T.

Heather Ho
1428 11th Street, #2
Santa Monica, CA 90401-2926
(310) 701-6677 th89c8aa@westpost.net

PROFILE
* Extensive background in outside sales and retail sales with a proven track rec
ord of sales successes.
* Consistently achieving awards and recognitions, including President's Club, ac
ross multiple industries.
* Proactive team player with strong work ethics, excellent people skills, and ex
emplary history of superlative customer service.
* Articulate communicator with a sharp analytical mind and a creative competency
for spontaneous and innovative solutions.
* Detail-oriented self-motivator with high energy and unrelenting desire to lear
n and grow.

PROFESSIONAL EXPERIENCE
U.S. BANCORP May 2010 - Present
Banking Company
Personal Banker - Santa Monica Branch
* Received "Circle of Excellence" recognition for outstanding customer service.
* Transferred from a 100% loyalty index branch to the lowest loyalty index branc
h in region (43% upon arrival) to assist in improving customer loyalty based on
previous track record.
CALNATIONAL BANK Jan. 2008 - Ma
y 2010
Private Banking Company
(Company got acquired by US Bancorp via FDIC receivership)
Senior Personal Banker - Beverly Hills Branch
* Generated the largest single financial investment referral ($1M) for region in
2009.
* Contributed to Beverly Hill's achieving 2nd place in Regional Sales Contest fo
r 2008.
* Assisted Beverly Hills Branch in winning 1st Quarter 2010 Deposit Growth Conte
st (ranked 10th of top 10 among 68 total competing branches).
* Assisted Beverly Hills Branch in winning 2nd Quarter 2010 Deposit Growth Conte
st (ranked 6th of top 10 among 68 total competing branches).
* Organized the Grand Opening/Open House Event of Beverly Hills branch relocatio
n.
* Coordinated a successful Customer Appreciation Day for the Beverly Hills branc
h and led informational seminars for customers on FDIC coverage and BankRewards
benefits at event.
* Scored an annual average of 91% in overall customer satisfaction on Bank Myste
ry Shop for 2009, with the last three consecutive mystery shops scoring at 100%.
* Contributed to bringing Beverly Hills Branch loyalty index to 100% at departur
e.
Personal Banker - Pacific Palisades Branch
* Awarded 2008 Regional Relationship Banker of the Year.
* Attained over 400% of Home Equity Line of Credit quota by mid-year 2008.
* Featured banker of a life interest story for The Palisadian Post anniversary i
ssue.
* Assisted Regional Manager with the development and production of 2008 Annual R
egional Recognition Dinner.
* Promoted to a Tier 1 Branch (Beverly Hills) from a Tier 2 Branch (Pacific Pali
sades).
* Promoted to Senior Personal Banker.

NORDSTROM'S, INC. Dec. 2006 - De

c. 2007
Fashion Specialty Retailer
Fashion Accessories Sales - West Los Angeles, CA
* Provided retail customers fashion guidance on accessories purchases and gift i
deas.
* Trained new sales associates on various departmental and customer service proc
edures.
* Received numerous acknowledgments from customers for delivering exceptional cu
stomer service.
CORNERSTONE AMERICA Mar. 2006 - July
2006
Individual Health Insurance Company
Life Agent, Health Insurance Sales - Encino, CA
* Achieved Top Gun - First among national competing class of rookie agents to si
gn up a minimum of $65,000 Qualified Production Credit within a 13 week period.
* Attained Senior Agent Status - Qualified for higher commissions and advances b
y reaching $65,000 worth of Annualized Volume.
* Placed among "Peak Performers" (top 10% nationally, both rookies as well as ve
terans) for 4 of the 13 weeks employed.
VERIZON WIRELESS Mar. 1993 - Au
g. 2005
Wireless Telecommunication Company
Business Account Executive - Los Angeles, CA
* Achieved President's Club Status (top 20% during sales year from 1994 to 1999)
.
* Three time Annual Sales Contest Winner (top 10% during sales quarter) ~ Maui,
Hawaii (1994), Whistler, Canada (1995), Maui, Hawaii (1996).
* Two-time President's Club Trip Winner (top 10% during sales year) ~ Aruba (199
5), Bora Bora (1999).
* Consistently ranked top 5% for outstanding customer service through monthly "W
elcome Call" customer surveys (1994 - 1996).
* Reached 150 - 200% of sales quota annually (1994 - 1999).
* Ranked number one in region for lowest churn (1995).
* Ranked number one in region for highest number of contracts (1995 and 1999).
* Ranked number one in region for highest number of analog to digital conversion
s (1997).
NORDSTROM'S INC. Jan. 1992 -
Jan. 1993
Fashion Specialty Retailer
Clinique Cosmetics Consultant - West Los Angeles, CA
* Earned top Clinique consultant status for having the highest monthly sales in
September, October and December 1992.
* Achieved highest average unit sales for consecutive months (September - Decemb
er 1992), reflecting consistent ability to "up sell".
* Won Christmas BathWrap Contest for selling the most units during promotion.
* Won Paramount Studio Contest for booking the most appointments for Clinique.
* Received recognition on 2 separate occasions for being Nordstrom's top 10 sale
spersons of the day (ranking based on total daily sales and against all other de
partments including those with higher ticket items such as men's suits).
EDUCATION
Life & Disability Insurance Agent, CA License #0F07060
Bachelor of Arts, Sociology with Business Emphasis
University of California, Los Angeles - 1991
Alpha Kappa Delta Sociology Honor Society (3.7 GPA within major)
Member of Women in Communications, Prison Coalition, Drug Abuse Resistance Educa
tion (D.A.R.E.)
100% of total college expenses earned through full-time and part-time employment