Bon Aqua, TN 37025 th51ee94@westpost.net SUMMARY OF QUALIFICATIONS Detail oriented customer service and distribution professional. Expertise in cal l center customer support, collections and credit investigations. Highly skilled in communicating effectively with customers and diffusing stressful situations. Experienced in processing large volumes of incoming and outgoing mail. Experienced long distance telephone operator and data entry specialist. SELECTED ACCOMPLISHMENTS * Enhanced profitability by assisting customers in bringing delinquent accounts current via various tools including payment deferrals, rewriting of loans, and t ransfers of equity. * Improved customer relations by presenting a professional and customer-friendly attitude. * Earned award for ''Friendliest Collector'' in 2007 out of 50 employees. * Volunteered as a subject matter expert for 30 day training program and supervi sed a 12 member team of interim credit investigators during corporate reorganiza tion thereby avoiding delays in credit approvals and lost sales. * Managed mailroom operation for medical group consisting of 40 physicians and a pproximately 180 additional employees which ensured timely and accurate delivery and processing of incoming and outgoing mail. * Assembled medical charts, typed procedure notes, ordered supplies for copiers and fax machines, assisted with minor technical problems and called repairmen f or maintenance ensuring office efficiency and patient confidentiality. * Performed data entry for postal service subcontractor to ensure accurate re-ro uting of undeliverable mail. Processed 500 mail pieces per day. * Conducted guided tours of Nashville for local company and assisted with ticket sales and general information to ensure that tourists were afforded a more enjo yable visit. * Assisted transport companies in managing driver expenses by processing electro nic funds transfers and supported customers requesting cash advances from credit cards. * Assisted in placing of long distance calls for customers requiring operator as sistance such as collect, person-to-person, third party billing and calls charge d to credit cards. Ensured accurate and timely processing of calls. PROFESSIONAL EXPERIENCE FORD MOTOR CREDIT, Franklin, TN 2002-2010 Distribution/Mailroom Clerk (2009-2010) Credit Investigator (2008-2009) Collector (2007-2008) Customer Service Representative (2007-2008) Collector (2002-2003) ST THOMAS MEDICAL GROUP, Nashville, TN 1996-2001 Mailroom/Administrative Clerk
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PROFESSIONAL EXPERIENCE (CONT'D) LOCKHEED MARTIN, Nashville, TN 1994-1996 Data Entry Operator SPRINT SERVICES, Nashville, TN 1991-1994 Telephone Operator COMDATA, Nashville, TN 1990-1991 Data Entry Operator GRAND OLE OPRY TOURS, Nashville, TN 1985-1990 Tour Guide EDUCATION High school diploma Mary D. Bradford High School/ Kenosha, Wisconsin Experienced data entry operator. Typing speed: 80 wpm