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JEANNE RANKIN, PMP

12416 Briarcreek Loop, Manor, Texas 78653


512.278.1021 - 512.769.6686
jrankin7@austin.rr.com

QUALIFICATIONS PROFILE
Remarkably astute, versatile, and dedicated professional offering well-rounded s
kills with career chronicled in Grant Management and Project Life-cycle Developm
ent. Possess stellar reputation in administering grants and securing funds to su
pport high-impact initiatives of state funded human services programs. Demonstra
te keen expertise in delivering simultaneous, large-scale projects within qualit
y, budget, and time constraints coupled with remarkable ability to lead, train,
and coordinate with technical teams to provide innovative business solutions. Kn
own for keen eye for detail and effectiveness to multitask in fiercely competiti
ve, fast-paced environment with dedication to operational excellence.

AREAS OF EXPERTISE
- Project Management and Operations
- Outstanding Public and Client Relations
- Quality Control and Regulatory Compliance
- Strategic Visioning and Planning
- Time Management and Prioritization
- Continuous Process Improvement
- Leadership, Training, and Team Building
- Budget Control and Implementation
- Problem Resolution and Decision Making
- Organized with Strong Analytical Abilities
- Articulate Oral and Written Communication
- Superior Interpersonal and Presentation Skills

EMPLOYMENT HISTORY
INTAKE SPECIALIST 2008–2009
DELL GLOBAL SERVICES - ROUND ROCK, TX
Directed and coordinated daily operational business aspects to deliver a set of
practical executable plans for simplifying IT infrastructure while significantly
reducing operating costs. Regularly convened with solution architects to create
statements of work to be presented to customers. Worked collaboratively with sa
les team, delivery teams, and finance teams to ensure services were delivered ac
cording to Dell standards.
Notable Accomplishments:
- Instrumental in ensuring Dell’s capabilities and resources can deliver reque
sted services by reviewing RFPs for non-standard service offerings
- Held responsible for evaluating non-standard services pre-sales deals to
determine feasibility of delivery

PROJECT ADMINISTRATOR 2005–2008


DELL PROFESSIONAL SERVICES - ROUND ROCK, TX
Interviewed, trained, and supervised newly hired project administration team mem
bers to develop their competencies and achieve maximum level of performance. Ren
dered high level of assistance to project managers to guarantee that services ar
e delivered in the manner in which they were sold. Fostered a positive working e
nvironment with the team to develop high team morale toward fulfillment of corpo
rate goals and objectives. Analyzed Dell statements of work for federal agencies
to ensure federal invoicing, security clearance requirements, and delivery requ
irements were within Dell’s capabilities. Administered corporate budget and financia
l activities based on pricing models submitted for projects to fund operations,
maximize investments, and increase efficiency.
Notable Accomplishments:
- Displayed unsurpassed expertise to all federal projects, which includes
USARPAC ($1.5M), NMCI ($1M), Army National Guard ($8M), and Booz Allen Hamilton
($900K)
- Reputed as focal point of contact for DPS for GSA audit; ensured that al
l documentation requirements for GSA projects were met
- Served as a catalyst for passing the GSA audit for the first time after
several years and salvaging DPS from losing federal business due to previous GSA
audit failures
- Spearheaded the financial aspects of the Seton contracts by overseeing a
pproximately seven to eight contracts with different billing types simultaneousl
y while ensuring the customer was billed correctly
- Applied dynamic project management talents on Exxon Mobil account amount
ing to more than $5M
- Pivotal for the reconciliation of Pepsi financials to invoice Dell’s custome
r properly and in a timely manner
- Optimized team productivity to 20% by sharing best practices resulting i
n cost reductions for projects
- Completed work in progress report to ensure timely completion of project
s while meeting margin goals

DELL TECHKNOW PROGRAM MANAGER 2004–2005


TEXAS COMPUTER EDUCATION ASSOCIATION (TCEA) - AUSTIN, TX
Assumed full responsibility in administering grants, accepting applications, set
ting up review panels, as well as disbursing and tracking of funds and equipment
. Actively responded to grantees’ issues and concerns while ensuring that grantees p
rovided all reports under time constraints. Supported membership services of the
association including membership drives.
Notable Accomplishments:
- Presided over in TCEA-Dell TechKnow program, which provide at-risk, unde
rserved middle school students the opportunity to earn a home computer and learn
technology skills to better prepare them for opportunities in today’s technology-dr
iven world
- Vigorously participated in area conferences to encourage membership and
communication with current members

PROGRAM ADMINISTRATOR 2000–2003


TELECOMMUNICATIONS INFRASTRUCTURE FUND BOARD - AUSTIN, TX
Conceptualized schedules, priorities, and standards in achieving program goals a
nd evaluating technology-related programs and their outcomes. Researched and gat
hered data for the development of highly effective technology-related programs.
Evaluated budget requests for program activities and held responsible for approv
ing or disallowing budget amendments that might occur during the grant period. I
nterfaced with constituents to answer all questions that are pertinent to a gran
t program.
Notable Accomplishments:
- Established program guidelines, procedures, policies, rules, and regulat
ions for potential grantees
- Liaised between the Public Education Working Group, which provided speci
al knowledge for public schools and open enrollment charter schools
- Designed and prepared requests for proposals and correspondence concerni
ng grant offerings
- Delivered high-impact and informative presentations at various conferenc
es including the Texas Computer Education Association convention

PRIOR WORK EXPERIENCE


ADMINISTRATIVE ASSISTANT - Concordia University, Austin, TX: 1999–2000
ADMINISTRATIVE TECHNICIAN - Texas Department of Licensing and Regulation, Austin
, TX: 1993–1999

EDUCATION
MASTER IN SPEECH COMMUNICATION (6 credit hours)
- Texas State University, San Marcos, TX: 2000
BACHELOR OF ARTS IN COMMUNICATIONS
- Concordia University, Austin, TX: 1996–2000
Graduated magna cum laude
MAJOR IN ENGLISH
- Trinity Christian College, Palos Heights, IL: 1985–1986
MAJOR IN ENGLISH
- The King’s College, Briarcliff Manor, NY: 1982–1985

PROFESSIONAL TRAINING
Train the Trainer: 1995

PROFESSIONAL AFFILIATIONS
Member, Project Management Institute Project Management Professional Certificati
on
Member, Women in Project Management Special Interest Group
Member, Alpha Sigma Lambda Honor Society

COMMUNITY INVOLVEMENT
Volunteer Crisis Counselor, Austin Police Department Victim Services Unit: 2004–Pres
ent
Board Member, Micah 6, a local 501 (c) 3 organization that provides resources fo
r the homeless population in Austin: 2004–2005

TECHNICAL PROFICIENCY
Microsoft Office Suite, Microsoft Project, and Salesforce.com

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