ENCLOSE THIS PAGE INSIDE THE PARCEL

RMA FORM FOR FAULTY PRODUCT RETURNS

Your Order Number: Your RMA Number:

REASON FOR RETURNS

Please fill in the form completely (one product for one form)
Product code of product Product name of product State the product value you paid, plus
authorized for return authorized for return Quantity the currency (i.e. USD, CAD, EUR,CHF,
(e.g. CVDQ-M56) (e.g. “Odyssey”) HKD, CHR, AUD, NZD or CNY)

Please select the return reason(s) and describe the product issues. (Please tick ✔all that apply)
Product cannot switch on Music / video playback not working
Product cannot charge or hold charge Sound problem (speaker, mic)
Display has a quality problem Lighting problem (e.g. LED, torch, bulb, etc)
Some part of the product (such as display) is physically
Serious button function issue
damaged, scratched, cracked, etc
Touchscreen is not working Wireless connection (WiFi, BlueTooth) not working
GPS function is not working Cable/port connection problem
TV function is not working Software error message or crashing
Radio function is not working Accessories not working (add detail)

Phone calling / signal reception not working Other (must describe detail)

Please give as much information as you can for the above faults:

HOW TO RETURN YOUR GOODS

❶ Only ship RMA products to this address. Please PRINT this exact address label for use on your parcel.
❷ Add your own shipping address so we can send back repaired items.
❸ Write down a lower “Customs Declared Value” for the products in order to speed your returned goods through customs:
Actual price paid > 300 USD, write 30 USD • Actual price paid < 200 USD, write 20 USD • Actual price paid < 100 USD, write 10 USD
❹ Do not add any other products inside. Use this form only for ONE order/RMA case. Obtain separate authorization for each future product
return. Unauthorized returns will not be processed.

The product wholesaler which the products are being returned to holds no responsibility or liability for: products which have been returned without being approved using
the RMA process; returned products which are outside their warranty period; returned products which are damaged due to inadequate packaging or approved RMA
products sent using the incorrect shipping method. By completing this form and returning the product(s) to us, you are agreeing to the terms and conditions stated above.
 REMEMBER TO INCLUDE THE FIRST PAGE INSIDE THE PARCEL

Please ONLY return products by NORMAL POST (Airmail or EMS)

Please do NOT use courier to return products

ADDRESS LABEL – AFFIX TO YOUR PARCEL

TO: Jenny Yang FROM:

兴隆兴电子科技（深圳）有限公司
广东省深圳市南山区登良路南油第二工业区207
栋8楼

Xinglongxing Ltd, 8th Floor, Building 207,

2nd Industrial Area, Dengliang Road,
Nanyou, Nanshan District,
Shenzhen 518054, Guangdong Province, CHINA Your RMA Number:

RETURNED ITEM LIST

Product Code Product Name Quantity Customs Declared Value

Faulty products returned under warranty

YOUR GUARANTEE (Please keep this part)

All products are covered by 12 months warranty, so don't worry, we will help you solve this problem. Your vendor will contact you when
they receive the returned package. If you are concerned about the return process taking a long time, you are welcome to phone or email
the vendor to check. Please allow up to 3 weeks for the postal delivery to China. We are sorry for any inconvenience this is causing you.

Warranty
If the item is repairable, we will repair any broken items for you and ship them back to you, free of charge. All you need to do is post them
back to our warehouse. This page describes how to send back the faulty item(s). If the item is not repairable, we will credit your account.

Costs Involved
The cost of posting back the faulty item(s) needs to be borne by you. The cost of duty, handling, and QC inspection is borne by the product
wholesaler. The cost of any repairs including replacement parts [where it is a fault not user-caused damage] is borne by the product
wholesaler. The cost of shipping the repaired item(s) back to you is borne by the product wholesaler.

IMPORTANT ADDITIONAL NOTES:

Clearance in Chinese Customs, even for postal packets, is unfortunately a long process. For items to pass from Hong Kong to Shenzhen, it
can sometimes take more than a week. Unfortunately that is beyond our control. If you need replacements sent to you or to a customer
urgently, please order a new item from us in the meantime.

If you have it available, please also enclose a copy of your tax receipt for any Sales Tax or Import Duties that you had to pay the first time
the goods arrived with you. (Normally this receipt should be provided by your courier.) We will enclose this copy when shipping
repaired/replacement goods, which may reduce the chance you will be charged import taxes a second time. However, this depends on the
practices of your local Customs so we can offer no guarantee in this regard.

Please return products in their original boxes as far as possible with all accessories. Products must be securely
packed. Do not enclose your own belongings or accessories such as movie DVDs left inside DVD players. All
screens must be wrapped with bubble wrap.

If the returned products are confirmed by our technicians to be perfectly functional, then we may charge a
restocking fee at our discretion. We will make a full report for you, and you may need to pay shipping to have
them sent back to you. Please only returns good for which we have provided a RMA number.

The product wholesaler which the products are being returned to holds no responsibility or liability for: products which have been returned without being approved using
the RMA process; returned products which are outside their warranty period; returned products which are damaged due to inadequate packaging or approved RMA
products sent using the incorrect shipping method. By completing this form and returning the product(s) to us, you are agreeing to the terms and conditions stated above.