1

Marks: 0.8/1
A measure of productivity which reflects a combination of some or all of the resources used to obtain a
certain output is
Choose one answer.

a. materials productivity
b. multi-factor Right choice - multi factor productivity combines materials, lobour, machine
productivity and other resouces as well

c. labor productivity

d. machine productivity

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

Question 2
Marks: 1/1
An operations strategy is developed using many sources of input.Which is the least likely to have input?
Choose one answer.

a. Planning
b. Top
Management
Right choice - Suplliers are the least likely to
c. Suppliers have inputs
d. Quality

Submit

Correct
Marks for this submission: 1/1.

Question 3
Marks: 1/1
Many factors impact productivity, one factor not generally stated as having a negative impact on
productivity is:
Choose one answer.

Right choice - Liability claims are not related to

a. Liability claims productivity
b. Increased emphasis on services

c. Government regulations
d. Emphasis on short-term
performance
Submit

Correct
Marks for this submission: 1/1.

Question 4
Marks: 1/1
Productivity is calculated by:
Choose one answer.

a. Adding inputs to outputs

 b. Dividing outputs by right choice - It is the ratio of Out put by
inputs Input
c. Multiplying inputs by
outputs
d. Dividing inputs by
outputs
Submit

Correct
Marks for this submission: 1/1.

Question 5
Marks: 1/1
Which is the correct hierarchy of operations management decisions (highest first)?
Choose one answer.

a. Operating, strategic,
tactical
b. Operating, tactical,
strategic
c. Strategic, tactical, right
operating choice -
d. Goals, missions,
productivity
Submit

Correct
Marks for this submission: 1/1.

Question 6
Marks: 0.9/1
___________ is the originator of ________________, which is used to identify the root cause of any problem.
Choose one answer.

a. Kaoru Ishikawa, Fishbone Right choice - Fishbone diagram is also called as Cause &
diagram Effect disgram

b. Kaoru Kaizan, Fishbone diagram

c. Kaoru Kanban, Pareto analysis

d. Taguchi , Affinity diagram

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.

1
Marks: 0.9/1
Demand fluctuations, uncertainties of production owing to ________ and __________being created drag the
productivity down
Choose one answer.

a. shortage of materials , crisis

right choice - these are the ones which drag
b. Break down and inventories productivity
c. strikes and mismanagement
d. power failures and frequent
suspensions
 Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.

Question 2
Marks: 1/1
Fishbone diagram is
Choose one answer.

a. A visual representation of process showing the various steps

b. Graphical representation of distribution of data

c. Used for classitying problem areas according to the degree of
importance and attending to the most important.
right choice - root cause of any
d. Used to identify the root cause of any problem problem fish bone diagram is used.
Submit

Correct
Marks for this submission: 1/1.

Question 3
Marks: 0.7/1
Make or buy decisions have to be taken to meet the varying demands to smoothen deficits or excesses by
two well known methods namely -
Choose one answer.

a. Supply and Demand

capacities
b. CPM and LPP
c. Matching Demand and right choice - It is these two methods that are used to take make or buy
Level Capacity decisions to smoothen defcicts or excesses.
d. Production capacity and
financial feasibility
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.

Question 4
Marks: 0.9/1
The two methods namely ___________and __________ methodologies were developed to minimize wastages
across the organisation.
Choose one answer.

a. Critical path method and goal seeking

method
b. optimization methods and critical
analysis
c. sensitivity analysis method and what if
analysis method
right choice - JIT & Lean manufacturing are used for wastage
d. JIT and lean manufacturing minimization in organisation
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.

1
Marks: 0.7/1
Identify true and false statements. 1.Kaoru Ishikawa promoted the concept of Quality Circles 2.Kaoru
Ishikawa is the originator of fishbone diagram 3.Fishbone diagram is used to identify the root cause of any
problem 4.The capital deployed in using quality circles is high
Choose one answer.

a. Statement 1, 2 and 3 are Refer Section Number -

true 1.4.5
b. Statement 1, 2, 3, and 4 are
true
c. Statement 2, 3, and 4 are
true
d. Only statement 1 is false

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.

Question 2
Marks: 0.8/1
Identify true and false statements. 1.Production management starts with Aggregate planning. 2.Aggregate
planning data comes from marketing department 3.The marketing dept determines the various products
neede to fullfill orders 4.MPS sets the quantity of each end item to be completed each week of the short
range planning
Choose one answer.

a. Statement 1, 2 and 3 are true

b. Statement 1, 2, 3, and 4 are
true
c. Statement 2, 3, and 4 are true

d. Only statement 1 is false

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

Question 3
Marks: 0.7/1
Which one of these is not an element of a good forecast?
Choose one answer.

a. in writing

b. timely
right choice - low cost is not an element of good
c. low cost forecast.
d. meaningfull
units
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.

1
Marks: 0.7/1
The CAD software aids in
Choose one answer.
 a. Creating design

b. Modifying design
c. Viewing images from different
angles
Right choice - CAD aids in all the mentioned
d. All the above options.
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.

Question 2
Marks: 1/1
The type of storage any organization provides depends on
Choose one answer.

a. Duration of Storage
b. Frequency of
retrieval
c. Kind of item to be
stored
Right choice - All the options are required to decide upon the type
d. All the above of storage.
Submit

Correct
Marks for this submission: 1/1.

Question 3
Marks: 0.8/1
Use of the Internet and Internet technologies can be integrated into the sales and marketing portion of the
value chain
Choose one answer.

a. via software that permits customers to specify build-to-order

configurations and having customer ordering capabilities at the
website.
b. by providing sales personnel with real-time access to all
kinds of customer account data.
c. Via online product catalogs containing extensive product
information and product specifications.
d. via online price quotes and online announcements of special Right choice - Price and special sales
and promotion is whay customer is
sales and promotions interested.
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

Question 4
Marks: 0.9/1
What is CIM?
Choose one answer.

a. Computerized Integrated
Manufacturing
b. Computer Integrated Right
Manufacturing choice
 c. Computer Initiated Manufacturing

d. Computer Integrated Modeling

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.

Question 5
Marks: 1/1
Which of the following does not account for why growing use of the Internet tends to shift bargaining power
away from sellers and towardbuyers?
Choose one answer.

a. The Internet makes it easy and convenient for buyers to gather extensive
information about competing products and brands and thereby identify what is
the best value for them the websites of rival vendors are only a few clicks away
and are accessible on a 24/7 basis.
b. Extensive product and price knowledge on the part of buyers tends to reduce
their switching costs there's little reason for buyers to remain loyal to their
present brand unless it is providing them with the best value.
Right choice - this does
c. Buyers can switch their purchases to traditional brick and mortar retailers not account for shift in
bargaining power.
d. Buyers of all types (manufacturers, wholesalers, retailers, and individuals)
can readily join a buying group to pool their purchasing and approach vendors
for better terms than could be gotten individually.
Submit

Correct
Marks for this submission: 1/1.

Question 6
Marks: 0.8/1
Which of the following is not among the major groups of firms that comprise the supply side of the Internet
Economy?
Choose one answer.

a. The makers of digital cameras, video games, music CDs, Right choice - this option does not
comprise the supply chain of internet
and movie DVDs economy
b. The suppliers of computer components and computer
hardware, and wireless handheld devices
c. The developers of specialized software
d. The providers of Internet-related communications
components, communications equipment, and
communications services
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

1
Marks: 1/1
The Concept market period gets drastically cut, as CAD aids in
Choose one answer.

a. Reducing the time required to make a

design.
b. Reducing the time required to modify a
design.
 Right choice - CAD aida in both creating &
c. Both a & b modifying design
d. None

Submit

Correct
Marks for this submission: 1/1.

Question 2
Marks: 0.9/1
The following results with the incorporation of CIM, except
Choose one answer.

a. better throughput

b. better utilization of space

c. faster deliveries
d. accumulation of Right choice -CIM leads to beeter utilization of
materials materials

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.

1
Marks: 1/1
Batch Order Picking, Sort Immediate, Discrete Order Packing, Zone Picking with Chaining and Assemble -
represent which of the below mentioned coding method of picking and packing.
Choose one answer.

a. BSDZCA Refer Section Number

2.2.4
b. BMDZCA

c. BSDZRA

d. BSBZCA

Submit

Correct
Marks for this submission: 1/1.

Question 2
Marks: 1/1
Radio Frequency Terminal (RFT) need which of the below mentioned for identifying orders for routing and
sorting
Choose one answer.

a. Classification

b. Coding

c. Bar coding
d. All the above

Submit
1
Marks: 0.7/1
Identifying and adopting best practices
Choose one answer.

a. is a prerequisite to effective reengineering of core business processes and

to creating strong core competencies.
b. is essential if a company is to effectively and efficiently implement and
execute its strategy.
c. starts with benchmarking how well a company performs specific tasks and Right choice - need to go
activities against best-in-industry or best-in-world performers through benchmarking
d. needs to be directed chiefly at manufacturing and customer service
activities, since these two areas are generally the most critical to successful
strategy implementation and execution.
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.

Question 2
Marks: 0.8/1
Motivational and incentive compensation practices that contribute to high levels of employee performance
typically
Choose one answer.

a. incorporate a blend of positive and negative motivational features and also Right choice - need
to go through
utilize both monetary and non-monetary rewards benchmarking
b. entail paying the highest wages and salaries in the industry to high-performing
employees and stressing non-monetary rewards for low-performing employees.
c. emphasize making employees happy and secure in their jobs through both hard
times and good times, involve extensive job rotation to expand employee skill sets,
and provide all employees (but especially those on the low end of the performance
scale) with job training and professional development opportunities throughout
their careers.
d. incorporate only positive motivational approaches and are carefully designed to
avoid subjecting employees to job insecurity, stress, or anxiety.
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

Question 3
Marks: 1/1
Total quality management (TQM)
Choose one answer.

a. generally works better than reengineering because of quicker employee buy-in, lower
implementation costs, and easier-to-achieve results.
b. is a philosophy of managing that involves convincing employees that superior product
quality is the most reliable key to competitive success in the marketplace.
c. is a term used to describe companies that are best-in-industry in most of the relevant
performance indicators.
d. is a philosophy of managing that emphasizes continuous improvement in all phases of Right choice -
company operations, 100% accuracy in performing activities, involvement and The option
empowerment of employees at all levels to improve on how things are done, team- clearly defines
based work design, benchmarking, and efforts to fully satisfy customer expectations TQM

Submit

Correct
Marks for this submission: 1/1.
Question 4
Marks: 0.9/1
Which of the following statements regarding the role and importance of internal support systems is
inaccurate?
Choose one answer.

a. Well-conceived, state-of-the-art support systems reduce the need for

rigidly prescribed policies and procedures.
b. Well-conceived, state-of-the-art support systems can strengthen
organizational capabilities enough to provide a competitive edge over rivals.
c. State-of-the-art support systems typically have the effect of raising a Right choice - It does not
firm's unit costs because of the high dollar outlays required to develop and lead to raise in the firm's
install such systems. unit cost
d. Well-conceived, state-of-the-art support systems can help a company
mobilize information, use knowledge effectively, redeploy resources quickly,
and respond faster.
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.

Question 5
Marks: 0.7/1
Which one of the following is not a valid reason why strategy-implementers need to be deeply involved in the
budget-making process?
Choose one answer.

a. Too little funding of strategy-critical organizational units impedes their ability

to execute their pieces of the strategic plan proficiently.
b. The funding requirements of any change in strategy need to drive capital
allocations and the size of each unit's operating budget
c. Implementation of a new or revised strategy usually entails budget
reallocation.
d. Without budget reallocations it is hard, if not impractical, to match
organization structure to the chosen strategy; moreover, aggressive resource Right choice - The
reallocation is a prerequisite to creating needed core competencies and claim made in the
statement is not true
organizational capabilities.
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.

Question 6
Marks: 1/1
______________ is mainly concerned with allocating time slots for different jobs
Choose one answer.

a. Estimating

b. Routing
c. Scheduling Right choice - scheduling means
allocating
d. Dispatching

Submit

Correct
Marks for this submission: 1/1.

1
Marks: 0.7/1
Alan Robinsons 5W2H method'. 5W2H method is the modified version of ______________________.
Choose one answer.

a. Goal 5W1H method

b. Goal The Famous 5W method

c. Goal The Famous 5W1H Right
method' choice
d. Goal The Famous 5W2H
method
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.

Question 2
Marks: 0.9/1
Operations Management includes all of these activities except:
Choose one answer.

a. Schedule work
b. Oversee the transformation
process
c. Maintain quality
right choice - OM Doesnot include securing finance
d. Secure financial resources resources
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.

Question 3
Marks: 0.7/1
The major difference between goods and services is:
Choose one answer.

a. services lack the profitability that goods

enjoy
Right choice - as the demand in services fluctuates, it
b. it is difficult to inventory services becomes difficult to forecast inventory.
c. goods are always customized, services
are always standardized
d. goods production usually requires more
labor than services
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.

Question 4
Marks: 0.8/1
________________ is resorted to, as a measure of identifying strengths in the organisation
Choose one answer.

a. TQM

b. JIT
c. Internal benchmarking Right
 choice
d. External
benchmarking
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

1
Marks: 1/1
An operations strategy is developed using many sources of input - which is the least likely to have input?
Choose one answer.

a. Planning

b. Quality
c. Top
Management
Right choice - They are the ones who are least likely to
d. Suppliers have inputs
Submit

Correct
Marks for this submission: 1/1.

Question 2
Marks: 0.9/1
Identify true and false statements. 1.GANTT charts are used to record progress, comparing the actual against
the planned activities, and to keep track of the flow of the material. 2.Line balancing and line of balance are
two more tools to ensure that machining centres are loaded, as uniformly as possible to prevent build up
stocks at intermediate stages. 3.Simulation models are used to predict utilisation of machines, and
production levels 4.Operations strategy takes under its umbrella, the quality of the product or service, time
taken to deliver the product, and flexibility for changing demands of customers.
Choose one answer.

a. Statement 1, 2 and 4 are true

b. Statement 1, 2, 3, and 4 are
true
c. Statement 2, 3, and 4 are true

d. Only statement 1 is false

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.

Question 3
Marks: 0.8/1
Pragmatic bench marking is a method of measuring a company's ___________, _________, and _________; in a
way that all functions in great detail.
Choose one answer.

a. process, quality, service

b. quality, quantity, procedures

c. process, methods,
procedures
 d. strenght, position, goals

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

1
Marks: 0.9/1
Automated flow lines are considered only when the product is required to be made in _______ volumes over a
relatively_______period
Choose one answer.

a. low, short

b. high, short

c. low, long
d. high , long right choice - AFL is used for high volumes over long
periods

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.

Question 2
Marks: 0.8/1
Automation is ideal when the service provided or the product manufactured is ___________.
Choose one answer.

a. Customized
right
b. Standardized choice
c. Customized or
standardized
d. in batches

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

Question 3
Marks: 0.8/1
Automation means increase in quality and productivity using _____________devices
Choose one answer.

a. sophisticated
b. partially
automated
Right choice - Labour saving devices is wat ia
c. labour saving required.
d. simple

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

Question 4
Marks: 1/1
Fixed Automation designed for _______ volume production and their ________ ensures _________ variability
Choose one answer.

a. low, flexibility, more

Right choice - Fixed Automation represents hogh volume, rigidity and
b. high, rigidity, less less variety
c. medium, flexilibity,
more
d. high, rigidity,
medium
Submit

Correct
Marks for this submission: 1/1.

Question 5
Marks: 0.6/1
Flexible Manufacturing Systems are designed for _______ volume production and ________ varieity
Choose one answer.

a. low, more

b. high, less
c. medium, medium Right choice - FMS is used for medium volume &
medium variety
d. high,medium

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.6/1.

Question 6
Marks: 0.9/1
What is WIP w.r.t automated flow lines?
Choose one answer.

a. Work in progress
b. Work in
production
c. Work in process Right
choice
d. Work in phases

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.

1
Marks: 1/1
Automated Flow Lines are considered when
Choose one answer.

a. Product is required in high volume, over a long period of right

time choice
b. Product is required in low volume, over a short period of
time.
 c. Customized products are required in low numbers

d. Customized products are required in high volumes

Submit

Correct
Marks for this submission: 1/1.

Question 2
Marks: 1/1
High volume production and limited or very few product variety is the feature of which type of automation
Choose one answer.

a. Flexible automation
b. Programmable
automation
c. Job Shop Automation
right choice - high volume & low
d. Fixed Automation variety
Submit

Correct
Marks for this submission: 1/1.

Question 3
Marks: 0.9/1
Rapid Prototype Modeling process produce
Choose one answer.

a. Life size model of the object in small number

b. Actual scale model of different material

c. Functional Prototype of the model in large numbers

d. Functional/non functional prototype in small numbers & different Right
materials choice

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.

Question 4
Marks: 1/1
The types of Automation used in production system are
Choose one answer.

a. Fixed, Rigid, Flexible

b. Rigid, Programmable, Job
Shop
c. Fixed, Programmable, Right
Flexible choice

d. Mass, Batch, Job Shop

Submit

Correct
Marks for this submission: 1/1.
1
Marks: 0.8/1
Flexible Manufacturing System are used to manufacture
Choose one answer.

a. Group of components having similar shapes, though varying in Refer Section Number
sizes 4.5

b. Group of components having similar shapes and similar sizes

c. Group of components having different shapes and sizes

d. Group of components having different shapes, though similar
sizes
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

Question 2
Marks: 0.7/1
Rapid Prototype does not facilitate which of the following
Choose one answer.

a. Check the specification of the product design

b. Measure the performance characteristics of the product design

c. Check for serious defects in the product design, if any

d. Testing the product prototype under actual/real time working
conditions
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.

Question 3
Marks: 0.8/1
Choose one answer.

a. a.

b. b.
c. c.

d. d.

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

1
Marks: 1/1
A production line is to be designed for a job with three tasks. The task times are 0.3 minutes, 1.4 minutes,
and 0.7 minutes. The maximum cycle time in minutes is:
Choose one answer.

a. 2.4 right choice-Maximum cycle time is the time allowed at each workstation to complete its set of
tasks on a unit.
b. 1.4

c. 0.7

d. 0.3

Submit

Correct
Marks for this submission: 1/1.

Question 2
Marks: 0.7/1
If a line is balanced with 90 percent efficiency, the balance delay would be:
Choose one answer.

right choice-Balance delay = 100-

a. 10% Efficency
b. 90%
c. unknown, since balance delay is not related to
efficiency
d. 100%

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.

Question 3
Marks: 0.7/1
In a job shop, volume is low, and product variety tends to be:
Choose one answer.

a. very
low
b. low
c.
moderate
right
d. high choice
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.

Question 4
Marks: 0.8/1
In a product layout, the process of deciding how to assign tasks (w.r.t to time) to work stations is referred to
as:
Choose one answer.

a. Task allocation
b. line balancing right
choice
c. process
balancing
d. station
balancing
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

Question 5
Marks: 0.8/1
The system that has the highest equipment flexibility is:
Choose one answer.

a. repetitive
production
b. continuous
processing
 Right choice-Use NC & CNC machines which are flexible to adapt change in the
c. job shop design of the product.
d. a batch
production
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

Question 6
Marks: 1/1
Which one of the following is not generally regarded as an advantage of product layouts?
Choose one answer.

a. The system is fairly flexible to Right choice-Product layout is specific toa product only.It is not
changes in volume of output flexible to adpat any changes in product design
b. unit costs may be lower than with
other processes
c. Labor costs are low per unit.
d. Material handling costs per unit are
low.
Submit

Correct
Marks for this submission: 1/1.

1
Marks: 1/1
Different types of layout are used in any plant, depending upon
Choose one answer.

a. Product

b. The Process
c. Type of
Production
d. All the above Right choice - All the options mentioned decide the type
of layout.

Submit

Correct
Marks for this submission: 1/1.

Question 2
Marks: 0.7/1
The factors influencing Plant location are broadly classified into two types, namely General factors and
Special factors. Which of the following does not come under special factors?
Choose one answer.

Right choice - Transport comes under general

a. Transport factors
b. Economic stability - outside investments

c. Cultural factors
d. Wages Not the right choice - It comes under special
factors
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.

Question 3
Marks: 0.7/1
Which of the following is not a method of determining the most likely location for establishing a Facility?
Choose one answer.

a. Rating Plan Method

b. Factor Rating Method

c. Fraction Rating Method Right choice - No such method
exists.
d. Point Rating Method

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.

Question 4
Marks: 0.9/1
Which of the following is not true in case of Product Layout?
Choose one answer.

a. Only a few products are capable of being

manufactured or assembled.
b. Use Special machines to perform specific
operations to produce only one product at
one time.
c. The skill required of the worker is high. Right choice - In product layout, the worker is not required
to be skilled. He only monitors the proceeding as the
operation will be automaed.
d. Supervision is minimal

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.

1
Marks: 0.4/1
Match the following:

Process Layout

Product Layout

Cellular Layout
Fixed Position
Layout
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.4/1.

Question 2
Marks: 0.8/1
Identify true and false statements. 1.Facilities management is an important strategic level decision taken by
an organisation 2.It involves planning and management of the plant location and layout. 3.A plant location
cannot be changed frequently 4.Location decisions are made on the basis of parameters which make it
suitable for various considerations of suppliers, and markets
Choose one answer.

a. Statement 1, 2 and 4 are Refer Section Number -

true 5.1
b. Statement 1, 2, 3, and 4 are
true
c. Statement 2, 3, and 4 are
true
d. Only statement 1 is false

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

Question 3
Marks: 0.8/1
The Just In Time Philosophy which focuses on balancing the system does not consider which of them as
wastes:
Choose one answer.

a. Inventory

b. Product defects
c. Efficient work methods

d. Waiting time

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

1
Marks: 0.7/1
Although closely associated with quality, this name is not on the list of quality gurus:
Choose one answer.

a. Malcolm Baldrige right

choice
b. M Juran Not the

c. Edward Deming

d. Philip Crosby

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.

Question 2
Marks: 0.8/1
QC tool used for classifying problem areas according to the degree of importance and affecting to the most
important.
Choose one answer.

a. Scatter Diagram
right choice - Also called 80-20
b. Pareto Analysis rule
 c. Control Charts
d. Cause and Effect
Diagram
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

Question 3
Marks: 1/1
The purpose of the Malcolm Baldrige National Quality Award is to:
Choose one answer.

a. recognize quality achievements of U.S.

companies
b. publicize successful quality programs

c. stimulate efforts to improve quality

right
d. all the above choice
Submit

Correct
Marks for this submission: 1/1.

Question 4
Marks: 0.9/1
Which name is associated with a list of 14 points and PDCA approach?
Choose one answer.

a. Malcolm
Baldrige
b. M Juran
c. Edward Deming right
choice
d. Philip Crosby

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.

Question 5
Marks: 1/1
Which one of these is the conceptual basis for continuous improvement?
Choose one answer.

a. Benchmarking

b. Pareto analysis

c. Cause-and-effect diagram
d. The plan-do-check-act right
cycle choice

Submit

Correct
Marks for this submission: 1/1.
Question 6
Marks: 0.7/1
Who has published the buissness book "Quality is free" ?
Choose one answer.

a. Malcolm
Baldrige
b. M Juran
c. Edward
Deming
d. Philip Crosby right
choice

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.7/1.

1
Marks: 0.8/1
A run chart would be used to
Choose one answer.

a. collect and organize the data

b. track the values of a variable over right choice - Yes it is used to track the values of a variable
time over time.

c. list potential causes of an effect

d. identify a source of problem

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

Question 2
Marks: 0.9/1
The term 80-20 rule is most closely associated with:
Choose one answer.

a. Control charts

b. Check sheets

c. Brain storming
d. Pareto Analysis right choice - Other name for Pareto analysis is 80-
20 rule

Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.

Question 3
Marks: 0.8/1
Which of the following is not Deming's 14 points?
Choose one answer.

a. Adopt the TQM philosophy for economic

purposes.
b. Do depend on inspection to deliver quality right choice - is not in Deming's 14
 points
c. Improve the system of production and service
constantly
d. Do not exhort, repeat slogans and put up
posters.
Submit

Correct
Marks for this submission: 1/1. With previous penalties this gives 0.8/1.

Question 4
Marks: 1/1
_________________ form the sequence of three sets of activities i.e Juran's quality trilogy to achieve total
quality management.
Choose one answer.

a. Planning, Control and right choice - The three form Juran's quality
Improvement. trilogy

b. Improvement, control, planning

c. Control, improvement, control

d. None of the above

Submit

Correct

1
Marks: --/1
Match the following:

Demin
g
Juran

Corsby
Taguc
hi
Submit

Question 2
Marks: 0.9/1
Identify true and false statements. 1.TQM is viewed from many angles - as a philosophy, as an approach and
as a journey towards excellence 2.The main thrust of TQM is to achieve customer satisfaction by involving
everybody in the organisation, across all functions with continuous improvement driving all activities 3.TQM
systems are designed to prevent poor quality from occurring. 4.TQM helps to improvise only operations
management aspect of the business process.
Choose one answer.

a. Statement 1, 2 and 3 are Refer - Section Number -

true 6.5
b. Statement 1, 2, 3, and 4 are
true
c. Statement 2, 3, and 4 are
true
d. Only statement 1 is false

Submit
Correct
Marks for this submission: 1/1. With previous penalties this gives 0.9/1.

Question 3
Marks: 1/1

Choose one answer.

a. a.
b. b.

c. c.

d. d.

Submit

Correct
Marks for this submission: 1/1.