GREEN TECHNICAL NOTE

EDITION ANGLAISE
SEPTEMBER 2005
77 11 340 742 4901AService 00429
Type

CLIO 2 XBX X

MEGANE II Phase 1 & XMX X

SCENIC II Phase 1
LAGUNA II Phase 1 XG0 X

ESPACE IV Phase 1 JK0 X

VEL SATIS Phase 1 BJ0 X

MEGANE & SCENIC XAX X

AVANTIME DE0 X

TRAFIC II XLX X

MASTER 2 XDX X

Cancels and replaces Technical Note No. 4129A dated AUGUST 2001.
Modifications: Extension of vehicle types and development of the technical solution.

83C SUMMARY OF MAJOR FAULTS CONCERNING CARMINAT INFORMED

NAVIGATION HIGH END

●
Engine: XXX Basic manual:
●
Gearbox: XXX Technical Note: 3700A, 3729A
Driver's handbook: Carminat Informed
Navigation

"The repair procedures given by the manufacturer in this document are based on the
technical specifications current when it was prepared.
The procedures may be modified as a result of changes introduced by the
manufacturer in the production of the various component units and accessories from
which his vehicles are constructed".
All rights reserved by RENAULT S.A.S.
Copying or translating, in part or in full, of this document or use of the service part
reference numbering system is forbidden without the prior written authority of
RENAULT S.A.S.

© RENAULT s.a.s. 2005

 183C SYSTEM
ON-BOARD TELEMATICS
Introduction 83C
WARNINGS:

This document does not concern the new "Carminat Navigation and Communication" multimedia system
released at the start of 2005 on Laguna 2 phase 2 and Vel Satis phase 2.

Before attempting to find a solution to a fault, check that it is not caused by incorrect use. To do this consult the
"Carminat Informed Navigation" Owner's Manual and the Repair Manual.

AIM OF THE TECHNICAL NOTE

To list the most common faults and the associated After-Sales solutions in order to facilitate repair.

FAULT FINDING LOG

IMPORTANT
Any incident involving a complex system must undergo a thorough fault finding procedure with the appropriate
tools.
The FAULT FINDING LOG, which should be completed during the fault finding procedure, enables you to keep
track of the procedure which is carried out. It is an essential document when consulting the manufacturer.

IT IS THEREFORE COMPULSORY TO FILL OUT A FAULT FINDING LOG EVERY TIME A FAULT FINDING
OPERATION IS PERFORMED.

You are always asked for this sheet:

● for Technical Assistance requests,
● for approval requests when replacing parts for which approval is obligatory,

●
to be enclosed when returning monitored parts on request.
The sheet is needed for warranty compensation, and enables better analysis of the parts removed.

83C-2
 ON-BOARD TELEMATICS SYSTEM
Contents 83C
CONTENTS

CUSTOMER COMPLAINT page

Screen permanently black 83C-4
Screen remains black on starting (intermittent) 83C-5
Road map freezes and turns grey or black (intermittent) 83C-6
Display frozen on RENAULT badge or no display 83C-7
Incorrect vehicle position on map and permanent red GPS symbol in status bar 83C-8
83C-9
Not possible to change language 83C-10
Voice synthesiser does not work 83C-11

APPENDICES
Navigation computer part number/Language CD version correspondence table 83C-12
Fault finding log (FD) 83C-13
System: Carminat Informed Navigation - FD 98 83C-14

83C-3
 ON-BOARD TELEMATICS SYSTEM
Screen black 83C
CUSTOMER
Screen permanently black
COMPLAINT

FAULT FINDING Check that:

– the Carminat computer red indicator light is off,
– the Eject button indicator is on.

POSSIBLE CAUSE Navigation computer freezes following interruption of the language changing or software
changing procedure (language CD ejected by user and/or mapping CD inserted during
procedure).

AFTER-SALES Check for CD jammed in navigation computer

●
SOLUTION If no CD jammed in navigation computer
– With the ignition off, reinsert the language CD and switch on the ignition without
starting the engine,
The procedure progresses normally.
– Wait approximately 1 minute with the screen still black.
The following message appears: The installation program will update your system
The procedure ends (5 minutes maximum)
Note: if the language CD is quickly ejected with the message "CD ERROR", try another
language CD and check the CD version using the correspondence table (see appendix).
●
If a CD is jammed in the navigation computer (e.g.: mapping CD)
– Do not try to remove it.
– Replace the navigation computer.

If the fault is still present, continue fault finding (see Technical Note 3729A, 83C,
COMMENTS
ON-BOARD TELEMATICS SYSTEM, Fault finding chart: ALP 3).

83C-4
 ON-BOARD TELEMATICS SYSTEM
Screen black 83C
CUSTOMER
Screen remains black on starting (intermittent).
COMPLAINT

FAULT FINDING – Confirm the customer complaint.

POSSIBLE CAUSE Software limitation (occurrence approximately 1 fault per 100 start-ups).

AFTER-SALES – Recommend that the customer switch off the ignition for a minute when the fault
SOLUTION occurs.

83C-5
 ON-BOARD TELEMATICS SYSTEM
Screen black 83C
Road map freezes and turns grey or black. The fault occurs intermittently.
CUSTOMER
Note: in some cases the display shows abnormal colours and the display functions
COMPLAINT
are frozen.

It is normal for the screen to shut down (system refreshing/appearance of Renault

INFORMATION
badge) approximately every 3,000 miles (5,000 km).

FAULT FINDING – Confirm the customer complaint.

POSSIBLE CAUSE – Traces of dirt or scratches on the mapping CD.

– Navigation computer internal fault.

AFTER-SALES – Clean the CD to remove any dust or finger marks.

SOLUTION – Use a soft, clean, dry, lint-free cloth.
– Wipe the CD from the centre outwards.
Replace the mapping CD if it is scratched.
If the fault is still present:
– Replace the navigation computer.

If the fault is still present, continue fault finding (see Technical Note 3729A, 83C,
COMMENTS
ON-BOARD TELEMATICS SYSTEM, Fault finding chart: ALP 3).

83C-6
 ON-BOARD TELEMATICS SYSTEM
Display frozen 83C
CUSTOMER
Display frozen on the RENAULT badge or no radio display.
COMPLAINT

FAULT FINDING – Confirm the customer complaint.

POSSIBLE CAUSE Navigation system initialisation incomplete or not carried out.

AFTER-SALES – Initialise the navigation system (see Technical Note 3729A, 83C, ON-BOARD
SOLUTION TELEMATICS SYSTEM, Initialisation).

If the fault is still present, continue fault finding (see Technical Note 3729A, 83C,
COMMENTS
ON-BOARD TELEMATICS SYSTEM, Fault finding chart: ALP 4).

83C-7
 ON-BOARD TELEMATICS SYSTEM
Vehicle position 83C
CUSTOMER Incorrect vehicle position on the map and a red GPS symbol permanently displayed
COMPLAINT in the status bar.

When using the system for the 1 st time, park the vehicle in the open air with the ignition
on. It will take approximately twenty minutes to achieve good reception (green GPS
symbol).
NOTES It is recommended that you carry out the fault finding process outside to ensure good
GPS reception.
Wait a few minutes after each operation, and before checking the GPS symbol, to allow
the system to receive GPS signals.

FAULT FINDING – Confirm the customer complaint.

– Check the GPS aerial cable connections:
●
behind the computer.
●
at the cut-off plate.
●
at the aerial pillar.

POSSIBLE CAUSE Cable connector(s) of GPS aerial disconnected.

AFTER-SALES – Reconnect the connector(s).

SOLUTION

If the fault is still present

FAULT FINDING – Check the GPS reception status using the following path: Navigation, Configuration,
System information, Fault finding.
– Enter code 4112.
– Read the GPS data and check that the sensor's STAT display is: COMM ERROR.

POSSIBLE CAUSE Faulty Carminat computer.

AFTER-SALES – Change the Carminat computer.

SOLUTION

If the fault is still present see next page

83C-8
 ON-BOARD TELEMATICS SYSTEM
Vehicle position 83C
CUSTOMER
Vehicle position on the map incorrect and a red GPS symbol permanently displayed
COMPLAINT
in the status bar.
(continued)

FAULT FINDING – Check the GPS reception status using the following path: Navigation, Configuration,
System information, Fault finding.
– Enter code 4112.
– Read the GPS data and check that the sensor's STAT display is:
SEARCH SAT or REC ERROR.

POSSIBLE CAUSE Faulty aerial cable or GPS aerial.

AFTER-SALES – Fit an external coaxial cable connecting the computer to the cut-off plate connector:
●
SOLUTION If the GPS symbol turns green:
– Replace the GPS aerial cable between the computer and the cut-off plate
connector.
●
If the GPS symbol remains red and the vehicle has a roof aerial:
– Replace the roof aerial.
●
If the GPS symbol remains red and the vehicle does not have a roof aerial:
– Fit an external coaxial cable connecting the cut-off plate connector to the GPS
aerial pillar:
●
If the GPS symbol turns green:
– Replace the GPS aerial cable between the cut-off plate connector and the
aerial pillar.
●
If the GPS symbol remains red,
– Replace the GPS aerial (behind the tailgate upper trim).

If the fault is still present, continue fault finding (see Technical Note 3729A, 83C,
COMMENTS
ON-BOARD TELEMATICS SYSTEM, Fault finding chart: ALP 16).

83C-9
 ON-BOARD TELEMATICS SYSTEM
Not possible to change language 83C
CUSTOMER
Not possible to change language.
COMPLAINT

IMPORTANT: do not start the engine during the procedure.

NOTES In the event of freezing during the procedure, see customer complaint: Screen
permanently black.

FAULT FINDING – Confirm the customer complaint.

– Check the CD version (see correspondence table in Appendix).

POSSIBLE CAUSE Language change procedure not correctly followed.

AFTER-SALES – Switch on the + accessories feed

SOLUTION Changing language is a two-step process:
Step 1:
– Change the language in the Main menu.
– In the Main menu, select Language => choose the language and confirm.
Step 2:
– Change the language in the Navigation menus.
– Use the path: Navigation, Configuration, Languages (following the items preceded
by a *):
1 st case: The language is one of the two displayed: select the desired language and
confirm.
2 nd case: The language is not displayed:
a) Select Other language.
b) The message insert Languages CD appears.
c) Eject the mapping CD, insert the Languages CD and confirm.
Note: if the system asks you to install new software, select No and start the
language changing procedure again.
d) Select the language to replace.
e) Select the language to load from the list, then select Load.

IMPORTANT: loading takes approximately 5 minutes. The screen may remain black for
several minutes. Do not interrupt the loading procedure (ignition switch-off or CD
ejection)
f) After the Languages CD has been ejected, wait for the screen to go blank and the
Renault badge to be displayed.
g) Reinsert the mapping CD.
h) Repeat step 2 above.

83C-10
 ON-BOARD TELEMATICS SYSTEM
Voice synthesiser does not work 83C
CUSTOMER
Voice synthesiser does not work.
COMPLAINT

FAULT FINDING – Confirm the customer complaint.

POSSIBLE CAUSE Carminat speaker connector not connected.

AFTER-SALES – Reconnect the Carminat speaker connector.

SOLUTION

If the fault is still present, continue fault finding (see Technical Note 3729A, 83C,
COMMENTS
ON-BOARD TELEMATICS SYSTEM, Fault finding chart: ALP 14).

83C-11
 ON-BOARD TELEMATICS SYSTEM
Correspondence table 83C
NAVIGATION COMPUTER PART NUMBER/LANGUAGE CD VERSION CORRESPONDENCE TABLE

Languages CD (example of version 4.5)

Navigation computer part Navigation computer part

Languages CD version to
numbers numbers
use
(in horizontal position) (in vertical position)
Vehicles concerned: Vehicles concerned:
AVANTIME/LAGUNA II/ MEGANE II &
VEL SATIS/ESPACE IV/ CLIO 2
MEGANE / SCENIC/
SCENIC II/
TRAFIC II/MASTER 2
8200130524 8200084643 NAV5 – All versions
8200138591 8200139714
8200149801 8200163083 NAV5 – All versions or
8200280671 8200280670 NAV5 – Version 4.5
8200313631 8200313889 NAV5 – Version 4.6
8200339751 8200338534 NAV6 – Version 1

83C-12
 FAULT FINDING LOG
System: Carminat informed navigation
Page 1 of 2

List of monitored parts: navigation system

● Administrative identification

Date 2 0
Log completed by/tel.

Dealership details

VIN km

Repair Order Engine

●
Navigation system configuration
Renault part number:
Navigation computer
series number FAULT FINDING LOG

Renault part number:

CCU: Central Communication Unit
series number FAULT FINDING LOG
Renault part number:
Mapping CD-ROM
series number FAULT FINDING LOG

Languages CD-ROM Version

Renault part number:

Radio
series number FAULT FINDING LOG

●
Customer complaint

1162 Problem reading the mapping 1161 Problem opening or closing the 1158 Guidance voice message fault
CD-ROM screen

1170 Navigation guidance fault 1160 Control fault on the CCU front 1171 Satellite reception fault (GPS)
panel or independent console

999 Intermittent black screen 999 Permanent black screen 999 Location fault

Description of customer complaint:

Customer complaint reproduced: YES NO

Are there any retrofitted accessories on the vehicle: YES NO

If yes, which:

●
Conditions under which the customer complaint occurs

999 Permanent fault 999 Intermittent frequency 999 Low temperature conditions
(occurrence must be stated)

999 Very high temperatures 999 Ambient heat 999 Engine running or warm

999 When starting 999 Covered area (garage, etc.) 999 Green TMC symbol

999 Red TMC Symbol 999 Green GPS Symbol 999 Red GPS Symbol

999 During impacts / vibrations 999 Green CD Symbol 999 Red CD Symbol

Others Comments:

FD98
Fault finding log

page to print or photocopy - page to print or photocopy - page to print or photocopy

 FAULT FINDING LOG
System: Carminat informed navigation
Page 2 of 2
●
Documentation used in fault finding

Fault finding procedure used

Type of diagnostic manual: Workshop Repair Manual Technical Note Assisted fault finding

Diagnostic manual number

Wiring diagram used

Wiring Diagrams Technical Note Number:

Other documentation

Title and/or part number:

●
Workshop fault finding

GPS reception status: COM.ERROR Search Sat ≥ 3 sat

To check the GPS reception status, follow the procedure below:

Position the vehicle in an open area
Wait for 15 minutes with the ignition on
In the navigation system, go to Fault finding: Navigation → Configuration → System information → Fault finding→
→ GPS status

Red status LED computer front panel: Permanently off Permanently flashing Permanently lit

Carminat computer (CD-ROM reader): Impossible to insert CD Impossible to eject CD Refuses to read CD

Mapping CD scratched or dirty: YES NO

Vehicle speed signal fault finding, change of value when driving? YES NO
Carry out this fault finding in the navigation system, from the following fault finding menu: Navigation → Configuration → System information
→ Fault finding → I/O

● Conditions under which fault disappears

Vehicle restart
after a cut-off of > 1 min: OUT NO
after a cut-off of < 1 min: YES NO
By action on: .......................................................................................................................................................................................
.......................................................................................................................................................................................
The fault disappears by itself (state time):..................................................................................................................................................
Other (give as much detail as possible): ...................................................................................................................................................
...................................................................................................................................................

● Parts returned

Parts: Navigation computer CCU Console Screen

Note:
Complete and submit a fault finding log for each component removed and returned.

FD98
Fault finding log

page to print or photocopy - page to print or photocopy - page to print or photocopy