Professional Documents
Culture Documents
Information Pack
INDEX
INTRODUCTION 3
HOW TO PAY 13
2009 was a challenging year due to the global financial crisis. Despite uncertainties in the market,
Emaar Community Management (ECM) has striven to provide their valued Owners and residents
a quality service in order to ensure the Community retains its position as one of the most sought-
after freehold communities in Dubai.
Over the years, ECM has received many queries from Owners on how the Community Service Fee
(CSF) rate is determined and what services are covered under it. Therefore, going forward into
2010, ECM is working towards increasing Owner awareness about the various aspects of the CSF.
With this in mind, ECM has prepared this information pack to give Owners a better idea of how
the budget is drawn up and where the monies are being spent.
After a thorough review of both, the 2009 costs and projected costs for 2010, and subsequent
presentation to the Greens Homeowner Representative Committee (GHRC), please be informed
that the CSF rate for 2010 has been determined at AED 15.62 per sqft of saleable area.
The 2010 CSF invoice has been dispatched to Owners by regular mail. To ensure the continuity of
services to the Community, ECM requests Owners to settle their invoices by the dates mentioned
therein. If an Owner does not receive his/her invoice, he/she may please contact the Emaar
Community Service Fee Team at 800-EMAAR or email servicefees@emaar.ae.
ECM hopes that this information pack proves beneficial and looks forward to receiving valuable
feedback from Owners.
2. Management of OA Financials
a. Annual Community Budget
b. Accounting Services
c. Community Insurance
d. Financial Reviews & Audits
e. Service Fee Invoicing & Collection
3. Technical Services
a. Facilities Management
b. Infrastructure Management
c. Contracts Management
The CSF rate is determined based on the estimated annual expenditure of the Community for the
operation and maintenance of the common property. It is important to note that a surplus or
deficit at the end of the year will accordingly be credited or debited to next year’s
account. Owners will find more information on how the CSF rate is determined in the following
pages.
I. General Fund
The General Fund consists of Operating and Administrative Expenses that are used to
maintain the Community.
The budgeting process followed by the CSF Committee considers various aspects such as the
following:
Historical Expenses
The CSF Committee evaluates previous expense trends based on individual items that may have
been booked under the expense accounts. All expenses are carefully reviewed to determine the
requirement for inclusion in the following year’s budget. This allows better understanding of the
Community’s financial requirements. In addition, ECM hands-on experience on daily site
operations allows for better insight into various aspects of accurate budgeting and cost savings,
wherever applicable.
Administrative:
Statutory Fees & Permits 0.00
Common Area Insurance 0.15
Auditor Fees 0.02
Communication Charges 0.02
Community Events & Programs 0.02
General Administrative Expenses 0.06
Legal Fees 0.02
Management Fees 0.63
Bank Charges 0.17
Total Administrative Expenses 1.09
CSF RATE PER SQUARE FOOT OF SALEABLE AREA FOR 2010 15.62
1
Facilities Management also includes Landscaping, Security, Soft Services, Pest Control, & Pool Management Cost.
Vandalism is a serious offence, and persons who vandalise Community property are penalised
and reported to the local law enforcement authorities. All the funds from such penalties form part
of the income to the Community.
Miscellaneous Income
Miscellaneous income is the income generated from other avenues such as interest earned on
Call Accounts, sale of vehicles, charges on bounced cheques and revenue from Community
Market Days.
2
This is the sum of all Late Payment Fee invoiced. However, this figure may vary depending on the actual amount
collected.
Although a Community has several funding options, the best and most common method is setting
aside monies in what is called a Capital Reserve Fund (CRF) or Sinking Fund. The CRF is invested
in Fixed Deposits (FD) for terms of six months to a year. At the time of investment (and re-
investment), quotations are received from five to seven banks and the FDs are placed with the
bank offering the highest rate of interest.
The total amount of the for Al Samar, Al Dhafrah, Al Ghozlan, Al Thayyal, Al Arta and Al Alka
communities, after maturity of all FD's is AED 11,585,078.45. Details are represented in the pie
chart below.
Interest Earned
AED 1,165,385.14
Principal Am ount
Invested
AED 10,419,693.31
The current CSF collection status for Al Samar, Al Dhafrah, Al Ghozlan, Al Thayyal, Al Arta and Al
Alka communities is as below:
100
2007 2008 2009
99.33% 98.45% 96.66%
90
2009
88.15%
80
70
60
50
In order to encourage Owners to pay their Community Service Fee, ECM has initiated several
deterrents as follows:
Levying of a Late Payment Fee (at 2% per month of the outstanding amount)3
Denial of services including:
- Issuance of NOC for transfer of property, visa renewal etc.
- Cessation of all non-emergency services.
Initiation of possible Legal Action.
The case being forwarded to a debt collection agency.4
3
All Late Payment Fee is treated as income to the Community.
4
The defaulter will be liable for the cost of the debt collection agency as well as the outstanding dues and Late Payment
Fee.
ECM is committed to continuously improve the Community by delivering a quality lifestyle which
is safe and secure for residents and their families. In keeping with this commitment, besides the
normal day-to-day management of the Community, ECM has recently taken a few initiatives it is
pleased to update Owners on.
To enjoy economies of scale, ECM invited a joint bid for all the communities of the Greens and
Views as well as for their respective Master Communities. After extensive evaluation, the
landscaping contract for the Greens was awarded to FairGreen International Landscaping LLC.
FairGreen International Landscaping LLC took charge of the landscaping as of July 2009 and
since then, ECM has received a number of compliments from residents with regard to the
improvement in the upkeep of the landscaping in the Greens.
Electricity Consumption
ECM worked with the Community service provider to replace the lighting with energy efficient
bulbs throughout the Community, where possible,. This has brought appreciable cost savings in
the utility bills for the common areas during most months of 2009.
Rainy Weather
In preparation for the rains, Emaar’s various departments joined forces to prepare a ‘Rain Plan’
which proactively identified all areas within The Greens prone to flooding or water-logging.
Emaar’s Command & Control Centre (CCC) ensured 24 hour coverage to monitor these locations.
Tankers, pumps and other necessary resources were kept on standby and mobilized, as
necessary. As a result, The Greens experienced very few incidents of flooding due to ECM’s
proactive approach.
Additionally, ECM prepared and sent out a flyer to advise residents on suggested preventive
maintenance tips to better prepare their homes for the rains.
Online Payment:
• Emaar e-Service - Use Emaar Quick Pay within Emaar e-Service to pay the CSF and other
charges via https://eservice.emaar.com
• Banks – Owners may make payments online via www.mashreqbank.com or
www.emiratesbank.ae (Account holders only).
Cash Payment:
Cash, not exceeding AED 40,000, may be paid at the Cashier located at Emaar Properties
PJSC, Emaar Business Park, Building 1, Ground Floor.
Cheque Payment:
Owners may drop their cheques into the ‘Community Service Fee Drop-Box’ located at the Emaar
Retail Centres OR mail/courier them to Credit Control, Emaar Properties PJSC, PO Box 9440,
Dubai, UAE OR to the Cashier, Emaar Properties PJSC, Emaar Business Park, Building 1,
Ground Floor .
Bank Transfer:
Bank transfers may be made using the bank details mentioned on the CSF invoice. A copy of the
transfer advice must be faxed, along with the Owner’s contact details, to +971 4 3627681 OR
emailed to servicefees@emaar.ae. Payments made in foreign currency, will be converted into AE
Dirhams at the bank’s prevailing exchange rates.
Receipts:
• Receipts may be printed immediately for payments made through Emaar e-Service.
• Receipts are issued immediately for cheque and cash payments.
• Electronic receipts are emailed to the Owner within 3 working days for payments made
online via Mashreq Bank or Emirates Bank, dropped into the drop-boxes, mailed or wire-
transferred.
***Note: In line with bank and credit card company regulations, the original Auto Debit Form must be submitted in
person to the Cashier, Emaar Properties PJSC, Emaar Business Park, Building 1, Ground Floor along with a valid
identification authenticating the payer’s details. The original Form may also be sent via registered mail/courier to Credit
Control, Emaar Properties PJSC, P O Box 9440, Dubai – UAE. For any queries, please contact 800 – EMAAR (36227).
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