Ira Steinbock

2 Pembroke Court
Cherry Hill, NJ 08003
(856) 979-2711
[1]is6918c6@westpost.net
Skills Summary
EMPLOYMENT
Proficient in handling, managing, and supervising complex claims from
both a monetary and coverage perspective. This includes litigated and
non-litigated claims in general liability, automobile liability, and
construction claims.
Home Office Construction Unit
Director May 2008 to June 2010

ACE USA Philadelphia, PA

* Job responsibilities include the management and handling of
complex and significant claims in the construction and associated
industries. This includes claims involving construction defect,
bodily injury and property damage, as well as those involving
issues of coverage under an insurance policy
* Account management duties include presentations to prospective
accounts, stewardship and maintenance of current clientele, and
conducting claim reviews.
* Interact with underwriting department on policy language on
endorsements and updates on case law that may impact pricing.
* Audit TPA's performance of work on behalf of ACE.
Home Office Major Case Unit Consultant
Zurich Insurance Company
October 2001 to May 2008
Marlton, NJ/Schaumburg, IL

* Responsible for overseeing major and complex claims for all TPAs
under contract with Zurich. This included analysis of coverage,
issuance of appropriate position letters, and maintaining
consistent reserve practices.
* Handled claims and account management duties of large client
companies, including the largest drug store chain in the United
States, a major hotel chain, and many multinational companies.
* Monetary authority to $1,000,000, with claim handling to
$10,000,000 plus. Participated in mock jury exercises.
* Developed a new program, procedures, and protocols for TPA
auditing in North America.
* Participated in TPA audits throughout the country, evaluating
performance and delivering results to senior management of those
companies.
* Made case presentations to senior management for claims in excess
 of direct supervisors' authority.
* Served as liaison with underwriting department on account issues
and policy renewals.
* Trained TPA employees, ensuring the quality of their work and
their compliance with contractual obligations.
Hartford Insurance Co.
Various positions
1986 - 2001
Assistant Claims Manager
Specialty Risk Services
(A unit of Hartford Insurance Co.)
1999 - 2001
Philadelphia, PA

* Provided oversight for 13-member national liability department of

a major client on its premises.
* Responsible for hiring, training, and all personnel issues for
staff.
* Acted as a liaison to the client's risk management and legal
departments.
* Compiled data and made quarterly presentations to client's senior
management.
* Responsible for the quality of the unit's work, conducting audits,
and making necessary changes in processes and procedures.
Team Manager
Specialty Risk Services
(A unit of Hartford Insurance Co.)
1995 - 1999
King of Prussia, PA
* Served as part of the initial management team in this start-up
operation.
* Developed processes and procedures under which the unit operated.
* Responsibilities included hiring, training, and all personnel
matters for automobile liability and general liability staff in a
unit that had very little general liability experience.
* Coordinated and assigned account management issues with senior
members of staff, working directly with younger team members.
* Unit consistently recognized as highest scoring unit in the
company, with more than 90 percent proficiency in audit scores
every year.
* High scores in audits enabled senior management to use our unit as
an example for the company and assign us new accounts.
* This enabled the team to grow from our original six members to 16,
at which time it was split into two separate units.
* Participated in presentations to prospective clients and account
quality reviews.
Functional Claims Supervisor
Hartford Insurance Co.
1991 - 1995
Philadelphia, PA
* Initially handled a backlog of complex claims and those involving
issues of coverage while also supervising several claim handlers.
* Role expanded to include making daily assignments to entire claims
staff.
* Responsible for claims handling, reserving of files, and coverage
analysis on files handled by me and our team.
* Maintained quality of files and met company best practices.
* Participated in home office restructuring of litigation guidelines
and was thereafter in charge of coordinating litigated files
throughout the entire claim office and training claims staff in
new procedures.
Claims Supervisor 1986 - 1991

Hartford Insurance Co. Philadelphia, PA

* Supervised a unit of five that handled routine auto, general
liability, property, and workers compensation claims.
* Led a high-volume unit in the quick turnover of auto, general
liability, and property claims.
* Participated in continuing education on changes in workers
compensation laws and processes in different states, as needed.
* Interviewed job applicants, made hiring recommendations, and
handled all personnel issues within the unit.
* Participated in auditing to maintain quality of files and meet
company standards.
Claims Supervisor 1986
General Accident Insurance Co. Philadelphia, PA
Claims Adjuster 1982 - 1986
Hearing Adjuster Rockville, MD and

Liberty Mutual Insurance Co. Cherry Hill, NJ

PROFESSIONAL
Licensed in Delaware, Florida, Texas, and Kentucky
Awarded SCLA 1998
Completed various seminars over the years, including but not limited
to training in ethics, general liability, products liability,
automobile liability, regulatory issues, litigation management and
many others. I have also participated as an instructor on many of
these same topics.
Education
 Bachelor of Science in Business Management - 1981
Philadelphia University, Philadelphia, PA

References
1. mailto:is6918c6@westpost.net