Matthew C.

Hinchey
502 Village Crossing Drive
Chapel Hill, NC 27517
(919) 967-9148
Overview: Experienced IT Manager with extensive technical knowledge, troubleshoo
ting and project management skills. Strong vendor management, resource balancing
and problem solving skills. Managed all IT projects and issues for management c
ompany supporting internal and external clients.
Experience:
10/2002 - 4/2010 IT Services Manager
Advance Realty Bedminster, NJ
* Responsible for RFP management and implementation for all software, hardware
and telecommunication projects
* Resolved network and user issues including service issues, equipment failure,
storage management and software requests.
* Maintained Network security
* Defined and oversaw annual IT budget for company.
* Managed all user training programs, software installations and network upgrad
es
* Created and managed corporate processes and workflows for trouble reporting,
product requests and support requests
* Researched and selected vendor for workforce management system. Managed proje
ct through implementation and lifecycle.
* Managed IT, Telecommunications and Inside Wiring/Cabling
* Manage vendor relationship with Telecommunications and Technology vendors.
* Led cross-functional Project and IT team meetings.
* Managed IT Disaster Recovery project team.
* Managed over 300 requests per month from users regarding IT issues.
* Coordinated with forensic IT vendors to obtain necessary information to meet
legal requirements and requests.
* Interacted with all levels of management.
02/2000 - 10/2002 IT Analyst
Broadview Networks* Long Island City, NY
(*Feb 2000-May 2000 contracted through Vista Staffing Inc.)
* Managed IT Equipment purchasing for end user equipment as well as corporate I
T network equipment for organization with over 600 end users.
* Owned vendor relationships with multiple suppliers.
* Responsible for negotiating purchase prices with suppliers.
* Saved corporation more than $200K annually over multiple orders by negotiatin
g best cost.
* Coordinated the issuance and approval of purchase orders with corporate finan
ce team.
* Created and maintained a purchase order tracking process.
* Responsible for coordinating IT setup for new employees.
* Created and maintained inventory tracking tool for employee IT assigned equip
ment.
* Managed equipment returns for repair or replacement.
* Responsible for ordering software licenses for multiple platforms and ensurin
g licenses are renewed in a timely manner.
* Oversaw Help Desk operations and managed resources for internal projects.
* Coordinated with Human Resources to remove system access for terminated emplo
yees.
* Provided customer support to internal customers on equipment questions, repai
r issues and ordering timeframes.
 * Handled internal customer complaints and escalated issues.
* Interfaced with all levels of management, including executive level inquiries
.
* Facilitated communication between regional IT technicians and centralized hel
p desk to expedite user assistance.
08/1999 - 11/1999 Manager/Barista Peabody's Coffee San Diego, CA
* Managed UCSD branch of franchise.
* Opened store daily, preparing for customers.
* Ordered all perishable items, managed vendor relationship.
* Coordinated all deliveries with store schedule.
* Interacted with customers.
* Closed/cashed out location at end of day, including responsibility for calcul
ating cash intake and bank deposits.
* Managed employees at multiple locations as assigned.
* Responsible for quality of goods delivered to customer.
* Handled irate customers and escalated complaints.
Education: 1997 - BA, English. Tulane University.
Coursework completed in Project Management graduate studies at Stevens Institut
e of Technology.