Objective Seeking a position that offers a team oriented leadership, strong inve

stigative/ analytical skill sets, result orientation, strong customer service an

d system background in a legal environment.
Summary of
Qualifications
* Developed, Monitored and reported negative business trends in Bankruptcy filin
gs, Collection, mergers, acquisitions and business dispositions.
* Administrated guidance for proof of claims with internal and external customer
s.
* Developed and implemented several databases to monitor and identify the activi
ty and reporting of potential Fraud, Waste and Abuse.
* Worked with a External Customer during Congressional audit to generate reporti
ng that supported the consistent monitor and protection of Fraud, Waste and Abus
e within the FCC program.
* Protected over 5 million dollars from bankruptcy estates.
* Identified methods of streamlining communication to effectively review, determ
ine and resolve negative provider trend issues within the telecom industry and o
utside vendors.
* Provided guidance and support to Internal and External Customers.
* Developed and Maintained Account Receivable and Late Payment Procedures.
* Implemented Financial Conversion for Accounts Receivable.
* Created and generated delinquency reports for Upper Management and FCC.
* Developed a tracking method for documentation of collection activities.
* Developed internal and external customer service procedures and training.
* Knowledge in Microsoft Office Applications.
* Received Corporate Quality Award for the start up and development of the Accou
nt Receivable Department.
Employment
1996-2009 -
Manager -Bankruptcy- Payment Resolution
* Organized, implemented and administered the negative provider trends for Inter
nal and External Customers/ FCC and Congress.
* Supported Program for Internal and External Customers in the review and sugges
ted determination of negative service provider trend/ bankruptcy cases.
* Streamlined with Internal and External Customers bankruptcy detail to provide
a more efficient control of non-operational companies.
* Provide suggested guidance to all Internal / External customers/FCC/ State Coo
rdinators.
* Created and generated delinquency reports for Upper Management and FCC.
* Developed a tracking method for documentation of collection activities.
* Developed internal and external customer service procedures and training.
* Interpret and administer Internal and External bankrupt accounts for Chapter 1
1 and 7.
* Interpreted FCC orders to administer Internal processes.
* Organized, implemented and administered for the FCC, the accounts receivable p
ortion of the Universal Service Funds, overseeing $4 billion annually.
* Responsible for hiring, training and overseeing a non-exempt staff of 4.
* Created and generated delinquency reports for Internal and External Customers.
* Assisted in the implementation and development specific FCC forms and customer
service for Data Collection.
* Interpreted FCC orders to administer USAC filing.
* Received Corporate Quality Award for the development and implementation of the
Account Receivable Department.
* 1990-1996
* Financial Analyst
* Prepare expense and capital budgets totaling $33 million for all services and
real estate facilities.
* Reviewed initial proposals and contracts for internal organization.
* Report actual v budget results to Director of real estate facilities.
* Developed and implemented charge back cost system to internal users.
* Developed guidelines and implemented procedures for mainframe and windows appl
ications throughout the accounts receivable organization of 20.
* Responsible for financial system conversions for alt services and real estate
facilities.
* Interface with all levels of personnel to resolve numerous customer service re
lated issues.
* Strong knowledge of Microsoft applications and Mainframe systems.

Education
* Certificate in Paralegal Studies
* Attaining Advanced Degree - Legal Studies
References Upon Request