Terri Kesling

tk7ffd02@westpost.net
734-660-7191
Career Summary: Successful in managing logistic operations for major book manufa
cturing and distribution company. Continually demonstrating achievement in probl
em solving, negotiation, and leadership skills through multiple projects and fas
t-paced work environments. Currently pursuing opportunities that leverage my pas
sion for organizational improvement through more efficient processes.
Experience
Logistics Manager 1988 - 2009
Thomson-Shore, Inc.
Real-world experience in managing logistics operations including production sch
eduling, fulfillment, and vendor relationships with UPS, FedEx, the USPS, and nu
merous freight companies.
Develop and maintain reporting processes that monitor key cost variables includ
ing rework to shipped sales, cycle time, and on-time delivery data for Senior St
aff, Customer Service, and Sales.
Analyze reports for targeting areas of opportunity. Employ lean manufacturing t
ools such as Root Cause Analysis, Kaizen, Brainstorming, 5S, Standardize Work, a
nd Value Stream Mapping to improve critical systems including scheduling, cycle
time, and delivery.
Develop and improve up and downstream vendor relationships for LTL freight and
package shipments, distribution, and manufacturing materials.
Negotiate cost reductions in parcel package, LTL freight, and fulfillment contr
acts.
Primary liaison between external vendors and internal customer service, manufac
turing, and leadership.
Proficient in Microsoft Word, Outlook, and Hagen based Scheduling Software.
Recent Achievements
Quantifiable improvements in organization and efficiency
Reduced cycle time from 22 to 17 working days and improved on-time delivery fro
m 77% to 92% with implementation of Management Scheduling system that incorporat
es manufacturing capacities with customer expectations using visual processes an
d TOC
Eliminated 80% of logistics overtime through institution of job expectations an
d cross training
Increased useable space in warehouse 25% by evaluating space calculations and r
edesigning receiving and warehousing processes
Reduced shipping/receiving processing steps by 75% through development, manage
ment, and implementation of layout and job flow reorganization
Streamlined production scheduling, shipping, receiving, and warehouse into one
department
Quantifiable improvements in customer service and satisfaction
Reduced customer complaints 71% by standardizing operating procedures to meet o
r exceed employee and customer needs
Improved freight reliability and commitment to quality by working with freight
suppliers, pallet vendors, and procurement department to implement a Vendor Comp
liance Program, thus reducing customer complaints by 60%
Education/Training
Distribution and Logistics Management certificate 2008 Washtenaw Community Col
lege
General education coursework Washtenaw Community College
Fundamentals of Fleet Safety Management certificate 2006 Ryder Transportation
Services
Service/Organizations
Work Team Leadership Development Group
Ann Arbor Litho Group