Experience

Ernst & Young LLP - Indianapolis (8/08-1/10)

Americas IT - Technology Support Services (TSS) II 317-681-7000
Provide on-site tier two support for E&Y personnel.
Supported Lotus Notes 6.5 & 8, Sametime, Windows XP & Office 03-07, Pointsec
, Aventail, iPass, Groove/GamX, Remedy 6.3 & 7, SecurID, enterprise Blackberry,
Timbuktu Pro.
Administer Cisco phone systems & Lyrix voicemail for Indianapolis, Fort Wayn
e, Grand Rapids, and Milwaukee offices.
As part of a team, design, implement, and support internal web app built on
MySQL, Apache, PHP, AJAX.
Support network infrastructure, Xerox & Ricoh network copiers, manage user c
ompliancy, lead local office technology orientation.
Indiana University Purdue University Indianapolis (1/08-5/08)
Tech / intern (part-time)
Designed and configured a Vividas streaming HD video server (Linux)
Provide technical support to students and instructors on Mac OS and Windows
XP & Vista
Contract Projects
Project Lead - Rapid Dell deployment project - Spherion (10/07)
Supervised two techs during a two day deployment
Field Engineer - Linux workstation deployment - Dr. Tavel Stores (9/07)
Deployed 4 Redhat Linux workstations.
Lead Tech - Rapid Dell deployment project - Cummins International (3/06)
Supervised three techs - Completed a project with a 5 day scope in less than t
hree days
Field Engineer - Cisco DSL circuit upgrade - Chipotle Restaurant (1/06)
Field Engineer - Walmart Connectivity Project - Fuji Film Inc. (8/04 - 10/0
4)
Upgraded all components of Fuji Photo Labs at various sites throughout Wiscons
in, often completing more than one site per day.
VanAusdall & Farrar Inc. Indianapolis, IN (3/03 - 8/04)
Field Engineer 317-638-1334
Design, implement, and support client/server hospital transcription systems ba
sed on
Windows 2000 Server, Oracle, and btrieve databases, Microsoft SQL, Apache Tomcat
.
On-call 24/7 every 5th week.
Design, implement, and support client/server court audio recording systems (Co
urtflow, PervasiveSQL) - sole technical point of contact for Indiana courts.
Solid Computer Decisions, Indianapolis, IN (2/02 - 5/02)
Technical Instructor
Taught four 3-week A+ classes
Classes ranged in size from 4 - 12 students. Each class was four hours in le
ngth.
Compaq Computer Corp, Indianapolis, IN (Formerly Custom Edge) (00 - 12/01)
Server Technician 317-334-3400
Assembled, configured, and tested custom Compaq Proliant Servers.
Configured RAID, BIOS, troubleshooting, Compaq SmartStart, Windows 2000 Svr
& AIX customizations, setting up services, IIS (ftp, web servers).
Education
Training at Ernst & Young :
Technical : Remedy, VOIP - Cisco CCM 6.1, Javascript Language Basics, AIX Admi
nistration, Blackberry Administration, Supporting Lotus Notes 8, Cisco BSCI 3.0:
 Implementing Ipv6, Sametime IWMS training.
Other: Cross Cultural communications, Negotiating inclusively, Ethnic Diversit
y,
Copyright & knowledge sharing, Art of Global Communication, Women in IT -
diversity, Communicating effectively, Business Writing, E-mail and
organizational communication, Delivering high value customer service,
Communication and Leadership.
IUPUI - Introduction to Informatics, Social Informatics, Introduction to C pro
gramming.
Microsoft MCSE courses 2151, 2152, 2153, 2154, 1572, & 2072.
Train the Trainer (A prerequisite for MCT), Cisco Routing & Switching (CCNA), L
anier Voicewriter & Cequence Medical Transcription.
Skills
- Over twenty years of experience with x86 based machines.
- Over ten years of experience with various UNIX operating systems.
Primarily Linux (Debian, RedHat, SuSE, Gentoo, Ubuntu)
Solaris, FreeBSD, OpenBSD, NetBSD, DragonflyBSD, AIX, SCO, and Mac OS X
- Vast knowledge of x86 hardware, system troubleshooting/assembly.
- Extensive experience in technical support.
- Complete understanding of DOS 2.1 and up & Windows 3.0 and up.
- Experience building and interrelating various network types.
- Experience administering UNIX services (ftp, ssh, bind, apache, samba,
telnet, imap, pop3, smtp, nfs, various inetd & xinetd servers, etc...)
- Vast knowledge of all Windows 2000 client and server OSs
- Basic fundamental knowledge of HTML, Shell scripting, PHP, and C.
- Intermediate level experience with Windows NT & Mac OS 9 and under.
- Experience with VMWare, VNC, PCAnywhere, ssh, tunneling, firewalls, openvpn,
Microsoft Office 2003 (templates, macros), Adobe Photoshop, MySQL, PostGreSQL, p
hpmyadmin, WINE, QEMU, kernel compilation, UNIX software compilation/installatio
n, libraries, dependencies.
Certifications
Dell Certified Systems Expert Softskills (DCSE) #495913 (11/2007)
Microsoft Certified Professional - 2000 Pro (08/2002)
Microsoft Certified Professional - 2000 Server (07/2002)
A+ Certified Computer Technician (01/2001)
Lanier Voicewriter (04/2003)
Lanier Cequence Medical Transcription (05/2003)
HIPAA Certified (04/2003)
*Certified Cisco Network Associate (CCNA) (01/2002-01/2006)