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Connie Fortunato-Puglia

15684 Apollo Heights Court


Saratoga, CA 95070
cp60f4c0@westpost.net
408-348-0016 Cell

Senior Human Resources executive experienced in developing worldwide strategic a


nd tactical HR plans and programs in alignment with corporate strategy. Demonst
rated success in driving employee engagement through the development of HR strat
egies and programs, including leadership and organizational development, trainin
g and communication strategies, performance management, and succession planning.
Proven ability to build relationships with executives to drive organizational
effectiveness.
PROFESSIONAL EXPERIENCE:
Executive HR Consulting
2008 - Current
Provided HR consulting services to ZipCar (2008) and Condon Devices (2009)

Aspect Software (formerly Aspect Communications)


Chelmsford, MA
1/99 - 4/07
Aspect Software is a $600+ million global software communications company with 2
,000 employees. Concerto Software merged with Aspect Communications in 2005 to
form Aspect Software, the largest company focused solely on enterprise software
for the Contact Center industry.
Vice President, Human Resources (2003 - 2007)
Senior Director, Human Resources (1999 - 2003)
Reporting directly to the CEO, lead the global Human Resources organization of 2
2 employees focused on increasing employee engagement through cultural definitio
n and the development of worldwide HR strategies and programs including compensa
tion and benefits, employee communications, organizational development and trans
formation, recruitment, employee and leadership development, employee relations,
and community relations.
* Partnered with executive team to define the Company's Vision, Strategy, and Pl
an. Developed communication strategies and action plans to ensure company-wide
alignment to the defined plans, including the enhancement of an automated goal-t
racking and development system.
* Defined, articulated and drove the HR vision, strategy and goals in alignment
with corporate strategy and initiatives. Developed and implemented a comprehens
ive business plan based on corporate and client strategic initiatives and organi
zational assessments.
* Hired talented new executive team with demonstrated leadership capabilities to
drive the growth of Aspect Communications. Consult with and advise executive t
eam to enhance leadership, communication, cross-functional agility, and organiza
tional capability.
* Created a culture, supported by HR programs, to attract and retain top talent,
maximize business results and build a sustainable and agile workforce. Created
leadership development programs to enhance leadership skills including the iden
tification of high potential employees, assessment, training and development, an
d succession planning.
* Successfully integrated two acquired companies into Aspect Communications' com
pany culture and values. Conducted an extensive organizational assessment, iden
tified and resolved key issues, and strengthened the executive team.
* Led the integration of Concerto Software and Aspect Communications to enhance
employee engagement by redefining the cultures of the Aspect acquisition and his
torical Concerto acquisitions, which grew the company from 400 employees to over
2,100 employees. Developed communication and integration strategies, consolida
ted and developed HR programs, assessed leadership and management capability and
developed training strategies to enhance leadership skills.
* Developed strategic compensation model to support Aspect's operating plan incl
uding executive, sales, base salary, stock options, and incentive compensation p
rograms. Led the quarterly Board Compensation Committee in conjunction with the
Committee Chairman and presented materials for review and approval.
* Built a communications strategy and model to enhance strategic, company-wide a
nd functional communications leveraging new technologies and feedback mechanisms
.
* Leverage technology to streamline processes and improve efficiencies to enable
a strategic focus across the HR organization, including the implementation of O
racle 11i, web-based performance management, goaling, compensation, applicant tr
acking, and benefits open enrollment tools. Brought the HR organization into Sa
rbanes Oxley compliance.
* Implemented worldwide employee survey to measure employee engagement. Identif
ied gap areas and built strategic and functional action plans.
* Led a redesign of the Human Resources function resulting in increased str
ategic focus, efficiencies, and the promotion of self-service. Successfully def
ined and implemented a shared service, design center, and business partner model
.

FTP Software
Andover, MA
11/96 - 12/98
FTP Software was an $80+ million global software communications company with ove
r 1,000 employees and was a pioneer of TCP/IP technology, a suite of communicati
ons protocols for transmitting data over the internet. FTP Software was acquire
d by NetManage in 1998.
Director, Human Resources
Directed and managed the Human Resources function for an $80 million dollar glob
al software company. Developed, managed, and implemented corporate HR business
strategy. Coached and consulted with all levels of management in organizational
development, compensation, employee relations, employment, and performance mana
gement. Advised and partnered with senior management on the development and impl
ementation of strategic initiatives.
* Transformed HR organization from a reactive and administrative function to a v
alued service-oriented business partner.
* Developed and implemented first corporate-wide business plan model designed to
integrate the corporate strategy into functional initiatives. Facilitated stra
tegy setting and goal alignment sessions with senior management.
* Established corporate-wide compensation philosophy. Designed and implemented
salary administration program and incentive plans.
* Designed and implemented reorganization model to support a 45% employee workfo
rce adjustment program. Developed severance, transition, and retention programs
resulting in the successful retention of 92% of the employee base during the re
tention period.

Melville Corporation
Andover, MA
9/91 - 8/96
Melville Corporation was an $11 billion financial holding company for 10 retail
divisions including Marshalls, CVS, and Linens and Things. Melville dissolved
the financial holding structure and re-invested holdings into CVS Pharmacies.
Manager of Human Resources
Established and managed the field Human Resources function supporting multiple s
oftware divisions of Melville. Consulted with all levels of management in a mul
ti-state environment in recruiting, employee relations, compensation, and organi
zational development.
* Served on the Senior Executive Succession Planning Committee. Designed skills
-based career development model for a $2 billion dollar nation-wide retailer for
a major re-engineering project.
* Member of the HR Transitional Steering Committee in support of a corporate-wid
e realignment effort. Managed and developed HR programs including: outplacement
, severance and retention programs, communication programs, vendor analysis, and
cost benefit analysis.
* Directed all activities for a $1 million recruiting budget. Reduced recruitin
g costs by 22%.
Merrimack College, Division of Continuing Education
1986 - 1991
Academic Advisor
Silicon Graphics
1983 - 1986
Marketing Coordinator
EDUCATION:
Merrimack College, B.S. in Management 1991
PROFESSIONAL MEMBERSHIPS:
California Strategic Human Resource Partnership
High Tech HR Executive Forum
HR Summit
Society for Human Resource Management
Founder of the Virtual HR Share Group

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