FINAL EXAMINATION

JANUARY 2010 SEMESTER EXAMINATION

2/2009/2010 SESSION

SUBJECT : CHANGE MANAGEMENT

SUBJECT CODE : PMS 3293
DURATION : 3 HOURS
FACULTY : BUSINESS
PROGRAMME : BACHELOR OF BUSINESS MANAGEMENT
LECTURER : NORJIAH MUSLIM

INSTRUCTIONS TO CANDIDATES

This paper consists of one (1) section:

Section A - 5 questions.

Answer any Four (4) questions in Section A.

All Answer of:

Section A must be written in answer booklet provided

The answer for each question must start on a new page.

Do Not Open The Question Paper Until Instructed

This Question Paper Consists of THREE (3) Printed Pages

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SECTION A : STRUCTURED QUESTIONS (100 MARKS)

ANSWER ANY FOUR (4) QUESTIONS

QUESTION ONE (25 MARKS)

a. Tangible benefits are said to be associated with organizations that have skilful vision.
Lipton identifies five key ways in which skilful visions can enhance organization.
Explain THREE (3) skilful visions that help change.
(6 marks)

b. Emotion is linked to change, and can also contribute to the breakdown of the
communication process. Managers can use three techniques to avoid these situations.
Explain the THREE (3) techniques describe
(9 marks)

c. Nutt & Backoff evaluate organization context in term of their ability to produce
visionary change. Identify the FOUR 4 organisation context.
(10 marks)

QUESTION TWO (25 MARKS)

a. Selling internal changes to external stakeholders is an important issue that can affect
the impact of the change on organizational share performance. In studying annual
reports of these innovating organizations, they identified four key defensives
impression management practices that were used to protect themselves from negative
reactions by their stakeholders. Discuss these FOUR (4) key defensives impression
(16 marks)

b. Kirkpartick identifies the possible outcomes that are likely to cause people to react
positively to change. Briefly explains any SIX (6) of these possible outcomes.
(9 marks)

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QUESTION THREE (25 MARKS)

a. Discuss the Dunphy & Stace’s Contingency Model of Change.

(15marks)

b. Explain why Contingency Approaches are not dominant.

(10 marks)

QUESTION FOUR (25 MARKS)

One of the most challenging areas for managing the organization change is to
sustainability it. Discuss a range of actions that can assist in sustaining the change.
(25 marks)

QUESTION FIVE (25 MARKS)

a. In coaching people through such change processes, Cumming and Worley argue that
organizational development practitioners need a variety of skills. Explain FOUR (4)
types of skills argue by these practitioners.
(16 marks)

b. There are number of approaches to develop the change visions. One of the approaches
is questions that help to develop a vision. Discuss the THREE (3) approaches or set of
questions through which vision may be acquired (Holpp & Kelly).
(9 marks)

END OF QUESTION PAPER

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