HEVER A.

VASQUEZ
510 NW 84th Avenue Apt 640. Plantation FL 33324
Cellular: (954) 635-7310 / (954) 826-1953 / Fax: (954) 337-3259
hv50da72@westpost.net Web: http://www.linkedin.com/pub/hever-vasquez/5/b03/b37
OBJECTIVE
Interested in a challenging position within a thriving reputable organization wh
ere I may enhance my manager?s skills and contribute to increase its presence in
the market with excellent client service, a comprehensive view and structure ap
proach to business solutions.
EMPLOYMENT
Territory Manager, Flextronics - Verizon Wireless Account.
01/09 to Present)
?Manage the daily service operations for multiple locations (9 retail stores) wi
thin a designated geographic region in South Florida.
?Responsible for the management and development of 19 CST (customer service tech
nicians) and 1 TL (Team Leader).
?Assist the Regional Manager with all store operation activities such as personn
el requirements and operational procedures.
?Track and reporting of personnel shifts and staffing changes.
?Fulfill headcount requirements by aggressive recruiting and staffing strategies
.
?Conduct meetings with CST (customer service technicians) to establish and revie
w new cellular product line to ensure understanding of new specifications and co
ntract provisions.
?Performance of monthly market reviews for internal staff as well as external cu
stomers
?Review technical publications, articles, and abstracts to stay abreast of techn
ical developments in industry.
?Perform annual performance appraisals on TL (Team Leads) and Customer Service T
echnicians
?Oversee monthly site location manpower scheduling and sends to customer for app
roval.
?Compilation of specific business metrics and reporting initiatives.
?Extensive use of general software applications as well as specific customer bas
ed systems.
?Consolidation and review of information for the purpose of disciplinary action.
Free lancing ? Consulting (Product Development), Estrategia Hispana (Noel-Dux Pr
oducts)
(11/08 to 12/08)
?Elaborate and implement distribution plans of the new products within all ?Goya
? and ?La Fe? authorized dealers nationwide
?Elaborate and implement Sale and resale plans within the different distribution
s channels used by every authorized dealers
?Develop and implement Brand awareness activities within the designated areas.
?Coordinate Promo Events.
?Training and development of promotional teams
Primary Care ? Executive Staffing Consultant, CHG - CompHealth.
(03/08 to 8/08)
?Locate, solicit and contract health care providers for permanent placement oppo
rtunities.
?Recruit candidates over the phone to place with existing clients.
?Respond to candidate?s inquiries regarding permanent placement opportunities.
?Facilitate placement of providers into clients? medical facilities by matching
physician skill level, licenses, preferences, board status and credentials.
?Conduct reference verifications and arrange interviews for physicians/clients.
?Negotiate contract terms with clients and candidates.
?Maintain database regarding status of potential candidates.
?Contact new and existing clients to develop new and on-going business.
?Assist in developing marketing strategies.
District Manager, Ameritel Inc. & INXS Wireless. (Exclusive T-Mobile Retail Part
ners)
(7/07 to 03/08)
?Responsible of driving sales execution efforts with all retail locations realiz
ing the full potential of the T-Mobile brand by ensuring that all store managers
were well trained on all T-Mobile products and services as well as customer ser
vice.
?Responsible to oversee the day-to-day functions of retail locations, including:

-Meeting or exceeding sales goals

-Inventory control and management
-Sales management, coaching and developing leaders among the sales team
-Guiding the professional development of Assistant Managers
-Customer service
-Customer retention
-Staff hiring
-Store merchandising
-Cash handling and management

Indirect Sales Manager, T-Mobile U.S.A.

(7/05 to 3/07)
?Responsible of realizing the full potential of the T-Mobile brand, by ensuring
that all T-Mobile partners are well trained on all T-Mobile products and service
s as well as Customer service.
?Responsible for 200+ retail partner stores within a designated geographic area
?Responsible for the management of 5 ADR (Account Development Representatives).
?Responsible for the training, developing and coaching of all ADRs to lead and g
uide them through business solutions.
?Responsible for the continuing prospecting of new authorized and exclusive reta
il partners, presenting the T-mobile retail model to potential investors. (cold
calling, networking, referrals )
?Responsible of achieving monthly quota, customer retention and sales goals.
?Ensure that all dealers and their employees represent T-Mobile products and ser
vices in an ethical manner and following proper procedures
?Responsible of strengthen communication and cross-coordination among the sales
reps, engineering, marketing, customer service and business operations.
Account Development Representative, T-Mobile U.S.A.
(1/03 to 7/05)
?Primary responsible for the performance of the assigned dealer accounts and/or
geographic territory in meeting and exceeding activation and cost objectives.
?Responsible for maintaining an open and professional line of communication with
all retail accounts.
?Responsible for providing training and support to all customers and accounts as
well as for maintaining and replenishing all company collateral and displays wi
thin the territory
?Responsible for the training, developing and coaching of the assigned accounts
and their employees.
?Responsible to achieve monthly quota, customer retention and sales goals and pr
ovide reports on sales activity.
?Responsible to assist ISM?s (Indirect Sales Managers) in continuous prospecting
for new dealers while evaluating business of existing dealers meeting all time
line projects with completeness and accuracy as defined by ISM/RM/RD.
?Ensure dealers and their employees represent T-Mobile products and services in
an ethical manner, following proper procedures
Billing Specialist/Customer Service, Quest Diagnostics Corp.
(2/02 to 12/02)
?Handling customer contact received by telephone, correspondence, and or web.
?Troubleshooting inquiries and working with patients, physicians, and insurance
companies regarding laboratory bills, payments and account maintenance.
Sales Support/Customer Service International, Lantis Eyewear Corporation.
(8/99 to 9/01)
?Follow up on requests from sales representatives and customers.
?Responsible for processing and allocating orders, samples, credits, and invoici
ng of international accounts located in South & Central America, Europe, Asia, a
nd Canada.
?Process return authorizations documents.
?Prepare and review export documents.
?Track and analyze international statistic reports (Sales, Product Availability,
Back Order, Outstanding Picked Orders...etc)
Customer Service Team leader, IDT Corporation.
(6/98 to 5/99)
?Assist senior level management with administration of call center of 150+ CSR?s
.
?Manage 20 customer service representatives.
?Provide development, coaching and motivation of staff.
?Create reports to track productivity of customer service Reps, also assist with
forecasting of call volume, (ACD telephone system reports) and scheduling of st
aff.
?Develop incentive programs for the department.
?Create performance evaluation and monitor action plans for employees.
?Make decisions regarding hiring and termination of employees.
Account Manager, Coca-Cola of Colombia.
(1993 - 1995)
?Selling and distribution auditing of The Coca-Cola Soft-drink beverages in an a
ssigned territory of 250 retail customers.
?Develop and maintain retail sales growth, market volume and profit through new
and existing accounts.
?Manage a distribution crew of 5 people.
EDUCATION
?E.S.L Program, Bergen Community College, 1996-1998 (Paramus N.J) (English as a
Second Language).
?Business Administration, Javeriana University, 1992 -1995 (Cali - Colombia S.A)
(Associate Degree/Equivalent).
WORKSHOPS & SEMINARS
?Advance Coaching Workshop (Flextronics)
?Motivating Others Workshop (Flextronics)
?Advance Interview & Hire Workshop (Flextronics)
?Situational Leadership Workshop (Flextronics)
?Professional Communication Skills workshop (Flextronics)
?Building Relationship Versatility Workshop (Flextronics)
?Motivation for Results Workshop (Flextronics)
?Leading Change Workshop (Flextronics)
?Presentation Skills Workshop (Flextronics)
?Rapid Decision Making Workshop (Flextronics
?Counselor Sales Workshop (Flextronics)
?Selling the T-Mobile way Workshop ( T-Mobile USA)
?Professional selling skills for wireless - Workshop ( T-Mobile USA)
?Interview process ? Interviewing to a ?T? - Workshop ( T-Mobile USA)
?JD Edwards Software -Basic, intermediate- Workshop (Lantis Eyewear Corp.)
?Sales Techniques Coca-Cola of Colombia. Workshop (Coca Cola of Colombia.)
?Best Sales & Services - Seminar
?Dealing with Difficult people- Seminar
AWARDS
?2009 South Area ?Best Data Sales? ? FLEXTRONICS.
?2009 South Area ?Best Customer Satisfaction? ? FLEXTRONICS.
?2009 South Area ?Best Accessory Sales? ? FLEXTRONICS
?2009 ?Annual Winner Circle? ? T-MOBILE USA
?Q1-Q3-Q4 2006 ?Quarterly Winner Circle? - T-MOBILE USA
?Q1-Q2 2006 South Division ?Best Indirect Sales Manager? ? T-MOBILE USA
?Q1-2006 South Division ?Directors Club? ? T-MOBILE USA
?Q3-Q4 2005 South Division ?Directors Club? ? T-MOBILE USA
?Q3 2002 Tampa Center ? Best Employee? ? QUEST DIAGNOSTICS
PERSONAL SKILLS
?Fast learner.
?Hard worker.
?Work and sell with the philosophy of treating others how I wanted to be treated
.
?I am Persistent and do not give up easily.
?I am self motivated and driven to the best I can be.
?I have a successful and proven customer service, marketing, management and sale
s background.
?I am proficient in creating and following a business plan.
?I have excellent relationship building skills, which has assisted me in getting
my clients and peers to take my recommendations and implement them in to their
daily operations.
?Fluent in English and Spanish.
COMPUTER SKILLS
?Microsoft Office Products (Advanced - Level )
?Word
?Excel
?PowerPoint
?Outlook
?Office Publisher/InfoPath.