Professional Documents
Culture Documents
INTRODUCTION 2
INDUSTRIAL UNREST 3
CAUSES OF INDUSTRIAL 6
DISPUTE
CONFLICT MANAGEMENT 9
NEGOTIATION 10
CONCLUSION 14
REFERENCES 15
BIBLIOGRAPHY 16
INTRODUCTION
1
Conflict is part of the human make up and so it is
an ever–present feature in most of the organizations. It is an
inevitable social and organizational reality. As conflicts become
more prevalent, it is essential to learn to manage conflicts
effectively and it is the responsibility of the HR manager to turn
conflicts into healthy confrontation and into business results.
INDUSTRIAL UNREST
2
workers. These industrial disputes will have serious
consequences on the employer, as well as the employees.
Strike
Stay-in strike
Overtime ban
3
Non co-operation
Picketing
Boycott
4
By the management
Employers’ Association
Termination of service
Lock-out
5
protest against the management. But, these disputes can also
contribute to the welfare of the organization.
Economic causes
Government machinery
Indiscipline
7
Indiscipline and violence from the part of workforce can
also lead to industrial disputes. In such cases, the management
usually resort to company lock-outs.
Miscellaneous causes
CONFLICT MANAGEMENT
Conciliation
8
It is the process of investigating and promoting
settlement of disputes by inviting the parties to come to a fair
and amicable settlement. It is done by ACAS (Advisory,
Conciliation and Arbitration Service).
Arbitration
When both the sides disagree and cannot see any way in
which they will agree on the dispute, both sides agree on a
third party who will make a decision, which both sides
undertake to accept whatever it turns out to be. Arbitration is
also done by ACAS (Huczynski & Buchanan, 2001).
Mediation
Negotiation
9
For a successful negotiation, you need a fundamental
framework based on knowing the following:
Bargaining power
Negotiation results
Negotiation stages
Prepare
Bargaining strategy
Offer
11
In this stage, you have to present your position to the
opposition. Explain what you want, confidently and clearly. You
can gain an advantage by putting the first offer on table,
because it becomes the reference point around which
negotiations will make adjustments. I think it would be better
to start with a high demand, because it may be harder to start
low and then increase your demands. But, it should be ensured
that the initial demand is not too high, as it may end the
negotiations abruptly. If the opposition is making the first offer,
you should be able to contradict their arguments and it should
be supported by relevant facts and figures.
Negotiate
Implementation
Evaluation
CONCLUSION
13
in the collective interest of the organization even if it might
contravene their personal interests.
(word count-2983)
REFERENCES
14
7) BBC (2009) Refinery strikes spread across UK, [online].
Available from: http://news.bbc.co.uk/1/hi/uk/7859968.stm
(Accessed on: 05/12/2009).
8) Blonnet (2009) SBI associate bank staff to strike on Feb
17, [online]. Available from:
http://www.blonnet.com/2009/02/13/stories/20090213511
30600.htm (Accessed on: 07/12/2009).
9) CNN Money (2008) EBay boycott begins, to uncertain
effect, [online]. Available
from:http://money.cnn.com/2008/02/19/smbusiness/ebay_
boycott_update.fsb/ (Accessed on: 03/12/2009).
10) Financial express (2009) Second MRF lockout, now in Tamil
Nadu, [online]. Available from:
http://www.financialexpress.com/news/second-mrf-lockout-
now-in-tamil-nadu/462146/ (Accessed on: 06/12/2009).
11) Guardian (2003) Coca-Cola boycott launched after killings
at Colombian plants, [online].Available from:
http://www.guardian.co.uk/media/2003/jul/24/marketingan
dpr.colombia (Accessed on: 01/12/2009).
12) Indian Express (2009) Labour unrest: HMSI threatens to
shut plant, [online]. Available from:
http://www.indianexpress.com/news/labour-unrest-hmsi-
threatens-to-shut-plant/527469/ (Accessed on:
03/12/2009).
13) Livemint (2009) Hyundai workers plan to go on strike from
5 Dec, [online]. Available from:
http://www.livemint.com/2009/11/24000323/Hyundai-
workers-plan-to-go-on.html (Accessed on: 28/11/2009).
14) Reuters (2009) UPDATE 2-India flights again disrupted as
Jet pilots strike, [online]. Available from:
http://www.reuters.com/article/rbssIndustryMaterialsUtilitie
sNews/idUSDEL36807920090909 (Accessed on:
21/11/2009).
15) Times online (2009) Strike ballot for British Airways crew,
[online]. Available
from:http://business.timesonline.co.uk/tol/business/industr
y_sectors/transport/article6907968.ece (Accessed on:
03/12/2009).
BIBLIOGRAPHY
15
1) Blyton, P & Turnbull, P (2004) The Dynamics of Employee
Relations, 3rd edition, New York: Palgrave macmillan.
2) Heller, R (1999) Managing People, London: Dorling
Kindersley.
3) Institute of Management (1999) People Management,
Kent: Hodder&Stoughton.
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