Kenneth Heffner

49 Mifflin Street
Souderton, PA 18964
(215) 723-7384
kh5461e2@westpost.net

PROFESSIONAL PROFILE
Information technology professional with a focus on attention to detail and devo
tion to accuracy. Comfortable working with new technologies, expanding experienc
e, knowledge and providing value to the employer. Tactful and diplomatic under p
ressure. Ability to think "outside the box" when necessary to achieve a goal or
provide a solution. At home in Team or individual work situations. Diligent in e
fforts requiring error-free results while maintaining concentrated attention to
issues of standards and quality. Eager to learn and improve.
Experienced in:

* End user support

* Troubleshooting
* Software repackaging
* SMS/SCCM
* Patch management
* Spam/Malware remediation
* Antivirus protection
* Internet filtering

PROFESSIONAL EXPERIENCE
F. L. Smidth - Bethlehem, PA
The leading supplier of equipment and services to the global cement and minerals
industry employing more than 10,000 world-wide and 2008 revenue of $109 millio
n.
Contractor-Assisted in the migration of Microsoft SMS 2003 to Microsoft SCCM. Pr
imary responsibilities included customization and repackaging of mission critica
l software for distribution in the SCCM environment.
* Customized, repackaged, and distributed using SCCM, the latest versions of dra
fting and design software, Solidworks and PDM works without interruption in prod
uction.
* Assisted in the move to Oracle software by customizing Oracle 10 Development a
nd Client software and distributed it via SCCM during non-production hours, savi
ng significant downtime costs and employee interruptions.
* Created Microsoft Vista installation images which included required company so
ftware, which were used in distributing new operating systems. Significantly red
uced the amount of time support personal at corporate sites needed to prepare a
new PC for a user, or quickly fix one that had failed due to software issues.
Hatfield Quality Meats - Hatfield, PA
A family owned and operated pork producer with over 1500 employees. Manufacturer
s and supplies over 1,200 quality pork products, with distribution from Maine to
Miami as well as several international markets.
Systems Administrator-Member of team responsible for integrating Microsoft archi
tecture into the Unix/Cobol business system. Primary responsibilities included c
ustomization and repackaging of mission critical software for distribution in th
e SMS 2003 environment, along with maintaining anti-virus protection, web conten
t filtering, and Microsoft security patch management distribution.
* Selected, configured, and administered Computer Associates E-Trust anti-virus
and malware solution, providing protection from production loss due to downtime
resulting from an attack.
* Established and administered Websense Internet contentment filtering, providin
g control over employees Internet usage along with safeguarding against possible
legal issues arising from their behavior.
* Directed and performed migration to SMS 2003, providing remote server/desktop
management, hardware and software inventory capability, software and security pa
tch distribution, and desktop support enhancement.
EDUCATION & PROFESSIONAL DEVELOPMENT
STRAYER UNIVERSITY-Washington, DC
Bachelor of Science, Information Technology and LAN Technology
Summa Cum Laude
MONTGOMERY COUNTY COMMUNITY COLLEGE-Blue Bell, PA
Associate in Applied Science, PC LAN
Cum Laude
DALE CARNEGIE CLASS #KDD086
Breakout Award
Outstanding Performance Award
Best in Class Award
DALE CARNEGIE CLASS #KDD206
Class Assistant Instructor