Operations Management

Class of : 2012 Academic Year : First

Course Code : SL OP 502 Semester : II
Credit : 3 Sessions : 33

Learning Objective
After completing the course the student will be able to

Describe operations strategy and competitiveness

Explain process analysis and product design
Design manufacturing process selection, and service process selection
Explain terms like Inventory control, Material requirement planning, and supply chain strategy
Evaluate the importance of TQM in Operations Management
Discuss project management.
REFERENCE BOOKS AUTHOR / PUBLICATION
Operations and Supply Management Richard B. Chase – 12ed - TMH
Operations Management IUP
Operations Management – An Integrated Goods James R Evans & David A. Collier, Thomson
and Services Approach, Indian Edition South-Western
Operations Management Strategy and Analysis, Krajewski,Lee J. et al. Pearson Education India
7th e
Production And Operations Management, 8th e Gaither, Norman / Fraizer, Greg. Thomson –
Southwestern - 1999
Operations Management, 4th e Russel / Taylor . Pearson Education India

Detailed Syllabus Manufacturing Process Selection and Design:

Introduction: The Field of Operations
Management, Production Systems, OM in the
Organizational Chart, Operations as Service,
Historical Development of OM, Current Issues
in Operations Management.
Operations Strategy and Competitiveness:
Operations Strategy, Operations Competitive
Dimensions, The Corporate Strategy Design
Process, Strategic Fit-Fitting Operational
Activities to Strategy, Productivity
Measurement.
Process Analysis: Process Analysis, Process
Flowcharting, Types of Processes, Measuring
Process Performance, Process Analysis-
Examples, Process Throughput Time Reduction
Product Design: Designing for the Customer –
Quality Function Deployment, Value Analysis,
value Engineering, Designing Products for
Manufacture and Assembly, Measuring Product
Development Performance
Process Selection – Types of Processes, Process
Flow Structure, Product-Process Matrix
Service Process Selection and Design: The
Nature of Services, an Operational
Classification of Service, Applying Behavioral
Science to Service Encounters, Designing
Service Organizations, Structuring the Service
Encounter, Service-System Design Matrix,
Service Blueprinting and Fail-Safing
Facility Location: Plant location methods-
Factor rating, Transportation Method (only
formulation), Centroid method, Locating service
facilities
Facility Layout: Basic Production Layout
Formats, Process Layout (CRAFT) Product
Layout (Assembly Line Balancing), Group
Technology (Cellular) Layout, Fixed-Position
Layout, Retail Service Layout, Office Layout.
Waiting Line Management: Economics of
Waiting Line Problem, The Queuing System,
waiting line methods (MM1 Model in detail)

Detailed Syllabus – The Class of 2012 Second Semester

Strategic Capacity Management: Capacity Quality and Safety Practices at Lego
Management in Operations, Capacity Planning Six Sigma at Motorola
Concepts, Capacity Planning, Planning Service
Taiichi Ohno and the Toyota Production
Capacity
System
Aggregate Sales and Operations Planning: Zara’s Supply Chain Management
Overview of Sales and Operations Planning Practices
Activities, The Aggregate Operations Plan,
Aggregate Planning Techniques (Source: Case Studies in Management
Volume VIII)
Inventory Control: Definition of Inventory,
Purposes of Inventory, Inventory Costs, Suggested Schedule of Sessions
Independent versus Dependent Demand,
Inventory Systems, Fixed -Order Quantity No. of
Topic
Models, Fixed-Time Period Models, Selective Sessions
Control, including ABC, VED Classifications, Introduction 1
Optional Replenishment System, 2-Bin system
Operations Strategy and 2
Materials Requirement Planning: Where Competitiveness (including case
MRP Can Be Used, Master Production discussion)
Schedule, Material Requirements Planning
Process Analysis (including case 1
System Structure, MRP Examples
discussion)
Supply Chain Strategy: Supply Chain Drivers, Product Design 1
Supply Chain Strategy, Measuring Supply
Chain Performance, Push Strategy/Pull Manufacturing Process Selection and 1
Strategy/Push-Pull Strategy, Bullwhip Effect, Design (including case discussion)
Outsourcing, Design for Logistics, Global Service Process Selection and Design 2
Sourcing, Mass Customization. (including case discussion)

Total Quality Management: Evolution of Facility Location 1

TQM: Quality Specification and Quality Costs, Facility Layout 2
Six-Sigma Quality, The Shingo System: Fail-
Safe, ISO 9000, ISO 14000 Waiting Line Management 1

Just-In-Time and Lean Systems: JIT/Lean Strategic Capacity Management 1

Logic, The Toyota Production System, (including case discussion)
Elimination of waste, Value Stream Mapping, Aggregate Sales and Operations 2
JIT/Lean Implementation Requirements, Planning (including case discussion)
JIT/Lean in Services
Inventory Control 2
Project Management: Introduction,
Materials Requirement Planning 2
Structuring Projects, Work Breakdown
Structure, Network-Planning Models, Time Supply Chain Strategy (including 2
Cost Models, Managing Resources case discussion)
Total Quality Management 3
Cases and Exercises (including case discussion)
Mass Customization: The BMW Way
Just-In-Time and Lean Systems 2
The Making of Xbox 360
Project Management (including case 3
Forefront Manufacturing: Production discussion)
Processes and Change Management in
Mainland China Case Discussions 4
The Delhi Metro Project: Effective Project Total 33
Management in the Indian Public Sector