General Manager, Managing Director or Director of Operations

Bilingual manager specializes in the development, implementation and execution o

f business systems and business improvement solutions. Over 25 years of managem
ent experience combined with a broad background in technology, operations, marke
ting, human resources, employee & patient recruitment and sales. Well rounded ex
ecutive level manager that can assist in ensuring the future success of a busine
ss. Highly proficient with extensive knowledge in managing budgets, expense man
agement, procurement, promotions, advertising, sales management, distribution, a
nd information systems. A creative problem solver with an ability to effectively
communicate at all levels, with strong training, presentation, negotiation, and
closing skills.
Key Knowledge
Budget Management / Management Systems / Information Systems Set Up, Procurement
and Management / Customer Service / Human Resources Management / Customer and C
ontact Management (CRM) / Inventory Management / RFP's / Cost Cutting Systems &
Strategies / Strategic Scheduling / Preventive Loss Management / Warehousing / S
hipping & Receiving / Accounting / Credit & Collections / Preventive Legal Pract
ices / Sales Management / Employee Training and Recruitment.
Experience
Purchase and management of industry specific software, servers, telephone system
s, camera surveillance systems and biometric time clock systems. Manage company
computers and network. Manage write and design budgets, policies, procedures, em
ployment manuals, employment agreements, contracts, training manuals, job descri
ptions, advertising copy, brochures and presentations. (Power Point) Design and
create reports and spread sheets. (Excel) Website design. Constant Contact emai
l presentations and promotions.
Languages
Spanish, English
Education
South West Texas State University BA Business Administration 1991
St. Phillips College AA Hotel Management 1986
Work History
* January 2004 to Present Juno Research LLC - Managing Director
Juno Research LLC - Juno Research is a Site Management Company in the clinical r
esearch industry. Juno has 3 locations in the Houston area and specializes in P
hase I thru Phase 4 research studies. The company specializes in managing resear
ch studies for many pharmaceutical companies focusing in diabetes, hypertension
and cholesterol studies. Juno primarily recruits patients in the Hispanic and A
frican American populations in Houston. 90% of our staff is bilingual. Juno has
24 employees.
Responsible for
* policies and procedures
* human resources
* patient and employee recruitment
* marketing and promotions including management of aprox. 26 health fairs per yr
.
* implementation and management of technology systems
* management and generation of critical reporting
* payroll management and set up
* insurance manage company insurance program & shop for new plan or rates yearly
* employee recruiting, hiring, training and management
* contracts and agreement management
* March 2002 to May 2003 - Netflix Inc. Houston TX
Distribution Manager/Operations Manger
* Primary responsibility Shipping and receiving of over 24k DVD's daily.
* Ship with USPS, Federal Express (both ground & over night) & UPS
* Responsible for management and operation of Houston Facility.
* Manage 16 to 21 employees.
* Cost Management
* Security Management
* Manage & Maintain 24 client LAN
* Update and keep in working order T-1
interface, VPN interface, and Netgear Firewall.
* Rank #2 performing facility nation wide.
* 1996 to 2002 Aapex Consulting & Recruiting Houston TX - General Manager/Partne
r
* Provided leadership to grow revenue in excess of 26% yearly for 5 years.
* Managed Sales and marketing campaigns.
* Designed and managed LAN
* Updated and maintained EyeSpy Recruiting Software
* Directed Website development firm to develop company website.
* Managed company budget and accounting system.
* 1993 to 1996 ETD Video Wholesale Distributors Houston TX - General Manager
* Ship product to over 350 Block Buster stores and 117 private video stores.
* Managed volume of 72 million last year with the company.
* Manage Sales & Marketing staff of 8 employees
* Advertising
* Managed Credit and Collections
* Property Maintenance
* Sales exceeded expectations every year. (27%, 37% & 24%)
* P& L responsibility
* Recruit, hire and trained over 80 employees.
* Responsible for shipping Video with numerous trucking companies and UPS.
* Managed all phases of shipment including shipping contracts.
* 1991 to 1993 ETD Video Wholesale Distributors Houston TX - Operations Manager
* Coordinated nation wide distribution of Spanish Video from all major studios.
* Coordinated and managed all aspects of production of Spanish Video.
* Translation, Subtitling and Duplication of Spanish Video
* Responsible for Royalty agreements and payment to Paramount, MCA, Warner Bros.
,
* Prism Entertainment. , Live Home Video, Hanna Barbera and many others.
* Worked with Motion Picture Association of America on many fronts, anti-piracy
etc.
* Managed a group of 5 contract Spanish Translators.
* Responsible for the negotiation of duplication agreements
* Purchased all materials for production.
* 1990 to 1991 Structure Men's Apparel Houston TX - Operations Manager
o Shipping and receiving management of all inventories.
o Managed Operations for the largest store in Houston area.
o Managed 8 employees.
o Merchandising
o Credit and Bad Debt Collection
o Inventory management.
o IBM Store Controller computer system
o Made Deposits and filled out end of day reports.
* 1980 to 1990 Went to College and worked in the Restaurant Industry.
Highlights
Sous Chef - La Buca Italian Restaurant - San Antonio TX
Manager/Partner - St.Mary's Bar & Grill - San Antonio TX
Assistant Manager - Alfonso's Mexican Food - San Antonio TX
Personal Information
Married with 3 children, Elder Pilgrim Lutheran Church, Eagle Scout, Hunt and Fi
sh as often as possible, love working with computers, build my own PC's for home
use.

References Available Upon Request.