Professional Documents
Culture Documents
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Q)What is your reaction to Roadblock done by Volkswagen?( roadblock refers to an
advertiser paying a premium to black out all other advertisers )
Fig 4.1.11
Interpretation
Road blocking strategy adopted by Volkswagen is being appreciated by the consumer,
the
consumer were well aware about this strategy. In fact the consumers believe that they
were
made aware that Volkswagen has arrived in India. In the year 2007 Volkswagen took to
time
to understand the Indian market with its brand Skoda, and eventually opened a
manufacturing
plant in Chakan. Volkswagen spend about $5 million to block any other advertisers. This
strategy was early adopted by Hutch when it became Vodafone.
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Q) Where have u seen different advertisements of Volkswagen
Interpretation:
The maximum number of advertisements was seen in the Newspapers, followed
magazines, TV and others. Times of India and the Hindu being the partner of Volksw
has resulted maximum number customers seeing the advertisements in newspapers.
The auto
magazines are only made for people who want a better insight of the
this Volkswagen concentrated on showing its product and its specifications. They also
paid
publishers extra premium to compare their cars with other brand of cars, and show how
German engineering is made for India. This shows how Vol
drive brand awareness rather than being purely sales driven.
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product; understanding
Volkswagen marketing was meant to
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kswagen
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Interpretation: Etios and corolla had the maximum number of bookings, whereas
land
cruiser and camry had minimum number of bookings. This shows by a developing a
new Q
class Toyota is been able establish itself in
quality promise is also reason for a high demand of Toyota cars in the Indian market
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the lower end sedan sector as well. The Toyota¶s
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Interpretation: The maximum customers buy Toyota because of their Quality
Promise.
quality promise has been executed because of the principles of Kaizen and
Toyota Production System has also one of the reasons its growth in India and all around
the
world.
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Q) What are the reasons of Toyota¶s rising Market Share?
Fig 4.1.15
Interpretation:
Value Delivery Network is considered one of the most important strategies of Toyota, to
capture the Indian market, according to the consumer. How does Toyota design a new
vehicle
made up of thousands of component parts, manage the daily flow of orders and
shipments
with suppliers and assembly plants? Each business operation is different, but all of them
share one common trait: all are systems for creating customer value²value delivery
systems.
A company¶s performance is the direct consequence of how effective the system is
managed.
Companies that operate more efficiently and responsively than their competitors have
better
Managed value delivery systems. Toyota has understood the delivery network in India
and is
capitalising on this. According to the Toyota Customer is the most important thing for
them.
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Q) What do you know about Toyota¶s after sale service?
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According to respondents the after sales service of Toyota is priced at a
Therefore in order to establish,
believes that supplying a vehicle only represents a small part of the relationship
between
them and the customer. For this reason, Toyota is happy to respond to any problems
which
may occur after the vehicle has arrived at its end destination and take great pride in the
level
of satisfaction which many of their customers have shown as a result of their efforts.
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Interpretation: A lot respondent
products, Q- class development is considered to be a prime reason that the Indian
consumers
are interested in buying Etios.
it¶s a great example of multi- channel market
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think that Innovation is Toyota¶s backbone for marketing it
The launch of Etios has been a success story for Toyota itself,
marketing.
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Q) How was your experience at the Toyota Dealership?
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The respondents experience at the Toyota dealership was very good
because
of their Value delivery network .Apart from their sales Toyota believes in creating value
of
their product and for their customers. Considering customer as the most important
person, the
customer believes that Toyota has the right product for them.
Q) How do you rate Toyota promotional strategies used by launching Etios?( Creation
of all
new Q class for Indian Customers. The new Toyota hatchback is said to have been
designed
for the mass volume segment of the Indian market and will compete in the Rs.3-5 lakh
price
band. Toyota is committed to give their customers a Q-Class experience through a
sales and
service network that will be expanded to 150 dealerships by the end of this year.)
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Interpretation:
75% of respondents that the launch of car like etios is outstanding and
attract a new breed of customers;
of Q-class has also impacted people as this car is specially made for India
punch line of Etios is ³My first, India¶s First´.
´Q Promise´ a campaign focused at demonstrating and placing Toyota as a Quality
driven
organizations. This was followed by an all India Tour ³Q Wo
concept. The choice of cities was very unique here«Chandigarh, Lucknow, Mumbai,
Ahmedabad, Pune, Cochin, Chennai, Bangalore, Calicut, Goa, Hyderabad, Vijaywada,
Coimbatore, Bangalore, Bhubaneshwar, Kolkata, Siliguri, Guwahati, V
Jalandhar, Indore, Surat. At first glance one can make out that this is just not a random
selection of cities, these are cities that hold lot of potential and are slowly turning out to
be
biggest markets after the metros. This event ende
2010«symbolic gesture to project that the ETIOS is for India.
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Toyota will able to
Customers who want value for their money. The Creation
Toyota¶s campaign is really a success story .
World Caravan´ with the ETIOS
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in the mean time the social
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channels were very effectively used to drive the concept and the research that went
behind
creating this car. Social channel is the only channel that has the strength and merit of
creating
a 2 way communication. Toyota rightly used this to create a community that can discuss
the
Car and provide feedback and reactions to the ongoing campaigns. Exemplary uses of
social
channel to inform, listens, and respond. I am not sure but I believe; these channels also
enjoyed some exclusivity in terms of information. The exact launch date was first
communicated here followed by a press release.
End of September the New ETIOS website was launched. Facebook and Twitter users
were
the first to know. The website provided information on the ETIOS concept and had
games,
quizzes (all focused towards INDIA First concept). Winners were awarded with some
ETIOS
branded stuff. Website used as a teaser and to further strengthen the India First
message. The
launch of the vehicle was live on this website. One will be surprised to note that the
content
of the website changed the minute the vehicle was officially launched @Bangalore.
Such
meticulous planning and exemplary execution.
The following strategy was a great example of multi-channel marketing. Following were
the
features :
Analyze this information and one will find some best practices for Multi Channel
Marketing:
1. Use the channel as per its Merit
2. Each Channel needs to have its unique message but with a single objective
3. Distribute the three key functions of Marketing( Inform, Engage and Listen) across
channels
4. Create an ecosystem to provide seamless experience to the customers
5. Continuously monitor and study the channel effectiveness
6. See if channels can be provided some exclusivity
We are not sure of the sales figures that ETIOS will have in future, but for the time being
the
marketing team has exactly delivered what they would have envisioned 10 Months
back.
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Q) Where have you seen different advertisements of Toyota?
Interpretation:
Marketing campaign of Toyota is mainly through television and through auto magazines.
Toyota is such well known brand in the Indian market its market¶s itself only
with a new product. The rest of the marketing of Toyota is done with hoardings installed
in
urban cities and with promotional campaigns.
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4.1 Conclusion:
The Indian car market has transformed drastically over the years with more and more
global
car-makers hitting Indian streets aggressively. Volkswagen is a late entrant. While
entering a
new market it is extremely crucial for a company to understand the business viability, to
understand the environment it plans to conduct business in and most importantly to
understand its customers. For Volkswagen this is the right time since the automobile
market
here is now growing at a fast pace and it is expected to touch 2 million by 2014.
According to
the report Volkswagen has the right products to satiate the Indian consumers and to
take
advantage of this growth in the country. According to the response Volkswagen is an
inspirational brand in a country like India. Volkswagen proactively addresses the cost of
ownership and the cost of acquisition for its growing customer family using these two
communication measures thereby enabling quicker purchase decision. The brand has
always
been a desirable one worldwide. In a competitive market like India these small
measures
make Volkswagen products more desirable as it does not revolve around a superbly
engineered car only, but the promise of what it stands for, that is ³a great car means a
great
deal. ³At the company Volkswagen has have clear brand values and all communication
underlines these values and positioning. A German engineered car stands for things like
innovative technology, safety, stability and sturdiness. Volkswagen biggest
differentiation is
that they make this technology accessible across all products thereby ensuring it
touches our
customers in every segment. Volkswagen also eyes a 40% market share by the end of
2018.On the other hand Toyota has based itself on the quality strategy. The customers
are
very happy with launch of etios and the development of Q- class. Toyota marketing
hasn¶t
been mass as Volkswagen but their products and their Quality Promise results
developing
new customer¶s every day.
4.3 Hypothesis Testing
The hypothesis stated earlier ̌Toyota and Volkswagen made the right moves in the
Indian Market and are able to establish their brand which is well recognised
in India̍is
proved positive or true according to my report.
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Chapter 5
5.1 Recommendations:
Volkswagen and Toyota are both doing well in marketing their products. Volkswagen
which
is fairly new in Indian has tried to develop themselves as an inspirational brand for the
Indian
consumer. With their mass marketing campaign they are only concentrating on the
urban
sector in India. In order to increase sales Volkswagen needs open more service centres
and
dealerships and ensure that manufacturing takes place in India only On the other hand
Toyota
is an old player in the Indian; the company understands the needs and aspirations of
the
consumer. Toyota needs to advertise as well as market their product little more with
competition increased by the entry of Volkswagen in India.
5.2 Limitations:
The research study suffers from following limitations:
The Pune market was too vast and it was not possible to cover each and every
customer in the available short span of time.
Generally, the respondents were busy in their work and were not interested in
responding.
Respondents were reluctant to disclose complete and correct information about
themselves and their organization.
Most respondents were reluctant to provide exact information as in why they
preferred particular company¶s car.
The research was conducted in present prevailing conditions. There can be some
fluctuations in the market, which can offset the findings.
The project is carried out for the period of 3 months only.
Measurement of customer satisfaction is complex subjects, which uses non-objectives
method, which is not reliable.
The sample unit were only 100 respondents.
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Bibliography
Journals
1. Marketing Application ProjectåVolkswagen New Beetle
2. Consumer Behaviour in Indian Car Market
3. Determinants of Competitiveness of the Indian Auto Industry
4. Indian Auto Industry An Overview: ACMA
5. Sify Automobile Industry Analysis
6. Volkswagen Power train Strategy .
7. 4ps Toyota
8. Economic Times
9. Auto Car India
5.2.2 Websites
1. http://www.wikipedia.org/
2. http://www.google.co.in/
3. >>
>
4.http://www.acmainfo.com/docmgr/Status_of_Auto_Industry/Status_Indian_Auto_Indus
try.
pdf
5.http://www.angelfire.com/electronic2/nichole_thurm/images/New%20Beetle%20Marke
t%
20Analysis.pdf
6. http://www.viewsline.com/Interview.jsp?id=27801&/__LUTZ_KOTHE,_HEAD_-
_MARKETING,_VOLKSWAGEN_GROUP_SALES_INDIA/__Innovation_is_the_Backbo
ne_of_VW's_Marketing_Strategy.html
7.
http://www.4psbusinessandmarketing.com/21102010/storyd.asp?sid=4096&pageno=1
8. http://economictimes.indiatimes.com/news/news-byindustry/
auto/automobiles/Volkswagens-Polo-drive-hit-by-partsshortage/
articleshow/6249760.cms
9. http://economictimes.indiatimes.com/news/news-by-
industry/auto/automobiles/marutisuzuki-
to-supply-a-star-to-volkswagen/articleshow/7553049.cms
10. http://economictimes.indiatimes.com/news/international-business/Volkswagen-to-
crack-
7-mn-global-sales-in-2010/articleshow/6976668.cms
11. >>
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Annexure
Questionnaire- Volkswagen
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