Title:

“An analysis of implementing Custom Offence Reporting System for

processing and monitoring of customs at the Mauritius Revenue Authority.”

Master of Business Administration General Part Time

MBAG/10/PT Aug

Names:

RAMCHURRUN Neville (101612) - Team Leader

JOGEEDOO Ramananda (101233)

JEETUN Hitesh (101232)

GOPAUL Sailesh Kumar (101352) – MBA Marketing

RAMAKRISHNAN Koomarah (101239)

FOOLCHAND Roodish (101227)

 Synopsis of the project

Customs Offence Report (COR)

COR - Customs Offence Report (a form filled whenever an offence has been committed in
breach of Customs Laws, Regulations and enactments)

COR Database Module – Automation of the COR Section – Online filing of Offences –
Processing and Monitoring.

How IS was used in the past?

Initially, the company was using Microsoft Excel as a tool for data entry purposes and eventually
the firm made use of the new- Access Database as a method of data capture on a 4 months basis.

How IS being used now?

COR Database Module

Integrated in the Customs Management System – Internal Customs Application

How IS will be used in the future?

Through future enhancements

Extend the COR Module to other departments

Company possessing a Website – MRA –Customs Department – mra.gov.mu

What is currently in use?

COR Database Module integrated in the CMS

How they fit into business model?

Integrated internally to Customs Users as well as external users – Large Taxpayers Dept, Income
Tax, VAT
Customs – Port/Airports Users
Legal Service Dept – interaction – input hearings – follow up of cases -settlement

How company operated in the past?

Filing of COR on Form No 30, hard copy

Ledgers
Payments through Assessment Form
Manual Excel sheet (main details)
Ms Access
No reports (Manual – Error Prone)

Attempt to evaluate the effectiveness of there IS

No attempt to remedy by respective sections – burden remains on IT Section and IT people like
always

Is being used in the Customs Department (Integrated in the CMS)

COR Database Module (Live)

DMS – Debt Management System (to be implemented)
Arrival Hall – LAN Project (to be implemented)
Auction Sales (to be implemented)
Deferred Control (to be implemented)

How change was implemented?

At 1st go – COR Officers were targeted to input the data from COR Form
Move to Online Filing
Centralised Processing – Monitoring
Adding of Warning Letter Sub-Module
Automatic Payment – linked
View to all –Modification
Future – Extended to LSD – Legal Service Department
Mode of Payments – Installments – through submission of Bank Guarantee
Step by step – Prepare User Requirements – Sent to developer Receive updates
Testing – Draft Manuals – Training – Implementation – Maintenance