Amadeus Tickets and Documents

Support Information
Amadeus Selling Platform

Ticket and Documents
User Guide
What's New In This Document?
Type of Change Area/Topic
New functionality • Copy and paste e-ticket display

See Copying or Printing the E-Ticket Display on page 43 for details.
• Save to file functionality for preview panels for ITR, Invoice and Itinerary
documents
See E-Ticket Receipt Options on page 12, Invoice Options on page 16
and Itinerary Options on page 20 for details.
• Manual sales report closure
See Manually Closing the Current Sales Period on page 67 for details.
• 'Force E-Ticket Status' for authorised airline agents
See Forcing the E-Ticket Status on page 43 for details.
Modified functionality • Removal of the XT tax code from the e-ticket display
XT taxes are now displayed under Other Taxes in the e-ticket display.
See Working with the Electronic Ticket Display on page 37 for details.
• Redesign of the tax refund window to speed up the refund process
See Refunding Taxes on page 35 for details.
© 2008 Amadeus s.a.s.

All Rights Reserved.
Edition 1.0 Job Number: 2059 For Amadeus Selling Platform 4.1
Published by:
Amadeus Educational Systems and Services

e-mail: ess.doc@amadeus.com
March 2008
Table of Contents
Before You Start ...................................................................................... 1
Chapter 1
Introduction to Ticket and Documents .................................................. 3
Chapter 2
Issuing Travel Documents...................................................................... 5
Issuing Documents from the Issuing Tab .............................................. 6
Customizing Print Options ............................................................................. 7
Ticket and E-Ticket Options .......................................................................... 7
E-Ticket Receipt Options............................................................................. 12
MCO Options............................................................................................... 14
Invoice Options............................................................................................ 16
Itinerary Options .......................................................................................... 20
Insurance Certificate Options ...................................................................... 22
Car E-Voucher Options ............................................................................... 24
Printing at a Remote Location ..................................................................... 25
Issuing Documents from the PNR ....................................................... 26
Chapter 3
Refund, Void and other Follow-up Actions ......................................... 27
Follow-up Actions from the PNR or the Query Report......................... 28
Follow-up Actions from the PNR Fare Element........................................... 28
Follow-up Actions from the Query Report ................................................... 30
Voiding a Ticket ................................................................................... 31
Reinstating a Ticket ............................................................................. 31
Fully Refunding a Ticket ...................................................................... 32
Partially Refunding a Ticket................................................................. 32
Refunding Taxes ................................................................................. 35
Working with the Electronic Ticket Display.......................................... 37
Opening the Electronic Ticket Display......................................................... 37
Electronic Ticket Display Explanation ......................................................... 38
Displaying the E-Ticket History ................................................................... 39
Partially Refunding an E-Ticket ................................................................... 39
Fully Refunding an E-Ticket ........................................................................ 39
Refunding the Taxes of an E-Ticket ............................................................ 40
Voiding or Reinstating an E-Ticket .............................................................. 40
Revalidating an E-Ticket.............................................................................. 40
Exchanging/Reissuing an E-Ticket.............................................................. 41
Displaying the PNR from an E-Ticket.......................................................... 42
Printing E-Ticket Coupons........................................................................... 42
Displaying the Original E-Ticket .................................................................. 42
© 2008 Amadeus s.a.s. - All rights reserved i

Amadeus Selling Platform Ticket and Documents User Guide
Forcing the E-Ticket Status ......................................................................... 43

Copying or Printing the E-Ticket Display..................................................... 43
Chapter 4
Working with Sales Reports ................................................................. 45
Displaying a Sales Report ................................................................... 46
Customizing Search Criteria................................................................ 47
Query Report (TJQ)............................................................................. 50
Transaction Report (TJT) .................................................................... 54
Daily Report (TJD)............................................................................... 56
Net Remit Report (TJN)....................................................................... 59
Summary Sales Period Report (TJS) .................................................. 60
Item Sales Period Report (TJI) ............................................................ 63
Cross-Reference Report (TJX)............................................................ 65
Consolidated Report List (TJL)............................................................ 66
Form of Payment Record (TJF)........................................................... 67
Manually Closing the Current Sales Period......................................... 67
Transaction Codes .............................................................................. 67
Chapter 5
Maintenance........................................................................................... 69
Working with Stocks ............................................................................ 72
Creating a New Stock.................................................................................. 75
Allocating a Pre-Registered Stock............................................................... 78
Renewing a Stock........................................................................................ 80
Adjusting a Stock......................................................................................... 82
Modifying a Stock ........................................................................................ 83
Transferring a Stock .................................................................................... 84
Deleting a Stock .......................................................................................... 85
Working with the Print Queue.............................................................. 86
Displaying the Print Queue for a Stock Reference...................................... 87
Starting or Stopping the Print Queue .......................................................... 88
Reordering Print Queue Items..................................................................... 89
Deleting Print Queue Items ......................................................................... 89
Transferring Print Queue Items to Another Queue ..................................... 89
Working with the Ticket Delivery Mechanism ...................................... 90
Troubleshooting with the Dashboard................................................... 93
Index ....................................................................................................... 95
ii Edition 1.0
Before You Start
Introduction
This user guide describes Amadeus Ticket and Documents, one of the key
modules of Amadeus Selling Platform. It explains how to use this module from an
end-user point of view.
The guide applies to Amadeus Selling Platform version 4.1 or higher.
Audience
This user guide is intended for travel or airline agents who use the Ticket and
Documents module.
Prerequisites
To benefit most from this guide, you should have a comprehensive knowledge of
the distribution system.
Objectives
After you have read this user guide, you will be able to:
• Issue travel documents
• Refund, void or reinstate travel documents
• Display sales reports
• Manage ticket stocks
• Use print queue and Ticket Delivery Mechanism to troubleshoot printing
issues.
© 2008 Amadeus s.a.s. - All rights reserved 1

Chapter 1
Introduction to Ticket and Documents
The Ticket and Documents tab allows you to issue travel documents,
manage document stocks, display sales reports, and refund, void or reinstate
documents. You can also troubleshoot some printing issues from the Dashboard
by accessing the print queue and the Ticket Delivery Mechanism (TDM).
The Ticket and Documents module provides a graphical user interface to the
Amadeus Central Ticketing System (CTS). Amadeus Central Ticketing complies
with IATA ticketing regulations and the requirements of national Bank Settlement
Plans (BSP) and the Airline Reporting Corporation (ARC) in the USA.
The features that you can access in the Ticket and Documents module vary
depending on your market, your office profile and local security settings. Here we
only describe the standard features of Amadeus Central Ticketing, so your
display may sometimes be different.
The Ticket and Documents module includes the following tabs:
Issuing Tab
Lets you issue paper or electronic tickets, invoices, itineraries, e-ticket itinerary
receipts, MCOs, insurance certificates and car e-vouchers.
Refer to Issuing Travel Documents on page 5 for more information.
Follow-up Tab
Lets you retrieve the e-ticket record for electronic tickets and the refund record for
paper documents. You can perform follow-up actions, like partial or full refunds,
which are automatically reported in the sales reports.
Refer to Refund, Void and other Follow-up Actions on page 27 for more
information.
Sales Reports Tab

Lets you display and print sales reports from which you can perform follow-up
actions, like partial or full refunds. You can also display the e-ticket record, and
void or reinstate transactions.
Refer to Working with Sales Reports on page 45 for more information.

Maintenance Tab
Lets you create, allocate and manage your ticket stocks in the Document Bank.
You can also access the ticket printing queue, check the status of the printing
process in the Ticket Delivery Mechanism (TDM), and take some advanced
troubleshooting actions from the Dashboard.
Refer to Maintenance on page 69 for more information.
4 Edition 1.0
Chapter 2
Issuing Travel Documents
You use the Issuing tab within the Ticket and Documents module to issue the
following travel documents:
• Paper tickets
• Electronic tickets
• E-ticket itinerary receipts
• MCOs and e-MCOs
• Invoices
• Itineraries
• Insurance certificates
• Car e-vouchers
You can also issue travel documents directly from the PNR. See Issuing
Documents from the PNR on page 26 for more information.
Note: A PNR must be active and contain at least one segment of the required
type or one MCO to be issued. The documents that you are authorized
to issue vary according to your office profile settings.

Issuing Documents from the Issuing Tab

To issue the customer's travel documents, follow these steps:
1. From the Issuing tab in Ticket and Documents, select the check boxes
corresponding to the documents that you want to issue.
For each document type you select, a separate section with fields to fill in is
added at the bottom of screen.
To store default ticketing settings:
Click on from the toolbar to save your selection. The next time you open
the application, the same documents will be selected by default.
2. Fill in at least the mandatory fields that are highlighted in yellow for each
document that you selected.
Refer to the sections below for more information on how to fill in the fields for
each type of travel document.
Note: The options displayed on the screen can be customized for each
document type. See Customizing Print Options on page 7 for
details.
3. Select the Redisplay PNR check box to redisplay the PNR after issuing the
documents.
4. Click on Issue.
The documents are issued one after another in the following order: paper ticket,
e-ticket, e-ticket receipt, MCO, invoice, insurance certificate, and itinerary.
When the document is being printed, a status message is displayed (for example,
Ticket in progress). Once the document has been issued, another message is
displayed (for example, Ticket issued) until the last document has been
processed.
You can open the Print Queue window to display the documents waiting to be
printed (see Working with the Print Queue on page 86 for details), or the Ticket
Delivery Mechanism window in case there is a printing problem (see Working with
the Ticket Delivery Mechanism on page 90 for details).
6 Edition 1.0
Chapter 2 Issuing Travel Documents
Customizing Print Options

You can easily customize your screen by displaying only the print options that
you use most to issue the customer's documents. To add or remove options,
follow these steps:
1. From the Issuing tab in Ticket and Documents, select the documents for
which you want to set issuing options. For each document type you select, a
separate section is added at the bottom of the screen.
2. Click on the document's Options tab.
3. From the drop-down menu that appears, click on an option that you want to
add.
The options already in use are ticked on the list. You can remove an option
by clicking on it again from the menu.
Note: You cannot remove mandatory fields.
The corresponding fields are added to your screen display. The selection of fields
is automatically saved and will be displayed by default the next time you access
the Issue tab.
Ticket and E-Ticket Options

If you select the Ticket or E-Ticket check box in the Issuing tab, you can do the
following:
• Fill in the fields as described in the table below.
• Click on Options to add or remove fields. Refer to Customizing Print Options
above for more information.
• Click on Display TST... to open the TST screen as you do in the Fare area.

Table: Ticket and E-Ticket Options
Option Field Explanations
Passenger In the Select Passengers field, enter the passenger association.

Selection Example: 2,4.
If you don't know the number, click on to display the list of all
passengers in the PNR.
Segments In the Select Segments field, enter the segment association.
Selection Example: 1-3.
segments in the PNR.
Select TST In the Select Specific TST field, enter the TST to issue. Example: 3.
The maximum number of characters is 8.
If you don't know the number, click on to display the list of all TSTs
in the PNR.
TST Options Select the Re-Price TST check box to reprice the existing active TST.
Select the Override TST Change Indicator check box to remove the
change flag in the TST. Otherwise, you cannot issue the ticket. A
change flag is the result of a name change or an itinerary change in
the PNR; when a change flag is set in the TST, you cannot issue a
ticket. Before overriding the change flag, you must first check whether
the fare is still valid or whether the itinerary needs repricing before the
ticket is issued.
Stocks and In the Stock field, enter the stock reference to use. Example: F1. The
Printers maximum number of characters is 4.
In the Printer field, enter the reference of the printer to use, if it is
different from the default. Example: AA1968. The maximum number of
characters is 6. For ticket printers, the default value is the printer
associated with the default ticket stock. For general printers, the
default value is taken from the BPR (Broadcast Printer Reference)
indicator in your local security.
If you don't know the references, click on to display a list of

available ticket stocks and associated printers.
Validate Select the Validate without Issuing check box to check if all
without mandatory elements are present in the PNR, without issuing the ticket.
Issuing The mandatory elements are market-specific.
Validating In the Validating Carrier field, enter the two-letter airline code of the
Carrier validating carrier. Example: AF.
If you've already entered an airline in the PNR, you can override it in
the Override Validating Carrier field that is displayed instead.
If you don't know the airline code, enter the airline name, then click on
to encode it.
Open Return Select the Open Return check box to issue a ticket with an open
return.
An open return flight has the same airline, connecting points, and class
of service as the outbound flight, but no return date or time is specified.
Use this option when your customer does not want to specify a date or
time for the return trip.
The airfare for a trip with an open return is usually more expensive
than a trip in which a return flight is booked.
8 Edition 1.0
Grouping From the Grouping drop-down list, select whether you want to issue
the ticket only for the infants, or only for the adults and children in the
PNR.
If you don't select any value, all passengers in the PNR are ticketed.
If you have more than one infant in the PNR and you want to issue
tickets for only some of them, you must add a passenger association.
The system will issue the tickets for the infants associated to the
selected passengers.
Agent Sign From the Agent Sign drop-down list, select an agent sign.
This field memorizes the values that you entered previously. You can
then select a value from the drop-down list. From the same drop-down
menu, you can also set a default value, delete an item from the list, or
reset the initial values.
Boarding Clear the Boarding Pass check box if you don't want to issue the
Pass / Print customer's boarding pass with the ticket.
Boarding If you select the option Print Boarding Pass Only, a pop-up window
Pass Only appears. Enter the print options that you want, then click on OK. The
(US market print options include:
only) • OPTAT (Transitional Automated Ticket stock): Produces a ticket
"booklet" containing eight carbonized coupons, including an agent,
auditor, and credit card coupon, four flight coupons, and a
passenger receipt. Boarding passes must be issued separately.
• ATB (Automated Ticket/Boarding Pass): Produces a ticket that
has single-copy, non-carbonized coupons or "cards." ATB tickets
include agent, charge card, and auditor coupons; a passenger
receipt and a coupon for each flight segment. Each flight coupon
includes a detachable boarding pass.
• Duplicate: Issue a duplicate boarding pass if the original is
damaged or lost.
• Infant: To print a boarding pass for an infant. You can print a
boarding pass for an infant when the adult traveling with the infant
already has a boarding pass, and the status code for the SSR
seating element is HS. Tickets and boarding passes are
automatically printed for infants traveling on international
itineraries. This option is only available for OPTAT tickets.
• Satellite Printer: With the appropriate security arrangements and
equipment, you can direct tickets and boarding passes to a remote
or satellite ticketing location. Before you can transmit these
documents, your office administrator needs to create a Distribution
Profile Record (DPR) that identifies the satellite location and
indicates the coupons (auditor, agent, etc.) to be transmitted there.
You may send all coupons to the other location, or print some
coupons at your location and some at the other location.
You can only issue a boarding pass for flight segments that have
associated SSR seating elements with confirmed status, HK or KK. If
not all of the air segments have associated SSR seating elements,
boarding passes will be issued for the confirmed segments only.
When you issue a boarding pass, the status in the seating element is
changed to HS and the SSR elements in the PNR are updated with the
new status.

Print Specific Select this option to print one of these documents (available options
Coupon depend on your office profile):
• Audit coupon
• Agent coupon
• Passenger coupon
• Credit card charge form
• Flight coupons
• Mini itinerary
Temporary Select this option to print the ticket in temporary ticketing (TY) mode.
Ticketing Use temporary ticketing mode for itineraries with only open segments,
Mode for shuttle flights where confirmed reservations are not allowed, and for
staff discounts when the flight status is 'space available'.
The temporary ticketing function allows you to create a PNR and a
TST, and to generate a ticket. When the ticket has been issued, the
PNR is not permanently stored. Since the PNR is not stored, you only
need to enter the elements that are required for ticketing purposes.
Exchange Select the Exchange Ticket check box if you are manually reissuing a
Ticket ticket.
(market-
specific)
Remote To print the document at a remote location, fill in either the Remote
Location / Office ID field or the DPR Name field:
DPR Name In the Remote Office ID field, enter the Office ID of the destination
(depending site. Example: NCE1A031. The maximum number of characters is 9.
on your In the DPR Name field, enter the DPR identification of the destination
settings) site. Example: 22. The maximum number of characters is 20.
The system memorizes the values that you entered previously in the
fields and adds them to the drop-down list. From the same drop-down
menu, you can also set a value as the default, delete an item from the
list, or reset the initial values.
See also Printing at a Remote Location on page 25 for more
information.
10 Edition 1.0
Override In the Override Date field, enter a past or future date to override the
Issue or TST date printed on the ticket. Example: 05AUG05 or 2005/08/05 or
Dates 05/08/05
(depending The format used to enter the date is market-specific.
on your
settings) Alternatively, click on to select a date from the calendar that
appears. Only the date range allowed by the BDT and FDT indicators
in your office profile are displayed.
This option lets you price an itinerary using an earlier date than the
date on which you issue the invoice. This is especially helpful when the
fare has expired, or is no longer valid.
The fare and fare rules are applied on this date, but the routing and
currency conversion are applied on the invoice issue date.
The date that will appear on the invoice is the date on which you issue
the invoice, not the date you type in this field.
If you want to override a past date TST with today's date, select the
Override TST with Today Date check box.
When you override a past date TST, the pricing indicator sent in the
Interface Record is changed to an 'M' for manual. The pricing indicator
in the TST is also changed to an 'M'.
If there is no TST present, a TST is automatically created with the fare
coming into effect on the date you enter in this field. If there is an
existing TST, the stored fare is used. A special code is printed on the
ticket to show that the ticket price has been adjusted.
Airline Stock This option is only available for e-tickets.
Provider It allows you to issue an e-ticket in direct distribution mode for markets
where there is no BSP or ARC.
In this case you need to select the airline on whose stock you will issue
the e-ticket. The Airline Stock Provider drop-down list displays the
airlines on whose stock your office is authorized to issue, void and
refund tickets.

E-Ticket Receipt Options

If you select the E-Ticket Receipt check box in the Issuing tab, you can do the
following:
on page 7 for more information.
• Click on Preview... to preview the e-ticket itinerary receipt in a separate
window. Toolbar icons are provided to copy the receipt, print it or save it to a
file.
If you save the file, it will be saved to the following path: C:\Documents and
Settings\[userID]\Application Data\Amadeus\ITR
The file name consists of PassengerName_RecLoc_Date.txt and can be
modified. Example: FoxAlan_AB67YH_14NOV2008.txt
Table: E-Ticket Receipt Options
Printer In the Printer field, enter the reference of the general printer to use.
Example: AA1968. The maximum number of characters is 6.
If you don't know the reference, click on to display a list of available

printers.
For ticket printers, the default value is the printer associated with the
default ticket stock. For general printers, the default value is taken
from the BPR (Broadcast Printer Reference) indicator in your local
security.
(depending on site. Example: NCE1A031. The maximum number of characters is 9.
your settings) In the DPR Name field, enter the DPR identification of the destination
site. Example: 22. The maximum number of characters is 20.
information.
12 Edition 1.0
Fax In the Fax Country Code field, enter the two-letter country code of
where the fax is being sent. Example: FR.
If you don't know the country code, enter the country name, then click
on to encode it.
In the Fax Number field, enter the fax number of the recipient.
Example: 8867794640.
Alternatively, click on to select a fax number from the window that

appears.
In the Fax Nickname drop-down list, enter the nickname you created
for the fax recipient. Example: ANNA.
The values that you enter are memorized by the system. They will be
available for selection from the drop-down list the next time you start
the application.
Provided your office has the required authorization and your terminal
is registered to Amadeus Fax, you can send any invoice, itinerary, or
e-ticket receipt to a fax number.
E-mail In the E-mail Address field, enter the e-mail address where you want
to send the document. Example: chris.smith@yourcompany.com.
Alternatively, click on to select an e-mail address from the list that

appears.
In the E-mail Nickname drop-down list, enter the nickname you
created for the e-mail recipient. Example: MIAMI.
The values that you enter are memorized by the system. They will be
available for selection from the drop-down list the next time you start
the application.
Remarks In the Remark field, enter the remarks that you want printed out on
the e-ticket receipt. Example: 1-3.
If you don't know the numbers, click on to display a list of PNR

remark elements.
Duplicate Select the Duplicate check box to issue a copy of the e-ticket receipt.
Language From the Language drop-down list, select the language for the e-
ticket receipt. Example: German. The default value is taken from the
office profile indicator DLI.

MCO Options
If you select the MCO check box in the Issuing tab, you can do the following:
• Click on Display TSM... to open the TSM screen as in the PNR area.
Table: MCO Options

Select MCO In the Select MCO field, enter the TSMs that you want to issue.
Example: 1,3.
If you don't know the numbers, click on to display the list of all
MCO elements.
Stocks and In the Stock field, enter the stock reference to use. Example: F1. The
Printers maximum number of characters is 4.
In the Printer field, enter the reference of the general printer to use.
Example: AA1968. The maximum number of characters is 6. For
ticket printers, the default value is the printer associated with the
default ticket stock. For general printers, the default value is taken
from the BPR (Broadcast Printer Reference) indicator in your local
security.
If you don't know the references, click on to display a list of

available stocks and printers.
14 Edition 1.0
Location / DPR Office ID field or the DPR Name field:
Name In the Remote Office ID field, enter the Office ID of the destination
(depending on site. Example: NCE1A031. The maximum number of characters is 9.
your settings) In the DPR Name field, enter the DPR identification of the destination
site. Example: 22. The maximum number of characters is 20.
menu, you can also set a value as the default, delete an item from
the list, or reset the initial values.
information.
Validate Select the Validate without Issuing check box to verify the
without Issuing information in the MCO without issuing it.
Name List Select the Print Name List check box to print the list of passenger
names in the TSM.
By updating the transitional stored MCO (TSM), you can add up to 99
supplementary names for the automated MCO. You can print the
supplementary name list on the default broadcast printer for your
office.
Sale Indicator Select the Sale Indicator check box to print out the self-sale indicator
on the MCO.
Print Specific Select this option to print one of these documents (available options
Coupon depend on your office profile):
• Audit coupon
• Agent coupon
• Credit card charge form
Print Name Select the Name List Only check box to print only the passenger
List Only names in the TSM, without the TSM itself.
Temporary Select this option to print the ticket in temporary ticketing (TY) mode.
Ticketing Use temporary ticketing mode for itineraries with only open
Mode segments, for shuttle flights where confirmed reservations are not
allowed, and for staff discounts when the flight status is space
available.
The temporary ticketing function allows you to create a PNR and a
TST, and to generate a ticket. When the ticket has been issued, the
PNR is not permanently stored. Since the PNR is not stored, you only
need to enter the elements that are required for ticketing purposes.

Invoice Options
If you select the Invoice check box in the Issuing tab, you can do the following:
• Fill in the fields as described in the tables below.
• Click on Options or Fare Options to add or remove fields. Refer to
Customizing Print Options on page 7 for more information.
• Click on Preview... to preview the invoice in a separate window. Toolbar
icons are provided to copy the invoice, print it or save it to a file.
Settings\[userID]\Application Data\Amadeus\Invoice
n Fields available from the Options tab (refer to Table: Invoice Options from the
Options tab)
o Fields available from the Fare Options tab (refer to Table: Invoice Options from
the Fare Options tab)
16 Edition 1.0
Table: Invoice Options from the Options tab
Type From the Type drop-down list, select the type of invoice to issue.
(always Choose between:
available) • Extended Individual Invoice (INE) - An extended document per
traveler for each name in the PNR.
• Extended Joint Invoice (INEJ) - One extended document for all
names in the PNR. Note: If you try to issue a joint invoice and
have associated PNR items to specific passengers, you may
receive an error message.
• Basic Individual Invoice (INV) - A basic document for each name
in the PNR.
• Basic Joint Invoice (INVJ)- One basic document for all names in
the PNR.
An invoice is an accountable document that includes information from
your office profile, from the PNR, and from Amadeus database tables.
An invoice provides pricing information, and includes either a basic or
extended itinerary depending on the type you request.
Segments In the Select Segments field, enter the segment association. Example:
Selection 1-3.
Example: AA1968. The maximum number of characters is 6. For ticket
printers, the default value is the printer associated with the default
ticket stock. For general printers, the default value is taken from the
BPR (Broadcast Printer Reference) indicator in your local security.

general printers.
on to encode it.
Example: 8867794640.

appears.
fields and adds them to the drop-down list.
Provided your office has the required authorization and your terminal is
registered to Amadeus Fax, you can send any invoice, itinerary, or e-
ticket receipt to a fax number.


appears.
Remarks In the Remark field, enter the remarks that you want printed out on the
invoice. Example: 1-3.
If you don't know the numbers, click on to display the list of PRN
remark elements.
Hotel Terms Select the Print Hotel Terms check box to add the hotel terms on the
invoice.
Override In the Override Invoice Number field, enter the invoice number to be
Number used instead of the next invoice number. Example: 0001254. The
maximum number of characters is 10.
Override Enter an earlier date to substitute for the current date when pricing the
Date itinerary. Example: 05AUG05.
Note: The format used to enter the date is market-specific.
Copy In the Copy Invoice Number field, enter the number of the invoice you
want to copy. Example: 6699305. You can print or fax a copy of a
previously issued invoice as long as the original invoice was issued
within the past seven days. The copy will have the same invoice
number as the original.
Language From the Language drop-down list, select the language for the invoice.
Example: German. The default value is taken from the office profile
indicator DLI.
Time Format From the Time Display drop-down list, select the time format in which
to print the invoice. The invoice is printed with the time format (12-hour
or 24-hour clock) you have associated to your agent sign. Select
another time format to override your time format preference. Example:
12-hour clock (12:00).
(depending site. Example: NCE1A031. The maximum number of characters is 9.
information.
Select TST In the TST field, enter the TSTs to issue. Example: 2-4.
and MCOs
If you don't know the numbers, click on to display a list of available
(depending
TSTs in the PNR.
on your
settings) In the Select MCO field, enter the MCOs to issue. Example: 2-4.
If you don't know the numbers, click on to display a list of available

MCO elements in the PNR.
18 Edition 1.0
Table: Invoice Options from the Fare Options tab
Hide Fare Select the NO FARE Text/Specific Amounts check box to issue an
(No and invoice showing no airfare amounts (0.00 is printed in all airfare areas).
Bulk) Alternatively, enter the base fare and tax amounts in the appropriate
fields to issue an invoice with specific airfare amounts. The total airfare is
calculated by adding together the base fare and tax amounts.
Select the BULK Text/Specific Amounts check box to issue an invoice
showing the word BULK for all airfare amounts.
Alternatively, enter the base fare, equivalent fare, tax, or total amounts in
the appropriate fields to issue an invoice with specific amounts.
Otherwise the word BULK is printed in these areas.
Base Fare In the Base Fare field, enter the amount you want shown in the airfare
section of the invoice. Example: 1200.00.
If you selected the NO FARE option, either 0.00 is printed in the air fare
section of the invoice, or the amount you type in this field. If you selected
the BULK option, either BULK is printed in the air fare section of the
invoice, or the amount you type in this field.
Equivalent In the Override Equivalent Fare field, enter the amount that you want
shown in the air fare section of the invoice.
Enter an amount in this field only when the customer is paying for the
ticket in a currency other than the currency used for the base fare.
Tax In the Tax field, enter the amount you want shown in the tax section of
the invoice.
If you selected the NO FARE check box, either 0.00 is printed in the tax
section of the invoice, or the amount you enter in this field. If you
selected the BULK check box, either BULK is printed in the tax section
of the invoice, or the amount you enter in this field.
VAT In the VAT Override field, enter the VAT amount you want shown in the
VAT section of the invoice.
Total In the Total field, enter the amount you want shown in the total section of
the invoice.
This field is used with the BULK option only. If you selected the NO
FARE option, this amount is calculated automatically.

Itinerary Options
If you select the Itinerary check box in the Issuing tab, you can do the following:
• Click on Preview... to preview the itinerary in a separate window. Toolbar
icons are provided to copy the itinerary, print it or save it to a file.
Settings\[userID]\Application Data\Amadeus\Itinerary
Table: Itinerary Options
Type From the Type drop-down list, select the type of itinerary to issue.
(always Choose between:
available) • Basic Individual Itinerary (IBP) - A basic document for each
name in the PNR.
• Basic Joint Itinerary (IBPJ) - One basic document for all names
in the PNR.
• Extended Individual Itinerary (IEP) - An extended document per
traveler for each name in the PNR.
• Extended Joint Itinerary (IEPJ) - One extended document for all
names in the PNR. Note: If you try to issue a joint itinerary and
have associated PNR items to specific passengers, you may
receive an error message.
• Mini-Itinerary (IMP) - If you choose to print a mini-itinerary (only
available for the German market), all the other fields are disabled,
except the Language field. The mini-itinerary is printed on blank
paper. A mini-itinerary must have at least one air or rail segment to
print. The PNR must contain a form of payment element (FP), a
commission element (FM), a valid fare, and a validating carrier;
however it must not contain an FO element.
20 Edition 1.0
Selection 1-3.
printers, the default value is the printer associated with the default ticket
stock. For general printers, the default value is taken from the BPR
(Broadcast Printer Reference) indicator in your local security.

general printers.
on to encode it.
Example: 8867794640.

appears.

appears.
Remarks In the Remark field, enter the remarks that you want printed out on the
invoice. Example: 1-3.
If you don't know the numbers, click on to display the list of PRN
remark elements.
Duplicate Select the Duplicate check box to issue a copy of the itinerary.
Language From the Language drop-down list, select the language for the invoice.
Example: German. The default value is taken from the office profile
indicator DLI.
Time Format From the Time Display drop-down list, select the time format in which
to print the itinerary. The invoice is printed with the time format (12-hour
or 24-hour clock) you have associated to your agent sign. Select
another time format to override your time format preference. Example:
12-hour clock (12:00).

DPR Name In the Remote Office ID field, enter the Office ID of the destination site.
(depending Example: NCE1A031. The maximum number of characters is 9.
information.
Insurance Certificate Options

If you select the Insurance Certificate check box in the Issuing tab, you can do
the following:
• Click on Preview... to preview the insurance certificate.
Table: Insurance Certificate Options
Selection 1-3.
printers, the default value is the printer associated with the default ticket
stock. For general printers, the default value is taken from the BPR
(Broadcast Printer Reference) indicator in your local security.

general printers.
22 Edition 1.0
If you don't know the country code, enter the country name, then click on
to encode it.
In the Fax Number field, enter the fax number of the recipient. Example:
8867794640.

appears.
In the Fax Nickname drop-down list, enter the nickname you created for
the fax recipient. Example: ANNA.
E-mail In the E-mail Address field, enter the e-mail address where you want to
send the document. Example: chris.smith@yourcompany.com.

appears. .
In the E-mail Nickname drop-down list, enter the nickname you created
for the e-mail recipient. Example: MIAMI.
Duplicate Select the Duplicate check box to issue a copy of the insurance
certificate.
Language From the Language drop-down list, select the language for the insurance
certificate. Example: German. The default value is taken from the office
profile indicator DLI.

Car E-Voucher Options

If you select the Car E-Voucher check box in the Issuing tab, an e-voucher
number will be generated and a print acknowledgement will be added to the car
segment in the PNR.
The following fields are available (you can add or remove these fields from the
Options tab, as described in Customizing Print Options on page 7):
Table: Car E-Voucher Options
Select If the PNR contains more than one car segment, enter the segment
Segments association in the Select Segments field. Example: 1-3.
If you don't know the segment number, click on to display the list of
all segments in the PNR.
Billing The billing number identifies the travel agency or the company for
Number which the car booking is made.
You can enter the billing number as follows:
• Automatically from the Travel Preferences Manager
If Travel Preferences Manager is active and if a car company
profile is open, the Use Automatic Travel Preferences Manager
option is available. Select it to use the record locator of the car
company profile currently open as the billing number.
If this option is displayed, but if it is greyed out, no car company
profile is open.
• Automatically from the car segment
If a billing number was entered in the car segment, it will
automatically be taken into account.
• Manually
If no billing number has been entered or if you want to overwrite
the automatic value, enter the billing number as follows:
- Select A from the Type list box to enter the travel agency's
IATA office ID or an Amadeus company record locator. In the
Number field, enter six or eight alpha-numeric characters.
- Select C from the Type list box to enter a billing number of
the car provider. In the Number field, enter up to 25 alpha-
numeric characters.
If no billing number is entered, the travel agency's IATA number will be
used by default.
24 Edition 1.0
Voucher Select a voucher value.

Value If a voucher value was entered in the car segment, it will automatically
be selected.
Choose between:
• Full Credit if the car company has negotiated credit terms with an
agency or a company. In this case, the voucher will be used to bill
the agency or company.
• Group Days Apply if the car rental is part of an inclusive tour that
can include other services such as flight and hotel charges. The
voucher will not show a value.
• Nil Value to issue an e-voucher with a zero amount. The voucher
is issued as a confirmation for a rental car. The passenger is
responsible for paying the rental charges.
• Special Amount to issue a voucher that covers the full or partial
payment for a rental car. Enter the amount and the three-
character currency code.
Passenger This field is mandatory if the PNR contains more than one passenger
Selection or if you want to reprint an e-voucher.
In the Select Passengers field, enter the passenger association.
Example: 2,4.
Printing at a Remote Location

You can print tickets or other documents at a remote location in the following
ways:
• Using a Remote Office
The office that is going to receive the print request and print the ticket or
invoice must have a Document Bank (DCB) created with ticket (OPTAT) or
stock control (OPATB) numbers and invoice numbers.
If the receiving office is a remote or branch office (real agency), it creates the
DCB. The stock is normally managed by the branch or remote office and not
the host.
If the receiving office is an STP site, the host (sponsor) must create the DCB
for the STP site. The stock is always managed by the host.
• Using a DPR
With the appropriate security arrangements and equipment, you can direct
tickets and boarding passes to a remote or satellite ticketing location.
Before you can transmit these documents, your office administrator needs to
create a Distribution Profile Record (DPR) that identifies the remote or
satellite location and indicates the coupons (auditor, agent, etc.) to be
transmitted to it. You may send all coupons to the other location, or print
some coupons at your location and some at the other location.

Issuing Documents from the PNR

You can issue the customer's travel documents from the PNR tab or from the
PNR Summary, without moving to the Ticket and Documents module.
In this case, the documents will be printed according to your default settings in
the Issuing tab in the Ticket and Documents module.
1. In the PNR Summary or in the Quick PNR, select the passengers and/or
segments for which you want to print travel documents.
2. To print the documents, using your ticketing default values, click on , or

click on the arrow at the right of the icon and select 'Issue Tickets and
Documents' from the drop-down menu.
The print process is automatically launched.
To set print options that are different from the current default settings, click on the
arrow at the right of the icon. From the drop-down menu that appears, select 'Go
to Issuing Entry Screen'. You are automatically taken to the Ticket and
Documents area, where you can select document types and the options per
document type. See Issuing Documents from the Issuing Tab on page 6 for more
information.
26 Edition 1.0
Chapter 3
Refund, Void and other Follow-up
Actions
Follow-up actions include post-sales activities to modify a sale, such as

refunding, voiding or reinstating paper and electronic tickets.
You can access follow-up actions from different areas in the application: from the
Follow Up tab in the Ticket and Documents module, from the PNR element and
from the Query report.
The Follow Up tab provides a graphical interface for retrieving and modifying
electronic and paper tickets.
The Follow Up tab is divided into the following sections:
Electronic Ticket
To perform follow-up actions for an electronic ticket, you always need to open the
Electronic Ticket Display first:
1. From the Display E-Ticket drop-down list in the Follow Up tab, select a
search criterion to retrieve the e-ticket display. Example: By ticket number
2. Fill in the fields associated with this option as required. The mandatory fields
are highlighted in yellow.
3. Click on Display.
If only one record matches your request, the Electronic Ticket Display is
opened. If several records match your request, double-click on the e-ticket
record that you want to display from the list that appears.

From the electronic ticket display, you can then, for example, fully or partially
refund, void, revalidate or exchange the e-ticket. For more information, refer to
Working with the Electronic Ticket Display on page 37.
Paper Ticket
The Follow Up tab in the Ticket and Documents module allows you to perform the
following actions for paper tickets:
• Void: Enter the 10-digit airline ticket number and click on the Void button. For
more information, refer to Voiding a Ticket on page 31.
• Reinstate: Enter the 10-digit airline ticket number and click on the Reinstate
button. For more information, refer to Reinstating a Ticket on page 31.
• Refund: To perform a partial refund, enter the 3-digit airline code and the 10-
digit airline ticket number, then click on the Refund button. For more
information, refer to Partially Refunding a Ticket on page 32.
• Full Refund: To perform a full refund, enter the 3-digit airline code and the
10-digit airline ticket number, then click on the Full Refund button. For more
information, refer to Fully Refunding a Ticket on page 32.
Follow-up Actions from the PNR or the Query

Report
You can also access follow-up actions from the PNR fare element or from the
Query report:
Follow-up Actions from the PNR Fare Element

Use the PNR tab or the PNR Summary area to modify the ticketing element (FA
or FH) of the current PNR, for example to refund a document, or to display the
refund record of an already refunded document.
1. From the PNR tab or the PNR Summary area, select an FA or FH element
from the Fare Elements section or select an MCO element.
2. Click on the line, then click on . Alternatively, double-click on the line.

If there is only one document, the Ticketing Follow-Up window is displayed.
28 Edition 1.0
Chapter 3 Refund, Void and other Follow-up Actions
If there are several documents, for example in the case of a Refund, the
Document List window is displayed. Select a document and a follow-up action
and click on OK.
Depending on the ticket type, possible follow-up actions may vary as follows:
Table: Follow-Up Actions Depending on the Ticket Type
Ticket Type Possible Actions
FA with PT (paper ticket) Void. See Voiding a Ticket on page 31.

Refund (Partial). See Partially Refunding a Ticket on page
32.
Full Refund. See Fully Refunding a Ticket on page 32.
Tax Refund. See Refunding Taxes on page 35.
FA with PV (voided paper Re-instate the ticket. See Reinstating a Ticket on page 31.
ticket)
FA with PR (refunded Display the refund record. See Partially Refunding a Ticket
paper ticket) on page 32.
FA with ET (electronic Display the e-ticket record. See Working with the
ticket) Electronic Ticket Display on page 37.
FA with EV (voided Display the e-ticket record. See Working with the
electronic ticket) Electronic Ticket Display on page 37.
FA with ER (refunded Display the refund record. See Partially Refunding a Ticket
electronic ticket) on page 32.
Display the e-ticket record. See Working with the
Electronic Ticket Display on page 37.
FHE Display the e-ticket record. See Working with the
Electronic Ticket Display on page 37.
Modify the PNR element.
FHA or FHM Void. See Voiding a Ticket on page 31.
Refund (Partial). See Partially Refunding a Ticket on page
32.
Full Refund. See Fully Refunding a Ticket on page 32.
Tax Refund. See Refunding Taxes on page 35.
Modify the PNR element.

Follow-up Actions from the Query Report

From the Sales Reports tab, display a Query Report. For more information, refer
to Query Report (TJQ) on page 50.
30 Edition 1.0
Voiding a Ticket
You can void unused tickets within the current sales period.
For e-tickets, you can only void unused coupons with an 'O' (open for use) or 'A'
(airport control) status code, otherwise an error message is returned.
When you void an e-ticket, a void request is sent to the airline. The existing FA
element for that ticket is removed from the PNR, stored in PNR history, and
replaced by a new FA element that includes the V status code, indicating that the
ticket has been voided. The record is also automatically canceled in the sales
report, as long as the cancellation is within the current sales period (CANX code).
All coupon statuses are changed to 'V' (void) in the e-ticket display.
To void a ticket:
1. For paper tickets: In the Follow-Up tab, enter the 10-digit airline ticket
number.
For e-tickets: In the Follow-Up tab, enter or select the e-ticket number and
click on Display to open the e-ticket display.
For alternative ways of accessing follow-up actions, refer to Follow-up
Actions from the PNR or the Query Report on page 28.
2. Click on Void.
3. Click on OK from the confirmation pop-up window.
A message to confirm that the ticket has been voided successfully is displayed.
Reinstating a Ticket
After you have voided a ticket, you can reinstate the ticket.
1. For paper tickets: In the Follow-Up tab, enter the 10-digit airline ticket
number.
2. Click on Reinstate. A confirmation pop-up window is displayed.
3. Click on OK.
A message to confirm that the ticket has been reinstated successfully is displayed

Fully Refunding a Ticket

When a ticket has not been used and the sales period is over, you cannot void
the ticket: you must process a full refund. The refund process is fully automated.
When you refund a ticket, the refund document is printed but not displayed on
your screen. The refund appears on the Query report and is reported to the
BSP/ARC stock provider. The stock provider then settles the refund between the
validating airline and your agency.
1. For paper tickets: In the Follow-Up tab, enter the 3-digit airline code and the
10-digit airline ticket number.
2. Click on Full Refund.
A message to confirm that the refund has been processed successfully is
displayed.
Partially Refunding a Ticket

When a ticket has been partially used and the sales period is over, you cannot
void the ticket: you must process a partial refund. The refund appears on the
Query report and is reported to the BSP/ARC stock provider. The stock provider
then settles the refund between the validating airline and your agency.
When you request a partial refund, the refund record is displayed.
It is automatically filled with the original sales data, if it can be retrieved from the
document database. If no data is retrieved, a blank refund record is displayed and
you have to enter the details of the refund manually. The fields that you are
allowed to change depend on the refund table for your stock provider.
You have to manually change the ticket data in the refund record. You must
delete the used taxes from the refundable tax record before processing the
refund record. If tax data for the refund is not retrieved from the Document
database, you must enter it manually in the refundable tax record.
To partially refund a document:
2. Click on Refund. The Refund Record window is displayed.
32 Edition 1.0
3. From the refund record, update the fields as required.

Note: While updating the refund record, use the Save Changes button to
save your modifications, and the Refresh icon to update the
record display without processing the refund.
For help about a specific field, place the mouse cursor over the field to view
the tooltip. Here is additional information on some of the fields:
- Refund Table: Indicates the refund type: 'M’ for Manual, ‘F’ when data is
retrieved and ‘L’ when the record contains both retrieved and manual
data.
- Document List and Coupon Number table:
Airline Code: The 3-digit airline code. Example: 057
Serial Number: The 10-digit ticket or document number that you are
refunding. Example: 4410586619
Check Digit: The check digit of the ticket or document that you are
refunding. Example: 2
Coupon: Select the unused coupon numbers (1, 2, 3 or 4) to be refunded.
- TKT: Set to Yes if there are coupons to be refunded.
- Authorization: The airline code for refund authorization (up to 14
alphanumeric characters). Example: 10504Q59QBXE9C. For e-ticket
refunds, use the ESAC (Electronic Settlement Authorization Code)
provided by the airline.
- Fare Paid: The original or equivalent fare paid for the document to be
refunded. You can only update the field if no information could be
retrieved.
- Fare Used: If the ticket has been partially used, enter the fare amount of
the coupons that have been used and cannot be refunded.
- Fare Refund: The fare to be refunded (the difference between the fare
paid and the fare used).

- Net Refund: The Net Remit Indicator and the Net Fare to be refunded (if
the document was issued with an incentive ticketing method).
- Tax Refund: The total amount of refundable taxes. If there is only one
tax to refund, enter its amount in this field. Example: 12.92
If more than one tax exists in the document to refund, click on to

display the Refundable Tax Record window. See Refunding Taxes on
page 35 for details.
- Total Refund: The total amount to be refunded: Fare refund + Tax
refund – (Cancellation Fee + Miscellaneous Fee). This field is not
editable.
- Original Issue Info: Original Issue information from the FO element if an
exchange document is to be refunded.
- Commission: The commission that applies to the original sale of the
document you are refunding. Depending on the option button that you
select, enter either an amount (Example: 50.00), or a percentage
(Example: 10).
For BA agents only: In the Commission B field, enter the secondary
commission that allows you to identify the commission values associated
to British Airways Bacchus deals, and to separate them from the regular
commission.
- Cancellation Fee: The cancellation penalty amount or percentage that
applies to the refundable fare amount. Examples: the amount of 50.00 or
the percentage of 19.
- Canx Fee Commission: The commission percentage or amount that
applies to the cancellation penalty charged for the refund. Example: the
percentage of 10 or the amount of 25.00.
- Miscellaneous Fee: The amount of the fee used to cover administration
charges to process the refund.
- Form of Payment Type: The form of payment used for the original sales
(the same form of payment will be used for the refund).
- Form of Payment Amount: The total refund amount.
4. Click on Process Refund to process the partial refund.
displayed. The refund is stored in the document database and the ticket is
displayed with the RFND transaction code in the sales reports.
For an e-ticket, the coupon status is automatically set to 'R' for 'Refunded'.
34 Edition 1.0
Refunding Taxes
If a ticket has not been used or only been partially used, but the fare is non-
refundable, you may still be able to refund certain unused taxes.
You refund the taxes from the Refund Record Window:
2. Click on Tax Refund.
The Refund Record window is displayed. The Fare Used amount is
automatically set to the Fare Paid amount. For more information on the
Refund Record, see also Partially Refunding a Ticket on page 32.
3. From the Tax Refund field, click on to display the Refundable Tax Record
window. Up to 90 taxes can be entered in this window.
4. You may have to manually change the data in the refundable tax record. You
must delete the used taxes. If taxes have been partially used, you must
update the tax values before processing the refund. If tax data for the refund
is not retrieved from the document database, you must enter it manually in
the refundable tax record.
Follow these steps:
- To delete the taxes that have been used
Select the tax to be deleted, then click on Delete Tax. To select several
taxes, select the check boxes in front of the corresponding lines.
When a tax has been deleted, it cannot be added back into the
Refundable Tax Record. In this case you must ignore your action by
clicking on Close and process all taxes again.
- To update the taxes that have been partially used
Enter or modify the tax amount and tax code as required.

- To add unused taxes and tax codes

Click on Add Tax to add an empty line. Then enter the tax amount and
tax code.
- To add tax breakdowns for ZP and XT taxes
In the case of ZP or XT taxes, an additional icon is displayed, allowing
you to enter and see the airport tax breakdowns. Click on to open the
Add Tax Breakdown window.
You can then add or delete taxes and enter city code and amount for
each tax.
Click on OK to validate your update and close the window.
To print the refundable tax list, click on at the top of the window.
5. Once you have updated the Refundable Tax Record window, click on OK,
then on Close to close the window.
The Tax Refund field in the Refund Record is automatically updated with the
total amount of taxes to be refunded.
6. From the refund record, update any other fields as required and click on
Process Refund.
A message to confirm that the partial refund has been processed successfully
is displayed.
36 Edition 1.0
Working with the Electronic Ticket Display

The electronic ticket display provides all the information related to the e-ticket.
From the electronic ticket display, you can perform various follow-up actions,
such as fully or partially refunding, voiding or revalidating the e-ticket.
Note: After performing an action on the e-ticket display, click on to refresh

the coupon status on your display.
Opening the Electronic Ticket Display

From the Follow-up Tab
1. From the Follow-up tab in the Ticket and Documents module, select a search
criterion from the Display E-Ticket drop-down list. Example: By ticket number
2. Fill in the fields associated with this option as required. The mandatory fields
are highlighted in yellow.
3. Click on Display to open the Electronic Ticket Display.
If only one record matches your request, the e-ticket display window is
opened. If several records match your request, double-click on the e-ticket
record that you want to display from the list that appears.
From the PNR Fare Element

1. In the PNR tab or PNR Summary area, select the FA or FH element for an
electronic ticket.
2. Click on the line, then click on . Alternatively, double-click on the line.
From the Sales Report Tab

1. From the Sales Report tab, display a Query Report (see Query Report (TJQ)
on page 50 for details).
2. In the Query report, select a transaction line that shows TKKT in the TRNC
column to indicate an electronic ticket.
3. Click on Display E-ticket.

Electronic Ticket Display Explanation
Table: Abbreviations on the Electronic Ticket Display
Abbreviation or Button Explanation
CFM Confirmation number

LOC Record locator
OD Origin and destination
SI Sales indicator
FCMI Fare calculation mode indicator
POI Place of issue
DOI Date of issue
IOI ARC or IATA number of issuing office
On Airline Stock Provider This check box is selected if the e-ticket was issued in
direct distribution mode for markets where there is no
BSP or ARC.
38 Edition 1.0
Displaying the E-Ticket History

Displaying the history of the current e-ticket display allows you to check the
various updates made on the e-ticket coupons.
1. To display the e-ticket history, click on ETKT History at the bottom of the e-
ticket display.
The Electronic Ticket History window appears.
2. To close the History window, click on Back to ETKT.
Partially Refunding an E-Ticket

When the sales period is closed, you can refund unused e-tickets.
1. To partially refund the e-ticket, click on Refund at the bottom of the e-ticket
display.
The refund record window appears.
2. Change the refund record data as required. For more information, see also
Partially Refunding a Ticket on page 32.
3. Click on Process Refund.
Note: You cannot update the fare paid (TRFU/F) for an e-ticket. The fare paid
is automatically sent from the e-ticket display to the refund record.
Fully Refunding an E-Ticket

When the sales period is closed, you must refund unused e-tickets.
To process a full e-ticket refund, click on Full Refund at the bottom of the e-ticket
display.
The e-ticket record with the new data is automatically displayed.
For more information, see also Fully Refunding a Ticket on page 32.

Refunding the Taxes of an E-Ticket

You can refund only the taxes of an unused ticket, for example, when the fare is
non-refundable.
To refund taxes, click on Refund Taxes at the bottom of the e-ticket display. The
Refund Record window opens. See Refunding Taxes on page 35 for more
details.
Voiding or Reinstating an E-Ticket

After an e-ticket has been issued, you can void the unused e-ticket coupons
within the current sales period. All coupons in the e-ticket record must have a
status code 'O' (open for use) or 'A' (airport control), otherwise an error message
is returned.
To void an e-ticket, click on Void at the bottom of the e-ticket display.
For more information, see also Voiding a Ticket on page 31.
Once you have voided a ticket, the button changes to Reinstate, and you can
undo the void action.
Revalidating an E-Ticket
You can revalidate an e-ticket after any of the following have changed in the
PNR, as long as there is no change to the fare:
• Airline
• Flight number
• Class of service
• Date or time of flight
• Airport of arrival or departure (within the same city)
The prerequisites for an e-ticket revalidation are:
• An FV element showing the validating carrier must be present in the PNR,
and the validating carrier must allow revalidation.
• An FA or FHE element exists in the PNR.
Note: This function is market- and airline-specific.
40 Edition 1.0
To revalidate an e-ticket:
1. Click on Revalidation at the bottom of the e-ticket display. The Electronic
Ticket Revalidation window appears.
2. From this window, you have to select one by one the segments that you
modified in the PNR, and then the associated e-ticket coupon to be
revalidated.
3. Click on Revalidation to launch the process.
Exchanging/Reissuing an E-Ticket
You can exchange an e-ticket if you have made modifications to air segments in
the PNR that lead to a change in the fare, for example if you changed the class,
the airport or the passenger name.
In this case, the original payment is taken into account as a partial payment (the
original FA element is converted into an FO element), and a new FA element is
created for the remaining amount.
The prerequisites for an e-ticket exchange are:
• The PNR has been repriced and a new TST has been created after a
Rebook.
• An FV element showing the validating carrier is present in the PNR, and the
validating carrier allows revalidation.
• An FA or FHE element exists in the PNR.
To exchange an e-ticket:
1. Click on Exchange at the bottom of the e-ticket display.

2. In the window that appears, specify the original and exchange document
details (FO element).
Example: 125-6930453091E1NCE21NOV06/00527100/125-6930453091E1
Where:
125-6930453091E1 Original e-ticket, followed by the e-ticket coupon number

NCE Place of issue
21NOV06 Date of issue
/00527100 IATA number of the issuing office
125-6930453109E1 Exchange e-ticket, followed by the e-ticket coupon number
3. Click on OK to exchange the e-ticket.

A new FA element is added to the PNR and the original payment is displayed as
an FO element.
Displaying the PNR from an E-Ticket

To close the e-ticket display window and go back to the PNR, you can either:
• Click on Display PNR at the bottom of the e-ticket display.
• Double-click on the LOC field at the upper right-hand side of the e-ticket
display.
The e-ticket display window is closed automatically, and the PNR is displayed
instead.
Printing E-Ticket Coupons

Note: This function is market-specific.
At least one coupon in the e-ticket record must have a status code 'O' (open for
use) or 'A' (airport control), otherwise an error message is returned. The coupons
that you want to print do not need to be in sequential order.
To print the e-ticket coupons on an accountable ticket stock, click on Print
Coupon at the bottom of the e-ticket display.
The status of all coupons is changed to 'P' (printed) in the e-ticket display.
Displaying the Original E-Ticket

When an electronic ticket is reissued, the FO element appears on the e-ticket
display. To view the original e-ticket display, you can either:
• Click on Display Origin E-TKT at the bottom of the e-ticket display.
• Double-click on the Form of Origin field on the e-ticket display.
The e-ticket display window is closed automatically, and the old e-ticket display is
opened instead.
42 Edition 1.0
Forcing the E-Ticket Status

Airline offices using the Electronic Ticketing Server (ETS) can change the coupon
status for e-ticket coupons:
1. In the Coupon Status column in the e-ticket display, click on to open the
Force Coupon Status window.
2. In this window, select the coupon numbers for which you want to change the
status.
Note: As you can only select one status at a time, only select coupons
that you want to set to the same status.
3. Select a status from the Status drop-down list and enter an explanation, if
required. Example: Exchanged/Reissued (E).
4. Click on Send to change the status for the selected coupons and return to the
e-ticket display.
Copying or Printing the E-Ticket Display
Click on to print the current e-ticket display.
Click on to copy the e-ticket display to the clipboard. You can then paste it
into a Word document or an e-mail, for example. It will be displayed in the same
way as in cryptic mode.

Chapter 4
Working with Sales Reports
The Sales Reports tab in the Ticket and Documents module allows you to display
reports and queries of the document database, for example statistics for office
accounting, statistics for the completion of sales reports, and ticketing activity
data generated during the current sales period.
All Amadeus Central Ticketing transactions are stored in the document database.
From here they can be reported to the BSP or ARC.
Storage time, sales reporting periods, report types and report layout may vary
depending on your market. Reinstating a canceled sale may be restricted
(BSP/ARC-specific). By default, you can display sales reports up to two months in
the past from the current date.
The following reports are available:
• Query Report (TJQ) (see also Query Report (TJQ) on page 50)
• Daily Report (TJD) (see also Daily Report (TJD) on page 56)
• Transaction Report (TJT) (see also Transaction Report (TJT) on page 54)
• Net Remit Report (TJN) (see also Net Remit Report (TJN) on page 59)
• Summary Sales Period Report (TJS) (see also Summary Sales Period
Report (TJS) on page 60)
• Item Sales Period Report (TJI) (see also Item Sales Period Report (TJI) on
page 63)
• Cross-Reference Report (TJX) (see also Cross-Reference Report (TJX) on
page 65)
• Consolidated Report List (TJL) (see also Consolidated Report List (TJL) on
page 66)
• FOP Report (TJF) (see also Form of Payment Record (TJF) on page 67)
• BSP Monthly Report
• GST Item List Report (TJG)
• BSP Service Fee Summary Report (TJM)
• History Report (TJH)
• Cash Report (TJC)
Other reports may be available, depending on your market.

Displaying a Sales Report

1. In the Sales Reports tab in the Ticket and Documents module, select a report
from the drop-down list:
Example: Query Report (TJQ)
2. Fill in the search criteria fields.
To add or remove search criteria, click on Options to display a drop-down
menu showing all search options to apply to the report. For more information,
see Customizing Search Criteria on page 47.
3. Click on Display Report.
If the report does not fit on one page, a link is provided at the bottom of the
report to display the following pages.
4. Click on Print to print the report. The system prints the full report, not only the
page displayed on your screen.
Note: If you want to print the report on a printer other than the default
printer, enter the printer reference. Example: EB7356. Alternatively,
click on to display the list of available printers.
Depending on the report that you have displayed, you can perform some follow-
up actions.
46 Edition 1.0
Chapter 4 Working with Sales Reports
Customizing Search Criteria

You can customize your screen and display only the search criteria you want to
use for each type of report:
1. Select a report from the drop-down list and, from the Criteria section, click on
Options to display all search options available for the report.
2. Select as many options as you want by clicking on them one by one.
The options listed in the Advanced Options sub-menu (such as the
transaction type or the client ID) are mutually exclusive. You can only select
one advanced option from the list.
Note: The list of available options varies according to the selected sales
report. The options that you select are memorized and used as your
default search criteria the next time you select the report.
Here is additional information on some of the options, in alphabetical order:
• Agent Sign: To display the report for a specific agent, enter the 6-character
agent sign-in code in the drop-down list. Example: 1234AB. Only an agent
with an SU-duty code can access the sales data of another agent within the
same office.
• Airline Stock Provider: For tickets issued directly on airline stock (direct
distribution mode), enter the two-character airline or IATA member code of
the stock provider. Example: LH (Lufthansa). The report will show all
documents validated against this specific pre-printed ticket stock.
• All Offices: When this check box is selected, the reports for all offices
sharing the same agency number are displayed. Only an agent with an SU-
duty code can access the sales data of all offices sharing the same agency
IATA number.
Note for US only: This option displays the sales data of all offices sharing
the same ARC number and located within the same time zone as the host
office.
• Client ID: For PNRs containing an AI element with a 6-character IATA client
code, you can enter this code here or select it from the drop-down list.
Example: 128530. The report will show all documents issued against this
specific client code.
Client codes are codes allocated and managed by IATA on behalf of the
airlines. Each code uniquely identifies a commercial and corporate account.
As a result, each commercial and corporate account does not have to
maintain an individual code with each airline.
• Cross Reference Criterion: (Cross-reference report only)
In the Documents field select one of the following options:
- Ticket number and SCN number: The report shows all ticket numbers
allocated against (OP)ATB Stock Control Number (SCN) ranges.
- SCN number and ticket number: The report shows all (OP)ATB Stock
Control Number (SCN) ranges allocated against ticket numbers.
- Ticket number and invoice number: The report cross-refers the ticket
number with its invoice number.
- Invoice number and ticket number: The report cross-refers the invoice
number with its ticket number.

In the Document Number field, enter the document number, according to the
document type you selected: the 10-digit ticket number, the SCN number or
the invoice number. Example: 6699305015.
• Currency: Enter a 3-letter currency code to display the report in another
currency. Example: USD. Some agencies may be configured to deal with
more than one currency. The system creates one set of reports for each
currency. In order to display the sales made in an alternative currency, you
must add this option to your request.
• Issued From/To: Enter a date in the Issued From (start date) and Issued To
(end date) fields. Example: 12DEC. The system displays the report for a
specific date or date range within the current sales period or within a closed
sales period. The date range can be up to 45 days in the past.
• Only Voided: When this check box is selected, the system displays all
voided (canceled) documents of the current sales period. Both issued and
non-issued documents are included. The system searches for items with the
following transaction type codes: CANX, VSCN.
• Other Office ID: Enter the 9-character office ID of the agency whose report
you want to display. Example: MILIG2345. Only an agent with an SU-duty
code can access the sales data for all agents within another office.
• Sales Period by Period Number: You can also display a report for a closed
sales period by entering the period number. Example: 1 for the most recently
closed period.
• Sales Period by Report Number: To display a report for a closed sales
period, enter the report number (maximum three characters). Example: 22.
The report number is a sequence number and it appears at the top of the
report. It goes up to 999 and then wraps around to start again at zero.
• Satellite Printer Office ID: Enter the 9-character office ID of the satellite
ticket printing (STP) site. Example: NYCUS2345
A satellite office (STP) is not a full travel agency. It is part of the same
corporation as the host office and is located in the same country. It has
limited access to Amadeus functionality. The document print request can only
originate at the host office for delivery to the STP office. A host may have
several STP offices.
Some STP offices have both a terminal and a printer. Other STP offices have
just a ticket printer.
The STP office can only receive the print request, and print the documents.
However, if a terminal is attached, the agent at an STP office can also book
segments, check availability, manage the print queue, and check PNRs. All
print requests must be performed from the host office. The ticket sale is
reported at the host office.
• Stock Provider: Enter the two-letter airline code of the stock provider.
Example: LH (Lufthansa) The report will show all documents validated
against this specific pre-printed airline ticket stock. The stock can also be a
specific neutral stock provided by your BSP/ARC (market-specific). Example:
BDE (in Germany) or BUS (in the US).
• Ticket Delivery Office ID: This feature is market-specific. Enter the 9-
character office ID of the ticket delivery office (TDO) site for which you want
to display the report. A ticket delivery office (TDO) is an office located at an
airport or city location approved for the sole purpose of printing travel
documents on behalf of accredited agents. A TDO scenario is limited to
markets with BSP approval. Example: NYCUS2345.
By default, a report for the most recently closed sales period for all agents is
displayed.
48 Edition 1.0
• Transaction Code: Example: CANX - Canceled sale. In addition to the

codes available from the drop-down list, you can manually enter the following
codes in the field: CANR, MCOA, MD10, MD50, SSAC, SSAD, TORM,
XSBA. For more information, see also Transaction Codes on page 67.
• Transaction Type: The following transaction type groups are available from
the drop-down list:
Code Transaction Type Group Transaction Types Included in the

Group
ADJA Adjustment due to agent ACMA SSAC TAAD

ADJP Adjustment due to provider ADMA RCMS SSAD
AUTS Automated document sale TKTA TKTB TKTT MCOA XSBA
CANX
CCAS Canceled cash sale CANX
CCCS Canceled credit card sale CANX
ETDN ETDN sale (US only) Any sale that contains the ETDN
indicator
INVT Inventory document CANX CANN VSCN PSCN RSCN
BPAS
MANS Manual sale TKTM XSBM TORM PTAM CANX
MCOM
REFD Refund RFND RENM
SALE Sale TKTA TKTB TKTM TKTT CANR
CANX TORM PTAM MCOM MD10
MD50
VOID Voided document CANX CANN VSCN
For more information, see also Transaction Codes on page 67.

• Voided From/To: Enter a date in the Voided From (start date) and Voided To
(end date) fields. Example: 12DEC. The system displays all voided
(canceled) documents for a specific date or date range within the current
sales period or within a closed sales period. The date range can be up to 45
days in the past. Both issued and non-issued documents are included. The
system searches for items with the following transaction type codes: CANX,
VSCN.

Query Report (TJQ)

The Query report contains a list of all documents for a single date or date range
issued within the last 45 days of the current sales period or of a closed sales
period.
Note: In the US market, the date or date range is within the last 30 days. For
Canada and the Bahamas, the date or date range is within the current
sales period.
From the list you can modify, cancel, or reinstate a canceled sale. You can also
display extended data for a specific item. The total fare, tax, commission, form of
payment, agent sign, PNR record locator, and transaction type are all included in
the report.
When you display a Query report, the system includes all satellite ticket printing
(STP) sites and the host site, by default.
Displaying a Query Report

1. In the Sales Reports tab in the Ticket and Documents module, select Query
Report (TJQ) from the drop-down list.
2. Fill in the search criteria and click on Display Report.
Refer to Working with Sales Reports on page 45 for more information on the
search criteria.
50 Edition 1.0
Report Explanation
Table: Explanation of the Query Report
Column Explanation
SEQ NO The sequence number of the transaction, from 00001 to 99999.

An asterisk after the sequence number indicates that the sale has been
confirmed. Once confirmed, a sale can no longer be canceled from or
reinstated in the sales report. It can only be refunded or a new sale has
to be made.
A/L The three-character code for the validating airline of that document.
Note: If you have canceled a ticket as unusable (unused or spoilt
document), you use 954 for neutral BSP stock or 889 to
indicate that it is neutral ARC stock.
DOC The 10-digit document number.
NUMBER
TOTAL DOC Total value of the document, including tax.
TAX The total tax amount collected for each document.
COMM The amount of the commission earned for that sale.
FP The form of payment: either CA for cash or check, CC for credit card
payment, MX for multiple forms of payment (cash and credit card), or
NR for net remit.
PAX NAME The passenger name. The passenger name is limited to a 79-character
display.
AS The last two characters of the agent sign of the issuing agent.
RLOC The six-character record locator.
Note: If a document was issued in temporary ticketing mode (TY),
NOPNR is displayed.
TRNC The four-character transaction code. See Transaction Codes on page
67 for details.
A dash (-) before the transaction type indicates that the transaction is
not reported to the BSP/ARC.
Note: When the TOTAL DOC, TAX, or COMM column does not contain
enough space to show the full amount, the amount is truncated and the
letter T (for 'truncated') appears in the last space of the column.
If there is a refund, the document Total, Tax, and Commission amounts are
displayed with a negative sign '-' next to the amount, otherwise this field is blank.
Displaying the Transaction Details

1. In the Query report, select a transaction line and click on See Details.
2. The Transaction Details report (TJD) appears in a pop-up window. See
Transaction Report (TJT) on page 54 for details.

Voiding a Paper Document from the Query Report

You can cancel registered non-confirmed documents, inventory type documents,
manually registered sales, adjustments, and refund documents from the Query
report. You can only cancel a sale or refund that has not yet been confirmed by
your local BSP/ARC. When you display a Query report, you can identify a
confirmed sale or refund by an asterisk (*), which is displayed next to the
sequence number.
The BSP and ARC define a confirmation rule to indicate when a sale or refund is
confirmed. Once a sale is confirmed, it can no longer be canceled but must be
refunded instead.
Note: You cannot void the transactions with CANN and CANX type codes.
To void a transaction:
1. In the Query report, select a transaction line.
To select several transactions (up to 20), click on the lines one after another.
2. Click on Void, then click on Yes to confirm the action..
The system automatically changes the transaction type code of the document in
the Query report from TKTB for automated ticket sale OPATB to CANX for
canceled sale.
When you void a transaction, the system automatically files (performs an end of
transaction on) the PNR.
Reinstating a Paper Document from the Query Report

Note: This feature is available to specific markets only, and depends on your
office profile settings. It only applies to the transactions with CANN and
CANX type codes.
You can reinstate a canceled sale from the Query report, but only if it has not yet
been confirmed by your local BSP/ARC. Once a canceled sale is confirmed, it
can no longer be reinstated: you must issue a new document instead. When you
display a Query report, you can identify a confirmed sale or refund by an asterisk
(*), which is displayed next to the sequence number.
You cannot reinstate a canceled refund.
To reinstate a transaction:
2. Click on Reinstate.
Note: When you reinstate an electronic ticket to the Query report, be aware
that the status of the electronic ticket is not automatically changed in the
airline ticket database.
52 Edition 1.0
Partially Refunding a Paper Document from the Query Report

You can partially refund sale documents such as paper tickets and MCOs from
the Query report. You cannot refund the transactions with TKTT and RFND type
codes.
When a partial refund is required, you must find out how much you are entitled to
refund, and which taxes can be canceled before you start to process the refund.
Refunds are included in the Query report and reported to the BSP/ARC stock
provider. The stock provider then settles the refund between the validating airline
and your agency.
To partially refund a transaction:
2. Click on Refund.
The refund record is displayed. For more information, refer to Partially Refunding
a Ticket on page 32.
Fully Refunding a Paper Document from the Query Report

From the Query report, you can fully refund sale documents such as paper tickets
and MCOs. You cannot refund the transactions with TKTT and RFND type codes.
When a ticket has not been used you can process a full refund. The refund is
reported on the sales report.
2. Click on Full Refund.
displayed.
Refunding the Taxes of a Paper Document from the Query Report

From the Query report, you can refund the taxes of an unused paper ticket. No
refund will be made on the fare itself. You would do this, for example, when no
fare has been used in the transaction and the fare is non-refundable.
2. Click on Refund Tax.
The refund record is displayed. For more information, refer to Refunding Taxes
on page 35.

Displaying an E-Ticket from the Query Report

For transactions with a TKTT you can open the e-ticket display from the Query
report. From the e-ticket display, you can then perform all follow-up actions, such
as refund, void, reinstate or reissue the e-ticket.
Note: You can only refund e-ticket coupons that have an open status.
To process a partial refund, at least one coupon must have an open
status. For a full refund, all coupons must have an open status.
1. In the Query report, select a transaction line that shows an 'E' after the
document number to indicate an electronic ticket.
2. Click on Display E-ticket.
The E-Ticket Display opens. For details on the available follow-up actions,
see Working with the Electronic Ticket Display on page 37.
Refunded coupons are indicated as refunded in the document database and
in the airline system where the e-ticket record is stored.
Displaying the PNR Attached to a Sales Document

1. In the Query report, select a transaction line
2. Click on Display PNR.
Transaction Report (TJT)

The Transaction report provides you with additional information for any item listed
in the Query, Net Remit or Item Sales Period report. Since you need to specify an
item number, you must first display one of these reports.
Displaying a Transaction Report

• In the Sales Reports tab in the Ticket and Documents module, select
Transaction Report (TJT) from the drop-down list.
Enter the document number and click on Display Report.
• Alternatively, open the Transaction Report from a Query Report (TJQ), Net
Remit Report (TJN) or Item Sales Period Report (TJI):
Select a transaction line and click on See Details.
The Transaction Detail report appears in a pop-up window.
Report Explanation
Table: Explanation of the Transaction Report Header
Field Explanation
AGENCY Agency IATA number

14MAY0X Date of document issue
CREDIT Total credit amount from the Query report (TJQ)
OFFID/AS Reporting office ID, agent sign initials of the ticketing agent and the
agent who made the last modification
ITEM Item number in the document database
54 Edition 1.0
Field Explanation
CASH Total cash amount from the Query report (TJQ)

DOC TYPE Type of document issued
OPATB SALE (OP)ATB Ticket Sale
CANX SALE Canceled Sale
MAN TKT SALE Manual (OP)TAT Ticket Sale
ELEC TKT SALE Electronic Ticket Sale
TOUR ORDER Manually Registered Tour Order
MAN PTA Manually Registered PTA
MAN MCO Manually Registered MCO
AUTO MCO Automated MCO
AUTO XSB Automated Excess Baggage Ticket
MAN XSB Manually Registered Excess Baggage Ticket
ACM Agent Credit Memos
ADM Agent Debit Memos
RECALL COM Recall Commission Statement
REFUND NOTICE Refund with Refund Exchange Notice
MAN REN Refund without Refund Exchange Notice
AUTO DEDUCT Agent Automated Deduction
CURR Currency used
TAX Total tax amount from the Query report (TJQ)
AL/PROV Airline numeric code and stock provider
STATUS Document status: confirmed or pending
COMM Commission amount from the Query report (TJQ)
DOCUMENT 10-digit document number, followed by the last two digits of the last
conjunction ticket (if there is one)
ELEC TKT Data item (transaction) description
SALE
PNR PNR record locator if present. NOPNR is displayed if a document
was issued in temporary ticketing mode.
Table: Explanation of the Main Part of the Transaction Report
Column Explanation
PASSENGER Passenger name and title from the PNR

TOUR IT/BT tour code, if entered in the FT element
INVOICE Invoice number, only applicable if using the print invoice function
FOP1, FOP2, Form of payments from the PNR (maximum three)
FOP3
TAX Tax amount and tax code (up to three)

Column Explanation
DOC1, DOC2 DOC1: Details of document (airline code, 10-digit document

number, check digit, and flight coupons of exchange document or
related document) when a document exchange has been made.
DOC2: Details of second exchange or related document
ORIGIN Original issue document details (airline code, 10-digit document
number, check digit, original date and place of issue, and IATA
number of the issuing office) from the FO element in the PNR, in
case of a reissue.
PURCHASER Name of the purchaser, when the ticket is a Prepaid Ticket Advice
(PTA).
FARE CALC Fare calculation
AUTOMATED Manual or automated pricing indicator
PRICED
Daily Report (TJD)

The Daily report is a summary of all documents issued for a single day within the
current sales period by cash, credit, refund, and adjustment totals. Adjustment
totals are only shown in specific markets.
The Daily report provides an identical format to the Summary Sales Period report
(TJS), but it is used to summarize a single day's data within the current sales
period.
Note (US only): If you enter the value of the document that you take in exchange
when you reissue a document, and it results in a refund, then although the
transaction has a sale type transaction code, it is processed as a refund type and
accumulated under the appropriate cash or credit refund section of the report.
Displaying a Daily Report

1. In the Sales Reports tab in the Ticket and Documents module, select Daily
Report (TJD) from the drop-down list.
Refer to Working with Sales Reports on page 45 if you need more information
on the search criteria.
56 Edition 1.0
Report Explanation
Table: Explanation of the Daily Report
Item Explanation
PAYMENTS X The form-of-payment type per document column.

DOCUM
SALES The sales amount column.
REFUNDS The refund amount column.
BALANCE The balance amounts column. The balance amounts equal the
sales minus the refund amounts.
FARE AMOUNT Reflects the published fare total of all sales and refunds during the
sales period. In the first section of the report this is reflected for
cash payment (CA) and in the second section for credit payment
(CC). In the third section the cash and credit payment amounts are
accumulated (TOT).
For net remit documents the fare amount represents the selling
level.

Item Explanation
TAX AMOUNT Reflects the accumulated total tax value of each document and
transaction type during the sales period.
In the first section of the report this is reflected for cash payment
(CA) and in the second section for credit payment (CC). In the third
section the cash and credit payment amounts are accumulated
(TOT).
If a document is paid for in cash and credit, the total tax value is
shown in the cash section of the report.
DOC AMOUNT Document amount.
Equals the sum of the fare amount and tax amount row for each
column (sales, refunds, and balance) of the report.
(TOT).
COMM Commission amount.
AMOUNT The sum of the fixed commission amounts and the commission
amounts calculated by the commission rate.
(TOT).
For net remit documents, when the amount entered by the agent is
greater than zero, the commission amount is the difference
between the selling level and the net level plus the commission
level (net remit methods 2A/E).
REMIT Remittance amount.
AMOUNT The approximate amount the agency may expect to appear in a
BSP agent billing analysis as the amount owed by the agent. The
remittance amount is the sum of the document amount plus the
commission amount for each document/transaction type.
For net remit transactions (except for method 2A/E), any
supplementary commission due to the agent cannot be calculated.
The supplementary commission is usually calculated by the BSP.
For credit transactions only the commission amount is used in the
calculation in accordance with BSP billing methods.
In the first section of the report the remittance amount is reflected
for cash payment (CA) and in the second section for credit payment
accumulated (TOT).
FORM OF This section reflects the total of all sales and refunds by form-of-
PAYMENTS payment type (CASH, NONREF, CCAX, CCVI, etc.). The sales
minus the refunds equal the balance.
DOCUMENT The document type. The document volume section is only
VOLUME displayed if documents were issued or canceled.
ISSUED The number of all documents issued during the sales period listed
by document type.
CANCELLED The number of all documents canceled during the sales period
listed by document type.
SOLD The difference between the issued and canceled documents listed
by document type.
AMT DOC SOLD The total document amount (DOC AMOUNT TOT) of all sales and
refunds listed by individual document type.
58 Edition 1.0
Net Remit Report (TJN)

The Net Remit report gives you a list of all documents issued using an incentive
ticketing method such as Nego, IT/BT, and Net Remit. The report shows all
documents issued for a single day or date range within the current sales period or
within a closed sales period. The list is numbered to make it easy to modify,
cancel, and reinstate canceled sales from the report. The selling fare, net fare,
commission amount, tour code, and the remit amount are all included in the
report.
Displaying a Net Remit Report

1. In the Sales Reports tab in the Ticket and Documents module, select Net
Remit Report (TJN) from the drop-down list.
Report Explanation
Table: Explanation of the Net Remit Report
Column Explanation
SEQ NO The sequence number of the transaction, from 00001 to 99999.

All numbers in sequence are not shown as the system only shows
items created by that agent sign.
An asterisk after the sequence number indicates that the sale has been
confirmed. Once confirmed, a sale can no longer be canceled from or
reinstated in the sales report. It can only be refunded or a new sale has
to be made.
A/L The three-character code for the validating airline of that document.
Note: If you have canceled a ticket as unusable (unused or spoilt
document), you use 954 for neutral BSP stock or 889 to
indicate that it is neutral ARC stock.
DOC The 10-digit document number.
NUMBER
SELLING The selling fare including all taxes. It is the sum of all forms of payment
of the document. If a sale has been canceled, the text CANCELLED is
displayed.
NET The net amount. This is the amount entered by the agent. If the amount
entered by the agent is zero, then 'N/A' is displayed. If a sale has been
canceled, this field remains blank.
COMM The commission amount. If a sale has been canceled, this field remains
blank.

Column Explanation
TOUR The tour code. If a sale has been canceled, this field remains blank.
CODE
REMIT AMT The remit amount. The difference between the net amount and the
commission amount. If the net amount is zero, then 'N/A' is displayed. If
a sale has been canceled, this field remains blank.
A conjunction ticket is displayed with blanks in all columns except for
the REMIT AMT amount column where 'CNJ' for conjunction ticket is
displayed.
If the selling or the net amount exceeds 10 characters, the system
truncates the amount and displays a 'T' for truncated in the last position
of the field. The same applies for the commission and remit amounts if
they exceed nine characters.
Follow-up Actions
From the Net Remit report, you can do the following:
• Display the Transaction Details Report (TJT)
The Transaction Detail report appears in a pop-up window. See Transaction
Report (TJT) on page 54 for details.
Summary Sales Period Report (TJS)

The Summary Sales Period report is a summary of all documents issued within a
single sales period by cash, credit, refund, and adjustment totals, for the agent
making the request. Adjustment totals are only shown in specific markets.
The system will give you a report from the current sales period, in the default
currency defined in your office profile. This report is not an accounting tool, but
may provide useful figures and totals for office accounting purposes and sales
returns to ticketing authorities such as BSP and ARC.
In the Summary Sales Period report all non-canceled sales and refunds are
summarized in three sections: the cash, credit, and the total section. The split
between credit and cash payment types shows the relative proportions for the
sales period.
Section Four of the report reflects all sales, refunds, and balance amounts by
individual form-of-payment type. Section Five shows the document volume. It lists
the number of documents issued, canceled, and sold, and the total document
amounts sold by document type.
Note (US only): If you enter the value of the document that you take in exchange
when you reissue a document, and it results in a refund, then although the
transaction has a sale type transaction code, it is processed as a refund type and
accumulated under the appropriate cash or credit refund section of the report.
60 Edition 1.0
Displaying a Summary Sales Period Report

1. In the Sales Reports tab in the Ticket and Documents module, select
Summary Sales Period Report (TJS) from the drop-down list.
Report Explanation
Table: Explanation of the Summary Report
Item Explanation
PAYMENTS X The form-of-payment type per document column.

DOCUM
SALES The sales amount column.
REFUNDS The refund amount column.
BALANCE The balance amounts column. The balance amounts equal the sales
minus the refund amounts.
FARE Reflects the published fare total of all sales and refunds during the
AMOUNT sales period. In the first section of the report this is reflected for cash
payment (CA) and in the second section for credit payment (CC). In
the third section the cash and credit payment amounts are
accumulated (TOT).
For net remit documents the fare amount represents the selling
level.

Item Explanation
TAX AMOUNT Reflects the accumulated total tax value of each document and
transaction type during the sales period.
(TOT).
If a document is paid for in cash and credit, the total tax value is
shown in the cash section of the report.
DOC AMOUNT Document amount.
Equals the sum of the fare amount and tax amount row for each
column (sales, refunds, and balance) of the report.
(TOT).
COMM Commission amount.
AMOUNT The sum of the fixed commission amounts and the commission
amounts calculated by the commission rate.
(TOT).
For net remit documents, when the amount entered by the agent is
greater than zero, the commission amount is the difference between
the selling level and the net level plus the commission level (net
remit methods 2A/E).
REMIT Remittance amount.
AMOUNT The approximate amount the agency may expect to appear in a BSP
agent billing analysis as the amount owed by the agent. The
remittance amount is the sum of the document amount plus the
commission amount for each document/transaction type.
For net remit transactions (except for method 2A/E), any
supplementary commission due to the agent cannot be calculated.
The supplementary commission is usually calculated by the BSP.
For credit transactions only the commission amount is used in the
calculation in accordance with BSP billing methods.
In the first section of the report the remittance amount is reflected for
cash payment (CA) and in the second section for credit payment
accumulated (TOT).
FORM OF The form of payment. This section reflects the total of all sales and
PAYMENTS refunds by form-of-payment type (CASH, NONREF, CCAX, CCVI,
etc.). The sales minus the refunds equal the balance.
DOCUMENT The document type. The document volume section is only displayed
VOLUME if documents were issued or canceled.
ISSUED The number of all documents issued during the sales period listed
by document type.
CANCELLED The number of all documents canceled during the sales period listed
by document type.
SOLD The difference between the issued and canceled documents listed
by document type.
AMT DOC The total document amount (DOC AMOUNT TOT) of all sales and
SOLD refunds listed by individual document type.
62 Edition 1.0
Item Sales Period Report (TJI)

The Item Sales period report provides a list of all documents issued within a sales
period with the cash and credit totals against each item. The report is split into
two main sections: sales and refunds.
Note: In markets reporting to ARC, the system creates a weekly ARC report
instead of the Item Sales Period report.
Displaying an Item Sales Period Report

1. In the Sales Reports tab in the Ticket and Documents module, select Item
Sales Period Report (TJI) from the drop-down list.

Report Explanation
Table: Explanation of the Item Sales Period Report
Item Explanation
DOCNUM Column displaying the 10-digit document number.

PAYMENT Column displaying the applicable form of payment (cash, check or
credit card).
If it is a reissue, the document number taken in exchange is shown
and the form of payment for any additional collection.
CREDIT The amount collected by credit card, including tax.
CASH The amount collected by cash or check, including tax.
TAX The tax amount collected for each item (both cash and credit).
COMM The commission amount for each item (both cash and credit).
SALES The sales section information.
This section is created from all items with a TKTA, TKTB, TKTT,
TKTM, PTAM, MCOM, XSBM, MD10, and MD50 transaction type
code. The items are listed by document number.
SALES TOTALS The total amounts of each column in the sales section.
REFUNDS The refunds section information.
This section is created from all items with a RFND and RENM
transaction type code. The items are listed by document number.
REFUNDS The totals of each column in the refund section.
TOTALS
REPORT The report totals are calculated from the previous section's totals
TOTALS according to the formula: sales minus refunds.
NON ISSUED This section is built from all items with transaction type codes
DOCUMENTS CANX and VSCN. The items are listed by document number.
ALL REPORT If the All Offices option is used to display the TJI report, this section
TOTALS indicates the sum of all Item Sales Period report totals (report
totals) for each individual office sharing the same agency IATA
number.
Follow-up Actions
• Display the Transaction Details Report (TJT)
The Transaction Detail report appears in a pop-up window. See Transaction
Report (TJT) on page 54 for details.
64 Edition 1.0
Cross-Reference Report (TJX)

The cross-reference report is only available in markets that print (OP)ATB tickets,
or in markets printing invoices and having the ticket invoice cross-referencing
field (CRF) set to Yes in the Office profile.
The Cross-reference report cross-refers ticket numbers with stock control
numbers and invoice numbers, and vice versa. The system only cross-refers
ticket and invoice numbers if you combine the ticket print and the invoice print
entries. It searches for tickets with transaction codes TKTB (ATB) and TKTT
(electronic tickets).
By default, the system searches for data created by all agents in an office and for
the current date.
Displaying a Cross-reference Report

1. In the Sales Reports tab in the Ticket and Documents module, select Cross-
Reference Report (TJX) from the drop-down list.
Report Explanation
Table: Explanation of the Cross Reference Report
Column Explanation
DOC NUM The 10-digit document number.

The invoice, PNR record locator and the amount columns are left
blank in the case of a conjunction ticket.
The 'E' after the document number indicates an electronic ticket.
INVOICE The invoice number.
This column is left blank in the case of a conjunction ticket.
PNR REC LOC The PNR record locator. NOPNR is displayed for tickets issued in
Temporary Ticketing Mode.
AMOUNT The total amount of the document.

Consolidated Report List (TJL)

The consolidated report list is a list of all item sales period reports (TJI) and
summary sales period reports (TJS) sorted from the highest to the lowest report
number. It is available to specific markets only.
Displaying a Consolidated Report List

1. In the Sales Reports tab in the Ticket and Documents module, select
Consolidated Report List (TJL) from the drop-down list.
Follow-up Actions
From the Consolidated Report list, you can do the following:
• Display a Summary Sales Period report (TJS)
Select a sales period in the report and click on Summary Report.
For more information, see Summary Sales Period Report (TJS) on page 60.
• Display an Item Sales Period report (TJI).
Select a sales period in the report and click on Item Sales Period Report.
For more information, see Item Sales Period Report (TJI) on page 63.
• Display a Query report
Select a sales period in the report and click on Query Report.
For more information, see Query Report (TJQ) on page 50.
66 Edition 1.0
Form of Payment Record (TJF)

The form of payment report lists all the forms of payment against which
documents have been issued for a single day within the current sales period. It is
available to airline agents only. The report consists of four columns: the form of
payment column, the credit column, the debit column, and the balance column.
The period of time over which the form of payment report can be accessed is
airline-specific.
Displaying a Form of Payment Record

1. In the Sales Reports tab in the Ticket and Documents module, select Form of
Payment Report (TJF) from the drop-down list.
Manually Closing the Current Sales Period

Authorized agents can manually close the current sales period:
From the Follow-Up tab in the Ticket and Documents module, click on the
Consolidate Reports button. This will confirm all pending sales and cancellations,
close the current sales period and create sales reports in the document database
for all data and for all agents within your office.
Note: This option is only available for agents with a supervisor duty code and
if the office is configured for it.
Transaction Codes
When the application automatically reports a transaction in the Document
database, it uses transaction codes to indicate the type of document and the
transaction being performed on it.
A transaction code is a four-letter code. They are grouped into five different
groups depending on what type of document and transaction they represent. The
ones with an asterisk (*) are automatically created by the system. The ones
without the asterisk are used to make manual registrations.
Table: List of Transaction Codes
Transaction Code Explanation
Group 1: Sale (SALE)

CANX Canceled Sale (canceled same day as issue)
CANR Canceled Sale with Reversal (canceled after day of issue)
CANN * System Voids, E-Ticket Rejection
CANP Canceled Proforma Document
MCOM Manual MCO Sale
MD50 * Automated MCO Sale

Transaction Code Explanation
MD10 * Automated Excess Baggage Ticket (ATB2)

XSBM Manual Excess Baggage Ticket
PTAM Manual PTA Document
TKTA * Automated Ticket Sale (OP)TAT
TKTB * Automated Ticket Sale (OP)ATB
TKTM Manual Ticket Sale (OP)TAT
TKTT * Electronic Ticket Sale
TORM Tour Order Document
Group 2: Refund (REFD)
RFND Refund (Manual and Automated)
RENM Manual Refund (US only)
Group 3: Adjustment Due to Agent (ADJA)
ACMA Agency Credit Memo
TAAD Travel Agents Automated Deduction (US only)
Group 4: Adjustment Due to Provider (ADJP)
ADMA Agency Debit Memo
RCMS Commission Recall Statement
Group 5: Inventory Type Documents (INVT)
CANX Canceled Non-Issued (OP)TAT Ticket
CANR Canceled Sale with Reversal (canceled after the document has
been reported to the BSP/ARC)
CANN * Canceled System Generated Logical Ticket Number (ATB)
PSCN * Printed Stock Control Number
Note: In the case of refunded or exchanged flight coupons of
an electronic ticket.
VSCN Canceled Non-Issued (OP)ATB Stock Control Coupon
RSCN * Regenerated Stock Control Number
Note: In the case of reprinted ATB audit, agent or passenger
coupons.
BPAS Boarding Pass
68 Edition 1.0
Chapter 5
Maintenance
The Maintenance tab in the Ticket and Documents module provides access to
printer stock management, the print queue and the ticket delivery mechanism.
The Maintenance tab displays the following information:
Document Bank (Stocks and Pre-Registered Stocks Sections)

• Stocks Section
The Stocks section displays the stock references of the stocks that have
been registered to the Document Bank and allocated to a printer.
It shows the stock reference name, consisting of the stock type (F, H, IN) and
a consecutive number for each stock type (F1, F2, F3), the printer on which
the documents will be printed and the document range. Stock references of
the same stock type are numbered consecutively .
Click on to renew the stock of a stock reference. For details, see

Renewing a Stock on page 80.
Click on to adjust the stock. For details, see Adjusting a Stock on page
82.

• Pre-Registered Stocks Section

The Pre-Registered Stocks section displays the stocks that have been
registered to the Document Bank, but that have not yet been allocated to a
printer.
If this section is not displayed, choose Pre-Registered Stocks > Display/Hide
from the menu.
See Working with Stocks on page 72 for more information on stocks, stock
references and pre-registered stocks.
Troubleshooting Section
Click on the Start button to start or resume the ticket printing process. The Ticket
Delivery Mechanism opens. Refer to Working with the Ticket Delivery Mechanism
Click on the Dashboard button to display the Printing Dashboard window. Refer
to Troubleshooting with the Dashboard on page 93 for more information.
70 Edition 1.0
Chapter 5 Maintenance
Menu Options
The following menu options are available from the Maintenance tab:
Table: Menu Options from the Maintenance Tab
Menu Item Explanation
Stock Menu
Renew Renew a stock, i.e., allocate a new stock to an existing
stock reference. See Renewing a Stock on page 80.
Adjust Adjust a stock in a stock reference. See Adjusting a
Stock on page 82.
Refresh Refresh the display.
Stock Reference Menu
Create Create a stock reference. See Creating a Stock
Reference on page 75.
Modify Modify a stock in a stock reference. See Modifying a
Stock on page 83.
Delete Delete a stock reference. See Deleting a Stock
Reference on page 85.
Transfer Transfer a stock from one stock reference to another.
See Transferring a Stock on page 84.
Pre-Registered Stocks Menu
Display/Hide Display or hide the Pre-Registered Stocks section.
Allocate to Stock Reference Allocate a pre-registered stock to an existing stock
reference or convert it to a new stock reference. See
Allocating a Pre-Registered Stock on page 78.
Pre-Register a Stock Create a pre-registered stock. See Creating a Pre-
Registered Stock on page 76.
Delete Delete a pre-registered stock. See Deleting a Pre-
See Working with Stocks on page 72 for more information on stocks, stock
references and pre-registered stocks.
Tool Menu
Printing Queue Display the Printing Queue window. See Working with
the Print Queue on page 86.
Ticket Delivery Display the Ticket Delivery Mechanism window. See
Working with the Ticket Delivery Mechanism on page
90.
Dashboard Display the Printing Dashboard window. See
Troubleshooting with the Dashboard on page 93.

Working with Stocks

Before you can print a ticket or document, you must register the ticket stock in the
Document Bank of your office. This is done in the Maintenance tab of the Ticket
and Documents module.
What is the Document Bank?

There is one Document Bank per office, which is composed of one or more ticket
stocks. If you are using the Amadeus invoice function, the Document Bank also
stores invoice numbers. The Document Bank interacts with document printing
and is updated automatically to show which ticket, coupon or invoice numbers
you have left to use. There is also an alert function to warn you when the stock
level is running low.
The current contents of the Document Bank is displayed in the Stocks and Pre-
Registered Stocks sections of the Maintenance tab.
Access to the Document Bank is controlled by the office profile indicator STC
(Stock Control) and the Local Security indicator TSM (Ticket Stock Maintenance).
What is a Stock, a Stock Reference and a Pre-Registered Stock?

A stock consists of a physical stock of tickets or other documents with a range of
document numbers.
You have two methods of registering stocks in the Document Bank:
• Create a stock reference that is allocated to a printer
To create a stock reference, you must enter the document range, the stock
type and the printer on which the documents will be printed.
Stock references are also referred to as allocated stocks.
The stock references are displayed in the Stocks section of the Maintenance
tab. If they are not displayed, choose Stock > Refresh Stock from the menu.
The stock reference is represented by the one- or two-letter code of the stock
type (for example A for an OPTAT tickets or IN for invoices), followed by a
number. This number is 1 if you have only one stock of the same type. If you
register more than one stock of the same type, the system will automatically
create a new stock reference for each stock type and number them
consecutively (for example A1, A2, A3, etc. if you have three stocks of
OPTAT tickets)
The following actions are available for stock references:
- Create a stock reference. For details, see Creating a Stock Reference
on page 75.
- Renew a stock, that is, allocate a new stock to an existing stock
reference. For details, see Renewing a Stock on page 80.
- Transfer a stock from one stock reference to another. For details, see
Transferring a Stock on page 84.
- Adjust a stock in a stock reference. For details, see Adjusting a Stock
on page 82.
- Modify a stock in a stock reference. For details, see Modifying a Stock
on page 83.
- Delete a stock reference. For details, see Deleting a Stock Reference
on page 85.
72 Edition 1.0
• Create a pre-registered stock that is not allocated to a printer

To create a pre-registered stock, you enter the document range and the stock
type, but you do not yet select the printer.
Pre-registered stocks are also referred to as unallocated stocks.
They are displayed in the Pre-Registered Stocks section of the Maintenance
tab. If this section is not displayed, choose Pre-Registered Stocks >
Display/Hide from the menu.
The following actions are available for pre-registered stocks:
- Create a pre-registered stock. For details, see Creating a Pre-
- Allocate a pre-registered stock to an existing stock reference or
convert it to a new stock reference. For details, see Allocating a Pre-
- Delete a pre-registered stock. For details, see Deleting a Pre-

Stock Type Identifiers

Each stock type has its own one- or two-letter identifier. The following table
describes the most common stock type identifiers.
Table: Stock Type Identifiers
Stock Type Identifier Explanation
OPTAT A Off Premise Transitional Automated Ticket (OPTAT)

This stock contains three tax boxes. It is a neutral stock
type that you receive from your local BSP or ARC.
For this type of document, you register the ticket numbers
printed on each ticket.
TAT C Datablock - Transitional Automated Ticket (TAT)
This is a specific airline stock type, with a pre-printed
header that you receive from the airline directly.
printed on each ticket, followed by the /T- option to enter
the two-character airline code.
OPATB1 E PECTAB - Off-Premise Automated Ticket & Boarding Pass
(OP ATB)
This is a neutral stock type that you receive from your local
BSP or ARC.
For this type of document, you register the stock control
numbers printed on each coupon.
OPATB1 ED Datablock - Off-Premise Automated Ticket & Boarding Pass
(OP ATB)
BSP or ARC.
For this type of document, you register the stock control
numbers printed on each coupon.
OPATB2 F PECTAB - Off-Premise Automated Ticket & Boarding Pass
(OP ATB)
BSP or ARC. For this type of document, you register the
stock control numbers printed on each coupon.
ATB H PECTAB - Automated Ticket & Boarding Pass (ATB)
This is a specific airline stock type, with a pre-printed
header that you receive from the airline directly.
printed on each ticket, followed by the /T- option to enter
the two-character airline code.
INVOICE IN Invoice
This type of document is not an accountable document, and
you print it on a broadcast printer using invoice forms.
For this type of document, you can register any range of
numbers.
74 Edition 1.0
Creating a New Stock

You have two possibilities to register stocks in the Document Bank: You can
create a stock reference and allocate it to a printer, or you can create a pre-
registered stock that is not yet allocated to a printer.
Creating a Stock Reference

To create a stock reference, you must enter the document range, the stock type
and the printer on which the documents will be printed.
1. From the Maintenance tab in the Ticket and Documents module, choose
Stock Reference > Create.
The Create Stock window appears.
2. Fill in the sections as follows:

Stock
- Select the stock type from the drop-down list. For more information on
stock types, see also Stock Type Identifiers on page 74. Example:
OPTAT Neutral 3 tax boxes.
- In the Allocate to Printer field, enter the printer in which the stock is
loaded. Alternatively, click on to select a printer from the list that
appears. Example: SA0142
- If an ATB printer is used, use the Bin field to define the bin in which the
stock is loaded.
- In the From Document field, enter the ten-digit number of the first
document in the stock. Example: 3702601001
In the second field, enter the check digit of the first document.
Example: 5
Note: If you've already set the new ticket stock in the printer, click on
Retrieve to get the next coupon number and check digit automatically.
- Either enter the number of documents in the stock in the Number of
Documents field. By default, the previous value that you entered in this

field is displayed. Example: 1000. The last document number will be

automatically entered in the To Document field.
Or, in the To Document field, enter the ten-digit number of the last
- In the Alert field, enter an alert number of documents if you want to be
warned when the stock level is running low. When printing, the system
will issue a warning when the number of remaining documents in the
printer reaches this alert number. Example: 50
Stock Restricted To
- In the Agent Sign field, enter the ID if only one agent is authorized to
handle this stock. Example: 0011AA
- When the ticket stock is provided by a specific airline, select the two- or
three-character airline code from the Stock Provider drop-down list.
Example: LH.
Note: The list of airline codes is retrieved from your office profile indicator
AAS. Otherwise, this field is not available.
- From the Sales Indicator drop-down list, select whether this stock is used
only for domestic or only for international tickets.
3. Click on OK to validate the stock creation, or on Cancel to close the window.
A new stock reference is added to the Stocks section in the Maintenance tab.
Creating a Pre-Registered Stock

To pre-register a stock, you enter the document range and the stock type, but you
do not yet select the printer.
1. From the Maintenance tab in the Ticket and Documents module, choose
Pre-Registered Stocks > Pre-Register a Stock.
The Create Pre-Registered Stock window appears.
76 Edition 1.0
2. Fill in the sections as follows:

Stock
- Select the stock type from the drop-down list. For more information on
stock types, see also Stock Type Identifiers on page 74. Example:
OPTAT Neutral 3 tax boxes.
- In the From Document field, enter the ten-digit number of the first
Example: 5
field is displayed. Example: 1000. In this case, the last document
number will be automatically entered in the To Document field.
Stock Restricted To
- When the stock is provided by a specific airline, select the two- or three-
character airline code from the Stock Provider drop-down list. Example:
LH.
only for domestic or for international tickets.
3. Click on OK to add this stock to the Pre-Registered Stocks section in the
Maintenance tab, or on Cancel to close the window.
If you later want to allocate this stock to a printer, refer to Allocating a Pre-

Allocating a Pre-Registered Stock

You use the stock allocation function to:
• Allocate a pre-registered stock to an existing stock reference, or
• Allocate a pre-registered stock by creating a new stock reference and
choosing a printer.
Note: At least one pre-registered stock must exist in the Document Bank.
To allocate a pre-registered stock to a stock reference:
1. Select a stock from the Pre-Registered Stocks section in the Maintenance
2. Choose Pre-Registered Stocks > Allocate to Stock Reference from the menu.
The Stock Allocation window appears.
3. Fill in the fields as follows:

Document Range
From the Allocate To drop-down list, select the stock reference to which you
want to allocate the current stock. Example: F1
The drop-down list contains the existing stock references with the same stock
type as the pre-registered stock you selected. In addition, a new stock
reference is generated automatically with the next consecutive number.
Example: F1, F2 and F3 are existing stock references for OPATB2 tickets. A
new stock reference F4 will also be available from the drop-down list.
If you select a new stock reference, the Allocate To Printer field will be
displayed. Enter the printer in which the stock is loaded. Alternatively, click on
to select a printer from the list that appears. Example: SA0142
78 Edition 1.0
Remaining Documents
If you allocate a pre-registered stock to an existing stock reference and there
is a physical stock left in the printer, you have to specify what to do with the
remaining documents. Choose between.
- Delete if you want to use the remaining documents later on.
Deleting the remaining documents removes them from the Document
Bank but does not register them as canceled on the sales report. They
can be registered in the Document Bank again at any time.
- Void if you want to destroy the remaining documents.
Voided documents are registered as canceled on the sales report. This
information is reported to BSP or ARC. The stock type (OP)ATB is
registered as VSCN and (OP)TAT as CANX. Voided documents cannot
be registered again.
Stock Restricted To
Use this section to add stock usage restrictions, or to remove them, if
restrictions existed for the old stock.
- When the stock is provided by a specific airline, select the two- or three-
character airline code from the Stock Provider drop-down list. Example:
LH.
only for domestic or for international tickets.
4. Click on OK to validate the stock allocation, or on Cancel to close the
window.
The Stocks section in the Maintenance tab is refreshed to reflect the new stock
information.

Renewing a Stock
The Renew Stock function allows you to allocate a new stock to an existing stock
reference. You use this function when there are few or no documents left in your
ticket printer.
Note: This registration may be partially automated for ATB two-way printers.
To renew a stock:
1. Select a stock reference from the Stocks section in the Maintenance tab.
2. Choose Stock > Renew from the menu. Alternatively, click on from the
Stocks section toolbar.
The Renew Stock window appears.
3. Fill in the fields as follows:

Document Range to Register
- In the From Document field, enter the number of the first document in the
new stock. It consists of a 10-digit number.
Example: 3702601001
Example: 5
Note: If you've already set the new ticket stock in the printer, click on
Retrieve to get the next coupon number and check digit automatically.
80 Edition 1.0

field is displayed. Example: 1000. In this case, the last document
number will be automatically entered in the To Document field.
Remaining Documents
If there are documents remaining from the previous stock, decide what to do
with them. Choose between:
- Delete if you want to remove the remaining documents from the
Document Bank but without registering them as canceled on the sales
report. They can be registered in the Document Bank again at any time.
- Unallocate if you want to keep the unused documents in the Document
Bank and add them to the list of pre-registered stocks.
Stock Restricted To
Use this section to add stock usage restrictions, or to remove them if
restrictions existed for the old stock.
- In the Agent Sign field, enter the ID of the unique agent authorized to
- From the Stock Provider drop-down list, select the two- or three-
characters airline code, when the ticket stock is provided by a specific
airline. Example: LH
only for domestic or only for international tickets.
4. Click on OK to validate the stock renewal, or on Cancel to close the window.
information.

Adjusting a Stock
Use the Adjust Stock function when you need to realign the next document
number in the Document Bank with the next physical document number in the
printer, for example after a print error has occurred.
To adjust a stock, follow these steps:
2. Choose Stock > Adjust from the menu. Alternatively, click on from the
Stocks section toolbar.
The Adjust Stock window appears.
3. In the Adjust Stock window, enter the last three digits of the next document
number in the printer, without the check digit.
Example: The next document number currently is 0000018235. Due to
printer or stock problems, you have to remove the next five documents from
the printer. In this case you adjust the next document number to 240.
Alternatively, click on Retrieve to get the next coupon number automatically.
4. From the Unused Documents section, select whether you want to delete or
void the unused documents:
- Delete if you want to remove the unused documents from the Document
Bank but without registering them as canceled on the sales report. They
- Void if you want to destroy the unused documents.
5. Click on OK to validate the stock adjustment, or on Cancel to close the
window.
information.
82 Edition 1.0
Modifying a Stock
You use Modify to change the following settings of a stock reference: the
allocated printer, the alert level and the agent restriction. Stock type and
document range cannot be changed.
Note: Use Renew if you need to register a new stock with a new document
range. See Renewing a Stock on page 80 for details. Use Adjust if you
need to adjust the next document number, for example after a printing
problem. See also Adjusting a Stock on page 82.
The Modify function also allows you to remove a stock from a printer and add it to
the pre-registered stocks.
Note: You cannot modify pre-registered stocks.
To modify a stock reference, follow these steps:
2. Choose Stock Reference > ~Modify from the menu.
The Modify Stock window appears.
3. If you want to return the stock to the list of pre-registered stocks for future
use, select the Unallocate Stock check box.
Note: When you check this check box, some other options are disabled.
4. In the Allocate to Printer field, you can change the printer on which the stock
is printed. Example: SA0142
5. If you are using ATB stock, select a different bin number from the Bin drop-
down list.
6. In the Alert field, enter an alert number of documents if you want to be
warned when the stock level is running low. When printing, the system will
issue a warning when the number of remaining documents in the printer
reaches this alert number. Example: 50
7. In the Restricted to Agent Sign field, enter the ID if only one agent is
authorized to handle this stock. Example: 0011AA
8. Click on OK to validate the stock modification, or on Cancel to close the
window.
information.

Transferring a Stock
You can transfer a stock from one stock reference to another stock reference of
the same stock type.
Note: The stock transfer feature is only available if your office ID is set for it.
To transfer a stock, follow these steps:
2. Choose Stock Reference > Transfer from the menu.
The Transfer Stock window appears.
3. In the Transfer Stock window, fill in the fields as follows:

Stock
From the Transfer To drop-down list, select the stock reference to which you
want to transfer the current stock. Example: F2.
The drop-down list contains the existing stock references with the same stock
type as the current stock. If only one stock reference exists, a new stock
reference is automatically created. Example: F1 is the only stock reference
for OPATB2 tickets. A new stock reference F2 will be available from the drop-
down list.
Remaining Documents
If the selected target stock reference contains unused documents, choose
between the following actions:
Deleted documents are removed from the Document Bank but not
registered as canceled on the sales report. They can be registered in the
Document Bank again at any time.
- Unallocate if you want to keep the unused documents in the Document
Bank and add them to the list of pre-registered stocks.
4. Click on OK to validate the stock transfer, or on Cancel to close the window.
84 Edition 1.0
information.
Deleting a Stock
You can delete both stock-references and pre-registered stocks from the
Document Bank.
Note: Deletion may be restricted to a stock provider.
Deleting a Stock Reference

2. Choose Stock Reference > Delete from the menu.
The Delete Stock window appears.
3. From the Remaining Documents section, choose between:

Deleting the remaining documents removes them from the Document
Bank but does not register them as canceled on the sales report. They
4. Click on OK to validate the stock deletion, or on Cancel to close the window.
information.
Deleting a Pre-Registered Stock

1. Select a stock from the Pre-Registered Stocks section in the Maintenance
2. Choose Pre-Registered Stocks > Delete from the menu.
3. In the warning message that appears, click on Yes to confirm the deletion.
The stock is removed from the Pre-Registered Stocks section in the Maintenance
tab.

Working with the Print Queue

The system automatically creates a print queue for each stock reference. There is
one print queue per ticket printer and therefore per stock reference.
A print queue contains items like tickets, MCOs and refunds.
When you issue documents, for example from the Issuing tab, the corresponding
items are automatically sent to the print queue one by one.
To display the Print Queue window, select the Maintenance tab from the Ticket
and Documents module and choose Tools > Printing Queue from the menu.
The Print Queue window shows all documents for a selected stock reference that
are waiting to be physically printed on the printer. They are sent one by one from
the print queue to the Ticket Delivery Mechanism (TDM), which drives the printing
process when you use Amadeus Central Ticketing.
From the Print Queue window, you can perform the following actions: display,
start or stop the print queue for a specific stock reference, arrange or delete print
queue items and transfer print queue items to another queue.
86 Edition 1.0
Displaying the Print Queue for a Stock Reference

Use the Stock section from the Print Queue window to display the print queue for
a specific stock and verify how many items you have sent to print.
1. In the Office ID field, enter the remote Office ID whose print queue you want
to display. Example: NCEA12210
By default, your own Office ID is selected. The field is disabled if remote
ticketing is not allowed in your office.
2. In the Stock field, enter the stock reference whose print queue you want to
display. Example: F2
Alternatively, click on to display the list of all stock references currently in

the Document Bank.
The printer associated to this stock reference is automatically displayed, and
the print queue is started.

Starting or Stopping the Print Queue

The queue must be started to deliver the ticketing items that are waiting to be
printed. By default, the print queues for all stock references are automatically
started.
To stop or restart the print queue for a specific stock reference, you first have to
display it in the Print Queue window, as described in Displaying the Print Queue
for a Stock Reference on page 87.
The status bar displays the current status of that print queue. You can click on the
Stop button to stop it or on the Start button to start it again.
When you start the print queue that contains ticketing items, the system
automatically:
• Shows the status of the print queue as started.
• Shows the status of the first item as 'Printing'. The document is removed
when the printing is complete.
• Renumbers the sequence number (rank) for the remaining items that are
shown as 'Waiting'.
If you want to stop the delivery of items to the ticket printer, you can manually
stop the print queue. If a printer failure is detected, the print queue is stopped
automatically. The items stay on the print queue with a waiting status.
When you stop a print queue that contains ticketing items, the system
automatically:
• Shows the status of the print queue as stopped.
• Shows the status of all items as waiting.
88 Edition 1.0
Reordering Print Queue Items

If you want to print the items in a different order, you can reorder them in the print
queue. You must stop the print queue before you rearrange items.
You can only move one item at a time.
1. Click on the item that you want to move to the top of the queue.
2. Click on from the toolbar.
Deleting Print Queue Items

You can delete one item, a range of items, or all items on a print queue. You
must stop the print queue before you can delete items. You can delete a range of
items only if they follow each other in the queue.
1. Click on the items that you want to delete.
To select all the items in the queue, click on . To cancel the selections,
click on .
2. Click on from the toolbar.

To place a deleted item back in the queue, for example a ticket, you must retrieve
the PNR and re-issue the ticket.
Transferring Print Queue Items to Another Queue

If your office has more than one printer, you can transfer items from one print
queue to another. You can transfer as many items as you like, provided that the
number of items on the target queue does not exceed 100. The items are placed
at the bottom of the target queue.
Before you can transfer items from one print queue to another, the source and
target print queues must be stopped. You can move either one single item, or all
items from the source print queue.
Use the Transfer section to select the stock reference to which the target print
queue belongs.
1. Click on the item that you want to transfer, or click on to select all the
items.
2. In the Transfer section, enter the target stock reference in the To Print Stock
Queue field.
Example: F2
Alternatively, click on to display the list of available stock references.

3. Click on Transfer.

Working with the Ticket Delivery Mechanism

Between the print queue and the printer is the Ticket Delivery Mechanism (TDM).
One item at a time is sent through the TDM. You can display the status of the
TDM for each print queue at any time. The TDM display contains information
about the item that is currently in the delivery mechanism, a status message, an
error message, if applicable, and the possible actions to take to restart the
delivery process.
If a problem occurs, the TDM stops automatically. The first step to take when a
ticket is not printing, or has only partially printed, is to display the TDM. In many
cases, you must intervene manually to fix a problem, before you can attempt to
restart printing.
Use the Ticket Delivery window to:
• Identify where the printing process was stopped and check the properties of
the document being issued as well as its status
• Start and stop the TDM
• Select an action from the list of proposed solutions
• Select a different stock reference and display the corresponding TDM
To display the Ticket Delivery window, select the Maintenance tab in the Ticket
and Documents module and choose Tools > Ticket Delivery from the menu.
Documents Section
You cannot edit this section. The system displays the following information about
the document being issued:
• The document type, for example a ticket
• The record locator of the PNR
• The passenger name
• The status of the document, for example to inform you if it has been reported
or not in the Document database.
90 Edition 1.0
Depending on the status of the TDM, you have to click on Start to relaunch the
printing process, or on Stop to manually stop the printing process.
Possible Actions Section

This section displays one or several possible actions, depending on the printing
problem that has been identified.
Select an action from the drop-down list, and click on OK to launch the proposed
solution. Refer to the table below for explanations on the available actions.
Note: In many cases you must intervene manually to fix a problem, before you
can attempt to restart printing. Once you have fixed any physical or
hardware problems, click on from the main toolbar to refresh the
TDM display and check whether the error messages remain or not. If
the problem persists, you must now select one or several recovery
actions to print your document.
Table: List of Possible Actions
Action Description
Start TDM The TDM has been stopped either automatically or manually.
When you manually stop the TDM, the printer completes the current
ticket but stops before the next one.
When you start the TDM, the system checks the Document database to
verify whether the item that is currently in the TDM has been reported or
not. Although the system reprints the current item from the beginning, it
does not report it a second time. In some markets, if it has been reported,
the system reuses the same ticket numbers.
Purge It may be necessary to remove an item from the TDM, for example if you
TDM have fixed an issue with the printer and the ticket still does not print. The
printing must be stopped to purge the TDM. This action has no impact on
the sales report.
1. If the sale has been reported, you must manually cancel the sale
because the Document Bank is automatically incremented when the
sale is reported.
2. You then retrieve the PNR and reprint the ticket.
3. You must click on Start to open the TDM and start reprinting.
Refresh The TDM display will be updated with the new information. Alternatively,
TDM you can click on from the main toolbar.
Recover This action is only available to ATB 2-way printers, and when the
Printing document has already been reported in the sales report.
The system will resume printing from the coupon number you add to the
entry. Only one ticket number is involved and you do not have to cancel
anything on the sales report.
Start Print The system will automatically open the print queue that was closed. See
Queue Working with the Print Queue on page 86.
Renew You need to allocate new ticket stock to the printer. By selecting this
Stock action, the system will display the Document Bank to renew the ticket
stock. See Maintenance on page 69 and Renewing a Stock on page 80.
Adjust Your document may be damaged and you must cancel it. You have to
Stock display the document bank to adjust the ticket stock, if there is a
discrepancy between the physical stock and the next logical document
number to be printed. See Maintenance on page 69 and Adjusting a
Stock on page 82.
Sometimes, the ticket stock only needs to be repositioned correctly in the
printer. In this case, click on Start once you've unloaded and reloaded the
stock.

Action Description
Modify You have to display the document bank to modify the ticket stock.
Stock Sometimes, you only need to change the stock bin. See Maintenance on
page 69 and Modifying a Stock on page 83.
Display The document has been reported in the Document database but not
Query printed. The system will automatically open the query report, where you
report must cancel the document. Once it is canceled, click on Start to open the
TDM again. See also Working with Sales Reports on page 45.
Stock Section
Use the Stock section to select another stock reference and display the
corresponding TDM.
• In the Office ID field, enter the remote office ID whose TDM you want to
display. By default, your own Office ID is selected. The field is disabled if
remote ticketing is not allowed in your office.
Example: NCEA12210
• In the Stock field, enter the stock reference whose TDM you want to display.
Example: F2
Alternatively, click on to display the list of all stock references currently in

the Document Bank.
The printer associated to this stock reference is automatically displayed.
To select another printer, click on .
92 Edition 1.0
Troubleshooting with the Dashboard

The Dashboard contains all the information you need to troubleshoot the most
common problems occurring during the document printing process with the
Amadeus Central Ticketing Server (CTS).
To display the Dashboard:
• From the Maintenance tab in the Ticket and Documents module, choose
Tools > Dashboard from the menu, or
• Click on the Dashboard button at the bottom of the Maintenance tab.

At the top of the Dashboard window, you select either the stock reference or the
printer whose dashboard you want to display.
The window is split into the following sections:
Ticket Delivery
The Ticket Delivery section shows the printing status of the document currently
being printed. The TDM indicates whether the item is printing without any
problems and whether or not it has been reported to the document database. If a
problem occurs, the TDM stops automatically and an error message is displayed,
together with possible actions to solve the problem.
Click on to open the Ticket Delivery Mechanism window.

For more information, refer to Working with the Ticket Delivery Mechanism on
page 90.
Queues
The Queues section shows all the documents for the selected stock reference
that are waiting to be sent to the Ticket Delivery Mechanism for printing.
Click on to open the Print Queue window.

For more information, refer to Working with the Print Queue on page 86.
Stock
The Stock section shows printer and document range information about the stock
reference currently selected.
For more information on stocks, refer to Working with Stocks on page 72.
Click on to open the Document Bank window. This window displays the same
information and contains the same menu options as the Maintenance tab. See
Maintenance on page 69.
Click on to renew the stock of a stock reference. See Renewing a Stock on

page 80 for details
Click on to adjust the stock. See Adjusting a Stock on page 82 for details.
Sales Reports
The Sales Reports section displays the Query report of the current day with all
the transactions that have been stored in the document database. These are the
transactions that are reported to the BSP or ARC.
For more information, refer to Query Report (TJQ) on page 50.
94 Edition 1.0
Index
issue from PNR, 26

A
Adjust stock, 82 E
Airline stock provider Electronic ticket
sales reports, 47 copy display, 43
Allocate pre-registered stock, 78 display, 37
Amadeus Central Ticketing, 3 display history, 39
force status, 43
B issue, 6
issue from PNR, 26
Boarding pass
issuing options, 7
issue, 6
print coupons, 42
issue from PNR, 26
print display, 43
Electronic ticket display, 37
C E-MCO
Car e-voucher issue, 6
issue, 6 E-ticket
issuing options, 24 copy display, 43
Close sales period, 67 display, 37
Consolidate reports, 67 display history, 39
Consolidated Report List (TJL), 66 force status, 43
Create pre-registered stock, 76 full refund, 32
Create stock, 75 issue, 6
Create stock reference, 75 issue from PNR, 26
Cross reference criterion, 47 issuing options, 7
Cross-reference report (TJX), 65 partial refund, 32
CTS, 3 print coupons, 42
Customize print display, 43
issuing options, 7 refund taxes, 35
sales reports, 47 reinstate, 31
void, 31
E-ticket coupon
D print, 42
Daily report (TJD), 56 E-ticket display, 37
Dashboard, 93 E-ticket history, 39
Database E-ticket in direct distribution mode, 11
sales reports, 45 E-ticket in non-BSP markets, 11
Default settings E-ticket itinerary receipt
ticketing, 6 issue, 6
Delete E-ticket receipt
pre-registered stock, 85 issuing options, 12
print queue items, 89 preview, 12
stock, 85 save to file, 12
stock reference, 85 E-voucher car
Direct distribution mode, 11 issue, 6
sales reports, 47 issuing options, 24
Document bank, 69, 72
Document database, 45 F
Document List window, 29
Documents Follow-up actions
issue from Issuing tab, 6 Follow Up tab, 27

PNR fare element, 28 issue, 6

Query report, 30 issue from PNR, 26
Force e-ticket status, 43 issuing options, 7
Form of Payment report (TJF), 67 partial refund, 32
Full refund, 32 refund taxes, 35
reinstate, 31
I void, 31
Partial refund, 32
Insurance certificate Pre-registered stock
issue, 6 allocate, 78
issue from PNR, 26 create, 76
issuing options, 22 delete, 85
Invoice explanation, 72
issue, 6 Print options
issue from PNR, 26 car e-voucher, 24
issuing options, 16 customize, 7
preview, 16 e-ticket, 7
save to file, 16 e-ticket receipt, 12
Issue insurance certificate, 22
at remote location, 25 invoice, 16
Issue travel documents itinerary, 20
from Issuing tab, 6 MCO, 14
from PNR, 26 ticket, 7
Issuing options Print queue
car e-voucher, 24 display, 87
customize, 7 explanation, 86
e-ticket, 7 start, 88
e-ticket receipt, 12 stop, 88
insurance certificate, 22 Print queue items
invoice, 16 delete, 89
itinerary, 20 reorder, 89
MCO, 14 transfer, 89
ticket, 7 Print travel documents
Issuing tab, 5 at remote location, 25
Item Sales Period report (TJI), 63 from Issuing tab, 6
Itinerary from PNR, 26
issue, 6
issue from PNR, 26
issuing options, 20 Q
preview, 20 Query report (TJQ), 50
save to file, 20
ITR R
issue, 6
issue from PNR, 26 Refund
full, 32
partial, 32
M taxes, 35
Maintenance Reinstate, 31
Ticket and Documents, 69 Renew stock, 80
MCO Reorder print queue items, 89
issue, 6 Reports, 45
issue from PNR, 26
issuing options, 14 S
Modify stock, 83
Sales period
manual closure, 67
N Sales reports, 45
Net Remit report (TJN), 59 customize options, 47
display, 46
O print, 46
transaction codes, 67
OPTAT, 74 transaction types, 49
Original e-ticket, 42 Satellite ticket printing, 48
Start print queue, 88
P Stock
adjust, 82
Paper ticket create, 75
full refund, 32 delete, 85
96 Edition 1.0
Index
explanation, 72 TJD, 56
modify, 83 TJF, 67
renew, 80 TJI, 63
transfer, 84 TJL, 66
Stock provider, 48 TJN, 59
Stock reference TJQ, 50
create, 75 TJS, 60
delete, 85 TJT, 54
explanation, 72 TJX, 65
Stock type identifiers, 74 Transaction codes, 67
Stop print queue, 88 Transaction report (TJT), 54
Summary Sales Period report (TJS), 60 Transaction types, 49
Transfer print queue items, 89
T Transfer stock, 84
Travel documents
TAT, 74 issue from Issuing tab, 6
Tax refund, 35 issue from PNR, 26
TDM, 90 Troubleshooting, 93
possible actions, 91
Ticket
full refund, 32 V
issue, 6 Void, 31
issue from PNR, 26
issuing options, 7 X
partial refund, 32
refund taxes, 35 XT tax, 36
reinstate, 31
void, 31 Z
Ticket and Documents, 3
Ticket Delivery Mechanism ZP tax, 36
explanation, 90
possible actions, 91
Ticketing default settings, 6
Ticketing Follow-Up window, 28

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Amadeus Selling Platform

Type of Change Area/Topic

New functionality • Copy and paste e-ticket display

© 2008 Amadeus s.a.s.

Amadeus Educational Systems and Services

Before You Start ...................................................................................... 1

© 2008 Amadeus s.a.s. - All rights reserved i

Forcing the E-Ticket Status ......................................................................... 43

© 2008 Amadeus s.a.s. - All rights reserved 1

Sales Reports Tab

© 2008 Amadeus s.a.s. - All rights reserved 3

© 2008 Amadeus s.a.s. - All rights reserved 5

Issuing Documents from the Issuing Tab

Customizing Print Options

Ticket and E-Ticket Options

© 2008 Amadeus s.a.s. - All rights reserved 7

Table: Ticket and E-Ticket Options

Option Field Explanations

Passenger In the Select Passengers field, enter the passenger association.

If you don't know the references, click on to display a list of

Option Field Explanations

© 2008 Amadeus s.a.s. - All rights reserved 9

Option Field Explanations

Option Field Explanations

© 2008 Amadeus s.a.s. - All rights reserved 11

E-Ticket Receipt Options

Table: E-Ticket Receipt Options

Option Field Explanations

If you don't know the reference, click on to display a list of available

Option Field Explanations

Alternatively, click on to select a fax number from the window that

Alternatively, click on to select an e-mail address from the list that

If you don't know the numbers, click on to display a list of PNR

© 2008 Amadeus s.a.s. - All rights reserved 13

Table: MCO Options

Option Field Explanations

Passenger In the Select Passengers field, enter the passenger association.

If you don't know the references, click on to display a list of

Option Field Explanations

© 2008 Amadeus s.a.s. - All rights reserved 15

Table: Invoice Options from the Options tab

Option Field Explanations

If you don't know the reference, click on to display a list of available

Alternatively, click on to select a fax number from the window that

© 2008 Amadeus s.a.s. - All rights reserved 17

Option Field Explanations

Alternatively, click on to select an e-mail address from the list that

If you don't know the numbers, click on to display a list of available

Table: Invoice Options from the Fare Options tab

Option Field Explanations

© 2008 Amadeus s.a.s. - All rights reserved 19

Table: Itinerary Options

Option Field Explanations

Option Field Explanations

If you don't know the reference, click on to display a list of available

Alternatively, click on to select a fax number from the window that

Alternatively, click on to select an e-mail address from the list that

© 2008 Amadeus s.a.s. - All rights reserved 21

Option Field Explanations

Insurance Certificate Options

Table: Insurance Certificate Options

Option Field Explanations