Skills and Education Summary

Doctoral of Management, Information Systems Technology, University of Phoenix, 2

011
Master of Science, Information Systems, American University, 2001
Bachelor of Science, and Information Systems, University of Virginia at Wise, 19
95
Over 17 years experience as a proven IT professional in leadership and engineer
ing roles in both government and commercial sectors
Project Management lifecycle support Strong technical background provides soli
d foundation in providing project management support to customers and engineerin
g team members; Highly skilled in MS Project and MS SharePoint and BMC Remedy
Detailed understanding of ITIL process and controls
Collaborative leader with superior communication skills and the ability to buil
d, motivate, and mentor highly successful teams
Extensive background in the support and maintenance of production and developme
nt infrastructures, testing workstation applications and performing software and
hardware quality assurance testing
Knowledge of physical and logical network infrastructure to include: TCP/IP pro
tocol suite, VPN, routers, hubs, switches; hardware PCs, laptops, peripherals,
server platforms
Experienced in VMware, MS Windows 2003 server technologies to include Exchange
2003 and Domain Controllers, SQL, UNIX, Linux, telecomm systems

Military Experience Summary

Air Force Air National Guard 12/2007 Present
Munitions, 192nd Fighter Wing, Langley Air Force Base, Hampton, Virginia
Virginia Army National Guard 3/1996 9/2005
Combat Engineer, A CO 229th Engineering Battalion, Fredericksburg, Virginia, (li
ght)
Air Force 1983 1986
Inventory Management Specialist, Merced, California

Professional Experience Summary

Top Secret Clearance
Advanced Systems Development, Arlington, VA 2/201
0 Present
Quality Assurance Lead, Enterprise Services, Information Technology Management D
irectorate, Washington Headquarters Services, Pentagon
Provided quality control and quality assurance management support to ITMD custo
mer
Utilized BMC Remedy to initiate and coordinate data collection; monitored and a
nalyzed data for performance metrics
Performed risk/gap analysis analyzed detailed data using pivot tables showing
SLA discrepancies; provided reports to customer demonstrating SLA anomalies were
related to external organizations, which enabled SLA metrics to be changed in f
avor of the customer
Performed analysis and trending for data driven performance management; made re
commendations for Incident and Problem Management (ITIL) implementation
Ensured IT programs, services, and solutions provided to the customer were comp
liant with Enterprise IT architecture goals
 Created detailed monthly program management reports and executive-level present
ations for government customer, contracting and leadership review; worked with c
ontracting office to address monthly equitable adjustments
Assisted in the creation the Project Management Office (PMO) for WHS Enterprise
Services and implemented project management standards for project initiation, e
xecution (monitoring and controlling) and closing (to include Lessons Learned)
Assisted the PMO in using project management best practices and established sta
ndards to initiate IT projects by capturing and validating requirements. Monitor
s and controls the project with appropriate project documentation to ensure that
problems and issues are identified and risks are kept to a minimum

Vertical Integrations, Arlington, VA

11/2007 2/2010
Project Manager and Senior Systems Engineer, Service Design and Service Transiti
on, Office of Secretary of Defense (OSD) CIO, Pentagon
Concurrently developed, implemented and managed a variety of IT projects in sup
port of the Office of Secretary of Defense
Used project management best practices and established standards to initiate IT
projects by capturing and validating requirements, monitored and controlled pro
jects with appropriate project documentation to ensure that problems and issues
were identified and risks kept to a minimum
Monitored project task progress and milestones using the ITIL framework and an
in-depth project management process flow and provided input on continuous proces
s flow improvement
Analyzed project funding and provided project budgets, allocated funding toward
s procurement and O&M as necessary per project
Interacted regularly with primary government customers to include Components wi
thin OSDs hierarchy to communicate project statuses and to coordinate project wo
rk
Provided Forward Schedule of Changes (FSOC) presented to the Board of Directors
(BOD) and the ITMC for projects nearing deployment to IT Operations and attende
d Change Advisory Board (CAB) meetings and Enterprise Configuration Control Boar
d (ECCB) meetings as necessary
While managing desktop engineering projects, performed senior systems engineeri
ng support (testing and validation) in the following technologies: Data at Rest
(DAR), File Armor, E-Vault, File Vault, MS Office and Outlook 2007, Secure Mobil
e Environment Portable Electronic Device (SME-PED)
Sightline Systems Corp, Fairfax, VA
10/2001 8/2007
Systems Engineer, in support of corporate offices, staff and government customer
Defense Information Systems Agency (DISA)
Administrated the IT infrastructure for corporate offices and provided technica
l support for the staff and government customers
Maintained heterogeneous network infrastructure, to include the following: CISC
O Pix, VPN, switches, and routers
Installed Red Hat Linux, Sun SOLARIS UNIX operating systems
Maintained ONXY IV OS2 phone system
Provided technical support for multi-tiered applications while performing quali
ty assurance of new software releases for all OS platforms and identified and do
cumented software bugs in support of development teams
Setup VMware and cluster environments for developers to test software releases
Maintained an Exchange 2003 Server and a Blackberry Server and utilized VERITAS
to backup the systems
Applied SQL queries against Access 2000 database for weekly report generation
 Used IIS to maintain and administer the companys website and FTP site
Maintained laser and color print servers for the corporate office
Used Remote Desktop, PC Anywhere and Windows NetMeeting for the remote administ
ration of these servers
DMR, Fairfax, VA 8/1997 10/
2000
Technical Consultant AT&T and IBM
Acted as Application Administrator for Tier 2 application support and AT&T Loca
l and Long Distance services, supporting residential and commercial customers
Performed troubleshooting analysis and planned and certified changes to the pro
duction environment.
Implemented customer and conflict management, interviewing and information gath
ering processes
Performed data and function analysis
Applied basic platform technologies (e.g., UNIX command language and SQL),
Executed test case planning, development and execution and Switched Voice Servi
ce ordering, provisioning and billing using proprietary UNIX business process to
ols
Used software development life cycle (SDLC) phases, process quality management
and improvement, initiative, autonomy and accountability
Troubleshot frontend and backend systems, reported and documented problems as w
ell as system workarounds until code changes could be implemented
Received certificate of appreciation for reducing defects per million (DPM) in
1998
Universal Systems, Inc. Fairfax, VA
1995 9/1997
Project Manager and Network Engineer, Office of Secretary of Defense (OSD) Acqu
isition & Technology (A&T)
Performed customer support to over 1200 customers within the Office Under the S
ecretary of Defense Acquisition & Technology OUSD (A&T) organization in the area
s of networking, hardware and software support
Integrated software onto a standard operating system image and performed functi
onal testing Evaluated software performance and functionality prior to implement
ation
Used SMS to configure, package and push software to the user community
Administrated networking software, to include, but not limited to: Form Flow, M
eeting Maker and BizFax
Acted as project manager for the development of a new office PC Fax station; in
volved integrating software, hardware and network components to create a fully f
unctional networking Office Fax PC
Configured Milan boxes, which allows printers to communicate over the network
Worked with team in the development of a Multimedia (MMX) system
Troubleshoot LAN/WAN networks, software applications and Sun Spark systems
Installed network servers and client-stations using NetBeui and TCP/IP protocol
s
Installed operating systems such as WFW 3.11, Windows 95, and Windows NT 3.5/4.
0 for the purpose of integrating software applications throughout the network