MICHAEL D.

CLANCY
680 18th Street Des Moines, IA 50314
515-537-0426 mc63c8f8@westpost.net

PROFILE
Seasoned executive with over 15 years of progressive experience in operations, c
redit risk management, collections, marketing, and secondary marketing within th
e financial services and telecommunications industries. Exhibits outstanding bu
siness leadership, planning, analysis, forecasting, and problem solving skills.
Adept in the formulation and execution of strategic plans to meet and exceed or
ganizational goals.
CAREER TRACK
WELLS FARGO BANK N.A
Senior Vice President, Global Marketing 2007-Present
Oversees marketing programs for all lines of business from strategy through exec
ution with a team of over 100 professionals from various departments, i.e. Datab
ase Marketing, Campaign Management, Marketing Systems, Marketing Compliance, Dec
ision Support, Print, and Mailing Services. Provides strategy consulting, drive
s operational improvements, and manages marketing budgets.
Reduced direct mail expenses by $3.8 million through negotiating enterprise pri
cing and establishing a preferred vendor program. Eliminated print production e
xpenses of $1.1 million by using LEAN and Six Sigma processes.
Reorganized and aligned marketing resources from lines of business into centers
of excellence.
Increased campaign profitability by right sizing campaign execution staff 20% t
hrough the implementation of software tools.
President, Wells Fargo Financial Retail Services Company Canada 2005-2007
Served as the president of the private label credit card business in Canada, an
$800 million line of business with 350 team members, which serves many of Canada
s top retailers, including Best Buy, Home Hardware, Pier 1, and Bombay Company.
Implemented new systems, processes, and procedures to drive productivity, reduc
e financial loss exposure, and create focus on more profitable and attractive in
dustries, cutting operating losses within the first 18 months.
Drove annual sales of $1 billion.
Reduced the required number of team members from 350 to 280 and implemented LEA
N and best practices processes, generating a 20% reduction in operating expenses
.
Integrated the consumer branch network sales finance business into the retail s
ales finance company, driving a 23% improvement in the returns on sales finance
contracts.
Vice President, Chief Privacy Officer 2004-2005
Oversaw the privacy policy and complied with Wells Fargo corporate policy and re
gulatory agencies. Created and implemented the program management office as wel
l as programs to comply with regulations and policies with minimal impact on bus
iness.
Achieved corporate goal of compliance with privacy policies within all lines of
business within six months.
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MICHAEL D. CLANCY

WELLS FARGO BANK N.A., CONTINUED

Vice President, Direct Marketing 2002-2004
Directed all marketing activities designed to generate consumer and mortgage loa
ns. Managed 30 direct marketing professionals and a marketing/advertising budge
t of over $12 million annually. Collaborated with legal, finance, and executive
management in program development.
Improved overall campaign performance by 15% and cross-sell into other products
by 31% through improved models.
Designed and implemented a Variable Compensation Program for the sales team tha
t led to a 22% improvement in production over prior year.
Risk Manager 2001-2002
Directed credit risk management and policy for US Consumer Operations, Trans Can
ada Credit, and Island Finance, which provides financial services to the Caribbe
an and Latin America. Wrote and implemented credit policies for all consumer li
nes of business and products.
Developed and implemented credit lending matrices, which improved compliance wi
th policy and reduced bad debt on the real estate portfolios by 11%.
Led the implementation and delivery of Fair Isaacs decision engine tool.
AMERICAN MANAGEMENT SYSTEMS
Senior Principal, Senior Consultant 1993-2001
Proposed recommendations for achieving various corporate objectives affecting cr
edit quality, service/product provisioning, net bad debt, and service quality, i
ncluding the design and installation of new software technologies. Select clien
t engagements include the following:
Created a joint venture Internet company with a major Canadian bank to deliver
low cost loan origination processing for small and mid-size financial services o
rganizations.
Led a consulting team at a major Canadian bank to implement an end-to-end re-en
gineering process, which achieved annual cost savings in excess of $5 million CA
D, reduced loan delinquencies by nearly 130 basis points, and decreased loan los
ses by 43 basis points.
Managed a team in charge of taking the customer service and collection of all l
ong distance accounts back from the regional telephone companies for the largest
long distance telecommunications company in the United States.
Implemented an automated system and supporting processes at a northeast regiona
l telecommunications company, which reduced net bad debt by $6 million in first
three months, exceeding objective by 100%.
PRIOR EXPERIENCE
Started career in the Management Development Program that General Electric Capit
al developed in conjunction with the parent corporation, General Electric. Comp
leted the program in 18 months and was immediately entrusted with the opening of
a new store. Rapidly advanced to Region Operations Manager and in 1984, was pr
omoted to Vice President Regional Manager when the Family Financial Services bus
iness group of General Electric Capital Corporation was sold to Meritor Financia
l Group, becoming Meritor Credit Corporation. In 1989, Meritor Credit Corporati
on was purchased by Ford Motor Credit and renamed Ford Consumer Finance.
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MICHAEL D. CLANCY

AFFILIATIONS/COMMUNITY SERVICE
General Electric Capital Corporation Arizona Legislative Affairs 1980 - 1985
Director Consumer Credit Counseling Services of the Delaware Valley - 1986 198
9
Board of Directors, City of Ankeny Parks Board 1998 - 2004
United Way Co-Chair, Mississauga, Canada 2005 & 2006
Board of Directors Stop the Violence, Toronto, Canada - 2006
Variety Club Volunteer
Board of Directors Someday Foundation 2009 present
Beacon of Life Volunteer
Habitat for Humanity Volunteer
EDUCATION
Bachelor of Arts, Political Science, University of San Diego