SUMMARY

Ten years of experience in business management, budget preparation, financial an

alysis and management, profit and loss responsibility, sales and sales forecasti
ng, strategic planning, customer service, employee supervision and development,
marketing, merchandising, vendor relations, and related administrative duties. W
ell-developed communication skills demonstrated through successful interaction w
ith customers and staff, production of detailed written sales and budget reports
and projections, and the ability to establish and maintain professional relatio
nships.
EXPERIENCE
Manager - 1998 - Present
Falk's Lignell Pharmacy, Superior, WI
Building great relationships with customers on a daily basis, ordering merchandi
se, receiving inventory, completing daily and end of month sales reports, schedu
ling employees and meeting their needs, delegating responsibilities to others, m
anaging money daily, multitasking many jobs at once.
* Teamed with marketing and visual departments to ensure effective merchandising
and visual display presentations at store level
* Merchandised the store and developed unique presentations
* Developed and maintained relationships with buyers, owners, and wholesale mana
gers
* Directed daily operations within the store including organizational management
, human resources, sales, business development, marketing, and financial managem
ent
* Managed employee performance evaluations and incentive programs to increase em
ployee productivity
Front Desk Clerk/Bartender - 1996 - 1998
St. Croix Inn, Solon Springs, WI
Job performance included taking reservations in person and over the telephone, g
reeting customers upon arrival, serving the customers needs, counting and managi
ng money.
* Performed a variety of tasks including hosting and cocktail serving
* Performed under pressure in a fast-paced environment
* Customer-oriented
* Handled parties of various sizes in the banquet facility
* Worked effectively under limited supervision and in a cohesive team environmen
t
* Ensured hotel patrons received efficient and timely room service
EDUCATION
Associate, Marketing
Wisconsin Indianhead Technical College, Superior, WI
GPA: 3.11. Completed 46 credits in Marketing and related courses. Courses taken
include:
Selling Principles, Retailing Principles, Marketing Principles, Promotion I & II
, Marketing Management, Marketing Field Study, Business Law, Accounting.
SKILLS
* Leadership
* Staffing Needs
* Strategic Planning and Growth
* Vendor Sourcing and Negotiations
* Client Relationship Management
* Team Motivation
* Visual Merchandising
* Supervision and Training
* Telephone Communications
* New-Store Openings
* Strategic Sales Planning