Professional Documents
Culture Documents
Project report on
“A Study on Job Satisfaction of Employees in Bhilai Steel Plant.”
Submitted in partial fulfillment for award of:
MBA Department,
Acharya Institute of Technology,
Soldevanahalli, Bengaluru
CERTIFICATE
B.HAMALATHA
DGM (P-MPS/RECTT./NW)
TO
Is my original work and not submitted for the award of any other degree, diploma, fellowship or
other similar title or awards.
This is to certify that JITENDRA KUMAR SAHU bonafide student of 4th Semester
MBA has undergone A Summer Project Training from 3RD January 2011 to 19TH
February 2011 at BHILAI STEEL PLANT under my guidance towards the partial
This is to certify that Mr. JITENDRA KUMAR SAHU bearing the U.S.N No:
1AY09MBA62, studying in 4th sem. MBA at our Institute has conducted this work
titled” Study on Job Satisfaction of Employees in Bhilai Steel Plant.”
Further, it is declared that this report is the original work and has not been submitted
to any other University or Institute for the award of any Degree or Diploma.
Date:
I owe my sincere thanks and gratitude to my guide Dr. Gururaj B. Urs for his
guidance and encouragement during the project.
My special thanks to respect Mrs. A.A.Lal (Sr.Manager P-NW&GE) BSP, who has
given me guidance & support during my completion of this project.
I would like to thank Dr. S.K.Shukla, Senior Research co-coordinator & M. Rajan
Senior private secretary the employees of BSP department, staff of BSP & my
friends who helped me a lot for successful completion of this report.
I would like to express my gratitude and heartfelt thanks to my respected parents &
my brother for the cooperation, encouragement & moral support.
Many students may have done work on this project in different ways/styles. I have
also tried to work on this project in a different way. It was for the first time I got the
opportunity to work in such a prestigious and well known organization. And things
which I have experienced in my training period are going to help me throughout my
life time. I have worked on this project with great enthusiasm and zeal. I have tried
to cover almost all the things which I have experienced and learned during the
training period. To run a giant organization each and every department has to play
its role effectively. In this era of cutthroat competition there is no room for
complacency. Steel is the basic frame work which has built nation it contributes
every aspect of life
The project reports on the topic “A Study on Job Satisfaction of Employees in Bhilai
Steel Plant.”
This project report has prepared for the organization Bhilai Steel Plant. In which the
problem is Job Satisfaction of employees has found, and some recommendation has
given on the basis of data analysis, programme going on some of the executive
participants & its effectiveness on non-participant executives.
The purpose behind this research is to get an exposure of corporate world as well as
working culture by getting associated with research .If this report proves to be
fruitful to anybody/any organization by any means, I will consider my work
worthwhile.
The word ‘Project’ has a great importance in department of the new thing or idea
techniques. The importance of this word becomes specified purpose, when the study
is about financial management then it becomes more specific. Even a single alphabet
of this word represents the phase of management.
P R O J E C T
P: - This implies for ‘Planning’ Planning gives framework of future. How will we
take steps in future? It is a predetermined procedure about the future work.
R: - This implies for the ‘Resources’ Resources that are available through which
we will go ahead. Resources have their own role in the development of any
organization.
J: - This gives ‘Joint effort’, Joint Effort, which directly indicates rewards, the co-
ordination or teamwork.
C: - It means to ‘Collect’ Collection that brings together all the relevant things,
which are necessary to make any project effective.
Consistent Quality
Committed Delivery
Customized Product
Contemporary Product
Competitive Settlement
Complaint Settlement
PLATE MILL
COKE OVENS
SMS
RAIL & STRUCTURAL MILL
MERCHANT MILL
WIRE ROD MILL
CHARACTERISTICS OF INDIVIDUAL
4
CHARACTERISTICS OF JOB
5 Models Of Job Satisfaction 62-63
8 Research Methodology 69
QUESTIONNAIRE
SURVEY
SAMPLE UNIT
10 Data Analysis & Interpretation 73-92
11 Finding 94-95
12 Suggestion 97
13 Conclusion 98-100
15 Annexure 103
About SAIL
Vision – To be a respected world class corporation and leader in India steel
business in quality, productivity, profitability, and customer satisfaction
Ranked amongst the top ten public sector companies in India in terms of turnover,
SAIL manufactures and sells a broad range of steel products, including hot and cold
rolled sheets and coils, galvanized sheets, electrical sheets, structural, railway
products, plates, bars and rods, stainless steel and other alloy steels. SAIL produces
iron and steel at four integrated plants and three special steel plants, located
principally in the eastern and central regions of India and situated close to domestic
sources of raw materials, including the Company's iron ore, limestone and dolomite
mines.
SAIL's wide range of long and flat steel products is much in demand in the domestic
as well as the international market. This vital responsibility is carried out by SAIL's
own Central Marketing Organization (CMO) and the International Trade Division.
CMO encompasses a wide network of 38 branch offices and 47 stockyards
located in major cities and towns throughout India.
With technical and managerial expertise and know-how in steel making gained over
four decades, SAIL's Consultancy Division (SAILCON) at New Delhi offers
services and consultancy to clients world-wide.
SAIL has a well-equipped Research and Development Centre for Iron and Steel
(RDCIS) at Ranchi which helps to produce quality steel and develop new
technologies for the steel industry. Besides, SAIL has its own in-house Centre for
Engineering and Technology (CET), Management Training Institute (MTI) and
Safety Organization at Ranchi. Our captive mines are under the control of the Raw
ACHARYA INSTITUTE OF TECHNOLOGY,BANGALORE | 15
Materials Division in Calcutta. The Environment Management Division and Growth
Division of SAIL operate from their headquarters in Calcutta. Almost all our plants
and major units are ISO Certified.
A Rich Heritage the Precursor SAIL traces its origin to the formative years of an
emerging nation - India. After independence the builders of modern India worked
with a vision - to lay the infrastructure for rapid industrialisaton of the country. The
steel sector was to propel the economic growth. Hindustan Steel Private Limited was
set up on January 19, 1954. The President of India held the shares of the company
on behalf of the people of India.
SAIL Today
SAIL today is one of the largest industrial entities in India. Its strength has been the
diversified range of quality steel products catering to the domestic, as well as the
export markets and a large pool of technical and professional expertise.
Today, the accent in SAIL is to continuously adapt to the competitive business
environment and excel as a business organization, both within and outside India.
Subsidiaries
Joint Venture
SAIL has promoted joint ventures in different areas ranging from power plants to
e-commerce.
Set up in March 2001, this 50:50 joint venture between SAIL and the National
Thermal Power Corporation (NTPC) operates and manages the Captive Power
Plants-II of the Durgapur and Rourkela Steel Plants which have a combined
capacity of 240 MW.
This 50:50 joint venture between SAIL and the Damodar Valley Corporation
formed in January 2002 is managing the 302-MW power generation and 1880
tonnes per hour steam generation facilities at Bokaro Steel Plant.
This 40:60 joint venture between SAIL and USX Engineers & Consultants, a
subsidiary of the US Steel Corporation, promotes information technology in the
steel sector.
A joint venture between SAIL and Tata Steel on 50:50 basis, this company
promotes e-commerce activities in steel and related areas.
SAIL has formed a joint venture with BMW industries Ltd. on 40:60 basis to
promote a service centre at Bokaro with the objective of adding value to steel.
Major buyers
1. Indian railways
2. vizard profiles limited
3. high pressure boiler plant BHEL trichy
4. NTPC super thermal power project
5. Jindal steel and power limited raigarh
ACHARYA INSTITUTE OF TECHNOLOGY,BANGALORE | 19
6. NTPC limited New Delhi
7. common India limited delhi
8. Chandigarh industrial journalism and development corporation chandigarh
9. cropro international Italy
10.Sangyong corporation Japan
Competitors
4.
DIRECTOR
Jindal steel and power limited
PERSONNEL MANAGING DIRECTOR, BSL
5. Jindal strips limited
DIRECTOR FINANCE MANAGING DIRECTOR, RSP
6. uttam steels limited
7.National
CHIEF steel industries limited
VIGILANCE
MANAGING DIRECTOR, DSP
8. Bhusan steel and strips limited
EXE. DIR
(OPERATION)
EXECUTIVE DIRECTOR VISL
ACHARYA
EXE. DIR. (CIG) INSTITUTE OF TECHNOLOGY,BANGALORE | 20
Living up to the confidence reposed by Honorable President of India (Fig. -1) SAIL
created perhaps the biggest turnaround in the corporate history of India, led of
course by BSP, which contributed to 60% of its profits.
Fig -1
In order to meet the challenges of Corporate Plan 2012 and to maintain the
leadership position of BSP in Indian steel industry, the leadership has taken bold
steps to make significant investments for breakthrough improvements in efficiency,
resource management, knowledge and skill by deploying world class tools. This
year is a milestone in BSP journey when new tools have been introduced viz. ERP,
Knowledge Management, Six Sigma, Multi-skilling etc.
MANAGING DIRECTOR
ED (F&A)
GM
90 (F&A) GM (TS)
GM (PROJECTS) GM (MM)
GM (PERS)
GM (M&SP)
GM (PP&E & BEDB)
GM (HRD)
GM (IA) GM I/C (SERVICES)
GM (SAFETY) GM (MS)
GM I/C
(MINES)
GM I/C (M&U) (REFR) DGM (L & A)
GM (QUALITY)
GM (CCS) - SMS-II
SAIL BSP
SP-2 3137
SP-3 3197
SMS-I 2500
SMS-II 1425
Table 1
Apart from focusing on solid waste utilization it also promotes rain water
harvesting in the region.
Semis 13.7 6%
Fig:1
Pipes Nil 6%
• Bhilai Steel Plant bagged the most prestigious “Prime minister’s Trophy
Award 2004-05” for becoming the best among integrated steel plant. Out of
16 PM’s Trophy awarded so far Bhilai Steel Plant has bagged it 9 times.
• 5 Employees from Rail & Structural Mill bagged Prime Minister’s Shram
Ratna – The highest Shram award. Out of total 15 awarded so far in the
country, 13 awardees are from Bhilai Steel Plant.
• 3 Employees from Bhilai Steel Plant bagged PM’s Shram Veer award and 5
Shram Shree in 2004.
• 10 Employees were honoured with the Rashtriya Vishwakarma award - a
total of 262 BSP employees have been awarded since inception.
• Bhilai Steel Plant bagged the Green Tech Silver Safety award, 2006 instituted
by Green Tech Foundation. Bhilai Steel Plant is receiving this award for last
3 years in different sectors i.e. Steel sector in 2003-04, Metallurgical sector in
2004-05 & Mining and Metal Sector in 2006.
• Ispat Suraksha Puraskar for the year 2005 awarded to BSP by JCSSI.
• Bhilai Steel Plant has won “Corporate Sustainability prize” instituted by CII-
ITC Centre of Excellence for the year 2006 in the “Independent Unit
category” for exemplary performance in environmental economic and social
dimensions of sustainable development
• Bhilai Steel Plant bagged the prestigious Indira Gandhi Memorial National
Award - 2004 of Excellent Pollution Control Implementation Gold Award for
Excellence in Indian Industries, sponsored by the International Greenland
Society, Hyderabad
• BSP, a Winner of Gold Award in Metal Sector for outstanding achievement
in Environment Management for the year 2004-05, sponsored by the
Greentech Foundation, New Delhi.
• Golden Peacock Eco-innovation award 2006 has also been bagged by Bhilai
Steel Plant.
• Bhilai Steel Plant received IIM National Quality Award 2005 in the category
of Integrated Steel Plant.
• Golden Peacock Award for the most innovative product was awarded to
Bhilai Steel Plant in the 16th World congress on Total Quality (WCTQ 2006)
• Bhilai Steel Plant was declared winner for HR Excellence Award by CII,
Chhattisgarh.
HR Policy
• Modernize and induct state-of-art technology to meet the present and future needs
of plant equipment.
As the largest steel producer in the country, Steel Authority of India Limited (SAIL)
has always believed in structured planning for achieving organizational growth. This
has also contributed significantly to national interests, given the steel sector’s strong
backward and forward linkages.
1. Drinking Water: At all the working places safe hygienic drinking water
should be provided.
3. First aid appliances: First aid appliances are to be provided and should be
readily assessable so that in case of any minor accident initial medication can
be provided to the needed employee.
6. Spittoons: In every work place, such as ware houses, store places, in the dock
area and office premises spittoons are to be provided in convenient places and
same are to be maintained in a hygienic condition.
10. Rest rooms: Adequate numbers of restrooms are provided to the workers
with provisions of water supply, wash basins, toilets, bathrooms, etc.
Many non statutory welfare schemes may include the following schemes:
TOTAL 2700
INGOT ROLLING 2600
BILLETS PRODN. 2030
SALEABLE STEEL
RSM : RAILS 895
: HY. STRUCTURALS 45
TOTAL 940
During 2007-08, the year of Golden Jubilee, Bhilai Steel Plant continued to forge
ahead in the areas of production, productivity and techno-economics. With
expansion activities picking up pace for enhancement of production capacities, BSP
took up various projects and chalked out an ambitious road map (production plan).
Special emphasis was also given to the production of Special Steel/ Value added
products.
With depleting Iron Ore reserves & constraints in Coal supplies throughout the year,
Coke Oven pushing had to be regulated resulting in reduced production of Hot
Metal. For optimally utilising the available Hot Metal, production at SMS-2 was
maximised to sustain higher production of Rails & Plates. The semis component in
Saleable Steel was restricted in order to sustain production in finishing mills.
Against all odds, the Plant continued to operate well above the rated capacity in all
major areas of production and achieved a capacity utilization of 112.4 % in Hot
Metal, 129.1 % in Crude Steel and 140.8 % in Saleable Steel. This has resulted in a
growth of 9.4%, 5.3% and 4.9% respectively over the last year. In response to
increasing market demand all the four finishing mills viz. RSM, MM, WRM & PM
operated well above the rated capacity and achieved best ever yearly production
for the first time since inception. As regard of Saleable Steel at, the plant operated
above the rated capacity for the fifteenth year in succession and notched a
production of 4.43 MT.
The upward trend in production was maintained throughout and several new records
were established. Bhilai Steel Plant registered substantial growth and achieved best
yearly production of Sinter from Sintering Plant-3, Total Sinter, Hot Metal, Cast
Steel at SMS-2, Cast Slabs, Cast Blooms, Total Crude Steel, Rails, Total Rails &
Structurals, Merchant Products, Wire rods, Plates, Total Finished Steel and Total
Saleable Steel. Growth was also registered in the areas of production of Limestone
from Nandini, Iron Ore from Rajhara, BF Coke, Sinter from Sintering Plant 2, Ingot
Steel at SMS-1, Ingots rolled at BBM and Billets from CBM.
Several Strategies were adopted & new initiatives were taken up for enhancing
performance and to provide a cutting edge to the organization during the year, which
Best Ever performance was achieved in the month of March’08. In all 7 Best Ever
Monthly records were achieved, which are:
Capacity - 9,50,000 T
Plates thickness - 8-120 mm
Width - 1500-3270 mm
Length - 5-12.5 M
The modern Plate Mill rolls out heavy and medium plates, as well as those for pipe
manufacturers. Plates of wide variety, in any required size, and strength, chemical
and physical properties, can be produced here. It has capacity to produce high
pressure, boiler quality and high tensile steels. Shipbuilding plates, conforming to
Lloyds specifications, and pressure vessel boiler plates, conforming to various
ASTM, ASME standards, have withstood the challenges of nature and time. Some
of the unique features of the mill are on-line finishing facilities and off-line
normalising facilities. Bhilai has the widest plate mill in the country, and it uses
continuously cast slabs as input. Liquid steel produced under controlled conditions
in the LD Converters is rinsed with argon gas to homogenise the composition as
well as to remove non-metallic inclusions before continuous casting so as to ensure
the production of high quality feedstock for the Plate Mill. As per customers'
requirement or specifications, plates are normalised in a roller hearth normalising
furnace.
Captive mines
Coke Ovens
ACHARYA INSTITUTE OF TECHNOLOGY,BANGALORE | 55
BATT NO. OF OVEN COAL USEFUL SP.HEAT
NO. OVENS HEIGHT(M) HOLDING VOLUM CONSPN.
CAPACITY E PER KCAL/KG
PER OVEN OVEN
(T) CU.M.
1-8 65 4.3 16.8 21.6 625-675
9&10 67 7.0 32.0 41.6 625-675
Blast Furnaces
• 3 converters of 110/130 T
• VAD unit, RH degasser, Ladle furnace
• 3 Slab Casters, 1 bloom caster, 1 Combi caster
Capacity - 7,50,000 T
Products
• Rails - R52 Kg/m & R60 Kg/m ; UTS 880 N/mm2 rails as per IRST-12/96
specifications , Euronorms and international standards.
• Thick web asymmetric rail Zu 1-60
• Beams - 600,500,450,400,350,300 & 250.
• Channels - 400,300 & 250.
• Angles - 200 & 150.
• Crossing Sleeper.
ACHARYA INSTITUTE OF TECHNOLOGY,BANGALORE | 56
• Crane Rails - KP80, 100,120 & 140.
• Bhilai is the sole supplier of the country's longest rail tracks of 260 metres.
Bhilai Rails
Technological Superiority
Merchant Mill
Products
* Customised product campaigns are being taken up for shorter durations in case of
light structurals and rounds for compliance of smaller quantity orders as per
committed delivery within the month.
• Wire Rods (Plain, Electrode Quality & TMT) in 5.5, 6, 7, 8 & 10 mm plain
and ribbed, and 12 mm plain in coil form
• 8, 10, and 12 mm TMT
Environment Management
o EMS established at Plate Mill, Rail & Structural Mill, Wire Rod Mill,
Merchant Mill and Steel Melting Shop-1.
- Reduction in noise levels
- Conservation of electricity and lubricants
The plant has introduced environment friendly coal dust injection system in the
Blast Furnaces, de-dusting system and electrostatic precipitators in other units and
has planted lakhs of trees in a concerted afforestation drive that has seen Bhilai
transform into one of the ten cleanest industrial townships in the country.
Energy Consumption
Continuous monitoring
Regular inspections
All major production units and marketable products in Bhilai Steel Plant are covered
under ISO 9001:2000 Quality Management System. This includes manufacture of
blast furnace coke and coal chemicals, production of hot metal and pig iron, steel
making through twin hearth and basic oxygen processes, manufacture of steel slabs
and blooms by continuous casting, and production of hot rolled steel blooms, billets
and rails, structural’s, plates, steel sections and wire rods.
Green City
• Contrary to the popular perception about industrial townships being dirty and
polluted, the city of Bhilai is characterised by blue skies, clean air and green
expanses. A green-fingered population and a management aware of its
obligations as a corporate citizen have come together for a massive tree-
plantation drive over a period of years that has resulted in the township that
stands starkly green in a dry regional backdrop. About 48.4 lakhs saplings
have been planted so far with a survival rate of 90%. The sprawling Maitri
Bagh, has the biggest musical fountain in the country, a zoo with a variety of
quadrupeds and birds, an artificial lake with boating facilities,a toy train etc.
A number of small and large parks in the residential sectors of the steel city
are maintained by the Plant's Town Administration Department which also
undertakes the civic amenities such as street lighting, cleaning and
maintenance of the tree-lined carpeted roads inside the steel township. The
water to the township is supplied from the Maroda water treatment plant
having a capacity of 30 million gallons per day. Water is distributed
throughout the township through a system of underground reservoirs and
overhead tanks.
Continuous casting technique accounts for more than 60% of total liquid steel in the
world. The main advantages of steel processing through CC route are higher yield,
lower energy consumption, elimination of primary mills.
INTRODUCTION
JOB SATISFACTION
Employees attitude, job satisfaction and industrial morale are often synonymously
but they are no the same. A favorable attitude may contribute to job-satisfaction
because job-satisfaction is the result of so many attitudes.
Likewise job-satisfaction and morale do not carry the same meaning, though job
satisfaction improves the employee morale. Job satisfaction may refer to a person or
a group. An individual or a department may perform the job-satisfactorily or
unsatisfactory.
Job-satisfaction may also apply to part of an individual job. The management may
satisfied with the overall performance of one’s job but it may be dissatisfied with
apart of his job say leave planning which may be defective.
5. Benefits To Unions – Executives and union office bears discuss about the
various wants of the employees. Unions rarely oppose the survey results and
in most of the cases support them ,especially when they know they will share
The significance of a factor depends on the nature of man and the situations of the
case. Wages may be important factor for one while others may feel promotional
avenues more important. Some others may prefer job security and its social values
in feeling satisfied.
3. Weiss (2002) has argued that job satisfaction is an attitude but points
out. Researchers should clearly distinguish the objects of cognitive
evaluation which are affect (emotion), beliefs and behaviors.
Edwin A. Locke’s Range of Affect Theory (1976) is arguably the most famous job
satisfaction model. The main premise of this theory is that satisfaction is determined
by a discrepancy between what one wants in a job and what one has in a job.
Further, the theory states that how much one values a given facet of work (e.g. the
degree of autonomy in a position) moderates how satisfied/dissatisfied one becomes
when expectations are/aren’t met. When a person values a particular facet of a job,
his satisfaction is more greatly impacted both positively (when expectations are met)
and negatively (when expectations are not met), compared to one who doesn’t value
ACHARYA INSTITUTE OF TECHNOLOGY,BANGALORE | 71
that facet. To illustrate, if Employee A values autonomy in the workplace and
Employee B is indifferent about autonomy, then Employee A would be more
satisfied in a position that offers a high degree of autonomy and less satisfied in a
position with little or no autonomy compared to Employee B. This theory also states
that too much of a particular facet will produce stronger feelings of dissatisfaction
the more a worker values that facet.
Dispositional Theory
A significant model that narrowed the scope of the Dispositional Theory was the
Core Self-evaluations Model, proposed by Timothy A. Judge in 1998. Judge argued
that there are four Core Self-evaluations that determine one’s disposition towards
job satisfaction: self-esteem, general self-efficacy, locus of control, and neuroticism.
This model states that higher levels of self-esteem (the value one places on his self)
and general self-efficacy (the belief in one’s own competence)
Lead to higher work satisfaction. Having an internal locus of control (believing one
has control over her\his own life, as opposed to outside forces having control) leads
to higher job satisfaction. Finally, lower levels of neuroticism lead to higher job
satisfaction.
Frederick Herzberg’s two factor theory (also known as Motivator Hygiene Theory)
attempts to explain satisfaction and motivation in the workplace this theory states
that satisfaction and dissatisfaction are driven by different factors – motivation and
hygiene factors, respectively. Motivating factors are those aspects of the job that
While Hertzberg's model has stimulated much research, researchers have been
unable to reliably empirically prove the model, with Hack man & Oldham
suggesting that Hertzberg's original formulation of the model may have been a
methodological artifact. Furthermore, the theory does not consider individual
differences, conversely predicting all employees will react in an identical manner to
changes in motivating/hygiene factors.. Finally, the model has been criticized in that
it does not specify how motivating/hygiene factors are to be measured.
Hack man & Oldham proposed the Job Characteristics Model, which is widely used
as a framework to study how particular job characteristics impact on job outcomes,
including job satisfaction. The model states that there are five core job
characteristics (skill variety, task identity, task significance, autonomy, and
feedback) which impact three critical psychological states (experienced
There are many methods for measuring job satisfaction. By far, the most common
method for collecting data regarding job satisfaction is the Likert scale (named after
The Job Descriptive Index (JDI), created by Smith, Kendall, & Hulin (1969), is a
specific questionnaire of job satisfaction that has been widely used. It measures
one’s satisfaction in five facets: pay, promotions and promotion opportunities,
coworkers, supervision, and the work itself. The scale is simple, participants answer
either yes, no, or can’t decide (indicated by ‘?’) in response to whether given
statements accurately describe one’s job.
Satisfaction. Finally, the Faces Scale of job satisfaction, one of the first scales used
widely, measured overall job satisfaction with just one item which participants
respond to by choosing a face.
The overall job satisfaction levels of the Faculty members measured with the help of
five dimensions namely; Job, supervisor, coworkers, pay and promotion.
One common research finding is that job satisfaction is correlated with life
satisfaction. This correlation is reciprocal, meaning people who are satisfied with
life tend to be satisfied with their job and people who are satisfied with their job
tend to be satisfied with life. However, some research has found that job satisfaction
is not significantly related to life satisfaction when other variables such as nonwork
satisfaction and core self-evaluations are taken into account.
An important finding for organizations to note is that job satisfaction has a rather
tenuous correlation to productivity on the job. This is a vital piece of information to
researchers and businesses, as the idea that satisfaction and job performance are
directly related to one another is often cited in the media and in some non-academic
management literature. A recent meta-analysis found an average uncorrected
correlation between job satisfaction and productivity to be r=.18; the average true
correlation, corrected for research artifacts and unreliability, was r=.30. Further, the
meta-analysis found that the relationship between satisfaction
and performance can be moderated by job complexity, such that for high-complexity
jobs the correlation between satisfaction and performance is higher (ρ=.52) than for
jobs of low to moderate complexity (ρ=.29). In short, the relationship of satisfaction
to productivity is not necessarily straightforward and can be influenced by a number
of other work-related constructs, and the notion that "a happy worker is a productive
worker" should not be the foundation of organizational decision-making.
With regard to job performance, employee personality may be more important than
job satisfaction. The link between job satisfaction and performance is thought to be
a spurious relationship; instead, both satisfaction and performance are the result of
personality.
a science of studying how research is done scientifically. We study the various steps
that are generally adopted by a researcher in studying his research problem along
This study has used an exploratory design to analyze the effectiveness of training
procedure.”
&understand the questions & write down the reply in the space meant for purpose in
questionnaire itself. Questionnaire contains simple & straight forward questions for
the respondents.
Survey:-
conditions that either existed or exist. Surveys are example of field research.
Sample Unit
Sample is the representative unit of the population .It is neither feasible nor
Sources of Data
“The Primary Data are those which are collected afresh & for the first time & thus
Secondary Data:
“The Secondary Data are those which have already been collected by someone else
Population:
totality.
Sample Unit:
“The elementary units or group or cluster of such units form the basis of sampling
1. Do you like your job and your organization where you work?
PERCENTAGE
Strongly Disagreed,
5, 9%
Strongly Agreed,
Disagreed, 2, 4% 26, 49%
Strongly Agreed
Agreed
Disagreed
Strongly Disagreed
INTERPRETATION:
In the survey of 53 samples, 49% Employees are strongly Agreed that they like their
job and their organization, 38% Employees are Agreed, 4% Employees are
Disagreed while 9% Employees are Strongly Disagreed.
2. Does your job provide enough opportunity to use your skill and knowledge?
PERCENTAGE
Strongly Agreed,
Strongly Disagreed, 19, 36%
Disagreed, 2, 4% 2, 4%
Strongly Agreed
Agreed
Disagreed
Strongly Disagreed
INTERPRETATION:
In the survey of 53 samples, 36% Employees are Strongly Agreed that the
organization provide enough opportunity to use their skills and knowledge, 56%
Employees are Agreed, 4% Employees are Disagreed while 4% Employees are
Strongly Disagreed.
PERCENTAGE
Strongly Disagreed, Strongly Agreed, 4,
6, 11% 8%
Strongly Agreed
Agreed, 20, 38% Agreed
Disagreed
Disagreed, 23, 43%
Strongly Disagreed
INTERPRETATION:
In the survey of 53 samples, 8% Employees are Strongly Agreed that their job is
repetitive and lacks in variety, 20% Employees are Agreed, 43% Employees are
Disagreed while 11% Employees are Strongly Disagreed.
PERCENTAGE
Strongly Disagreed, Strongly Agreed, 5,
6, 11% 9%
INTERPRETATION:
In the survey of 53 samples, 9% Employees are strongly Agreed that their
promotional prospects in their organization are fair, 55% Employees are Agreed,
25% Employees are Disagreed while 11% Employees are Strongly Disagreed.
5. If you get an opportunity would you like to change the nature of your job?
Strongly Agreed
Agreed
Disagreed, 13, 25%
Disagreed
Agreed, 26, 49%
Strongly Disagreed
INTERPRETATION:
In the survey of 53 samples, 13% Employees are Strongly Agreed that their
promotional prospects in their organization are fair , 49% Employees are Agreed,
25% Employees are Disagreed while 13% Employees are Strongly Disagreed.
Strongly Agreed, 6,
Strongly Disagreed, 11%
4, 8%
INTERPRETATION:
In the survey of 53 samples, 11% Employees are Strongly Agreed that their opinion
taken in to consideration when there is any decision making in their organization,
56% Employees are Agreed, 25% Employees are Disagreed while 8% Employees
are Strongly Disagreed.
INTERPRETATION :
In the survey of 53 samples, 17% Employees are Strongly Agreed that they happy
with their organization’s working environment, 60% Employees are Agreed, 2%
Employees are Disagreed while 21% Employees are Strongly Disagreed.
8. Does your senior officer recognize and praise when you do a good job?
Strongly Agreed
Agreed
Disagreed, 3, 6%
Disagreed
Strongly Disagreed
Agreed, 27, 50%
INTERPRETATION:
In the survey of 53 samples, 21% Employees are Strongly Agreed that their seniors
recognize and praise, when they do good job, 50% Employees are Agreed, 6%
Employees are Disagreed while 23% Employees are Strongly Disagreed.
9. Do you feel that medical facilities given by your organization are enough
and satisfactory ?
Strongly Agreed
Agreed
Disagreed, 8, 15% Disagreed
Agreed, 26, 49%
Strongly Disagreed
INTERPRETATION:
In the survey of 53 samples, 13% Employees are Strongly Agreed that they are
satisfied with the medical facilities given by their organization, 49% Employees are
Agreed, 15% Employees are Disagreed while 23% Employees are Strongly
Disagreed.
Strongly Agreed
Agreed
Disagreed, 7, 13% Disagreed
Agreed, 29, 55%
Strongly Disagreed
INTERPRETATION:
In the survey of 53 samples, 11% Employees are Strongly Agreed that the
organization provide good educational facilities for them and their children, 55%
Employees are Agreed, 13% Employees are Disagreed while 21% Employees are
Strongly Disagreed.
11. Do the organization arrange cultural activities for you and your
Children ?
Strongly Agreed
Disagreed, 2, 4%
Agreed
Disagreed
Agreed, 36, 67%
Strongly Disagreed
INTERPRETATION :
In the survey of 53 samples, 6% Employees are Strongly Agreed that the
organization arrange good cultural activities for them and their children, 67%
Employees are Agreed, 4% Employees are Disagreed while 23% Employees are
Strongly Disagreed.
Strongly Agreed
Agreed, 27, 50% Agreed
Disagreed
Disagreed, 12, 23% Strongly Disagreed
INTERPRETATION :
In the survey of 53 samples, 2% Employees are Strongly Agreed that the
organization arrange sports activities for them, 50%Employees are Agreed, 23%
Employees are Disagreed while 25% Employees are Strongly Disagreed.
Strongly Agreed
Agreed
Disagreed, 5, 9% Disagreed
Strongly Disagreed
Agreed, 32, 60%
INTERPRETATION :
In the survey of 53 samples, 6% Employees are Strongly Agreed that they are
subjected to adequate training and development programs, 60% Employees are
Agreed, 9% Employees are Disagreed while 25% Employees are Strongly
Disagreed.
Strongly Disagreed,
9, 17%
Strongly Agreed, 5,
9%
Strongly Agreed
Agreed
Disagreed
Disagreed, 18, 34% Strongly Disagreed
Agreed, 21, 40%
INTERPRETATION :
In the survey of 53 samples, 9% Employees are Strongly Agreed that they are
satisfied with their safety training, 40% Employees are Agreed, 34% Employees are
Disagreed while 17% Employees are Strongly Disagreed.
Strongly Disagreed,
11, 21%
Strongly Agreed, 5,
9%
Strongly Agreed
Agreed
Disagreed, 9, 17% Disagreed
Strongly Disagreed
Agreed, 28, 53%
INTERPRETATION :
In the survey of 53 samples, 9% Employees are Strongly Agreed that their
organization provide social securities to them, 53% Employees are Agreed, 17%
Employees are Disagreed while 21% Employees are Strongly Disagreed.
16. Do you think your grievance are properly handled and redressed ?
Strongly Disagreed,
10, 19%
Strongly Agreed, 6,
11%
Disagreed, 5, 9% Strongly Agreed
c Agreed
Disagreed
Strongly Disagreed
INTERPRETATION :
In the survey of 53 samples, 11% Employees are Strongly Agreed that their
grievance are properly handled and redressed, 61% Employees are Agreed, 9%
Employees are Disagreed while 19% Employees are Strongly Disagreed.
Strongly Disagreed,
11, 21%
Strongly Agreed, 9,
17%
Strongly Agreed
c Agreed
Disagreed, 7, 13% Disagreed
Strongly Disagreed
INTERPRETATION :
In the survey of 53 samples, 17% Employees are Strongly Agreed that they are
satisfied with the compensation package provided to them, 49% Employees are
Agreed, 13% Employees are Disagreed while 21% Employees are Strongly
Disagreed.
18.Are you satisfied with the various welfare facilities provided by the
Organization ?
Strongly Disagreed,
11, 21%
Strongly Agreed, 8,
15%
Strongly Agreed
c Agreed
Disagreed, 5, 9%
Disagreed
Strongly Disagreed
INTERPRETATION :
In the survey of 53 samples, 15% Employees are Strongly Agreed that they are
satisfied with the various welfare facilities, 55% Employees are Agreed, 9%
Employees are Disagreed while 21% Employees are Strongly Disagreed.
Strongly Disagreed,
11, 21% Strongly Agreed, 4,
8%
Strongly Agreed
c Agreed
Disagreed
Disagreed, 14, 26% Strongly Disagreed
Agreed, 24, 45%
INTERPRETATION:
In the survey of 53 samples, 8% Employees are Strongly Agreed that their
performance appraisal is fair in the organization, 45% Employees are Agreed, 26%
Employees are Disagreed while 21% Employees are Strongly Disagreed.
Strongly Disagreed,
10, 19%
Strongly Agreed,
Disagreed, 2, 4% 14, 26% Strongly Agreed
c Agreed
Disagreed
Strongly Disagreed
INTERPRETATION :
In the survey of 53 samples, 26% Employees are Strongly Agreed that they are
aware of their salary and various contents, 51% Employees are Agreed, 4%
Employees are Disagreed while 19% Employees are Strongly Disagreed.
FINDING
ACHARYA INSTITUTE OF TECHNOLOGY,BANGALORE | 101
FINDING
1. 49% Employees are Strongly Agreed that they like their job and their
Organization where they work.
3. 43% Employees are Disagreed that their job is repetitive and lacks in
Variety.
7. 60% Employees are Agreed that are happy with their organization’s
Working environment.
8. 50% Employees are Agreed that their senior officer recognize and
Praise when they do a good job.
9. 49% Employees are Agreed that they feel the medical facilities given
By the organization is enough and satisfactory.
10. 55% Employees are Agreed that their organization provides good
Educational facilities for their children.
11. 67% Employees are Agreed that their organization arrange cultural
Activities for them and their children.
12. 50% Employees are Agreed that their organization arrange sports
Activities for them.
13. 60% Employees are Agreed that they are subjected to adequate
Training and development programs.
14. 40% Employees are Agreed that they are satisfied with their safety
Training.
15. 53% Employees are Agreed that their organization provide any social
Securities to their employees.
16. 61% Employees are Agreed that their grievance are properly handled
And redressed.
17. 49% Employees are Agreed with the compensation package provided
to them in case of injuries or disability/death at the time of work.
19. 45% Employees are Agreed that their performance appraisal is fair in
their organization.
20. 51% Employees are Agreed that they are aware of their salary and
various content.
SUGGESTION
After considering various parameters and data’s, I would like to give the following
suggestions each of the suggestion given has its own fall outs and therefore be
implemented with utmost care. So the organization has to seriously think about it and
• The training provided is not adequate. The organization should provide need
requirement.
so that they can work better and increase productivity (In case of many
• The trainees are free from the confusion and pressure of the work situation
organization should change the concept of time based promotion and give the
• The organization should increase the sports and cultural activities for
employees.
CONCLUSION
ACHARYA INSTITUTE OF TECHNOLOGY,BANGALORE | 106
CONCLUSION
BSP promises a glowing future for itself and the country’s development in
order to harness the benefit and standard of living of the people of the state and the
country.
After six weeks of Vocational Training, I came to the conclusion that the
employees of the BSP are satisfied with their Jobs but dissatisfied in few other areas
of development.
environment.
• Most of the employees feel that their grievance are properly handled and
redressed.
• Employees are satisfied in general with the various welfare facilities provided
by the organization.
• Employees feel that the job they do is repetitive and lacks in variety.
Books
Internet
http://www.sail.co.in/plants_bhilai.asp
Company profile
http://www.fieldtofactory.lse.ac.uk/SteelPlantHistory.htm
http://www.hinduonnet.com/fline/fl1424/14240890.htm
Growth of Sail
http://www.hdfcsec.com/company/snapShotShow.php?icode
ANNEXURE
ACHARYA INSTITUTE OF TECHNOLOGY,BANGALORE | 111
QUESTIONNAIRE
‘A STUDY ON JOB SATISFACTION OF EMPLOYEES IN
BHILAI STEEL PLANT’
NAME ………………………… DESIGNATION ………………………….
Please answer the questions on the basis of the following parameters in the scale of
1 to 4. Strongl
Strongl
Disagre y
y Agreed
ed Disagre
Agreed
2 ed
3
1
4
1. Do you like your job and your organization where you work?
2. Do your job provide enough opportunity to use your skill and knowledge?
5. If you get an opportunity would you like to change the nature of your job?
8. Do your senior officer recognize and praise when you do a good job?
9. Do you feel that medical facilities given by your organization is enough and
satisfactory?
10. Do the organization provide good educational facilities for your children?
11. Do the organization arrange cultural activities for you and your children?
16. Do you think your grievance are properly handled and redressed?
17. Are you satisfied with the compensation package provided to the employees
in case of injuries or disability/death at the time of work?
18. Are you satisfied with the various welfare facilities provided by the
Organization?
19. Do you think performance appraisal is fair in your organization?