BEN JEFFRIES

e-mail: bj4c245a@westpost.net
10026 Forest Spring Lane Home: (713) 436-0585
Pearland, TX 77584 Cell: (713) 459-0245

PROFILE
Degreed professional with more than 17 years of administrative/operations manage
ment and sales/marketing experience. Proven record of success in operations and
desired outcomes in multi-site market development. Excellent communicator who
practices principle-based leadership, with extensive Total Quality Management ex
perience. Have established long-term and revenue-generating relationships with
key hospitals and providers that have ranked me as a top producer in the Texas a
nd surrounding markets.
EXPERIENCE
Director of Recruitment - HCA Gulf Coast Division June 2009 - presen
t
USr Healthcare - Houston, Texas
Senior Director with the elemental responsibility of overseeing the recruiting,
marketing, clinical and management placement throughout the thirteen HCA Gulf Co
ast Hospitals. Charged with spearheading the transformation of the underperform
ing EHR implementation, marketing ROI and strategic management process.
* Collaborate with Senior Management and Clinical Directors in the ongoing devel
opment, communication and implementation of recruitment and retention strategies
and programs for 13 hospital locations.
* Analyze data and develop action plans for improving vacancy and staffing ratio
s in the Gulf Coast Division.
* Supervision of 18 direct reports (healthcare recruiters) responsible for the c
linical and management recruitment in their assigned facilities.
* Spearheaded marketing strategies and special promotions in order to ensure bra
nd recognition.
* Responsible for all service issues with regards to the recruitment strategy an
d placement.
Evercare Hospice and Palliative Care - (UnitedHealth Group) December 2007 - F
ebruary 2009
Executive Director - Houston, Texas
Responsibility for the planning and overall administration and management, and p
rofitability of the company. Accountability for all activities and departments i
n the delivery of hospice services. Responsible for all functions including budg
eting, accounting, data collection, record management and employee practices. En
sure compliance with state and federal regulations.
* Responsible for the overall re-branding of Evercare Hospice in conjunction wit
h UnitedHealth Group commercial, with Medicare, Medicaid and StarPlus managed ca
re products in surrounding markets.
* Overseeing the company operational system.
* Coordinating with the appropriate corporate staff, Medical Director, Clinical
Service Director and Manager of Business Development to assure readiness for on-
site survey.
* Management and negotiation of all contracting and maintenance.
* Management of all financial functions.
* Management of all patient and family services.
Heartland Home Health/Hospice/Infusion/ (HCR-Manor Care) - Houston, Texas Oc
tober 2006 to June 2007
Director of Market Development
Directed and managed the marketing sales force for all three product lines in th
e Houston and surrounding markets. Responsible to build and develop market share
in patient census through executed business and strategic marketing initiatives
.
* Intricate part of Senior Management team to develop an organization of Total Q
uality management.
* Responsible for total revenue for all three product lines.
* Provided direction to improve overall operational performance and profitabilit
y.
* Provided direction in Branch Manager's Sales and Marketing Business Plans to m
eet expected outcomes.
* Supervised sales staff of five full-time employees in marketing department.
* Responsible for all contract and contract negotiation in all three product lin
es.
* Resolved complex service delivery and patient issues.

Ben Jeffries
Page 2
CRDENTIA Corp. (PRIME STAFF) - Houston, Texas (acquired May, 2005) Oct
ober 2003 to August 2006
Regional Director
Directed and managed the operations and sales of multiple branches. Directed an
d managed the operations and P&Ls in their respective areas through subordinate
personnel. Directed, managed and coordinated activities of multiple operations
and revenues of the business organizations and the branch managers, in formulati
ng and administering organizational policy and procedures.
* Responsible for total revenue for the Region of over $14 million per year.
* Provided direction to improve overall operational performance and profitabilit
y.
* Provided direction in branch Managers sales and marketing business plans to me
et expected outcomes.
* Negotiated contracts and agreements for providing services.
* Managed 30 FTEs and 200 field employees with an "open-door" professional devel
opment style of management.
* Streamlined budget, by implementing a pro-active, yet flexible, profit and los
s statement-sensitive business development plan.
* Resolved complex patient (and internal customer) issues regarding high-acuity
care, billing, customer service and staff support concerns.
* Multi-site development of the Texas market.
* Worked closely with the various assigned branches to achieve effective managem
ent, well planned programs, staff and program / training and development.
ARCADIA HEALTH SERVICES, Inc. - Houston, Texas October 2000 to October 2003
Area Manager
* Managed 8 FTEs and 100 field employees with an "open-door" professional develo
pment style of management.
* Developed 30 new accounts and maintained 50 existing accounts for diverse pati
ent needs including specialties in allied health, oncology, urology, telemetry,
COPD/vent, infusion therapy, wound care, and cardiology.
* Consistently recognized quarterly as a top-producing, service-focused, efficie
ntly-managed, physician/staff friendly branch on a national level.
* Built strong rapport with staffing procurement departments, physicians, pharma
cists, case managers, nurses, social workers and support staff with a relationsh
ip-based, consultative selling philosophy that served their needs as requested.
NURSEFINDERS, Inc. - Houston, Texas May 2000 to October 2000
Branch Manager (multi-site) and April 1997 to April 1999
Home Care and Staffing
Managed $3 million multi-site business, including field sales, operations, marke
ting, business development, and management of over 8 FTEs, and over 150 field em
ployees, including recruitment and development.
* Increased market share, visibility and accessibility by working closely with p
hysicians, pharmacists, PAs, nurses, and case managers through a consultative se
lling, rapport-based approach.
* Tripled private-pay patient database and doubled Medicare referrals.
* Consistently increased ROS by at least 5% quarterly, all 3 markets.
* Negotiated and was awarded several home care, staffing and managed care contra
cts with acute and sub-acute hospitals, insurance companies, case managers, and
other preferred providers, including fee-for-service and capitated fee structure
s.
HEALIX Infusion Therapy, Inc. - Houston, Texas April 1999 - May 2000
Development Director
Managed local, high-profile key accounts, as well as $20 million multi-site, sta
te-wide business, including sales and marketing, business development, and manag
ement of 10 field account managers. Responsible for developing reporting tools
and measurable goals.
* Prepared Healix for sale in 2000 to Option Care
* Increased private-practice physician referral business by 30%, and hospital/ou
tlet drug business by 20%, by specialty, including oncology, neurology, HIV, uro
logy, and GI docs with TPN, hydration, Remicade and IVIG.
* Developed a state-of-the-art sales team including retention, product knowledge
, strategic planning and market development. Training manuals, protocols for ph
ysicians and market-penetration materials created, as well.
* Tripled chemotherapy sales by developing the HATS business (Healix Alternate-S
ite Therapeutic Services), which is an in-office infusion suite service staffed
and managed by Healix.
Ben Jeffries
Page 3

INTERIM HEALTHCARE - Houston, Texas April 1996 - April 1997

Branch Manager
Responsible for the continuous improvement of the total quality of the branch/of
fice as it relates to customers, employees and supervision, business operations,
and community education.
* Selected, developed, and retrained a qualified group of individuals.
* Developed several key accounts and visited with the physicians, nurses and cas
e mgrs. regularly for support.
* Oversaw the management and administration of the office to ensure compliance w
ith all federal, state, and local laws and JCAHO regulations, as well as all pol
icies, procedures, and standards of Interim Health Care.

VITAS HEALTHCARE CORPORATION - Houston, Texas August 1993 - April 1996

Territory Manager
Managed a large Houston territory and developed the hospice business through rel
ationship selling and sharing clinical information about innovative hospice care
and long-term care options through critical pathways.
* Doubled hospice referrals within 6 months by working closely with doctors, nur
ses, case managers, social workers, discharge planners, and patients and their f
amilies, with a focus at the MD Anderson Cancer Center.
* Provided leadership in the development of sales plans and in marketing the VIT
AS product, and activities associated in identifying clients. Established conta
cts, investigations, proposal writing and presentation, and selling key accounts
, i.e. managed care and corporate affiliations.
* Developed implementation plans and monitoring systems and presented informatio
n to clients to differentiate product service level in Long Term Care Facilities
.
AIDS FOUNDATION HOUSTON - Houston, Texas June 93 - August 1993
Clinical Case Manager End of Grant Year Funding
Managed a case load of approximately 30 clients, providing education and trainin
g to youth groups and individuals.
* Established and worked closely with a strong referral base, utilizing contacts
with service providers such as physicians, hospitals, nursing homes and insuran
ce companies.
* Created CEU training programs for specialized staff, assisting Harris County D
epartment of Social Services.

EDUCATION
UNIVERSITY OF ST. MARY OF THE LAKE - Chicago, Illinois 1992 - 1993
Master of Divinity Studies
OHIO STATE UNIVERSITY - Columbus, Ohio 1988
Bachelor of Arts degree in Business

AFFILIATIONS and MEMBERSHIPS

Member of: CMSA (Case Management Society of America - Gulf Coast)
Continuity of Care - Houston and Bay Area Chapters
THCA (Texas Home Care Association)