JEAN-MARIE STRONG

7821 Karakul Lane * Fayetteville, NY 13066 * * (315) 637-7972

BUSINESS ADMINISTRATION / ACCOUNTING / CUSTOMER SERVICE PROFESSIONAL
SUMMARY OF QUALIFICATIONS
* Professional discretion, working within a range of sensitive, confidential pe
rsonal information for an array of diverse organizations.
* Excellent qualifications in leadership and interpersonal communications.
* Skilled in teambuilding, training, motivation and evaluation. Experienced in
finding and improving errors and performing necessary change through project man
agement or other methods.
* Extremely high business acumen and productivity. Ability to lead and complete
projects with accuracy, timing and attention to detail.
* Adept and experienced in problem solving and providing solutions.
* Persuasive, with ability to communicate effectively with culturally diverse a
udience.
* Computer skills include MS Office Suite, Outlook, MAS 90,Paychex, Administar
and Storis.
Core Competencies
* Communications
* Leadership
* Invoice Processing
* Account Tracking
* Accuracy
* Productivity
* Claims Processing
* Data Entry
* Persistence/Discipline
* Organization/Structure
* Customer Service
* Information Confidentiality
PROFESSIONAL EXPERIENCE
ACCOUNTING/ADMINISTRATIVE ASSISTANT July 2008 - February 2010
CHILD CARES SOLUTIONS Syracuse, NY
Non Profit Child Care Referral Organization
* Responded to customer inquiries; resolved customer problems effectively reach
ing win-win solutions.
* Provided data entry to accounts payable and receivable. Carefully managed cas
h receipts, invoicing, general ledger, account reconciliation and company payrol
l.
* Demonstrated expertise in computer systems and account tracking. Mas 90' and
Pay Chex.
* Served on administration training team that defined and enforced the training
calendar, scheduled trainings and room reservations.
* Maintained and improved team processes, standard operating procedures and all
related documentation including training material for new team members. Ensured
success of new team members though constant updating of training materials.
ACCOUNTING ASSISTANT/CUSTOMER SERVICE March 2007 - July 2008
TRANSAVER TRANSPORTATION CONSULTANTS Manlius, NY
Leading transportation business providing affordable shipping for Home Depot, Ha
nes, Sara Lee products
 * Recognized and resolved customer problems having up to 35 customer contacts a
day, providing solutions for both outside customers and internal business teams
.
* Managed the end of day electronic invoice transmission.
* Maintained and continually improved team processes, standard operating proced
ures and all related documentation.
* Decreased the turnaround time of reports and system input invoices.
* Increased productivity with office organization in processing pricing and pre
paration work.
CLAIMS ANALYST/DOCUMENT REVIEW April 2005 - June 2006
R. BREEDEN/RCB FUND SERVICES
Syracuse, NY
Oversee court appointed compensation claims for the Victims Trusts such as MCI,
WorldCom, Enron
* Investigated and processed compensation claims based on analysis of victimize
d share holder accounts.
* Managed customer account and system data entry with accuracy and timing.
* Provided competent customer service with heavy call volume, processing writte
n and phone-based claims.
* Served as an advocate for customers in response to chronic or special problem
s. Improved communication pathways; consulted, trained and reviewed trainee work
progress, providing subject matter expertise to customer service operations.
* Assisted on special projects production and implementation as requested.
CUSTOMER SERVICE/ADMINISTRATION March 2000 - March 2005
STICKLEY, AUDI & CO Manlius, NY
Furniture Manufacturer
* Received and resolved customer queries in a high-volume service department.
* Increased productivity and operating procedures in sales order, credits and r
eturn authorization processing.
* Worked as part of a team to identify and drive change specifically focused on
improving the productivity and creating quality team training.
EDUCATION AND TRAINING
EL CAMINO COMMUNITY COLLEGE
IN PROGRESS Torrance, CA
HIGH SCHOOL GRADUATE
MASSAPEQUA HIGH SCHOOL Massapequa, NY
Regents Diploma; GPA 3.85
AFFILIATIONS / VOLUNTEER
* Volunteer: United Way campaign coordinator, corporate campaign, 2008' & 2009'
* Volunteer: Helping Hounds Dog Rescue, Manlius , NY
* Volunteer: Meals On Wheels, Fayetteville, Manlius, Dewitt Chapter
* Syracuse Chargers Running Club