Professional Documents
Culture Documents
Information System
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BENEFITS
Characteristics of DSS
– business intelligence,
The computer must support the manager and not replace his judgment.
Semi-structured problem where parts if analysis can be systematized by
computer
Effective problem solving is interactive by a dialogue between user and system
Supports decision making at any level in an organization (operations, financial
management and strategic decision-making)
DSS can support a manager using a single PC or a large group of managers in a
networked client-server or web environment
DSS include a wide variety of analytical information systems,
DSS provide managers more control of their data, access to analytical tools
capabilities for consulting and interacting with a distributed group of staff.
linked with a large data warehouse and serves many managers within one
company.
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Characteristics of DSS
Components of DSS
Model Management systems – Stores and accesses models that managers use
to make decisions e.g. manufacturing facility,analysing financial status,
forecasting demand for product or service, determining quality of products.
Expert knowledge –Expert systems (Artificial Neural Network –knowledge based)
Support tools -Online help, pull-down menus,user interfaces, graphical analyses,
error-correction mechanisms – facilitates user’s interactions with the
system. Interfaces –important support tools
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1. Assist in solving semistructured problems
Functions of a DSS
Organizational goals
Organizational Organizational
effectiveness efficiency
Decision-making Decision
effectiveness making
efficiency
Quality of use
Attittude of DSS
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A DSS Model
Environment
Individual Other
problem group
solvers members
Report GDSS
Mathematical GDSS
writing software
Models software
software
Database
Decision
support
system
Environment
Data Communication Information
Legend :
13-21
DataàInformationàCommunicationàDecisions
Advantage
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complexity of organizations, managers have lost personal contact with the
scene of operations.
2. In Minimizes information overload : MIS change the larger amount of data in to
summarized form and there by avoids the confusion which may arise when
managers are flooded with detailed facts.
3. MIS Encourages Decentralization : Decentralization of authority is possibly
when there is a system for monitoring operations at lower levels. MIS is
successfully used for measuring performance and making necessary
change in the organizational plans and procedures.
4. It brings Co ordination : MIS facilities integration of specialized activities by
keeping each department aware of the problem and requirements of other
departments. It connects all decision centers in the organization .
Application of MIS
Strategy Support
While computers cannot create business strategies by themselves they can
assist management in understanding the effects of their strategies, and
help enable effective decision-making.
Data Processing
Not only do MIS systems allow for the collation of vast amounts of
business data, but they also provide a valuable time saving benefit to the
workforce. Where in the past business information had to be manually
processed for filing and analysis it can now be entered quickly and easily
onto a computer by a data processor, allowing for faster decision making
and quicker reflexes for the enterprise as a whole
Expert System
Advantages:
Disadvantage
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Lacks common sense needed in some decision making
Cannot make creative responses as human expert would in unusual
circumstances
Domain experts not always able to explain their logic and reasoning
Errors may occur in the knowledge base, and lead to wrong decisions
Cannot adapt to changing environments, unless knowledge base is changed
1. One should first determine the purpose of the DSS in terms of the
decision being made and the outputs it must supply.
2. One should determine any external sources that the DSS will
communicate with and find any data flows to and from these sources.
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4. The major processes in the DSS should be determined. If one can
understand all these considerations, you will understand your DSS as a
system. One test of this understanding is being able to draw it as a flow
diagram
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3. AI programs deal with real life problems to a large extent.
4. A vital characteristic of AI program is that it is easy to learn.
Often, the term Expert Systems is reserved for programs whose knowledge base
contains the knowledge used by human experts, in contrast to knowledge
gathered from textbooks or non-experts. More often than not, the two terms,
expert systems (ES) and knowledge-based systems (KBS), are used
synonymously. Building an expert system is known as knowledge engineering
and its practitioners are called knowledge engineers.
Facts
KB
USER Expertise
Inference Engine
The knowledge engineer must make sure that the computer has all the
knowledge needed to solve a problem. The knowledge engineer must choose
one or more forms of knowledge representation as symbol patterns in the
memory of the computer.
Every expert system consists of two principal parts: the knowledge base and the
inference engine. Knowledge can be defined as a set of known set of facts and
figures. Any system becomes effective when the solution methods incorporate
domain specific rules and facts. The system becomes an effective problem
solver, only when specific knowledge was brought on the problem. Such specific
knowledge is called as domain specific knowledge, which leads to the
development of knowledge based system.
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The meaning of knowledge is closely associated with the meaning of intelligence.
Intelligence requires possession and access to knowledge. A characteristic of
intelligent people is that they posses much knowledge. A common way to
represent knowledge for computer or human is in the form of written language.
The knowledge base an expert uses is what he has learnt at school, from
colleagues, and from years of experience. Presumably, the more experience he
has, the larger his store of knowledge. Knowledge allows him to interpret the
information in his databases to get advantage in diagnosis, design, and analysis.
The knowledge base of expert systems contains both factual and heuristic
knowledge. Factual knowledge is that knowledge typically found in textbooks or
journals and commonly agreed upon by knowledgeable people in the particular
field. Heuristic knowledge is the less rigorous, more experiential, more
judgmental knowledge of performance.
Knowledge Vs Data: Knowledge requires the use of both data and information.
Unlike data, knowledge is processed and organized.
Example: A physician treating a patient uses both data and knowledge. Data is
the patient’s record like his history, drugs given, response to drugs, different tests
etc, whereas knowledge is what the physician has learnt in medical schools and
practice.
Properties of knowledge: Knowledge is voluminous, constantly changing and it
cannot be characterized. Knowledge is organized data.
Examples:
i. John is tall ≡ tall(John) This expression is an attribute possessed by a
person.
ii. Bill hates Sue ≡hate (Bill, Sue) : This expression is a complex binary
relation between two persons.
iii. Sam has learned the use of recursion by implementing linked list in
several programming language ≡ learn_recursion (Sam,
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programming_language) : This expression represents the relation
between person and more abstract programming concept.
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2. It implies an action has been carried out and this adds new information to the
database of inferred facts.
User and User interface:
It helps in interpreting the instructions that the user provides and transforms them
to the machine understandable format to fetch information from the knowledge
base. Basically it provides the needed facilities for the user to communicate with
the system. The user would normally like to have consultation with the system for
the following aspects.
1. To get remedies for the problem.
2. To know the private knowledge of the system if the user is a student.
3. To get some explanation for specific queries.
Knowledge Acquisition facility:
Now a days expert system is acquiring the knowledge and performing by the
process of ‘BEING TOLD’. This is called as Knowledge Acquisition Facility (KAF).
It is a major drawback in expert system development currently. Expert system do
not have a sophisticated version of learning system.
External interface:
External interface provides communication between the external environment
and the expert system. When there is a formal condition to be enforced, it is done
via user interface. In real time expert system, where they form a part of the
closed loop system, it is not proper to expect human intervention every time, to
feed in the conditions prevailing and get remedies. The external interface gets
minute-by-minute information by using the sensors like the atomic reactors and
fighter jet aircrafts.
Explanation System:
The basic question that the user would like to ask the system is ‘Why’ and ‘How’.
The answers of ‘How’ and ‘Why’ questions are very important in order to prove
the decisions of an expert system. Students use the ‘How’ question to ask and
experts use the ‘Why’ question to verify.
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Examples of Expert Systems: DENDRAL is an expert system used in the
detection of mines, MYCIN is used in homeopathy, ELIZA is an expert system
used in consultation for conversation between humans and machines.
User Interface
Knowledge
External Acquisition
interface Facility
Explanation Inference
Facility Engine
Knowledge Base
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Expert system may be used in environments like coalmines or atomic reactors
that might be hazardous for all humans.
Permanence:
Expertise is permanent unlike human expert who may retire, quit or die. The
expert system knowledge can last infinitely. The knowledge of multiple experts
can be made available to enable us to work simultaneously and to continuously
work on a problem at any time day or night. The level of expertise combined from
several experts may exceed that of a single human expert.
Steady, unemotional and complete response at all times available:
The expert system can easily explain in detail the reasoning process that leads to
a conclusion. Human beings may be too tired or unable or unwilling to do these
at all times available.
Fast response: Expert System provides fast response to any user request.
7. Limitations of Expert System:
1. Now days expert system focuses on very specific topics like computer fonts,
frotein crystallography, radiology, diagnostic skills etc. The major reason
being, difficulty in extracting knowledge, building and maintaining large
knowledge bases.
2. Lack of proper knowledge representation mechanisms or skills hamper
progress of expert system development.
3. There is no flexibility for the users to state the problem.
4. The construction process of an expert system is a laborious job, requiring a
lot of resources, though some of the expert systems have facilities of
knowledge acquisition by directly interacting with the experts. For majority of
the system, there is a need of knowledge engineers.
5. Now days, expert systems do not have any common sense knowledge or
common sense reasoning process.
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