Software Process Training

RuleRule
10 10
Supplier Agreement
Supplier Agreement
Management
Management
Dr. Ernest Wallmüller
Wolfgang Höh

Qualität & Informatik

www.itq.ch
Copyright Qualität & Informatik 2005
Software
Process
Training SAM Process Context
OPF
OPD Status, issues, results
MA of process and
REQM PMC product evaluations;
PP Corrective measures and analyses
RD action Corrective action
PMC Replan What
CM to monitor
PPQA
SAM Status, issues, What To Build
OT results of PP What To Do
PI progress and Engineering
DAR milestone Commitm and Support
ents
RSKM reviews process areas
TS
Plans
IPM
VERVAL
LOCDOC Measurement needs
NOM SAM
ESCAL Supplier
NUMB agreement
Product component requirements
TAILOR Technical issues
REVIEW Completed product components
TERMS Supplier Acceptance reviews and tests
LOCSW
CUS

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Software
Process
Training SAM - Policy / Scope / Purpose
OPF ! Policy
OPD According to the Quality-, Environmental- and Safety-Manual
MA
REQM
(chapter 7.4) the policy establishes the following:
PP • Provide sustainable competitive advantage to the business (costs,
RD quality, timely availability) through selection, alignment and
PMC connection with world best supply sources.
CM
PPQA
• Ensure that the world‘s best suppliers contribute optimally through
SAM innovation, flexibility and cost competitiveness to product creation,
OT order fulfillment and service processes.
PI
DAR ! Scope
RSKM All SW producing units in AVL SBU MES.
TS
IPM ! Purpose
VERVAL
The purpose of Supplier Agreement Management is to find the best
LOCDOC
NOM solution for AVL out of the pool of possible suppliers together with the
ESCAL project teams, define agreements with selected suppliers and monitor
NUMB their performance.
TAILOR
REVIEW
TERMS
LOCSW
CUS

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Software
Process
Training Exercise: Process Familiarization
OPF ! Method: Plenum
OPD
MA ! Timing: 20‘
REQM
PP ! Form: Brainstorming and discussion
RD
PMC
! Documents: none
CM ! Deliverable: Documentation on flipchart (trainer)
PPQA
SAM
OT
PI ! Questions:
DAR
RSKM I. How do we know that the process is performing well?
TS
IPM
II. Who of you has experiences with
VERVAL this process?
LOCDOC
NOM
Which one?
ESCAL
NUMB
III. What are the most relevant work
TAILOR products?
REVIEW
TERMS
LOCSW
CUS

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Software
Process
Training
Exercise: Roles, Activities, Work Products
OPF ! Method: Individual
OPD
MA ! Timing: 10‘
REQM
PP ! Form: Individual elaboration
RD
PMC
! Documents: Process Rule 10; form: next foil
CM ! Deliverable: Filled in form
PPQA
SAM Question:
OT
PI I. Based on your experience, the prior discussion and the
DAR
RSKM
SAM process definition list the involved roles, the
TS performed activities, and the produced work products.
IPM
VERVAL
LOCDOC
NOM
ESCAL
NUMB
TAILOR
REVIEW
TERMS
LOCSW
CUS

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Software
Process
Training Roles, Activities, Work Products
OPF Roles Work Products
OPD
MA
REQM
PP
RD
SAM
PMC
CM
PPQA
SAM
OT
Activities
PI
DAR
RSKM
TS
IPM
VERVAL
LOCDOC
NOM
ESCAL
NUMB
TAILOR
REVIEW
TERMS
LOCSW
CUS

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Software
Process
Training Roles, Activities, Work Products
OPF Roles Work Products
OPD
MA
• Candidate and preferred
REQM • PL-DP
supplier list
PP • STL SAM • COTS review protocol
RD • SPP/VZP • Commercial requirements list
PMC
CM
• Request for quotation to
PPQA supplier
SAM • Signed agreement with supplier
OT Activities • Purchase order
PI • Single source letter (in case of 1
DAR • Determine Acquisition Type supplier only)
RSKM • Select Suppliers • Evaluation of proposed
TS • Establish Supplier Agreements suppliers
IPM
(incl. Review COTS Products)
VERVAL
• Execute the Supplier
LOCDOC
Agreement
NOM
• Accept the acquired Product
ESCAL
NUMB
• Transition Products
TAILOR
REVIEW
TERMS
LOCSW
CUS

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Software
Process
Training SAM Process with Practices
OPF Establish Supplier Agreements
OPD
MA
REQM Determine Establish
Acquisition Select Supplier
PP
Type Suppliers Agreements
RD
PMC
CM
PPQA
SAM List of
OT Products
PI
DAR Supplier Requirements Product Supplier Agreement
RSKM
TS
IPM Satisfy
VERVAL Supplier
LOCDOC Agreements Execute
NOM the Supplier
ESCAL Agreement
NUMB
Review Accept
TAILOR
COTS Transition
the Acquired
REVIEW Products Products
Product
TERMS
LOCSW
CUS

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Software
Process
Training SAM Process Tasks 1/2
OPF Practice Task Work Products
OPD
MA
Determine
REQM
Acquisition Determine Acquisition Type Request for Order
PP
RD
Type
• Candidate and preferred
PMC
supplier list
CM
• COTS review protocol
PPQA
SAM
• Commercial Requirements
Select list
OT Select Suppliers
PI
Suppliers • Request for quotation to
DAR supplier
RSKM • Single source letter
TS
IPM
VERVAL Establish • Signed agreement with
LOCDOC Supplier Establish supplier agreement supplier
NOM Agreements • Purchase order
ESCAL
NUMB
• Evaluation of proposed
TAILOR suppliers
REVIEW Execute the
TERMS Supplier Execute the Supplier Agreement Supplier Rating
LOCSW Agreement
CUS

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Software
Process
Training SAM Process Tasks 2/2
OPF Practice Task Work Products
OPD
MA
REQM • Signed Invoice
PP Accept the
Acquired Accept the Acquired Product • Defects Records
RD
Product (In defect tracking tool)
PMC
CM
PPQA
SAM
OT Transition Work Product
PI Transition Products (Part of Project Plan)
Products
DAR
RSKM
TS
IPM
VERVAL
LOCDOC
NOM
ESCAL
NUMB
TAILOR
REVIEW
TERMS
LOCSW
CUS

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Software
Process
Training Exercise: Task Description
OPF ! Method: Group work
OPD
MA ! Timing: 20‘ group work, 15‘ presentation & discussion
REQM
PP
(comparative discussion of group results)
RD ! Form: Group elaboration
PMC
CM ! Documents: Process Rule 10: SAM
PPQA
SAM ! Deliverable: Task description on flipchart
OT
PI
DAR
RSKM
! Question:
TS I. Describe the selected task
IPM
VERVAL SAM_T02 ‘Select Suppliers’
LOCDOC using the presented description technique ("next foil).
NOM
ESCAL
NUMB
TAILOR
REVIEW
TERMS
LOCSW
CUS

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Software
Process
Training Task Description Technique
OPF ID Task Name
OPD
MA
Description
REQM
PP
Input Output
RD • •
PMC
CM
PPQA
SAM
OT
PI
DAR
Roles
RSKM
TS
IPM
VERVAL
LOCDOC
Tools
NOM
ESCAL
NUMB
TAILOR Method/Technique
REVIEW
TERMS
LOCSW
CUS

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Software
Process
Training Task Details ‘Select Suppliers’
OPF
OPD SAM_T02 Select Suppliers
MA
Description
REQM
PP
Input • Select suppliers out of the candidate Output
RD • Request for Order supplier list in connection with the • COTS Review
PMC (Technical preferred supplier list protocol
CM requirement or skill • Prioritize the selected suppliers
PPQA • Commercial
profile) • DAR Analysis (not approved supplier)
SAM requirements list
• Commercial • For COTS products a COTS product
OT • Request for
PI requirements from review is performed
quotation to
DAR SPP/VZP
Roles supplier
RSKM
PL-DP or STL: Responsible together with
TS • Single source letter
SPP/VZP
IPM
Requester: Requests a service or product
VERVAL
LOCDOC
Tools
NOM
Preferred supplier list
ESCAL
NUMB
SAP Data
TAILOR Method/Technique
REVIEW Not specified
TERMS
LOCSW
CUS

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Software
Process
Training
Rule 10: Work Products and Templates
OPF
OPD
MA
REQM
PP
RD
PMC Link to Template
WP Id Type Description Task Id Responsible
CM
SAM_W01 O Candidate and preferred supplier list SAM_T03 Requester of a n.a.
PPQA service or product
SAM SAM_W02 M COTS Review protocol SAM_T02 SPP/VZP Template_VERVAL_
OT Walkthrough and
Review Protokoll.doc
PI
SAM_W03 M Commercial Requirements list SAM_T02 SPP/VZP See SAP
DAR SAM_W04 M Request for quotation to supplier SAM_T02 SPP/VZP See SAP
RSKM SAM_W05 M Signed agreement with supplier SAM_T03 SPP/VZP See SAP
TS SAM_W06 M Purchase order SAM_T03 SPP/VZP See SAP
IPM SAM_W07 O Single source letter (in case of 1 supplier only) SAM_T02 Requester of a Single Source Letter
service or product
VERVAL SAM_W08 O Evaluation of proposed suppliers SAM_T03 Requester of a Supplier Rating
LOCDOC service or product
NOM
ESCAL
NUMB
TAILOR
REVIEW
TERMS
LOCSW
CUS

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Software
Process
Training Exercise: Providing Resources
OPF ! Method: Small groups
OPD
MA ! Timing: 10‘ group work, 10‘ discussion in plenum
REQM
PP ! Form: Group elaboration
RD
PMC
! Documents: none
CM ! Deliverable: Group notes
PPQA
SAM
OT
PI ! Question:
DAR
RSKM A critical success factor for the project is having the right
TS resources at the right time at the right place.
IPM
VERVAL I. What resources have to be managed?
LOCDOC
NOM II. When are these resources well managed?
ESCAL
NUMB
TAILOR
REVIEW
TERMS
LOCSW
CUS

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Software
Process
Training GP 2.3 for ‘Provide Resources’
OPF GP2.7 PROVIDE RESOURCES
OPD
MA Provide adequate resources for performing the process, developing the
REQM work products, and providing the services of the process.
PP
RD
PMC
CM Purpose:
PPQA Ensure that the resources necessary to perform the process as defined by
SAM
OT the plan are available when they are needed.
PI
DAR
RSKM Practice:
TS
IPM Provide
VERVAL
! adequate funding,
LOCDOC
NOM ! appropriate physical facilities,
ESCAL
NUMB ! skilled people,
TAILOR ! and appropriate tools.
REVIEW
TERMS
LOCSW
CUS

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Software
Process
Training Rule 10: Concluding Discussion
OPF
OPD
MA
REQM
PP
RD
What was important for
PMC
CM you concerning this
PPQA
SAM
OT
Process Rule?
PI
DAR
RSKM
TS
IPM
VERVAL
LOCDOC
NOM
ESCAL
NUMB
TAILOR
REVIEW
TERMS
LOCSW
CUS

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Software
Process
Training Any Questions
OPF
OPD
MA
REQM
PP
RD
PMC
CM
PPQA
SAM
OT
PI
DAR
RSKM
TS
IPM
VERVAL
LOCDOC
NOM
ESCAL
NUMB
TAILOR
REVIEW
TERMS
LOCSW
CUS

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