STEVE SHALLER

11208 Balboa Boulevard, Granada Hills, California 91351

661.313.3801
fvw02@yahoo.com

RETAIL MANAGER
FOCUS OF INTEREST: SINGLE- / MULTI-STORE
- Mentoring and Development
- Sales and Marketing
- Business Planning and Development
- Retail Team Management
- Advanced Project Management
- Retail Category Management

QUALIFICATIONS SUMMARY
Seasoned, performance-driven, and results-oriented professional with extensive y
ears of leadership experience in retail sales and operations, strategy, business
support services, personnel development, as well as retail standards and practi
ces, offering outstanding leadership, delivery, and communication capabilities i
n fast-paced environments. Proven track record of planning and executing strateg
ic business transformation along with retail operations process and performance
improvements.

CAREER HIGHLIGHTS
RADIOSHACK
- Recognized as Manager of the Year in 2007
- Awarded with Leaders Club in 2007
- Ranked in top five for personal sales from 2003 to 2006
- Won the “Manager of the Month†awards in nine different occasions
- Obtained the “Manager of the Month in the Region†in 2004
- Achieved a successful sales productivity and consistently maximized sale
s in 23 consecutive months
BED BATH AND BEYOND
- Highly commended for “Perfect Attendanceâ€
- Played a key role in the opening of San Luis Obispo Store

WORK HISTORY
RADIOSHACK, CANOGA PARK, CA
Senior Manager, 2001-2010
BED BATH & BEYOND, SANTA CLARITA, CA
Area Manager, 1999-2001
PAYLESS SHOESOURCE, SANTA CLARITA, CA
Training Supervisor
Store Manager, 1998-1999
EAGLESON’S BIG AND TALL / REPP BIG AND TALL, ST. LOUIS, MO
Regional Manager, 1995-1998
District Manager, 1993-1995
Store Manager, 1987-1993
MEN’S WEARHOUSE, PALMDALE, CA
Store Manager, 1986-1988

RELEVANT SKILLS
Sales and Marketing
- Demonstrated in-depth understanding of sales and marketing techniques, s
trategies for building strong client base, and systems that facilitate consisten
t follow-up and foster customer satisfaction.
- Adept at liaising between customer and company; able to demonstrate to c
ustomers the value of quality purchases.
- Excel at researching industry competition to refine and strengthen marke
ting techniques.
Customer Service
- Proven success in managing customer service initiatives, increasing cust
omer retention levels and customer satisfaction levels within highly competitive
markets
- Identified clients’ needs to ensure the delivery of quality customer service
; resolved customer complaints and attended to inquiries in a prompt manner.
- Rendered first-rate customer service at all times for retail and service
customers.
Retail and General Management
- Successfully improved business strategies to assist professionals in ind
ividual career advancements.
- Handled and operated stores in five different locations and generated st
ore inventory sessions; transferred two stores to new physical locations.
- Promoted service and retail sales through implementation of continual ed
ucation.
- Enhanced sales through executing visual marketing.
- Efficiently assured that all targets set forth on projects are met based
on specifications, cost, and quality standards.
Interviewing, Recruitment, and Training
- Conducted and led training and mentoring programs concerning sales techn
iques for all personnel.
- Able to maximize staff productivity and performance as well as promote e
xtensive interaction with employees, leaders, and vendors for business growth an
d expansion.
- Held responsible for conducting interview and hiring of personnel; direc
ted and supervised all staff in performing daily duties.

EDUCATION
Bachelor of Arts in Social Studies ~ University of Massachusetts, Boston, MA
PROFESSIONAL TRAINING
Franklin Covey Time Management Classes
Harry Friedman Retail Sales and Management Classes