Professional Documents
Culture Documents
THOMAS
***
1080 Hester Rd * Memphis Tenn. 38116
Cell 901-292-9178 * Home Phone 901-212-4823
OBJECTIVE
A challenging position with a progressive organization offering opportunity for
professional growth and advancement.
Executive Summary
Two years with Scansource as Senior Manger of the Outbound Picking Operations a
nd twenty-three years with Federal Express. Work experience includes front-line
management, customer service, package pick-up and delivery.
Employment Experience
ScanSource, Southaven Mississippi
3/2008-4/2010 Senior Manager, Outbound Picking Operations
* Performed efficiency planning and coordination of administrative activities t
o ensure
accurate results in all aspects of picking and related operations
* Ensured continuous review and improvements of operational processes for accur
acy and
compliance
* Maintained awareness of the business context and company profitability, incl
uding
budgetary control issues
* Arranged daily/weekly meetings with staff as appropriate to review overall te
am/individual
performance
* Coached/groomed direct reports for excellence while documenting their progres
s and
cross-training to provide adequate coverage in key areas
Federal Express Corporation, Memphis Tennessee
9/1984-5/2007 Manager, Outbound/Secondary/Adcore, Hub Operations Day/ Weekend
Sort
* Ensured that all pkgs. that come down the adcore slides were properly relabel
ed and returned
back to the sort for processing.
* Managed 23-37 hourly employees
* Achieved a Zero percent missed pieces/ rollover rating for 72 months.
* Achieved Flex goals for Fy01- Fy06
1997-1999 Manager, Primary Matrix
* Managed 21 hourly employees
* Responsible for planning, organizing, staffing, directing, and controlling th
e matrix slides
for an efficient and timely sort down. Work directly with upper management t
o ensure the
matrix meets and or exceeds productivity standards.
* Achieved Zero percent hub delay in the matrix for 19 months.
* Received area productivity award for 4th qtr. FY98 and 1st and 2nd qtr. FY99.
1996-1997 Manager, Northeast Input
* Managed 35 hourly employees
* Responsible for the rapid and efficient unloading of containers of freight on
to the sort
belts to be processed throughout the hub.
* Successfully maintained planned productivity standards despite being inadequa
tely
understaffed.