KAREN LYNN WILSON

10930 UTICA COURT * WESTMINSTER, CO 80031

PHONE: 303-439-8094 * EMAIL: kw6a1848@westpost.net

PROFILE
An experienced administrative professional with exceptional organizational and l
eadership skills, successful in staff motivation and development. Outstanding re
cord of quick diagnosis and resolution of obstacles to database performance.
Excellent communication and interpersonal skills, adept in coordinating the effo
rts of internal and external partners to achieve program goals. Experienced in i
mproving technical processes and procedures for increased productivity while red
ucing labor costs. Consistently complete projects within schedule and budget. Ab
le to establish and maintain positive relationships with customers and associate
s to executive level.
PROFESSIONAL HISTORY
SPHERION/MANPOWER PROFESSIONAL
Cirats Administration, IBM Boulder, CO: 2005 - March 2009
* Monitor, diagnose and test CIRATS-DB2 database, create and track problem tick
ets for database issues
* Focal point for AT&T and Lotus Notes legacy databases migration projects
* Creation and update of weekly Cirats Activity & Cirats to ITDB Reports for Ma
nagement and Team Members
* Quarterly and yearly evaluation of database ACL's and Account / Department
accesses
* Forward to subscribers software advisories (Authorized Program Analysis Repo
rt)
* Update and edit Cirats Wiki Pages (Wiki Markup Language)
* Assisted with creation and update of Cirats Team Room for new administrator t
raining
* Process access requests for 7 databases
* Respond to email correspondence in several mailboxes,
* Backup coverage to other administrators as needed
Onshore-Offshore / Country Coordinator, Boulder, CO: 2002 - 2005
* Coordinate shipment of IBM mainframe hardware and software orders up to $16M,
working with IBM Global Logistics Americas, Prepare invoices, packing lists, an
d shipping instructions
* Track current and idle inventory, cancel, upgrade status, hold cases from dat
a provided via Key Indicator Report and create weekly reports for the IBM team l
ead and management.
* Work with freight forwarders, brokers, IBM Plant Sites to export goods from t
he US, Denmark, Ireland, Mexico, and Singapore into Mexico, Latin America, Carib
bean, Europe, Southeast Asia, India
* Review terms and conditions of letters of credit - work with banks and write
revisions and amendments to ensure compliance with IBM policies
* Assist with special projects - UPS to Federal Express conversion, Migration t
o IBM Latin America
Support Services Manager, Raleigh, NC / Boulder, CO: 1995 - 2002
* Directed all activities of two call centers and secretarial support staff, es
tablished a positive work atmosphere and maintained staff stability
* Interviewed, hired, trained, and coached a staff of up to 45 associates and a
dministrative personnel
* Conducted employee evaluations and developed performance plans; led the train
ing team in developing and administering formal training programs, Oversaw creat
ion of the procedure manual and reference guides
* Provided guidance geared toward professional development to strengthen the or
ganization; identified candidates for management succession planning
COMPUTER SKILLS
* MS Office: Word, Excel, PowerPoint, Outlook
* Lotus SmartSuite: Notes, 1-2-3, Approach, WordPro, Freelance
* DDB, IDDE, AAS, PILO, OPS, TSOA, QMF, SAP, AS/400, ManageNow, Wiki Markup, B
RIO
* Windows 95/98/ME/NT/2000
* Quickbooks
References Available Upon Request