G.

GORDON, MBA
Email: ggordon14@charter.net
(815)670-8125

PROFESSIONAL
SUMMARY:
Results oriented Operations and Revenue Cycle leader with strategic thinking and
detailed execution. Achieves goals and objectives regularly while preserving a
nd enhancing patient care. Consistently reduces expenses and increases operatin
g margins despite declining reimbursement. Effective at managing operations, st
aff, facilities, construction, equipment and program initiation. Computer profi
cient and experienced in automated information system, design installation and u
pgrades.
2005 - Practice Administrator
2010 OBGYN Associates
Rockford, Illinois
Administrator for an Obstetrical and Gynecological practice, averaging thirty th
ousand patient visits per year. Directly responsible for all clinical and admin
istrative operations in collaboration with physicians and a multi-disciplinary s
taff of forty employees. Services include laboratory, x-ray, ultrasound and spe
cialized procedures. Responsible for all Quality Assurance, OHSA, Corporate Comp
liance and JCAHO activities. Business responsibilities include profitability, c
ontracting, provider relations and facility management.

2004 - Director of Special Projects and Strategy

2005 Dachman Center for Pain Therapy
Schaumburg, IL
Responsible for operations for a multi-state medical practice specializing in pa
in treatment. Develop systematic operations for the provision of clinical, admin
istrative and business functions in collaboration with physicians. Responsible
for increasing patient volume through a combination of marketing and operational
approaches. Financial responsibilities include developing methods that evaluate
the cost-effectiveness of services, equipment and programs.

2002 - Senior Operations Manager

2003 Woodside Medical Center/Swedish American
Rockford, Illinois
Administrator for a Primary Care Facility (a division of Swedish American Health
System) consisting of Family Practice and Internal Medicine Physicians, averagi
ng thirty thousand patient visits per year. Directly responsible for all clinic
al and administrative operations in collaboration with physicians and a multi-di
sciplinary staff of thirty-five employees. Services included laboratory, x-ray
and specialized procedures. Responsible for all Quality Assurance, process impro
vement and JCAHO activities. Business responsibilities include profitability, p
rovider relations and facility management.

Gail Gordon Resume

Page Two
1991 - Medical Practice Administrator
2001 Southern Wisconsin Radiotherapy Center
Madison, WI
Responsible for operations and profitability of a Radiation Oncology Center (ser
ving a six hundred bed hospital system), with revenues in excess of 12 million,
with forty employees, averaging eighteen thousand patient visits per year. Direc
t clinical operations in collaboration with physicians and administer the human
resources system, including benefits, salary, and personnel management. Financi
al responsibilities include accounts receivable management, including billing an
d collections; managing the operating budget and expenses, managing the informat
ion systems and the facility. Responsible for negotiating and administering con
tracts with third party payers, and performing strategic and operational plannin
g.

1987- MANAGER OF STRATEGIC PLANNING AND

1991 ORGANIZATIONAL DEVELOPMENT
Employers Health Insurance Company
adison, WI
Developed and implemented a Continuous Quality Improvement Process for the emplo
yee benefits division of a Fortune 500 insurance company. Implemented a strateg
ic and tactical planning process throughout the division. Human Resources respo
nsibilities included recruitment, benefits administration, career development, e
mployee relations and training.
Other Professional Experience Available on Request
EDUCATION:
Master of Business Administration
University of Wisconsin - Madison, WI
Master of Arts - Public Policy and Administration
University of Wisconsin - Madison, WI
Master of Science in Social Work
University of Wisconsin - Madison, WI
Bachelor of Arts
Syracuse University, Syracuse, NY