An LPD host maintains a named queue for each supported
printer. Enter the name of the queue associated with the printer to be used.
Note
The LPD Queue Name must match the content of the Printer Name box on
the thin client with the printer attached.
Note
If you do not see LPR Port, ensure that the Microsoft TCP/IP Printing service
is installed correctly.
b. Type the thin client IP address or DNS name in the Name or address of host
providing LPD box.
c. Type the printer name (assigned in “Configuring LPD Services” ) in the Name of
printer on that machine box.
d. Click OK, and then click NEXT.
3. After you have selected the printer, you can perform your normal printer setup for the
application server. For example, select the manufacturer printer type and printer name.
48 Chapter 3
Note
You can delete a license by selecting it from the Licenses list and clicking
Delete.
Note
The Touch Screen Desktop menu item is grayed out until a touch screen is
connected. All ELO USB-based touch monitors and the M150-USB touch
monitor from MicroTouch are supported.
The Touch Setup window prompts you to touch two circles on the screen to make the
necessary calibration adjustment. Once calibrated, the adjustment values are saved in the
local terminal NVRAM until the system is reset to factory default, or another type of touch
monitor is connected.
4 Using and Configuring Access
Connections
This chapter provides information and detailed instructions on using and configuring
connections to access the enterprise server environment available to the thin client.
This section includes information on:
• “Using Ethernet Direct Access”
• “Using Wireless Direct Access”
• “Configuring PPPoE Access”
• “Configuring Dialup Modem Access”
• “Configuring PPTP VPN Access”
Note
The speed of the connection is a function of signal strength, with a maximum
of 11 Mbps for 802.11b and 54 Mbps for 802.11g/n.
Note
Applications accessed through a dialup connection generally should have
the Optimize for low speed link option selected in the user profile or the
Connection Settings (ICA or RDP) dialog box.
Caution
Deleting the record is irreversible. A deleted record must be recreated to be
made available again.
52 Chapter 4
Dialup parameters for each dialing entry are entered using the Dialup Property dialog
box.
Note
Ask your network administrator for specific script requirements.
• Interface login to the dialup server - This option is an alternative to providing a login
script. Enable (select Enable) the interactive login feature only if the dialed server
requires it. The Dialup Status dialog box (which opens when the connection is dialed)
Using and Configuring Access Connections 53
will display prompts from the dialed machine. Type the appropriate responses directly
in the status display area.
Note
Ask your network administrator for the dialed server password and other
dialog requirements.
Note
When the Default Gateway, DNS Domain, DNS Server, and File Server
boxes in the Network Setup dialog box are configured and Auto-dial on
system startup is enabled, both firmware revision checking and thin client
sign-on are active (sign-on is only active if the profile on the FTP server
enables it).
The Default Gateway, DNS Domain, DNS Server, and File Server boxes
are required to enable access to an FTP server after the completion of
establishing a PPP connection. However, only the File Server path is
required to accomplish firmware revision checking and update (the more
complicated the network topology in the target network, the more values are
required in order to contact the FTP server).
If both Auto-dial on system startup is selected and Auto-connect on system
startup is selected in a PPTP connection, the dial-up connection will be
completed before the PPTP connection is initiated.
Note
Modem access to an Internet Service Provider (ISP) server must be
established before attempting to use this dialog box.
Selecting PPTP Manager in the Desktop menu opens the PPTP Manager. The PPTP
Manager can also be set to open automatically on thin client start as described in
"Configuring Network Settings."
Using and Configuring Access Connections 55
Caution
Deleting the record is irreversible. A deleted record must be recreated to be
made available again.
PPTP parameters for each PPTP entry are entered using the PPTP Property dialog box.
Using Ping
The Ping dialog box executes the ping diagnostic utility and displays response messages.
Ping is a diagnostic tool that sends an echo request to a network host. The host parameter
is either a valid host name or an IP address. If the host is operational and on the network,
it responds to the echo request. By default, echo requests are sent until interrupted (by
clicking Stop in the Ping dialog box). The ping utility sends one echo request per second
and calculates round trip times and packet loss statistics, and displays a brief summary
upon completion of the calculation.
The ping utility can be used to:
• Determine the status of the network and various foreign hosts
• Track and isolate hardware and software problems
• Test, measure, and manage networks
• Determine the IP address of a host if only the hostname is known
Note
Not all network equipment will respond to ping packets, since this is a
common mechanism used in denial-of-service attacks. Lack of response
does not necessarily indicate that the target of the ping is unusable for other
purposes.
Figure 36 ping
58 Chapter 5
Wyse ThinOSTM
Issue: 020810