Professional Documents
Culture Documents
Eden Oasis will be a couple’s retreat center located just off Watts Bar Lake in Loudon,
Tennessee. Eden Oasis targets couples on their honeymoon, couples just looking to get away
for the weekend, and retirees looking for a beautiful destination and excellent service. The
upper middle class couples occupy the market niche of which we intend to target.
Fifteen cottages throughout fifteen acres will occupy the land, thus creating a destination for a
week or weekend. A differentiating trademark is the themed groups of cottages throughout the
property, — five European themed, five tropical themed, and five classical Southern themed.
Eden Oasis wants to ensure an exotic feeling of escape, while still staying in the heart of the
South. Different packages consist of all-inclusive, bed and breakfast, or simply a stay for one
night.
I. The Business
Executive Summary....................................................................................................................page 4
Description of the Business
Mission Statement
Vision and Objectives
Key Company Principals
Marketing........................................................................................................................................page 5
Industry Market
Sales Strategies
Marketing Strategies
Competition....................................................................................................................................page 8
Competition Niche
Industry Competition
Operating Procedures................................................................................................................page 9
Legal Form of Ownership
Flow Chart of Organization
Position Responsibilities
Philosophy
Overview of the Code of Ethics
Necessary Licenses and Permits
Personnel.........................................................................................................................................page 13
Personnel Plan
Business Insurance......................................................................................................................page 14
Mission Statement:
Market Segmentation:
Our customers can broadly be divided into three groups (please note it is
possible to divide the customers in to much smaller groups, but we have
chosen not to):
Retirees. Eden Oasis is the perfect location for retirees looking to
experience Tennessee in a relaxing and luxurious environment. Its
location in the heart of the Smoky Mountains will draw retirees
who want to experience the fresh mountain air and rolling hills.
Honeymooners. These guests are looking for a unique experience
at an affordable price.
Eden Oasis provides the luxury and romance that honeymooners
are looking for while giving them an unforgettable honeymoon.
The fact that Eden Oasis is the only resort in the area with the
option for an all-inclusive plan and that will entice those looking
for a stress-free honeymoon.
Weekend getaway guests. These guests live in the region and are
looking to escape for the weekend. They come from the cities and
surrounding areas of Nashville, Knoxville, Chattanooga, and
Gatlinburg. Eden Oasis would provide them an environment of
serenity and peace.
Retirees
Honeymooners
Weekend Getaway Guests
Sales Strategies:
Our prices are determined by the plan that each guest chooses, not on the
cottage they choose. This is because all of the cottages are of equal value.
Marketing Strategies:
The benefit of the computer system that Eden Oasis will be buying is that
it will handle all marketing collateral. This is highly effective, because it
saves money on having external sources design them. Eden Oasis would
still have to pay for the actual advertising.
Statistics show that visitors coming to east Tennessee come from about
330 miles away during any time of year from any given direction
(http://www.pigeonforgedevelopment.com/pdfs/VisitorOverview.pdf).
Information fliers, similar to the ones seen in hotels and other areas of
interest, will be placed in key cities such as Chattanooga, Pigeon Forge,
Gatlinburg, Knoxville, and Nashville. Informational fliers at marriage
counseling centers in those areas would also benefit marketing
strategies.
Industry Competition:
FACTOR Eden Oasis Strength Weakness Blackberry Farm Christopher Whitestone Inn
Place
Products Rooms, suites,
15 private Multiple buildings
Uniqueness Small size cottages, multi- Rooms/Suites
cottages w/ suites
room houses
Average Price More
Per Night Fair for all- expensive than
$368 $1,595 $227 $272
inclusive some
competitors
Quality Stunning Cottages only- AAA Four- AAA Four-
4-star 5-star
Decor no activities Diamond Award Diamond Award
Service All-inclusive plus Overnight plus Overnight plus
All-inclusive Affordable No amenities
amenities and spa amenities amenities and spa
Image Not What Highly Wedding, Event,
Intimate Escape Coziness Romantic
Retirees Want Sophisticated and B&B Resort
Location 1 mile from the
Loudon, TN Rural Walland, TN Newport, TN Kingston, TN
lake
Style European,
Tropical, and Eclectic Too varied High-class Elegant Romantic Classic Southern
Classic Southern
Position Responsibilities:
The key company principals will serve as the governing board for Eden
Oasis and will meet once a week to update each other. Each principal’s
primary responsibility is to direct the vision and direction of the
company. In addition, it is the job of the principals to issue the salaries
and to pay the bills.
Benjamin Salmon will be in charge of the gardener and the grounds. If the
gardener has a problem or if there is an emergency on any part of the
grounds, Salmon will be the contact. He will also be in charge of
delegating any upkeep or updating of the grounds.
Joseph Key will oversee guest satisfaction via the concierge. If the
concierge has a guest complaint or comment, it will be reported to Key.
He otherwise will interact with the guests and be the face of the
company.
Christina Fullerton will manage the cuisine. From food quality to menu
planning, she will oversee all of it. She will collaborate with the head chef
quarterly to create a seasonal menu and to pick new wines to pair. If a
problem happens in the kitchen whether it is with the kitchen staff, head
chef, or stocking issues, it will be reported to her. She will also be in
charge of designing the menus as well as the plating design.
Each of the maids will primarily be responsible for the cleanliness of the
cottages. They will check each day to make beds, tidy up, clean the
bathrooms, restock the towels, and change out any dirty laundry. Any
problems or restock orders will be reported to the secretaries. The maids
will also take on additional duties of making house calls, should the
concierge need it. That entails making deliveries of food and/or
beverages.
The head chef is responsible for the oversight and preparation of the
food. They will meet with Christina Fullerton quarterly to create seasonal
menus. When the concierge places an order, they will make the meal,
delegating any necessary duties to the kitchen hands. They will also give
restocking lists to the secretaries. The head chef will also be in charge of
managing the kitchen staff and making sure that they are doing their
jobs. They will be responsible for monitoring the health regulations and
ensuring that they are met. If there are any problems or emergencies,
they will be reported to Christina Fullerton.
The kitchen hands are responsible for jobs delegated by the head chef.
They will assist in preparing meals, keeping the kitchen running smoothly,
dishwashing, and the overall cleanliness of the kitchen. If a kitchen hand
notices something needs to be restocked, then they will report it to the
head chef. The kitchen hands will also take on additional duties of making
house calls, should the concierge need it. That entails making deliveries
of food and/or beverages.
Philosophy:
We strive for the highest level of quality and service. We strongly believe
in a quality-focused business, aimed at customer satisfaction rather than
capital gain. We believe that a business is only as good as those who run
it and we take great pride in maintaining a professional, capable and
Honesty, integrity and ethical business conduct are vital elements of our
company. We seek to uphold a strict set of standards and policies that
associates are expected to maintain while working with this company.
This is to protect the company’s reputation and avoid any inappropriate
activities that could result in adverse consequences to the company and
to associates involved. Failure to comply or disregard any of these
standards/policies will be grounds for discharge or appropriate
disciplinary action.
Environmental Responsibilities
The company gives the highest priority to the health, safety and security
of all its associates and to the protection of the environment.
A business license is the first and most important license to receive. This
is administered by the county clerk’s office.
The health department requires two different kinds of permits for the
business we are looking to establish. The first is a Bed & Breakfast license,
which covers guests staying in a free standing building and being served
food through breakfast. Since it only covers breakfast, a food license
permit will be necessary as well.
The building permit is distributed by the zoning office and its price is
dependent upon the value of the property.
Personnel Plan:
To keep up with the demand, Eden Oasis will hire one full-time and one
part-time receptionist to take care of administrative duties. To supply the
needs of the kitchen, one full-time chef and three part-time kitchen
hands will be hired. Two full-time concierges will be hired to wait on the
guests hand and foot. One of those will be a night-time concierge to take
care of guests during the night. Three part-time maids and one full-time
groundskeeper will be hired to provide upkeep and cleaning to the
business. All of these are in addition to the four key company principals.
Eden Oasis will be applying for SBA 7(a) loan which provides a maximum
of a $2 million loan. With the lender, the SBA can assure 75% of loans
more than $150,000. That means if Eden Oasis were getting a $1,095,000
million loan, that the SBA would provide the bank with $821,250. The
loans provided will have a 2.75 interest on it.
The second year we expect to run at half capacity during seven months
out of the year, three-quarters for holiday and Valentine’s Day months,
and one-quarter capacity for three months.
The third year we expect to run at half capacity for six months, three-
quarters capacity for four months and one-quarter capacity for two
months.
Since this is a destination luxury resort, Eden Oasis assumes that guests
will be more interested in the all-inclusive plan because it saves them
from the hassle of making reservations and saves them money. Because
of that, Eden Oasis is assuming that 66% of guests will utilize the all-
inclusive plan. It is assumed that 24% of guests will choose the bed and
breakfast option. Only 10% of guests are expected to just spend the
night.
Purchase Agreement
THIS PURCHASE AGREEMENT Dated this 17th day of October, 2010
Between:
Eden Oasis of 940 Cave Creek Road, Loudon, Roane County, Tennessee
(the ‘Purchaser’) OF THE SECOND PART
Purchase of Goods
1. The purchaser will purchase from the seller the following goods: 15
custom modular cottages.
Purchase Price
2. The seller will sell, transfer and deliver the Goods to the Purchaser on or
before November 8, 2010. The Purchaser will pay to the seller the sum
Delivery of goods
5. The goods will be deemed received by the Purchaser when delivered to
the Purchaser at 940 Cave Creek Road, Loudon, Roane County,
Tennessee. The method of shipment will be within the discretion of the
Purchaser. However, the Seller will only be responsible for the lesser of
truck freight or rail freight to the purchaser.
Risk of Loss
6. Risk of Loss will be on the Purchaser form the time of delivery to the
carrier. The Purchaser will provide at its expense insurance on the
Goods insuring the Seller’s and the Purchaser’s interest as they appear,
until payment in full to the Seller.
Warranties
7. THE GOODS ARE SOLD ‘AS IS’ AND THE SELLER EXPRESSLY DISCLAIMS
ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT
NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. The Seller does not assume, or
authorize any other person to assume on the behalf of the Seller, any
liability in connection with the sale of the Goods. The Seller’s above
disclaimer of warranties does not, in any way, affect the terms of any
applicable warranties from the manufacturer of the Goods.
8. The Purchaser has been given the opportunity to inspect the Goods or
to have it inspected and the Purchaser has accepted the Goods in its
existing condition. Further, the Seller disclaims any warranty as to the
condition of the Goods.
Title
9. Title to the Goods will remain with the Seller until delivery and actual
receipt of the Goods by the Purchaser or, in the alternative, the Seller
delivers a document of title or registrable Bill of Sale of the Goods,
bearing any necessary endorsement, to the Purchaser.
Inspections Required
1. All footers prior to pouring.
2. All foundation walls, prior to framing and/or pouring.
3. All framing at completed dry-in.
4. Final at completion of all parts of a project.
5. A Certificate of Occupancy, prior to inhabiting the building.
*NOTE: Utility districts require an electrical inspection by the local
state inspector.
Plan Review
Site Plan if building is located in a flood plain
All structural aspects must be built to comply with the current
Standard Building Codes
All egress issues addressed as per codes
Block Walls
Proper block size per drawings/code
Reinforcing rebar installed
Cores filled per drawings/code
Capped properly
Anchor bolts installed as per drawings/code
Framing Inspection
Sill Plate (PT Lumber and bolted down)
Proper girder size and construction
Proper Span of Floor Joist
Proper hangers/ledgers
Proper Sheeting
Framing complete as per drawings/floor plans
Proper header construction
Proper stair box construction
Stairs to code(treads, risers, landings and width)
Proper plates
Proper span for rafters/trusses
Proper construction of rafters/trusses
Roof sheeting
Felt as per drawings/code
Final Inspection
Proper block size per drawings/code
Reinforcing rebar installed
Cores filled per drawings/code
Capped properly
Anchor bolts installed as per drawings/code
Personal Profile
3.8 GPA
Bachelor of Arts, Business Management
Focused and moral driven personality. Articulate, charming and very sociable.
Education
Belair High School- Mandeville, Jamaica
High Honors, Class President, Vice Captain of the Soccer Team
Professional Experience
Professional Experience
Jamaica Broilers Group of Companies, 2009-2010
Customer Service Clerk Assistant- Trained in customer service; in interacting with customers
and addressing customer needs.
Marketing Assistant- Assisted in the research and promotion of a new product, which went
on to be very profitable.
Professional Experience
Hi-Pro Feeds, 2008-2009
Feed Packer- Learned the importance of lower level workers and to appreciate the reward
of a hard days work.
Activities
University Rugby Team (2010-2013)
Member of Invisible Children, an International outreach group. (2010-2013)
Involved in several community outreach projects
Objective
To establish a viable business of hospitality and service, growing others and myself in the
experience.
Experience
Middlebrook Gardens Knoxville TN
April 2007-December
2009
Server
Understood the importance of Professionalism when serving others
Learned the value of team work in stressful situations
Interacted with costumers to meet their needs
Education
Christian Academy of Knoxville Knoxville TN
August 2002-May
2009 Drum line & Soccer Captain
Lee University
Cleveland TN
References
Date 10/20/2010
Dear Ed Poore,
After our discussion on Wednesday, I discussed the situation with my business partners, and we came to
the conclusion that we intend to purchase the products your company, Scruggs Restaurant Equipment,
offers. We are willing to pay your requested purchase price of $16,400, which includes all the kitchen
We would like to meet with you Thursday November 4th to finalize the sale. We will complete all the
necessary paperwork and tender payment, as agreed. At that meeting, we will also set a date, within the
next ninety days, on which we will take over the operation of the firm.
Sincerely,
Chelsey Koronich
Date (11/20/2010)
After our discussion on Wednesday, my business partners and I discussed the situation, and we
concluded that we intend to purchase your business services. We are willing to pay your requested
purchase price of $37,000, being a unit price for the 15 units we will purchase, as per our discussion.
We would like to meet with you next Thursday, November 4th, to finalize the sale. We will bring all the
necessary paperwork, signed and completed, and we will tender payment, as agreed. At that meeting, we
will also set a date that will not exceed thirty (30) days for when we will take over the operation.
Sincerely,
Chelsey Koronich