PAM RILEY

More than 10 years of progressive, professional credit analysis/operations super

visor experience with proven ability to develop efficient operations and manage
staff to ensure higher productivity and increased profitability. Personable with
superb communication and **people** skills; possess conscientious work ethic, w
illingness to accept challenging roles and commitment to job performance. Cooper
atively works and collaborates with a wide range of personalities.
~ Areas of Expertise ~

*I Credit & Collections

*I Credit Analysis
*I Sales Forecasting
*I Automotive Financing
*I Customer Service
*I Inventory Management
*I Financial Analysis
*I Training & Development
*I Program Development
*I Staff Development
*I Strategic Planning
*I Problem Solving

Value Offered
Operations *V Solid understanding of a diverse range of business management appl
ications including demonstrated ability to select, train, and retain self-motiva
ted, customer-oriented employees. Adeptly build strong business relationships an
d contribute to corporate goals for business growth and profitability.
*X Develop and implement business strategies that product awareness and market s
hare.
*X Manage sales, administration, finance, and training activities with full char
ge responsibility for financial reporting, HR functions, marketing, employee rec
ruitment and relations, and policy and procedure development.
Credit Administration *V Strengthen controls and accountability, perform financi
al analysis, and identify cost-saving measures. Efficiently deliver optimal leve
ls of customer service, maintain accurate records, and apply sound judgment to c
lient issues.
*X Reduce payment delinquency and increase revenue stream.
*X Implement efficient monitoring systems to track outstanding receivables.
*X Sustained bottom-line profitability through reducing bad debt and write off a
mounts.
Staff Supervision *V Excellent leadership skills with the ability to motivate an
d direct staff. Effectively encourage team efforts to promote unity and smooth f
low of business on a daily basis.
*X Lead cross-functional teams that collaborate as focused business units to ach
ieve goals.

Career Path
American Honda Finance Corp. *V Irving, TX 2002-2010
CUSTOMER SERVICE SUPERVISOR (2008-2010)
Administered and supported all aspects of customer service, relations building,
training/development, performance management, and recruitment/selection. Coordin
ated and managed monthly reviews of employees to enhance processes. Consistently
ensured attainment of goals.

PAM RILEY
~ Page 2 ~
Career Path Continued*K

OPERATIONS SUPERVISOR (2006-2008)

Oversaw operations, training, forecasting, credit analysis, strategic planning,
and business development. Managed Credit Buyers and directed the Credit Granting
Process by cultivating relationships and monitoring dealer portfolios. Served a
s interim Funding Supervisor. Reviewed and analyzed forecasted vs. actual losses
. Assessed and resolved problems.
*X Conceptualized, planned, and launched contests to maintain morale and increas
e retention.

DEALER RELATIONS MANAGER (2002-2006)

Fostered relations building, strategic planning, market analysis, dealer operati
ons, and account management, while promoting AHFC programs and sales through sup
port and training.

National Bank of Commerce *V Kansas City, MO 2000-2002

Bank of Blue Valley *V Overland Park, KS 1999-2000
INDIRECT LOAN OFFICER
Underwrote indirect auto loans, championing account management, business develop
ment, relations building, and financial analysis. Solicited and contacted local
auto dealers. Facilitated collections, customer service, and operations support.

Prior to 1999, worked as Finance Manager for O*Neill Honda in Overland Park, KS.

Education
B.S., Accounting
Northern State University, Aberdeen, SD