1.

You receive a service update from your PC's manufacturer for a PC you
recently purchased. You need to update the PC's BIOS.
What is the best method for updating the BIOS?

A. Download the BIOS installation file from the manufacturer and flash the BIOS.
B. Order a new motherboard from the manufacturer and replace the
motherboard.
C. Order a new BIOS chip from the manufacturer and replace the BIOS chip.
D. Download a BIOS patch from the manufacturer and install the patch on the
hard disk.

1. A computer running Windows XP has been getting slower as time passes. The
drive activity light is often lit for extended periods of time.
What is the most likely cause of the problem?

A. The power cable for the hard drive is loose.

B. Memory has become unseated.
C. The hard drive is badly fragmented.
D. The CPU fan has failed.

1. You need to configure power management for your laptop computer. The
computer is running Microsoft Windows XP Professional. You need to ensure
that when the computer sits idle for more than 15 minutes, the computer
powers down and turns itself off. You also need to be able to bring the
computer back to being fully functional and available with the same
applications running as before the computer was turned off.

You need to bring the computer back up as quickly as possible when it is

turned back on.

Which power state should you have the computer enter after it sits idle for 15
minutes?

A. Suspend

B. Shutdown

C. Hibernate

D. Standby

1. Your company provides laptop computers for users. Some laptops are as
much as four years old. All of the laptops have an integrated (built-in)
wireless networking interface. All of the laptops are running either Microsoft
Windows XP Professional or Windows 2000 Professional. Operating system
service packs are up-to-date on all computers.
 The office network is currently wired for 100 megabits per second (Mbps)
Ethernet. You want to convert the office to a wireless network. You want to
use wireless technology that is compatible with all of the laptops currently in
use. You also want to optimize network performance.

What type of wireless access should you install?

A. 802.11g

B. IrDA

C. 802.11a

D. 802.11b

1. You need to destroy the data on a floppy diskette to ensure that the data
cannot be recovered using any known technique.

What should you do?

A. Navigate to the diskette in Windows Explorer and delete all files from the
diskette.
B. Format the diskette.
C. Place the diskette in drive A: and run the following from a command prompt:
D. DEL A: /F
E. Shred the diskette

1. Why should a technician wear an anti-static wrist strap when removing and
replacing electronic components?

A. To test for the presence of DC voltage

B. To test for the presence of AC voltage
C. To minimize the possibility of damaging components
D. To minimize the possibility of the technician being electrocuted

1. You need to increase the amount of RAM installed in the laptop computer.
You need to identify the correct memory module for use in the computer.
How many pins does a typical module used for laptop computer RAM have?

A. 168
B. 200
C. 240
D. 72
 1. A user complains that a laptop's LCD screen stopped working suddenly. The
user was typing when the LCD screen went dark. The laptop has a port that
supports an external VGA monitor.

You want to talk the user through correcting the problem over the phone, if
possible. The user is concerned about losing unsaved work on the computer.

What is the first thing you should have the user try?

A. Connect a VGA monitor to the external VGA port.

B. Press the laptop power button.

C. Hold the function (Fn) key and toggle the LCD screen key.

D. Shut down the laptop and restart in Safe mode.

1. How can you access the dialog box to change the Standby timeouts for a
laptop computer running Windows XP?
A. Launch the Control Panel, open the Display properties, and select the
Settings properties page.
B. Launch the Control Panel, open the System properties, and select the
Advanced properties page.
C. Launch the Control Panel, open the System properties, and select the General
properties page.
D. Launch the Control Panel, open the Display properties, and select the Screen
Saver properties page.

1. What command would you use to retrieve a computer's MAC address?

A. netstat
B. ping
C. ipconfig
D. tracert

1. How can you prevent unauthorized computers from connecting to your

wireless network? (Choose two.)

A. Disable Dynamic Host Configuration Protocol (DHCP) and assign static IP

addresses.
B. Configure the network for ad-hoc mode.
C. Implement WEP encryption.
D. Configure the firewall in the access point.
E. Upgrade the firmware of the access point.
F. Implement WPA.
G. Configure the network for infrastructure mode.
H. Change the default SSID on connection devices.
 I. Use 802.11g wireless account points (WAPs).

1. Why should an MSDS be kept with or near the hazardous material it

describes? (Choose two.)

A. The MSDS must be destroyed when the material is disposed of or destroyed.

B. The MSDS describes proper handling and storage procedures.
C. TheMSDS describes health effects and first aid procedures.
D. The MSDS describes when and how the material should be used.

1. A laptop computer has an external 68-pin slot that is 5 mm thick.

What type of expansion slot is this?

A. PCMCIA Type III

B. CardBus
C. PCMCIA Type II
D. PCMCIA Type I

1. You need to clean debris from between the keys on a laptop keyboard. You
already tried turning the laptop upside down and gently tapping, but the
debris did not come out.
You turn off the computer.
What should you use to remove the debris? (Choose two.)

A. Use a dry, soft-bristled brush, such as a paint brush.

B. Use compressed air.
C. Rinse with running tap water.
D. Use a stiff-bristled brush dampened with water or an ammonia solution.
E. Use a soft cloth dampened with distilled water.

1. You install an application on a computer running Windows XP. The application

automatically creates an installation restore point before making any
changes to the computer, installs itself, and restarts the computer
automatically. You are able to log on, but are not able to run several
applications. The computer reports various errors when you attempt to
launch these applications. You can launch most system utilities.

What should you try to correct this problem?

A. Run Start | All Programs | Accessories | System Tools | System Restore and
revert to the restore point created by the application.
B. Run Start | All Programs | Accessories | System Tools | System Restore and
revert to the most recent system checkpoint.
C. Shut down the computer, restart, interrupt the startup, and choose to start
using the last known good configuration.
D. Run Start | Control Panel and launch Add or Remove Programs. Select and
remove the application
 1. A computer is unable to communicate with any other computers on the
network. The indicator lights on the NIC are not lit.

What can you check to see if the NIC is failing?

A. Check the Internet Protocol configuration settings in the Local Area

Connection properties.
B. Check the hub to which NIC is connected.
C. Check the Network Connection status in the Control Panel.
D. Check the NIC's status in Device Manager

1. You are troubleshooting login at a computer that uses a smart card for
authentication.

What response should you see from the computer when you insert the smart card in
the reader?

A. The computer should prompt you to remove the smart card.

B. The computer should finish logging in to the network.
C. The computer should prompt for a password or personal identification
number (PIN).
D. The computer should prompt for a user name.

1. Which of the following have voltage levels that are potentially hazardous to
technicians? (Choose two.)

A. LCD monitor
B. CRT monitor
C. Keyboards
D. Modem
E. Power supply

1. Your laptop does not provide sufficient I/O ports to meet your needs. You are
trying to decide whether a docking station or port replicator is more
appropriate to your needs.

What additional hardware support is provided by both a docking station and a port
replicator? (Choose two.)

A. USB port
B. Serial interface connector
 C. Removable media bay
D. PCI slot
E. Hard disk bay

1. You are cleaning a laptop computer. You plan to use compressed air where
appropriate.

For which of the following is compressed air the recommended cleaning method for
the device? (Choose three.)

A. Keyboard
B. USB port
C. Touchpad
D. DVD drive
E. LCD screen
F. External case
G. Fans

1. Which of the following security features are supported by both Windows XP

Professional and Windows 2000 Professional without installing additional
software or service packs? (Choose two.)

A. Voice print recognition

B. EFS
C. Kerberos
D. Windows Security Center
E. Windows Firewall
F. Smart card support

1. A Windows XP computer is configured to receive its IP address automatically. You check

the computer's IP address and it is 169.254.10.1.

What does this indicate?

A. The computer cannot load the TCP/IP protocol.

B. The computer received a valid address from the DHCP server.

C. The DHCP server is failing.

D. The DNS server is failing.

 1. What is the most common type of biometric security?

A. Fob
B. Smart card
C. User name and password
D. Fingerprint scanner

1. What is the best method for disposing of ink-jet cartridges?

A. Burn them.

B. Throw them out with the normal trash.

C. Turn them in for recycling.

D. List them on an MSDS for toxic waste disposal

1. Which type of battery that is currently used in laptop computers provides the
longest battery life?
A. Nickle-Metal Hydride (Ni-MH)
B. Lithium-Ion (Li-Ion)
C. Fuel cell
D. Nickel-Cadmium (Ni-Cad)

1. You suspect that the hard drive on a Windows XP computer may be failing.

You need to detect and repair errors on the drive.

What should you do?

A. Run the defrag command.

B. Run the chkdsk command with the /f option.
C. Run the scandisk command.
D. Run the chkdsk command

1. What does an exclamation mark next to a device in Device Manager in Windows XP

mean?

A. The device has been manually configured.

B. Windows cannot find the drivers for the device.

 C. The device has been disabled.

D. The device is in a problem state

29 .When would you need to use a wireless access point (WAP)?

When you want to deploy an ad-hoc networking configuration

When you want to block access to resources from a wired network

When you want to hide the wireless connection from unauthorized computers

When you want to integrate wired and wireless networks

30 .What should you do to require a user to enter a password before a computer will boot?

Run the BIOS flash utility.

Install a smart card reader.

Run the CMOS setup utility.

Configure security through the operating system

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31. While troubleshooting a problem with a printer, the customer tells you that he has already
tried the step that you are about to try.

What should you do?

 Thank the customer, skip the step, and go on to the next step on your troubleshooting
checklist.

Calmly tell the customer that you need to go through each step, even if the customer has
already been through that step.

Ask the customer to please be quiet and leave you to your work.

Ignore the customer

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Student: AUTO Monsikan Khankaew

Date: 5/8/2011 6:51:13 AM
Elapsed: 37 minutes Thank you for
choosing

Test Results
Score: 40% (FAIL)
CompTIA
Test Mode: Certification

CompTIA (220-701) A+
Overall Score (All Objectives)Overall Score (All Objectives)
Essentials (2009 Edition) 40% (12/30)

Passing Score
75% (23/30)

Hardware
60% (3/5)

Troubleshooting, Repair & Maintenance

20% (1/5)

Operating System and Software

40% (2/5)
Networking
40% (2/5)

Security
60% (3/5)

Operational Procedure