Professional Documents
Culture Documents
INDUS HOSPITAL
GROUP MEMBERS
KASHIF AZAM
KHUSHBAKHT SUHAIL
LARAIB MOHIB
(BBA III-III)
Table of Contents
Preface
Executive Summary
Introdustion……………………………………………………………………………………………
…………………………………………….
Information Management Lifecycle
Primary Research Indus Hospital
• Introduction
• Services
1. General facilities
2. Clinical services
• The Indus hospital management information system
1. Introduction
2. Team members
3. Information life-cycle
a. Identification of information needs
b. Three steps in one (acquisition, organization,
dissemination)
c. Authorization
b. Deletion
4. System implementation strategy
5. Implementation threats
• How does the software look like?
• Indus Hospital Research Centre (IHRC)
1. Centre for community development
2. Centre for injection safety
3. Centre for clinical trials
• Community outreach program
1. Household Registration and Follow-up
2. Disease Prevention and Control
3. Integrated Microfinance and Health Insurance
• The DOTS program
• The DOTS-plus program
• Mapping
• Food assistance program
• The last word
Conclusion
2
PREFACE
The topic ‘impact of ICT on business & its effective management” is basically a very broad area
management. Keeping this in mind, we have restricted the scope of our topic to ILM at Indus
hospital. Technology has greatly facilitated the process of ILM. Without technology this process
wouldn’t have been nearly as effective as it is now. Indus hospital has achieved remarkable
3
EXECUTIVE SUMMARY
This report basically highlights the various impacts of technology on a business. Rapid
that its effects are so clearly visible. One particular aspect is the process of ILM (Information
Lifecycle Management) which is the systematic archiving of data so that it is used effectively
Indus hospital was revived from Islamic Mission Hospital two years back. Since then it
has become a pioneer in actually implanting the MIS concept rather than debate it on paper.
Indus hospital is the first paperless hospital in Pakistan, a feat accomplished by no other. It
achieve this through the process of ILM, which is aided through computers and other related
equipment. Since the data is basically stored as a soft copy, the need for paper is diminished to a
The impact of ICT on businesses is considerable and it is only in the utilization of that,
that businesses have seen remarkable change in the way they carry out their routine activities &
4
INTRODUCTION:
The dawn of 21st changed many things & management was one of those things. One of the most
significant advancement was held in the field of Information & Communications Technology
(ICT). ICT has completely revolutionized the concept of management by opening it external
influences that can determine its effectiveness. In fact ICT has given birth to new areas of
management & improved the viability of others. Examples include information technology
Information Technology as a corporate resource that determines both the strategic and
operational capabilities of the firm in designing and developing products and services for
have opened up new venues for a business & increased its profitability, it has changed the way
reports which were not available when required the most or were inaccurate or very time-
consuming. Using MIS, managers are able to access all the desired information with one click.
1 http://en.wikipedia.org/wiki/Information_technology_management
2 http://en.wikipedia.org/wiki/Management_Information_Systems
5
ADVANCEMENTS IN COMMUNICATION
Recent advancements in communication are making the businesses faster, adaptive and global.
Moreover, by using new communication techniques, businesses are reaching out to consumers
MOBILE TECHNOLOGY:
Advancements in mobile technology include laptops, tablet computers, wikis, IM and PDA’s.
They allow companies to communicate instantly, cheaply with their employees as well as
customers. Updates can be sent quickly, interaction with customers is very easy hence increasing
the accessibility for the company. In case of emergencies also, instant communication is very
effective. Other than that, many companies are advertising now through IM’s and Wikis like they
INTERNET TECHONOLGY:
To begin with, e-mails have always been used are still used for all sorts of business
correspondence. Many companies are using social networking websites to stay connected to
customers and get information about them. In B2B markets, E-procurement has become very
common. Businesses purchase supplies and components online and interact with the suppliers.
Nearly all companies nowadays use internet portals, websites to purchase/sell online all over
the world. Many organizations like Dell and Amazon communicate only via internet. The biggest
advantage of internet to firms is “becoming global”. They are not restricted to a particular
location. Furthermore, it is very convenient now to have teams of employees spread all over the
world. This means they have a large diversity of employees. Video conferencing technology
allows companies to talk to their overseas managers, employees in no time. Not only this,
6
businesses can research more through the internet. For instance, focus groups can be conducted
involving people from all over the world. Moreover, brain writing is another technique. This
brings together an interactive group of people from the world on the computer. Then people
However, investment has to be made in acquiring the latest technology. It doesn’t come free of
cost. Secondly, technology changes very rapidly and it is difficult to remain up to date always.
Moreover a business needs to maintain the right amount of balance between technology and
personal touch. Too much technology and computerization can reduce the personal touch which
Moreover, how much technology a company employs also depends on the type of industry the
firm operates in? For example, Motorola keeps a strong control on the engineers and use less
technology with them. However for their sales and marketing they have employees and people
Now we will show an example of how an organization in Pakistan has employed IT effectively
to manage its business and work in the most competitive environment successfully. We will
discuss Indus Hospital’s Information Lifecycle Management to clarify its system of IT.
7
Information management lifecycle is a data archiving process which moves the data to the most
appropriate and cost effective storage media available, so that it remains intact and useful
throughout its estimated life. It consists of many tools, policies and steps that help companies to
There are several steps in ILM and they are discussed briefly below.
This is the most important step because companies need to be fully aware about what type of
information they really require. It is a recurring process and companies need to monitor the
changing information needs all the time. The needs can be on 3 levels:
i. Inter-organizational
ii. Intra-organizational
2. AUTHORIZATION:
This step in ILM establishes the responsibility and ownership in an organization. It identifies
who has access to what type of information according to their position in the company.
8
The next step in the process is to collect the information either by creating it or collecting form
secondary sources. However this isn’t enough. The company also needs to see whether the
Acquisition is followed by storing the information in the company for use. Often technological
tools are employed to store information for long periods of time. The companies organize the
data into databases, indexes and then linking them together. For maintenance purposes the
existing information is reused, updated and refreshed by employees. The employees are
5. INFORMATION DISSEMINATION
In this step the information is made available to all users in the company both in and out the
organization
6. INFORMATION DELETION:
It is costly for firms to have databases and tons of information saved with them. Moreover, data
ages quickly. To avoid rising costs and privacy issues, information deletion is also very
important. 3
INDUS
3 ‘Management’ by Danny Samson & Richard L. Draft
9
HOSPITAL
THE FIRST PAPERLESS
HOSPITAL OF
PAKISTAN
TOTALLY FREE-OF-
COST
10
Introduction:
Dr. Abdul Bari, who is a renowned cardiothoracic surgeon, had a vision for a hospital
that is free of cost and provides quality healthcare to the needy. He built up a team of doctors and
IT professionals to accomplish his vision. His team consisted of philanthropists with a previous
background of providing improved healthcare services to the poorest sections of the community.
On going projects of the hospital includes Patient Welfare Association, founded by three
students of DMC in 1979. It has been providing screened blood, medicines and medical services
to patients of Civil Hospital Karachi since then. This association also provided the Civil Hospital
with completely renovated obstetrics and gynecology emergency services, a new emergency
The Indus hospital is a joint project of Islamic Mission hospital and Rufaydah
Foundation. This foundation was also founded by Dr. Abdul Bari Khan & some other doctors.
The Islamic Mission hospital provided 20 Acres of hospital land at Korangi, Karachi. The
Islamic Mission Hospital was revived into the now known Indus Hospital of Karachi within 2
years.
11
The hospital plan has so far completed its first phase of development and has at least 4
more stages planned ahead. Indus hospital has a capacity of 150 beds right now, but they aim to
increase this figure to 750 with all supporting facilities. The hospital is now providing its
facilities in Karachi only but they are looking forward to spread it to other cities as well. The
Indus hospital is totally free and runs on philanthropic donations. Many doctors from all over the
These are the numbers of patients that have been treated for free from
4 Reference: http://indushospital.org.pk/images/stat_report09.pdf
12
SERVICES:
1. GENERAL FACILITIES
• Consulting clinics
• 10 haemodialysis beds
• 6-bed ICU
• 6-bed CCU
1. CLINICAL SERVICES
Surgery • Pulmonology
13
• Nutrition Clinics • Blood bank
• Cath Lab
• X-ray lab
The list is constantly increasing as dedicated specialists continue to join our team, some of them
SYSTEM (HMIS):
Introduction:
The Indus hospital is the first truly paperless hospital of Pakistan. Shakeel Akhtar, the CIO of
“All the data from the time the patient comes into the Filter Clinic to get his details
entered into the system, to the time he gets a medical test done. X-rays, results of blood
maintained in the database entry of each patient. We have successfully computerized our
Cath Lab, and brought automation to ICU and CCU, which is a great achievement.”
Shakeel Akhtar was awarded the “best CIO – Private Sector” by P@SHA ICT Awards 2009. He
was the first cover CIO of the local edition of the magazine, CIO Pakistan.
14
Team Members:
• Patient History
• Examination Notes
5 Reference: http://www.pkeducation.com/iba/spring-2009/e-commerce/wp-content/uploads/pakistans-
first-paperless-hospital-management-system.pdf
15
• Consultation Notes
• Ward Management
• Clinical Summary
• Medication Order
• In-Patient Progress
• Anesthesia Checklist
• Operation Notes
• Nursing Notes
• Discharge Summary
• Radiological opinion (X-Ray, Ultrasound, MRI, & CT Scan), (Films and Reports)
16
• Non-Invasive Cardiology (ECG, ETT and Echocardiography) results
The IT team of Indus Hospital along with the doctors has developed customized software which
collects, creates, stores, organizes, maintains and disseminates information. Let’s take an
example of a patient medical record. When a patient enters the hospital he is first taken to
Community Health Centre aka Filter Clinic. The person attending the patient there takes data
about the illness of the patient, past history and personal information such as age etc. The
attendant then enters the information directly on to the computerized medical record chart, which
is stored on a computerized database. Then the patient is referred to specialist clinic regarding his
problem. If the patient is admitted, notes are taken about dosage of drugs, treatment progress and
all the fields mentioned previously under the heading of ‘Identification of needs’, are stored,
17
Similarly, administrative information is also recorded and stored through
the software and kept in the database. Other than providing an efficient
means of monitoring day to day patient progress, this System has the
2. Concern form
3. Discharge summary
6 Reference: http://www.pkeducation.com/iba/spring-2009/e-commerce/wp-content/uploads/pakistans-
first-paperless-hospital-management-system.pdf
18
Authorization:
There are approximately 300 workstations in the hospital and the person sitting at every terminal has access to
information according to his/her information needs. Every employee has been given an ID and password by the
7 Reference: http://www.pkeducation.com/iba/spring-2009/e-commerce/wp-content/uploads/pakistans-first-paperless-
hospital-management-system.pdf
19
There are a total of six servers namely:
Authentication Server
Images Server
The users ID and passwords are passed through the authentication server before the users can then access the
information they want, and are authorized for, from the other servers. Indus uses Oracle to limit access to users.
Each of the users is to give attendance to the system via thumb prints, to access their terminals. The users
cannot access their workstations without giving attendance. This proved to be an effective way to encourage
older employees to give their attendance and break the ritual of skipping attendance
Information Deletion:
All the hospitals around the globe are required to keep the patient’s information till ten years after the death of
him/her. Thus deletion is rare at Indus. Other information regarding employees is also kept in their database
Management Commitment
User acceptance
20
Implementation Strategy:
These are the ways through which they encountered the problems
As per user rights, two session Training Plans for End User(morning session)
Motivations
Through this strategy they have successfully managed to make their employees accustomed to HMIS, whether
they are less of age or more of age, which is a very big achievement.
This picture shows how records of medicines that has to be taken by the patient are stored and viewed through
the software.
22
We have here a sample X-ray report. As we can see it is easier to analyze the report as we can do things like
zoom in, increase brightness etc to see detail which simply is not possible to see in a physical x-ray.
23
24
INDUS HOSPITAL RESEARCH CENTER (IHRC)
Indus Hospital has entered into a strategic partnership with IRD (interactive research development), a non-profit
research and service organization committed to saving lives through improvements in global health. IRD seeks
to create opportunities for scientists and social entrepreneurs that maximize the impact of health interventions in
low-income communities. Indus Hospital and IRD have established the joint Indus Hospital Research Center,
It implements programs to help improve health and increase economic opportunities for low-income
households. CCD is collaborating with Partners in Health to design and implement the “Community Outreach
It works to prevent the reuse of needles and syringes in health care settings, the driving force behind the
Hepatitis C and B epidemics in Pakistan. CIS has trained over 700 paramedical staff and administrators at 25
major hospitals and has conducted advocacy workshops for general medical practitioners in over 10 cities. CIS
partners include Becton Dickinson and the Infectious Diseases Society of Pakistan for advocacy and training,
and the Safe Injection Global Network (SIGN) at the World Health Organization for research.
It helps cessation of smoking in patients with myocardial infarction which is a type of heart attack8.
8 Reference: http://indushospital.org.pk/index.php
25
The Community Outreach Program is being developed in collaboration with Partners in Health to provide
volunteer-based health and social services to a population of 2.4 million. The program is being implemented by
an Indus Hospital team led by IRD and will expand outwards from the localities immediately surrounding Indus
Hospital. The program aims to provide sustainable, volunteer-based health and social services at the door step
through.
All households in the service population will be registered through a baseline census, and will be assigned a
unique identification number. A “household” is defined as a family group that shares a cooking stove.
This service is designed to prevent the most common causes of childhood and adult deaths in low-income
communities, primarily through vaccination and other low-cost strategies. High priority diseases include
This service integrates micro finance products with volunteerism and health interventions. This initiative aims
to provide health safety nets to increase utilization of microcredit loans and improve the productivity of the
9 Reference: http://indushospital.org.pk/index.php
26
The DOTS Program
The Indus Hospital, in collaboration with the National Tuberculosis Program (NTP), has established a DOTS
(Directly Observed Therapy Short-course) Program for the management of TB patients according to WHO
guidelines. Free TB medications are provided to Indus Hospital by the NTP for all patients in the DOTS
program. The DOTS team comprises of clinicians, microbiologists and coordinators who make sure that
patients come for regular follow-up appointments, and ensures daily uninterrupted supply of medications with
Faced with the high burden of MDR-TB patients in the regular TB population, a free comprehensive
community based
MDR-TB control program was developed by the Indus Hospital in collaboration with IRD, Sindh Government
Hospital New Karachi, and the Marie Adelaide Leprosy Center. Key components of this program include free
monthly consultation,
investigations, and counseling; free medications; household mapping and screening of close contacts; daily
observation of treatment; and social support program to encourage adherence to treatment. The program follows
guidelines developed by Partners In Health (PIH) which has successfully implemented MDR-TB management
programs in Peru, Haiti, Lesotho and Siberia proof that community-based control of MDR-TB has been highly
Mapping:
10 http://indushospital.org.pk/downloads/newsletter/ih_newsletter_julsep2008.pdf
27
The IHRC have acquired GPS coordinates of all major landmarks around hospital for example GP clinics, EPI
clinics, maternity centers etc. Moreover the provided each residential structure with a unique identification
28
number and associating each unique identifier with a gas meter number(s)
29
The picture below shows the individual level GIS (geographical information system) mapping and tracking they
are doing in their DOTS program (TB control program by WHO). They currently have 101 persons that have
either completed treatment or have defaulted, transferred out, or died. The slide shows some of these persons
being tracked at home. They can access full record of a patient by clicking on the circles or squares of him/her.
30
The MDR-TB (multi-drug resistant tuberculosis) patients who are to be administered at home are given Nokia
sets, which are kiindly donated by Nokia, are programmed such a way that when a pateint takes a dose, the time
and other details of the dose are entered in the mobile set and recorded in their datbase directly from the field. A
person from the hospital called treatment supporter goes personally to give the dosage to the pateint. Below it is
31
FOOD ASSISTANCE PROGRAM
MDR-TB patients have to take several medicines for a period of 24 months, and often have side effects. A large
number of our patients are the sole breadwinners of their family and are unable to work and provide for their
families. The DOTS-Plus Program at the Indus Hospital delivers free monthly food rations for a family of 6 to
the home of each patient for 24 months. These monthly food rations have a major impact on improving cure
rates by providing better nourishment for the patient and serving as an incentive to comply with drug treatment.
20 Kg Flour
5 Kg Rice
4 Kg Lentils
4 Kg Sugar
1 Kg Powdered milk
http://indushospital.org.pk/downloads/newsletter/ih_newsletter_julsep2008.pdf
32
Shamaon Sadiq is a 36 year old factory
due to financial constraints. He has been on regular dialysis at the Indus Hospital since March 2008.
Providing dialysis to one patient costs the Indus Hospital an average of Rs. 36,000 per month. In the last one
month alone, the Indus Hospital has spent Rs. 1,558,644 on dialysis – with no fee charged to the patients.
Have we ever given a thought that how easily we spend a crisp note of thousand rupees for an average meal at
tha Pizza Hut or McDonalds? If 100,00 people join hands and commit the same note of thousand rupees to
33
Indus hospital, then all expenses of Indus hospital can be easily covered. That same note of thousand rupees can
So join them in their vision to help humanity and achieve their ultimate goal that is Raza-e-Ilahi!
11 http://www.indushospital.org.pk/downloads/newsletter/ih_newsletter_julsep2008.pdf
34
35
CONCLUSION
In our report we have highlighted the increasing impact of ICT on the way firms are managed and operated in
today’s technological world. Following advantages can be attributed to the use of IT in managing businesses.
ADVANTAGES
1. Technology has made companies more accessible and available both to consumers, suppliers and
employees.
2. The speed of business operations, research and decision making has increased immensely.
3. The costs for companies fall including marketing, transaction, production and communication costs.
4. Firms do not have to relocate or shift employees from one country to another, saving more costs.
5. The companies are becoming become wireless and more virtual. They are able to attract more customers
In modern times the mangers are over loaded with information. This has increased the burden on them and
better techniques are needed to manage the information and use it appropriately. This is why the concept of
36
The example of INDUS HOSPITAL shows that how businesses can improve their performance greatly by using
information management lifecycle. They can better manage information, extract the relevant knowledge and
apply it to make sound strategic decisions. Moreover ILM helps firms to reduce their costs significantly and
The example also shows how an organization can reap the fruits of IT and gain countless and endless benefits
from it.
So it is imperative that more and more Pakistani firms should learn from this example and make efforts to
REFERENCE LINKS
1. Reference: http://en.wikipedia.org/wiki/Information_technology_management
2. Reference: http://en.wikipedia.org/wiki/Management_Information_Systems
4. Reference: http://indushospital.org.pk/images/stat_report09.pdf
5. Reference: http://www.pkeducation.com/iba/spring-2009/e-commerce/wp-
content/uploads/pakistans-first-paperless-hospital-management-system.pdf
6. Reference: http://www.pkeducation.com/iba/spring-2009/e-commerce/wp-
content/uploads/pakistans-first-paperless-hospital-management-system.pdf
7. Reference: http://www.pkeducation.com/iba/spring-2009/e-commerce/wp-
content/uploads/pakistans-first-paperless-hospital-management-system.pdf
8. Reference: http://indushospital.org.pk/index.php
9. Reference: http://indushospital.org.pk/index.php
10. Reference:
http://indushospital.org.pk/downloads/newsletter/ih_newsletter_julsep2008.pdf
37
11. Reference:
http://www.indushospital.org.pk/downloads/newsletter/ih_newsletter_julsep2008.pd
38