Rootsan Technologies PVT LTD Company Profile

Company profile
Rootsan Technologies Pvt Ltd
The complete infrastructure solutions
ROOTSAN TECHNOLOGIES PVT LTD

#291/B, Kanakapura Main Road
Jayanagar 7th Block
Bangalore
Email:info@rootsan.com
www.rootsan.com
Contact: 26763898(080)
+918026763898

The complete infrastructure solutions
About Rootsan
Rootsan is a leading global computing service provider and specializing in the delivery of
intelligent and comprehensive enterprise solutions to solve problems faced by enterprise in the
area of Storage Area Network, Network Attached Storage, Virtualization, Local Area Network,
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Wide Area Network, Data Backup and Disaster Recovery. Rootsan analyses requirements,
architects solutions, implements secure automated systems, provides Vendor certified sales and
technical courses, management and maintenance services.
Rootsan Technologies is a group of qualified and certified Systems Engineers and

Administrators capable of increasing your business to the maximum security and performance
levels. We provide high quality server solutions such as remote server monitoring and remote
server management for a large variety of customers at affordable rates. No matter what kind of
business you have, we know that keeping costs down is important to everyone. At Rootsan
Technologies we understand this, and our pricing structure is set at an extremely competitive rate
to account for this.
info@rootsan.com
We can help you in monitoring, securing, and optimizing your server in order to boost up
your performance, installing custom solutions, and other security measures. We are also ready to
assist you in any issue you may have or in any other kind of customer inquiry related to the
security and performance of your server needs.
We would like to hear from you soon to successfully accomplish your requests, as we
have dedicated administrators ready to start immediately. You will not regret in choosing
Rootsan Technologies as satisfaction is guaranteed!
Rootsan Technologies Pvt Ltd Bangalore
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Core Services
 Infrastructure Management Services.
 Data Center Management
 Open source Management
 Product &Application Development/Testing.
 Virtualization Management
 Network Management
 Desktop Management
 Server Management
 Training and outsourcing
 Placement Services
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A. Infrastructure Management Services
+918026763898
Infrastructure Management Service (IMS) is a time-tested and proven service offering

focused on reducing your operational costs and ensuring maximized availability and
performance of your IT services. Rootsan plays a critical role in supporting and satisfying
business requirements. In the current organization paradigm, it provides essential services for the
organization to support its business. Beyond the need to manage IT technology is the need to
establish and employ best practices processes to optimize IT services. This is the focus of our
managed IT services. We render set of process that detail best practices based on standards
(ITIL, ITSM) to enable and optimize IT services in order to satisfy business requirements and
manage the IT infrastructure both tactically and strategically by meeting the well defined AMC
and SLA . We provide Managed IT Services best in the industry and we provide dependable and
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continuous service for our clients. We cover all the features necessary for system & network
administration, security, enterprise system management etc to best manage the IT services.
B.Data Center Management

We offer the complete spectrum of data center management services that can help your
organization capitalize on business opportunities and result in real developments in profitability. These
range from technical and change management support to process optimization and disaster recovery.
In Datacenter Management Services:
Storage Management
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Network Management
Server Management
Storage Management
In Storage Management, Rootsan supports Direct Attached Storage; Network attached
Storage, Storage Area Network and Tape libraries. These products were delivered to small,
medium, and large enterprise around the world.
As per business continuity. We suggest Storage according to Requirement. Rootsan supports
Storage Deploy, configure and manage

 EMC
 NETAPP FILERS.
 HITACHI
 DELL
 HP
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Datacenter Network Management
In Datacenter Network Management, Rootsan supports
 Cisco
 Juniper
 Brocade
Server Management
In Datacenter Server Management, Rootsan Supports
 RAID SCSI/SAS/SATA cards (Dell, HP, Adaptec, LSI, High-tech Rocket
and Etc).
 FC cards (Qlogic, Emulex,JNI and etc)
C. Opensource Management
ITSM Challenges:
IT departments face various challenges such as cost reduction, regulatory compliance,
competitiveness of internal IT compared to outsourced services and application and
infrastructure modernization. Management also demands demands that IT processes come under
better control, end users become more demanding and shorter innovation cycles lead to higher
requirements in terms of flexibility and responsiveness.
We supports all different types of Open source Operating systems and Software.
Like os SUN, Redhat, IRIX,open SUSe, Mandriva, ibm aix , HP UX ,netbsd,freebsd, etc
IT Service Management ITIL.
Organizations answer to these challenges by adapting industry best practices. Initiatives usually
depend on operational needs, strategic alignment, access to know-how and tools available in the
marketplace. If an organization is following the common and popular ITIL standards. The
objectives usually remain the same: Maximizing the benefits derived through the use of
information technology and developing appropriate IT governance and control in a company.
Benefits of following the open source way in ITSM
Most companies nowadays have embraced the benefits of using Open Source Software / Free
Software (OSS/FS) like lower costs of ownership (TCO), scalability, control and flexibility
advantages, no license management costs and lower upgrade/maintenance costs - just to name a
few of them. OSS/FS protects its users from the risks and disadvantages of single source
solutions. Most importantly as a user you don't need to rely on the vendor's agenda and instead
of having a single point of reference, a network of internal and external IT service providers is
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at your disposal.
+918026763898
ITSM Processes
The following diagram provides an overview over the processes supported by ITSM.
Starting with incidents, change requests and project proposals,ITSM provides a continuous
process chain covering the planning, priorization, distribution, execution and rollout of changes
throughout the IT service organization.
ITSM processes supported by project-open
ITSM Challenges.
IT departments face various challenges such as cost reduction, regulatory compliance,
competitiveness of internal IT compared to outsourced services and application and
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infrastructure modernization. Management also demands demands that IT processes come under
better control, end users become more demanding and shorter innovation cycles lead to higher
requirements in terms of flexibility and responsiveness.
Our value proposition.

Integration:
Provides a one-stop solution for IT management, integrating with important application
and replacing 10-15 smaller ones. Just like ERP system did to manufacturing companies 20
years ago.
Visibility & Transparency:
Allow business managers and business users to monitor IT projects and IT service
operations.
info@rootsan.com
Financials & Controlling

Introduce a solid financial perspective across all IT activities, with low overhead for
employees
Business Intelligence
Provide managers with indicators, reports and other analysis tools to build an integrated
ITSM scorecard. Benefits of following the open source way in ITSM.
Most companies nowadays have embraced the benefits of using Open Source Software / Free
Software (OSS/FS) like lower costs of ownership (TCO), scalability, control and flexibility
advantages, no license management costs and lower upgrade/maintenance costs – just to name a
solutions. Most importantly as a user you don’t need to rely on the vendor’s agenda and instead
of having a single point of reference, a network of internal and external IT service providers is
at your disposal.
Benefits of following the open source way in ITSM

Most companies nowadays have embraced the benefits of using Open Source Software /
Free Software (OSS/FS) like lower costs of ownership (TCO), scalability, control and flexibility
advantages, no license management costs and lower upgrade/maintenance costs - just to name a
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solutions. Most importantly as a uer you don't need to rely on the vendor's agenda and instead of
having a single point of reference, a network of internal and external IT service providers is at
your disposal.
ITSM Benefits
• One Integrated Application:

Can replace a large number of stand-alone applications with a single integrated system,
reducing the maintenance overhead and the number of providers.
• Regulatory Compliance:
The integration of Change Management with Configuration Management provides a
"transparent" change management history of released software as required by auditing
organizations in the financial sector.
• Increased Visibility of IT Projects:
Allows project stakeholders to check the project status. Permissions determine whether a
user can read, modify or administer a project.
• Project Budget & Progress Tracking:
Shows up to date information about budget and progress for each project. Information
includes timesheet information, external costs such as travel costs and information imported
from SAP FI or other accounting applications.
• IT Service Cost & Financial Controlling:
Automatically captures all necessary information in order to determine IT costs for
service types.
• Performance Reports and Statistics:
The integrated reporting and data-warehouse engines provide insight into key process
indicators.
• Project Portfolio Management:
PPM allows managing lists of project and development requests and supports senior
management decision-making by providing all fields necessary to priorize requests.
• Release Management:
Can manage and track the advance of different items included in a software release,
allowing the release manager to take informed decisions.
• Learned Lessons, Wiki, Blog & Knowledge Management:
A full text search engine index all contents in , allowing fast access to learned lessons,
wiki pages and solution to previous bugs, sometimes resulting in enormous time savings.
ITSM Integration Links

ITSM offers users a number of integration links in order take advantage of input from other
applications commonly found in IT departments and IT service provider organizations.
ITSM Integration Links
Systems Monitoring and Incident Tracking Integration Links
• Nagios:
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Create Tickets from Nagios events, create Configuration Items from Nagios
configuration.
+918026763898
• Big Brother:
Simple import of BB4 status currently for display only
• OTRS, BugZilla, Mantis, RT: Import of tickets + update of ticket status when fixed in
Authentication and Identity Management

• LDAP:
Authentication against LDAP servers (OpenLDAP and MS Active Directory) and/or
synchronization of user data. Support for as master for LDAP information.
• PAM (Pluggable Authentication Modules) :
Support for various Linux PAM modules
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Inventory and Configuration Management Integration Links

• OCS-Inventory:
Can import OCS inventory lists and convert them in a list of configuration items.
• H-Inventory:
Same as OCS-Inventory
Project Scheduling
• Gantt Project:
Bidirectional (import + export without loss) "round trip" editing of project schedules.
• OpenProj :
Same as Gantt Project.
• MS-Project:
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Import of MS-Project schedules via Gantt Project.
Financial Management Integration Links

• SAP FI:
Import of costs from SAP FI general ledger costs to projects based on shared project
code ("Innenauftragsnummer").
• Microsoft NAV (Navision) :
Export of financial information in UBL suitable to be parsed in NAV connector
• Lexware Buchhalter :
CSV export of financial documents readable by Lexware Buchhalter.
• Datev :
CSV export of financial documents readable by Datev-based tax consultants.
• UBL:
Can export financial items in UBL V1.0 (Universal Business Language). UBL is a kind
of simplified ebXML.
Generic Interfaces
• ODBC:
The generic ODBC interface allows reading, updating and creating objects. There exists
a PL/SQL API for creating new objects.
• XML-RPC:
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A generic XML-RPC interface that maps XML-RPC calls to TCL procedure calls.
• SOAP/WSDL:
Generic SOAP/WSDL implementation from University Vienna.
ITSM Modules in Detail

ITSM Helpdesk
The ITSM Helpdesk is the central point of contact between service providers and
users/customers on a day-to-day basis. It is intended to meet the communications needs of both
Customers and IT.
All incidents are registered with the system. supported by business intelligence capabilities it
serves as a extremely beneficial tool for IT Management when used to find, analyze, and
eliminate common problems.
Staff members can effectively track and monitor the status of customer problems.
The Help Desk provides to customers a central and convenient point of reference for their IT
related incidents. At any times new incidents can be entered and already registered incidents can
be looked up to determine their status.
A powerful and highly configurable workflow engine is used to manage the flow of the tickets.
ITSM Change Management

The objective of Change Management is to ensure that standardized methods and
procedures are used for efficient and prompt handling of all changes to controlled IT
infrastructure, in order to minimize the number and impact of any related incidents upon
service.
ITSM Release Management

Release Management supports the platform-independent and automated distribution of
software and hardware, including license controls across the entire IT infrastructure.
ITSM Configuration Management

Configuration management (CM) is a technical management model that focuses on
establishing and maintaining consistency of a product's performance and its functional and
physical attributes with its requirements, design, and operational information throughout its life.
Configuration Management is a process within the Information Technology Infrastructure
Library (ITIL). It usually tracks all of the individual Configuration Items (CI) in an IT system
which can be as simple as server or as complex as an entire IT Department.
ITSM supports the main five activitis in CM: Planning, Identification, Control,
Monitoring and Verification.
Implementation & (Organizational) Change Management

Implementing an application like successfully in an organization only partly depends on
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the application itself. Other factors like team psychology and data integration play an important
role in a smooth transition, particularly in larger organizations.
+918026763898
To address these issues, the team offers professional and consulting services based on the
experience of more than 200 rollout projects in the past. During the start of an implementation
project, the team will visit all involved groups in the IT department and analyze per group:
• Operating procedures, processes and workflows,
• existing tools and
• the data contained in existing tools
Based on this input, we develop several "reasonable" scenarios on how integrate existing
structures into a single consistent system.
• Thanks to its database API, it is easy to import data from external applications into the
database in order to make them available to users.
• As an alternative, it is relatively easy to extend to cover new processes, thanks to its modular
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architecture.
Thanks to its modular architecture and the low overall implementation costs (open source), is
suitable for a wide range of IT departments and their corresponding budgets. Please contact us
to discuss options and to inquire a cost estimation.
Implementation Hard- and Software Requirements

By default, is designed to run on standard Linux systems using the PostgreSQL open-source
database. We recommend this configuration for organization with 10 - 300 "active users"
because it is the most standardized and cost efficient option.
However, is a very scalable and portable application, so we can offer for SUN/Solaris and
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other non-Linux environments. Also, there is an option to run on an Oracle 8x - 10x database.
F. Virtual Infrastructure Management

Virtualization Management Center
Rootsan's award winning Virtualization Management Center (VMC) enables next

generation data centers to enforce IT policies, ensure compliance with government mandates,
and manage and protect virtual servers, desktops, and networks across multiple platforms.
VMC provides a single authoritative visual interface, central management and security for
heterogeneous virtual environments. By combining the centralized event database, virtual
infrastructure integration and analysis engines with a robust visual interface it is possible to
administer, audit, secure and monitor complex, dynamic, virtual infrastructures. This results in
better network and event visibility for a faster and more efficient management and security
response. Through extensive real-time and historical visual reporting and revision control,
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Rootsan VMC gives administrators the tools they need to efficiently meet stringent compliance
requirements and provide secure management for virtualized data centers.
Rootsan VMC is purpose-built on a strong security foundation to provide the essential tools
needed to bridge the gap between security and management in the virtualized data centers.
Virtual Infrastructure Discovery & Mapping

Since you can't control what you can’t see, visibility is key in managing, monitoring and
securing the dynamic virtual infrastructure. Administrators need a logical visual representation of
their virtual environment in order to understand the virtual network, track changes and address
virtualization challenges that have security implications like server sprawl, server mobility, and
configuration and infrastructure changes.
Revision Control & Configuration Monitoring

To maintain secure configuration in virtual environment, organizations need the ability to
track all infrastructure changes in real-time as well as historically to identify unauthorized
configuration changes, configuration errors and enforce policies across the entire virtual network
infrastructure. Revision Control allows users to monitor the virtual environment through a
timeline-based graphical topology view and correlate security events and alerts in context to
perform forensic analysis and control the dynamic environment.
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Application Services Discovery & Monitoring

Application/services visibility and awareness inside the virtual infrastructure identifies
which applications/services are running on which virtual machines. Utilizing VMC and VSA,
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administrators can detect application dependencies and misconfigurations, reduce overall

security risks and optimize the virtual network infrastructure to support its service level business
requirements. This capability is done at the network level and eliminates the need to deploy
agents with every virtual machine.
Virtual Network Security

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Integrated firewall and deep packet inspection provides a complete security around and
between virtual machines to reduce the risk of virtual machine intrusion, infection, compliance
violations or other consequences. Rootsan VSA can inspect virtual network traffic for known
malicious activity; detect network anomalies and alert users of the event. If deployed in-line,
VSA can take action and block packets based on network policy. Policy enforcement at the
virtual network layer provides the user the capabilities to address security incidents in the virtual
environment.
Virtual Performance & Monitoring

Monitoring and managing virtual performance enables organizations to increase business
efficiency and business continuity in the datacenter. The ability to detect bottlenecks inside the
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virtual infrastructure, over-utilized VMs, performance issues of a critical applications, and
outages will allow administrators to improve the service level for critical applications, quickly
troubleshoot issues and optimize virtual infrastructure.
Virtual Machine Lifecycle

Monitoring the health of a virtual machine throughout its lifecycle is essential to
managing your virtual environment securely. Rootsan VMC provides vital information about the
VMs and the surrounding virtual infrastructure to manage VM sprawl, track VM changes and
performance, and monitor security events throughout the VM life span. These events and
changes must be managed in context with security to accurately understand the impact on the
network and ultimately the business.
5. Remote Management
Rootsan’s global network operation centers (NOCs) are the cornerstone of our service
delivery architecture. These state-of-the-art facilities highlight Rootsan’s rigorous standards of
full redundancy, high availability, and uncompromising security. Our comprehensive range of
remote infrastructure management services gives our customers the ability to reduce costs and
improve service levels. Customers can implement a complete remote service desk solution or
simply start with remote monitoring for a portion of their network, a select site, or a group of
servers. Additional remote infrastructure management services can easily be added as needs
change. Rootsan’s remote infrastructure management solutions are based on a sophisticated
architecture that is open and scalable and which enables the integration of vendor or customer-
supplied tools – eliminating a task that stymies most companies. As a result, we provide clients
with a consistent, consolidated management view of their environment.
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By delivering remote infrastructure management services from our NOC(Network
operational tools), we have helped many global enterprises cut down their costs of infrastructure
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management and gain access to expert skills. Each NOC supports multiple monitoring consoles
that proactively manage remote client environments and over 10,000 applications, databases, or
servers, as well as 20,000 SNMP devices. These monitoring consoles are scalable and replicable
to ensure faster service deployment and swifter problem resolution for even the largest customer.
Remote Monitoring
Rootsan provides automated, continuous, 24x7 availability and performance monitoring
of the client’s environment. We monitor IT components and transactions for specific events,
threshold violations and errors/faults, based on pre-defined metrics. Our remote monitoring
service automatically notifies the customer or designated service provider when events defined
by the customer are detected. Our clients have the option of choosing how problems are resolved
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and who is responsible for solving them. Notification includes an escalation and tracking process
as determined by the client. Rootsan collects and stores up to fifteen months of historical
information to facilitate trend analysis and IT planning. Our remote monitoring service helps to
maximize performance, significantly enhance service levels and immediately reduce downtime.
Remote Infrastructure Management

Rootsan’s remote infrastructure management solution goes beyond 24x7 monitoring to
include proactive problem identification and resolution. Built-in root cause analysis helps to
identify and automatically fix potential problems before performance is affected. Our remote
infrastructure management solution will automatically carry out clients’ pre-specified
instructions to fix problems such as restarting sluggish servers and the applications that reside on
them without human intervention. Rootsan’s remote infrastructure management solution can also
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automatically dispatch on-site service providers to address high priority issues. By automating
corrective actions, IT organizations decrease problem resolution time and improve system
availability.
Remote Service Desk

Rootsan’s remote service desk solution provides complete 24x7 help desk coverage –
from call management to service reRootsan tracking to problem ticket management to change
reRootsan management. Our remote service desk is a cost-effective alternative to in-house
service desk applications. During implementation, Rootsan works with clients to complete a
series of templates and workflow definitions to establish fully functioning trouble ticketing and
detailed service reporting enabling IT organizations to validate their service level agreements. A
searchable knowledge base expedites problem solving so that client issues are resolved faster and
more efficiently. Service tickets are automatically generated for those events that have been pre-
defined – up to and including automatic notifications by phone, email, or pager. A web interface
also allows Rootsan and customers to enter and track trouble tickets and service reRootsans from
anyplace via the Internet while our service desk solution tracks all incidents until resolved.
Rootsan provides remote service desk solutions through its global NOC centers, making it easy
to provide round-the-clock service and ensuring that issues are addressed in a timely manner, no
matter where they occur.
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7. Rootsan Technologies Managed Network Support Services
Rootsan Technologies offers managed networking solutions for small, medium, and large
businesses alike. Every company has different needs, and those requirements are resolved with
the versatile managed networking options available through the use of Windows and Linux
based systems. Professional firewall installation is an excellent security feature, and the industry
certified technicians at Rootsan Technologies have a proven track record you can count on. We
provide optimal load balancing techniques that allow fast reliable routing solutions at a minimal
price, which gives you the most efficient managed networking options, whether your needs are
an office environment, VPN for employees on the go, or the power needed to become a global
player in today's data rich business community.
Rootsan Technologies is not limited to support of only one or two vendors. Our managed
networking services are easily applied to many software packages, and may be distributed across
multiple hardware configurations. If your company has branch offices, we can easily and
efficiently integrate them into the central network, extending the company environment to
encompass every employee at every location they may need to log on from, including those who
telecommute, or are often forced to use the network from remote and changing locations.
Rootsan Technologies unlocks the full potential of your managed networking experience,
integrating a wide array of products and hardware installations. Our managed networking
procedure begins with an in-depth consultation, which defines the needs of your Enterprise level
company, and allows us to collect the information we require to provide your managed
networking needs in a way that provides the most power and flexibility available at the lowest
cost.
With Rootsan Technologies managed network support services you can rest assured that
you are well taken care of. Our packages include monitoring, reporting, design and
troubleshooting. to meet the ever growing demands of our clients Rootsan Technologies has
created a custom suite of networking and computer support service packages often tailored to our
clients environments.
Managed services & computer support:

With today's complex and often diverse network infrastructures companies often do not
have the time or expertise to manage their IT environments effectively and efficiently.
Companies with or without their own IT department can now take advantage of the Rootsan
Technologies services offered for both ongoing and managed support as well as project based
computer and network consulting.
Our Managed computer support includes desktop support maintenance, hardware and
software for your business computer. We keep your systems up to date and working fast.
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Managed servers
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Windows or Linux? Take your pick. Rootsan Technologies specializes in both Windows
and Linux platforms ranging from simple to complex environments. Our Windows server
expertise include Windows 2003 server, Exchange, Sharepoint and other Microsoft technologies
utilized in the corporate work place as well as hosting infrastructure. Our Linux expertise
includes such technologies as Cluster Solutions; Apache web servers, Email servers, Mysql,
firewalls, load balancing, samba and other hosting services. As certified resellers for most major
brands of servers such as HP, Dell, IBM and Intel Rootsan Technologies can help you support
and build a stable and reliable server network
Managed networking and security

Keep your computer systems and networks secure and free from hackers, worms and
other malicious attacks. We have firewall and security solutions for servers, computers and
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networks. Looking for more advanced security auditing service? Rootsan Technologies works
with industry leading security vendors and professionals providing CISSP certified security
specialists to bring you up to any security standard such as SOCKS compliance.
With networking we are experts in routers, switches, firewalls, load balancing, internet
routing protocols such as BGP and OSPF. We support Linux networking as well as vendors such
as Cisco, Juniper and Sonicwall
Network Design, Re-design & planning:

Is your network in need of an upgrade? Like most companies your network has grown
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with the company, starting off as a small router and switch, and then adding more in a patchwork
type fashion by interlinking more switches. At Rootsan Technologies we can help you get rid of
the patch work and bring you into a optimal running stable and efficient network, even if you are
starting a new network we can help you design and plan for the future. We are experts when it
comes to working with routers, switches, firewalls, load balancers, servers and desktops.
Network support, load balancing & firewall consulting

Ensuring that your online application and data is available to your customers and
employees is key to the success of any business. Managing potential network or server overloads
as well as having a fail over plan are essential in providing a responsive, satisfying and an always
available online customer experience. Whether you are improving the reliability or availability of
your applications, or ensuring that your applications are always available, Rootsan Load
Balancing Services can help you achieve a high level of availability for your applications.
Advanced network support, consulting & design services

Rootsan can help you build and deploy a Firewall/VPN, Load balancing solution or Network
failover. We also maintain these infrastructures on an on-going basis. Rootsan works with
leading edge security and networking vendors such as Cisco, Sonicwall, HP and Linksys and we
also implement and support firewall/router technologies from Linux and Microsoft.
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 Server Clustering & Failover
 Advanced health checking
 Quick failover and recovery
 Content verification checks
 Advanced load balancing algorithms
 Multi server load balanced clusters
 Load balance multi protocols TCP/UDP
 Network load balancing & Server load balancing
 Fully redundant capabilities & Multi ISP
 DOS (denial of service) protection

 Intrusion Detection & Trip wire
 Block unwanted traffic with packet filtering
 NAT & Firewall gateways
 Authenticated Proxy
 Virus & Spam filtering
 Totally secure VPN solutions for remote access

 Strong Cryptography (IPSEC,3DES,SSL) and x.509 certificates
 Connects to most Major VPN gateways such as Cisco and Nortel
 Office to Office VPN, Client to Office VPN or Road Warrior to office VPN
 Windows 2000 and XP VPN Clients
 Linux VPN servers
 Network infrastructure custom built to your specific needs

 Hardened & secured network architecture
 Multi-Vendor network hardware support such as:
o Linux
o Windows
 Network statistics and monitoring
Free Onsite Assessment Of Your Network In Rootsan Technologies
Basic 20 point onsite assessment of your business network with any first time service call!
 Rootsan Technologies onsite network assessment

 Includes server, router, switch and desktop
 Basic review of your networks performance and suggestions for improvements

 Consultation on proper spyware and virus protection
 Scan of your internal network devices
 Basic PDF network Diagram overview
 Windows and Linux environments supported
 Free quote on additional services
Other services available
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 Maintenance contracts
 Service agreements
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 Per hour and per day billing

 Network design & Network deployments
 Server setup and Network setup
 Managed hosting setup
8. Server & Desktop Management

We specialize in server management at a very reasonable cost. Maximizing the
productivity of your server systems by keeping them monitored 24/7 on line without worrying of
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rebooting them if they are crashed or down. Our server management team will keep your server
safe and up to date with the latest security patches/updates. Any security risk released will be
patched instantly by our Server Security Management Advisers. Server management Support
Staff is available 24/7 over a help desk and live chat to answer any question you may have,
install any application, or troubleshoot future server management issues.
If you purchase the Rootsan Technologies Server Management plan your server will be
fully managed and monitored round the clock. Once you place the order for our server
management package, our highly trained group of System Administrators will monitor its
performance and maintain your server 24×7 to ensure that it is always on line and running
without any issues.
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The server management includes installation and maintenance of a standard software

package, services monitoring, server backups and customer support by Help Desk or email.
Every Rootsan Technologies Server Management plan includes Apache, MySQL, Mail and DNS
server configuration.
Regular updates are also performed on the server in order to make sure you are always running a
tight configuration free of spammers and hackers.
Our Server Management plan includes:

 Initial Server Setup

 24/7 Server Monitoring & Management
 Server Tweaking
 Software Installation And Configuration
 Troubleshooting Future Issues
 Regular Server Maintenance
 Help desk & Telephone Assistance
 Server Backup Configuration
 Server Security Configuration (Anti DDoS Attack, Firewall Software Based & Much
More..)
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If you have any questions regarding the server management package, please do not hesitate to
contact our Support team.
Server Tweaking
We provide Server Tweaking & Optimization to successfully increase how your server
responds to your customers. We optimize & Tweak your server settings in order to speed up the
server performance. Optimization Tweaking Services boosts up your server performance to the
maximum. Optimize your server by improving how your kernel interacts with your hardware
server, decrease the time responses between the kernel and the server hardware.
Is your server under heavy overload? Are you experiencing slow time responses? Did you just
buy a expensive server and you feel like its not performing as it should? Adding new server
hardware is often not the best choice, here where Rootsan Technologies comes in! Our Rootsan
Technologies Server Tweaking & Optimization plan is the right choice for these cases. There are
many things to consider when optimizing a server. The most important one is to know the best
performance you server hardware can give. We analyze everything in your server environment
including RAM, CPU Proc, Hard Disks, and Swap memory, Network, Kernel Version and Linux
OS. Our Server Buddies Server Tweaking & Optimization plan can really boost up your server
performance so you will not feel bad experiences anymore.
Our ServerBudies Server Tweaking & Optimization plan can really boost up your
server performance so you will not feel bad experiences anymore.
Our Server Tweaking & Optimization plan includes:
 Hand Compiling Of Latest System Kernel From Source (Only If Requested)

 Remove Kernel Bloat
 Includes Sysctl Performance Optimizations
 Improve Disk Read/Write Performance
 Improve Network Thoroughput
 Various Other Minor Tweaks And Configuration Optimizations
 Apache Web Server Optimization
 Disabling/Removal Of Unused OS services
 Custom Server Optimizations
Full Server Security Audit

Server Security & hardening consists of creating a baseline for the security on your
servers in your organization. The default configurations are not designed with security as the
primary focus. Rather, a default installed server is designed for communication and functionality.
To protect your servers, you must establish solid and sophisticated security & hardening policies
for all types of servers in your organization. With today’s dilemma of indentify theft and security
breaches, if your server is not secured properly your company can lose a lot of money for this.
We provide a Full Server Security & Hardening Audit in order to investigate and track for
possible intruders and spammers. Once we have checked your system is clean, we will proceed
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to issue a server hardening increasing your server security to prevent intruders from access your
server by exploiting common vulnerabilities or injecting malicious code (iframes, exploits).
+918026763898
Our Full Server Security& Hardening Audit includes the following:
 Kernel Update To Latest Stable Release

 Control Panel Security Updates
 OS Security Updates
 Intrusion Detection and Removal
 Fix Common Permission Issues In order To Prevent Unprivileged Users To Access
Important Data.
 Fix /tmp Security Problems
 Logwatch Configuration

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Sysctl Hardening
 TCP/IP Hardening
 SSH Hardening
 SSH Port Change
 RkHunter Installation
 Advanced Policy Firewall Installation
 BFD (Brute Force Detection) Installation
 System Priority Installation
 SIM (System Integrity Monitor) Installation And Configuration
 PRM (Process Resource Monitor)
 Scan Of Possibly Enabled PHP Dangerous Functions
 Mod_Security Installation And Configuration With An Aggresive Ruleset
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 Mod_dosevasive (Anti-DDoS Attacks) Installation And Configuration

 Unistallation Of Unused Services Such As Telnet,Fingerd,etc.
 Log Auditing For Unusual Activity
Hour of Server Support

Need a one time job? Please, feel free to contact us for an estimated quote. Most projects
can easily be completed within an hour, however some may take a bit longer. This Hour of
Server Support plan includes any custom server solution you would like us to install or
troubleshoot.
For Example, an Hour of Support can be used for:
 MySQL Server Replication Setup

 cPanel DNS Server Clustering
 Apache Failover Solution
 Server Troubleshooting
 Kernel Upgrade
 3th party Scripts Installation, Service installation and configuration
 OpenSSL Recompilation
 Mail Server Installation and Configuration
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Please contact us or use our HelpDesk if you have any questions regarding how to use our Hour
of Support plan.
Initial Server Setup

You just bought a new server and you don’t know where to start? You feel you are
lacking of knowledge on how to properly setup your server. This Initial Server Setup plan fits
when a new server has been recently connected to the internet and the OS and the control panel
has been recently installed. Its obviously that when you buy a fresh server you need to know
where to start, this is your point of start plan.
Our Initial Server Setup plan includes:
 OS And Control Panel Setup

 Basic Server Security Audit
 Domain Setup
 DNS Setup
 Kernel Update
 APF (Advanced Policy Firewall Installation) Installation
 SIM (System Priority) Installation
 BFD (Brute Force Detection) Installation
 SSH Server Hardening
 TCP/IP Hardening
 Mod_Security Installation And Configuration
 Unistallation Of Unused Services Such As Telnet,Fingerd,etc.
 System Integrity Monitor Installation
 RPM Audit
Mail Server Optimization

We provide Mail Server Optimizations for persons who own a dedicated mail server, for
mail proposes (newsletter, mailing list promotions, mail hosting, etc) Most of times, a default
mail server configuration takes more server load than it should when they are not configured
correctly, due this you will end up having your mails stuck on the queue rather than sending the
mails properly. There is 0 chance your mail server will survive without having an RBL setup nor
an anti spam solution. This plans fits when you feel your server is not sending/receiving
properly.
Our Server Tweaking & Optimization plan includes:
 Improved For Dedicated Mail Servers That Sends Up To 10,000 Daily Emails.
 Send Email To Inbox For Popular Mail Companies Such As Hotmail Or Yahoo!
 SpamAssassin Installation (Razor2 Plugin Enabled)
 ClamAV, DrWeb Installation
 RBL+DNSBL Setup
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 SPF Sender Policy Framework Setup
 Yahoo! DomainKeys Setup
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 Reverse DNS setup

 Squirrelmail/Horde Installation
Server Migration
Not having a clue how to move your server data between a old and a new server? Neither
to move at least just one small site? A Server Migration is a very delicate task that needs to be
done by professionals to avoid any data lose or site downtimes. This plan is the best choice when
you are thinking to upgrade your server and you feel this server does not fit your needs anymore
and you need to move from servers, or when your server crashed and its impossible to boot the
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OS anymore. Rootsan Technologies Migration plan covers from a single site migration up to a
wide server server migration including system settings and all. This plan does not cover all the
data moving and site nor server restore. The Site Migration includes all data moving from your
desired domain, including web data, databases, and mail and ftp accounts.
Our Site & Server Migration plan includes:
 Transfer all Data

 Transfer all Databases
 Transfer All Server Settings From Linux Distributions like; RedHat (RHEL), Debian,
Gentoo, FreeBsd, Fedora, Ubuntu, Centos, Suse
 Transfer all Cpanel, Ensim, Webmin, Plesk, DirectAdmin Accounts
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 Match Apache Builds And PHP Versions
Linux Consulting and Linux Support

Linux distributions supported by Rootsan
Rootsan Professional Services provide a wide range of infrastructure support services for
Linux and Open Source software. We specialize in hosting infrastructure and corporate Linux
environments and offer a complete line of support services for each category. For companies
with more focused or customized requirements Rootsan offers custom built managed Linux
services and infrastructure builds. We focus on deployment, integration, development and
administrative training.
With managed Linux support, your business can get on with doing what it does best,
without worrying about the performance or security of the network. At Rootsan we offer a full
range of managed Linux support, and Linux supports many popular server applications,
including Apache and Postfix. Linux, a UNIX-like operating system, has an excellent reputation
as a networking environment, with full support for server applications, email servers, and web
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servers. Call us today, and find out how managed Linux support can make your staff more
productive, and your business data more secure than you ever thought possible before.
Linux Support and Consulting
 Debian Linux
 Redhat Linux
 Redhat Enterprise & CentOS Linux
 Redhat Fedora - Linux
 Mandrake Mandriva - Linux
 Suse Novell Linux
 Gentoo Linux
 Ubuntu Linux
Linux Networking
 Linux load balancing

 Linux firewalling
 Linux routers
 Linux VPN
 SAMBA (Windows server integration)
Unix Support and Consulting
 Open BSD Unix

 Free BSD Unix
 Sun Solaris
Unix/Linux server consulting & services
Linux Machines Cluster Solutions

Mail Server solutions
Microsoft ISA server consulting & services

Microsoft ISA server consulting, support, setup & installation Microsoft Internet Security
and Acceleration (ISA) Server 2004 is the advanced state ful packet and application-layer
inspection firewall, virtual private network (VPN), and Web cache solution that enables
enterprise customers to easily maximize existing information technology (IT) investments by

improving network security and performance by utilizing the ISA feature of deep inspection of
Internet protocols such as Hypertext Transfer Protocol (HTTP), which enables it to detect many
threats that traditional firewalls cannot detect ISA Server 2004 provides value to IT managers,
network administrators, and information security professionals who are concerned about the
security, performance, manageability, or reduced cost of network operations. ISA Server is
equally beneficial for small, medium, and large organizations that can benefit from ISA Server
stateful firewall, VPN, and Web caching capabilities.
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 ISA Firewall/Gateway
 ISA Proxy Serve
+918026763898
 ISA VPN
 ISA Web Caching
Rootsan Technologies provides the following services for this product

24x7 Service, Support and Monitoring Available
Support & Service
with Rootsan service contract
Consulting Configuration, Design and Implementation
Location Onsite in Bangalore & Remote support available
Purchase This Service Small, Medium and Large Business
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Microsoft Windows consulting & Windows support

Microsoft Server & desktop support in Bangalore & remote locations
Rootsan Technologies Professional Services provide a wide range of top-tier technical support
services for Microsoft products in the business environment. At Rootsan Technologies we assist
corporations in the planning, development, deployment and support of Microsoft in order for
them to leverage and integrate a wide range of Microsoft technologies into their network
environments.
Rootsan Technologies supports the following Microsoft products:
Windows server is a popular application for businesses of all sizes, and provides an
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integrated set of professional applications when bundled with the Microsoft Office productivity
suite. Now enhanced with better security features than ever before, and the much touted Volume
Shadow Copy function, which allows access to files that were previously deleted, or accidentally
over written. Because of the integrated nature of Microsoft software, developing new
applications is much easier, and the overall network efficiency from the desktop to the data
center.
Microsoft Server Consulting and Support
Windows 2008 Server
Windows 2003 Server
Windows 2003 Small Business Server
Windows 2000 Server

Windows NT Server
Microsoft Server Software Consulting and Support

Windows Exchange 2003 Server
Windows Exchange 2000 Server
Windows Exchange 5.5 Server
Windows ISA Server
Windows CMS Server
Windows Share Point Server
Windows Project Server
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Microsoft Desktop Consulting, Support and installation
Windows Vista
Windows XP Professional
Windows 2000
Windows NT4
Windows 7
10. Product Development & Testing

Product and Application Management
Today, businesses demand global vision, an in-depth understanding of customers and suppliers,
demonstrated thought leadership and a consultative partnership approach to offer the highest possible
returns on IT investment. We help businesses achieve these ends. Working closely with our customers as
transformation partners, we deliver and implement innovative software solutions across a number of
technology platforms.
Growing complexity of today’s applications, combined increase in competitive pressure, sky

rocketing costs of application failure and downtime have catapulted the need for testing to new heights.
While the pressure to deliver high-quality application continues to mount, shrinking development &
deployments, geographically distributed organizations, limited resources and high turnover rates for
skilled employees; make application testing the ultimate challenge.
Rootsan Develops Products and application on These Software Technologies
Programming Languages Databases Technologies:

C#,C • IBM DB2 • .NET
C++ • IBM Informix • J2EE
J# • MS Access • J2ME
Java • MS SQL Server • Java
SQL • Oracle • Web Services
VB.NET • XML/XSLT
Visual Basic
XML/XSL Rootsan Technologies Pvt Ltd
Application and Web Servers: Os Supports Product softwares

• Commerce Server .NET  Windows  Firmware development
• IBM Lotus Domino  Linux  Device drivers
• IBM WebSphere  Unix Development
• IPlanet/NES
• Microsoft IIS
• Oracle
• Sun One
• TomCat
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Rootsan Test Business Consulting
+918026763898
Test Business Consulting is continually becoming of increasing importance to IT

Industry, and to keep in pace with this paradigm shift offers 'Rootsan Test Business Consulting'
as an unique offering.
Due to changes in the international market, and the evolution of business, software is
becoming more prominent in many companies, resulting in them shifting to become ‘software
companies’. For example a car in 1980 contained 100,000 lines of code, today it has over one
million. It is therefore of great importance to CXO’s of companies that the impacts of software
failures are minimal.
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• Assessment and Recommendations on Test Process Maturity.

• Providing information on how critical the impact of a software failure is, and how much
investment is needed to get the software ‘back in shape’. This is particularly important today as
testing has moved from being a ‘good thing to do’, to a necessity.
• Calculating the cost to a firm that a failure has, and balances it against the investment spent. It
is a very rare case when the money spent is equal to the cost of quality gained. Therefore
Consultants can also go further and advise a company on the best way for it to spend its money.
For example, it is common that companies spend large amounts on tools, but then do not have
the human capital to utilize them. 'Rootsan Test Business Consulting' can advise the client on
how to spend their budget more effectively, in order to receive the maximum dividends.
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• Advising companies on how they are able to create their own independent testing
organizations. Companies may wish to establish such an organization as it is hard for a software
team to objectively test their own creation. 'Satyam Test Business Consulting' can clarify the
governance, make sure the interactions of the two teams are clear, and generally ensure that both
teams are working towards the same goals.
System Integration Testing

System Integration Testing is based on black box testing techniques and is dependent on
the specifications presented by the customer. It is used to validate an application’s accuracy and
completeness in a ‘real life’ stimulation scenario which occurs once the application has been
fully integrated. Interaction with a Graphical User Interface occurs to analyze the results.
Systems Integration Testing is widely used and most types of testing can be done under
this way of testing. For example, functional, regression, load performance, stress, security,
compatibility and user interface testing.
Test Factory
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The Test Factory is a comprehensive Testing and Quality Management solution which
offers a new approach to managing today’s testing services. Its logical framework is comprised
of an infrastructure, resources and competencies. It is governed by a process driven methodology
which provides integrated and comprehensive SLA driven and/or QA certification and is used
for the automation of business processes. It occurs through the IT life cycle which covers the
validation of pre-IT business needs to post-IT change management.
The test factory framework enables the deliverance of unreliable applications which can
have serious consequences for both businesses as well as to the Service Provider. Delivering
applications on time, within budget and deploying reliable and dependable applications can be
achieved by systematically following a combination of quality processes, as well as using the
correct expertise. Features of the model include web portal operation and management, workflow
automation, powerful metrics and reporting capabilities.
The Test factory uses two types of Information flows. The first is from the customer
down to Rootsan Consultants, and the second moves upwards from Layer 1 to Layer 4. This
second type of information flow is used for the implementation and operation of the framework.
The Test factory framework lends itself perfectly to the entire scope of the IT group of an
enterprise. However there are a number of cases where it is especially useful.
• End-to-End testing/IT Solution - The Test factory framework can be used at all stages of the IT
lifecycle. This means that problem areas can be more effectively pinpointed and observed.
• Manage Heterogeneous IT Environment – The Test factory provides process framework and
automation transparent to different IT environments which is the most significant aspect of the
Test Processes layer of the Test Factory Methodology Model.
Migration/Merging of multiple IT environments – The Test factory setup is especially useful in

merging of applications to a standard environment. It enables the integration of new acquisitions
by validating of the IT interoperability of disparate systems.
There are many benefits in using the Test Factory. It is consistently collating and storing
reusable components. This greatly eases resource management and the sharing of the resources
and tools available to Test Factory between different projects. The continuous collection and
analysis of metrics undertaken by the Test Factory also provide useful insights which lead to
more efficient work practices. These include improved estimates of work efforts, more
accurately set expectations, and continuous performance improvements.
Further benefits of the framework include the following;

• Reduced project management overheads
• Management level reports on key quality and performance metrics
• Enforced discipline through managed workflow
• Help in Capacity planning through load testing and network performance prediction
• Managed distributed test team members
• Increased team productivity and efficiency through repeatable processes with reusable assets.
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Domain & Compliance testing is used in the following areas:
+918026763898
• Online Business Management systems

• Enterprise solutions
• Regulatory compliance
• Application management
• Data warehousing & Mining
• Packaged applications
• Re-engineering or Conversion
There are many advantages in using Domain & Compliance testing. They include more
effective Knowledge transfer, improved testing results and a reduction in Cycle times.
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11. Testing Utilities

Enclosure Management Testing
Rootsan uses the command line and the application UI to test and monitor the system’s health.
The health checks include monitoring of:
 CPU & Enclosure temperatures

 Backplane temperature and controlling the FANs
 PSU status
 Disk status and disk activity
 Fault Indicators monitoring
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Rootsan has the expertise in Testing the EM (Enclosure Management) software on various
operating systems including Linux and Windows. We also have the expertise in testing the EM
firmware on customized hardware, independent of the operating systems used.
RAID Testing
Rootsan has done extensive testing for Various RAID Controllers using IDE, SATA,
SCSI, FC, and SAS Disks
RAID Controller Fail-over/Fail-back

Rootsan provides dual RAID controllers with fail-over and fail-back feature to the client-
server. RAID controller with fail-over will be achieved only if redundant RAID controllers are
available. One RAID controller takes over the Input/output in case the other controller fails.
Performance Testing
Performance Testing determines how fast some features of your system can perform
under a particular workload. Rootsan carries out performance testing on RAID levels 0, 1, 5, 10
and 50 with different disk combinations. We perform exhaustive testing for Sequential writes,
and Random read-writes. Rootsan uses standard industry tools and custom tools to perform these
tests.
Multipath Input/output
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Multipath Input/output (MPIO) is a fault-tolerance technique that provides a physical
path between the CPU and a computer system’s storage devices. MPIO provides performance-
enhancing features such as dynamic load balancing or traffic shaping.
The MPIO tool is developed by Microsoft. We have tested this tool in FC and SCSI based SAN
servers.
Microsoft Logo Certification

Microsoft certifies the design of hardware or software that is in compliance with the
Windows Hardware Quality Labs (WHQL) standards. Microsoft provides HCT (Hardware
compatibility test) a tool, suited for testing the product. Rootsan undertakes projects on turnkey
basis for qualifying the clients Hardware for Microsoft Certification.
Interoperability
Interoperability is the ability of a system to work with other system and share data.
Rootsan has tested the FC/SCSI based SAN servers for interoperability with different
manufacturers of Host Bus Adapters (HBAs) and on different operating systems (Redhat Linux
series , Windows series , and Solaris series, ubuantu series, IRIX, SUSE, FREEBSD, NETBSD, )
13. Website Development

Rootsan Net Technology creates high quality flash designs that leap out and grab the
attention of your customers. We achieve this by creating designs that are fully interactive so that
they involve your customer in the experience. When we begin a flash project the design is based
on the vision of our client, a vision that we are ready to turn into reality.
We can create both introductory designs for splash pages and complete Flash based web
sites that rival the best. Many of our customers tell us that they want a website that will have a
general wow! Effect. The wow! Effect is when a site or design has a unique or ground-breaking
look that sets the design apart from others. In addition to simply design your Flash content, we
also give advice that how best to utilize it on your site due to the fact that this has repercussions
on download time and search engine optimization.
14. Training & Outsourcing

Rootsan Will Give Training on IT infrastructure domain to companies and individuals
 SAN(Emc,Sun,Hp,LSI Storage)
 Virtualization (Vmware,Microsoft,Xen)
 Testing (Storage Testing, QTP, Winrunner…..)
 Linux (RedHat, ubantu, Suse….)
 UNIX, (Sun, IBM Ax, Hp Ux, FreeBSD….)
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 Windows,(Windows 2000,2003,2008 Nt,SE,EE)
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15. Placement Services

Rootsan Technologies founded & managed by a group of management and accounting
professionals provides comprehensive solutions for recruitment and executive selection for top–
notch companies.
Rootsan Technologies assists its clients in recruitment of personnel at all hierarchical levels and
functional areas.
Rootsan Technologies specializes in recruitment of Information Technology Professionals.

Rootsan Technologies is a preferred source of several leading IT companies in India for
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recruitment of software professionals. Rootsan Technologies also services many leading

companies in Storage, Networking, Servers, Software Development &Testing, Automotive,
Banking, Consumer Electronics, Engineering, FMCG, and Home Appliances & Service
Industries.Rootsan Technologies comprises individuals with professional qualifications in
Engineering, Management, Accounting & Social, Sciences, & managerial experience in
accounting & auditing, advertising, management consulting & manufacturing companies in
diverse functional areas.
Rootsan Technologies believes in establishing a long – term association with its clients through
sustained high quality of service with its term of qualified & experienced professionals.
info@rootsan.com
Rootsan Technologies operates from its offices in Bangalore.

29
Note
Contact Details:-
#291/B, Kanakapura Main Road,
Jayanagar 7th Block
Bangalore-560070
Contact No: +9180-26763898
Contact (Marketing) : info@rootsan.com
Contact (Support) : admin@rootsan.com
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Company profile

Rootsan Technologies Pvt Ltd

The complete infrastructure solutions

ROOTSAN TECHNOLOGIES PVT LTD

Rootsan Technologies Pvt Ltd

Rootsan Technologies is a group of qualified and certified Systems Engineers and

Rootsan Technologies Pvt Ltd

Infrastructure Management Service (IMS) is a time-tested and proven service offering

B.Data Center Management

Storage Deploy, configure and manage

IT Service Management ITIL.

Benefits of following the open source way in ITSM

Our value proposition.

Financials & Controlling

Benefits of following the open source way in ITSM

• One Integrated Application:

ITSM Integration Links

ITSM Integration Links

Systems Monitoring and Incident Tracking Integration Links

Authentication and Identity Management

Inventory and Configuration Management Integration Links

Import of MS-Project schedules via Gantt Project.

Financial Management Integration Links

ITSM Modules in Detail

ITSM Change Management

ITSM Release Management

ITSM Configuration Management

Implementation & (Organizational) Change Management

Implementation Hard- and Software Requirements

F. Virtual Infrastructure Management

Rootsan's award winning Virtualization Management Center (VMC) enables next

Virtual Infrastructure Discovery & Mapping

Rootsan Technologies Pvt Ltd

Revision Control & Configuration Monitoring

Application Services Discovery & Monitoring

administrators can detect application dependencies and misconfigurations, reduce overall

Virtual Network Security

Virtual Performance & Monitoring

Virtual Machine Lifecycle

Remote Infrastructure Management

Remote Service Desk

Managed services & computer support:

Managed networking and security

Network Design, Re-design & planning:

Network support, load balancing & firewall consulting

Advanced network support, consulting & design services

 DOS (denial of service) protection

 Totally secure VPN solutions for remote access

 Network infrastructure custom built to your specific needs

Free Onsite Assessment Of Your Network In Rootsan Technologies

 Rootsan Technologies onsite network assessment

 Basic review of your networks performance and suggestions for improvements

Other services available

 Per hour and per day billing

8. Server & Desktop Management

The server management includes installation and maintenance of a standard software

Our Server Management plan includes:

 Initial Server Setup

Our Server Tweaking & Optimization plan includes:

 Hand Compiling Of Latest System Kernel From Source (Only If Requested)

Full Server Security Audit

Our Full Server Security& Hardening Audit includes the following: